They claim they have a money back guarantee, but, they do not. I purchased over $1200 worth of cards for hotels.com and they are unusable, because someone had previously combined the cards which makes it unusable on the hotels.com sites. Now, when I messaged support and requested a refund, they told me no, that they see money on the card, so, no. Even though they are completely unusable for me. This site would not allow me to upload a screenshot of my purchase. Service Value QualityI purchased a gift card, and it didn't work. I emailed them and the response was to escalate the situation and get back to me within 7 business days. They never responded to me and were not refunding either. Be aware!They take a really long time to process your order. They'll charge your credit card but about half the time it takes about 24 hours for them to deliver on what you purchase. You'd think well they probably message you and tell you there's a delay or apologize or refund your order if it takes that long. NO! Raise is too good to care or be available or not waste your money and time. Honestly I can think of 5 other places you can buy used gift cards without the stupid 'technology' that is Raise.com. Avoid that stupid heap of b.s. That is Raise.com at all costs. Tip for consumers:It's just a pile of trash. Products used:gift cards. It's all they do. Service Value Shipping Returns QualityStrongly reconsider buying Roblox gift cards from Raise as this company has shown a concerning lack of reliability. The gift cards purchased here have been found to be non-functional when used with USA-based Roblox accounts, resulting in an error message indicating a currency-country mismatch. What's even more frustrating is that Raise's customer service response leaves much to be desired. Instead of promptly addressing the issue and providing refunds, they insist on a cumbersome process that requires you to prove the origin of the gift card and the fact that it did not work. This unnecessarily complicated and time-consuming procedure is far from the customer-friendly service one would expect from a reputable company. As a result, it's advisable to explore alternative sources for Roblox gift cards where you can expect a smoother, hassle-free experience. Products used:Roblox gift cards Service Value Shipping Returns QualityTheir application is bugged. You have to submit a purchase multiple times. They freeze accounts without explanation. They are VERY difficult to contact. The phone number will tell you to contact them through chat or email. They say they'll call you and won't. You can't use the help feature in the app. You have to go to the website. They're slow to respond, they're rude and they aren't helpful. I would not recommend this company. Every aspect of their business practices are questionable. Tip for consumers:Use a different site. Products used:Bought multiple gift cards before my account was frozen. Service Value Shipping ReturnsWe ought several cards with their 1 year guarantee, one card had a $0 balance and they won't honor it. Customer service is non existent, no chat, no phone only emails that takes days to get somebody to respond. Service Value Returns QualityNothing about this company is legitimate, they don't even have a phone number posted to accept calls, and their "support" is terrible with response time. I've had a status of "paid" with funds I withdrew for a week, and still have not seen the funds in my account. These people are crooks. Service Value Shipping Returns QualityWould not pay me over a technicality. Kept my money. No way to contact them but through email, which no one reply's. Lost 48 bucks. Scammers. Do not sign up Tip for consumers:Be careful, they will screw you if you make any mistakes, and there’s no customer service Products used:None, gift card transfer Service Value Shipping Returns QualityI listed many gift cards. Some were rightfully purchased, others were "denied" for zero balance when I know full well they had funds behind them, THOUSANDS of dollars. When I checked the gift card balances, they were zero. Keep in mind, these are businesses I don't go to like Home Depot. There is NO way that these gift cards were used by me. Proceed with caution, they are thieves. Tip for consumers:AVOID Service Value Shipping Returns QualityI have purchased thousands of dollars worth of gift cards through raise.com. Yes, literally thousands of dollars (value worth) of cards. I like to purchase gift cards on sale or with special promotions for an added discount. Have been doing this for many years now. The issue with this is when you redeem the gift card (even before a year after purchase) you may be out of money. Raise will give you provisional credit while they "investigate " the claim. And 3 months later they will take the credit back (after the investigation is done). They will give the reasoning that the card Company reports the card was redeemed already. Mind you this even if you provide pictures of your attempt to use the card fails. And even if the card company states that they cannot verify it was used by you, Raise will take back your credit and you will be out of $$$. Yes, you can file a dispute with you card company or bank but I personally had no luck there either. Basically, Raises fine print states that as long as a gift card had a balance upon sale/purchase the 1 year refund for issues do not apply. It's only applicable if the gift card sold/purchased was not valid prior to sold/purchased date. Goodluck Tip for consumers:Redeem gift cards ASAP. Products used:Gift cards Service Value QualityBought 200 dollar gift cards from their website to use on papa johns for my son birthday pizzas. When I went to place the order, I was told these cards were used and zero balance. I lost 170 dollar( as they saved me supposedly 30 dollar). I never gave the number and used the gift cards. When I contacted them, they have no refund guarantee or anything and they said it's not their issue! Service Value Returns QualityI used them a few times, then it wanted me to verify myself, I sent in a copy of my photo ID and then they suspended my account. It's freaking me out because wrf are they doing with our personal info Service Value ReturnsThis is certainly a top website for gift cards, but I am hoping to get my listing up a tad bit faster. The items sell pretty fast so you guys have great advertising techniques, so let's hope for a great rest of the year. ThanksI've attempted to purchase gift cards from this site multiple times and each time, my order is cancelled for no reason within 5 minutes of executing the purchase. I even tried multiple times in case the issue was on my end. Customer service is a joke - their webpage won't even load for me to identify a number or chat or email option. STAY AWAY.They said they guarantee for 1 year but when it comes to a issue, they don't. Do not trust them. Two of new prepaid cards had no balance and the answer from their service team was contact the brand directly even they sold the cards. What a scam! Here's what they responded. 'After further review, we have been able to confirm that the card was activated when initially purchased by the seller and sold on Raise. For this reason, we cannot refund as this issue is not covered under our 1 Year Money-Back Guarantee. We apologize for any inconvenience this may cause. We advise you to contact [brand] directly regarding further assistance. If you are able to provide written correspondence directly from the brand confirming an issue with this gift card we can continue to look into this issue further'First of all I'd like to mention the assortment, the wide choice and the catalog, which is conveniently divided into categories, plus there is a description of the product. On the site you can write to the consultant, I got an answer in 15 minutes. The manager helped with the choice. The prices are reasonable. The delivery is fast. The product is of high quality. I can highly recommend it.Raise stole $173 from me. Unfortunately, this company has unethical and fraudulent practices. They have no customer support phone number and they claim Live Chat but I have never successfully used it. Recently, I listed a ~$173 Best Buy gift card to be sold by Raise after it was 'approved' by their screening process. Two days later, it was sold and I was sent a congratulations email. Great! Not so fast, a day after it sold they said there were no funds on the card and that they checked (after they approved it through the initial process). I called Best Buy, and they informed me that the balance was cleared 10 minutes after it was sold on Raise and was used to purchase an Apple Watch in a state I don't live in. I presented this evidence to Raise in the 4th support ticket and this time they didn't even respond. I filed a police report for the theft and will be pursuing all legal action possible. I do not recommend transacting with this company. Tip for consumers:I filed a police report for the theft and will be pursuing all legal action possible. I do not recommend transacting with this company. Products used:Recently, I listed a ~$200 Best Buy gift card to be sold by Raise after it was 'approved' by their screening process. Two days later, it was sold and I was sent a congratulations email. Great! Not so fast, a day after it sold they said there were no funds on the card and that they checked (after they approved it through the initial process). I called Best Buy, and they informed me that the balance was cleared 10 minutes after it was sold on Raise and was used to purchase an Apple Watch in a state I don't live in. I presented this evidence to Raise in the 4th support ticket and this time they didn't even respond. Service Value Shipping Returns QualityI listed a $100 Nike gift card to sell in this platform. They stole the balance in my card and do not refund. Edit: I sent Raise the information they need to investigate the issue. No one ever reached out. You can't call them, and they do not reply to emails. What a scam company!You can get a little extra discount with Raise for a purchase you KNOW you will not return, but NEVER buy a card to give as a gift or to save for later. I have had too many situations where the seller continues to use the card and it is $0 when you get around to using it. Do you want your father to ask why you gave him a blank gift card for Father's day? Was your childhood that terrible!?! There is a 'guarantee' but it is a short window. A 5% extra savings is not worth the hassle of filing a ticket and proving you didn't use the card. I learned the hard way so you could learn the easy way. Tip for consumers:As I said, don't save the card for later or give it away. Products used:Gift Cards Service Value Shipping Returns QualityMy gift card did not work and I contacted raise for a refund. They told me wait 24 hours try the card again. I did and then they ghosted me. They block your ip I have proof I used lte and shut off wifi and got through no problem after waiting days. Do not use these peoples service. Scam... chats are 3 min apart. Lte agent wifi my ip no agent. Tip for consumers:Don’t use Products used:Gift cardOrdered e-card for birthday gift for today, my credit card was fully charged (not authorizing/pending!); acct says "digitally delivered" but was never received. They say wait 30 days! Will never order from them again, no excuse for delays on electronically delivered goods they already took the money for! Tip for consumers:Make sure you order at least 30 days ahead of the occasion or buy from someone else! Products used:I purchased a digital gift card as a gift for an occasion that was happening today, and was why I needed an 'instant' gift. What a waste of money! It will probably be more than a month before we receive the refund for the undelivered gift and will never use them again! Service Value Returns QualityVisited the site and was offered 15% off my first order, so after signing up for emails, texts, etc. I received my promo code and used it to purchase a $100 Sam's Club gift card for $85. A few minutes after placing the order I received a notification that the order had been cancelled without any additional information. I tried to use their chat feature to speak with someone because it says they are available 9 AM to 5 PM Monday through Friday. After fighting with the autobot for 5 minutes it finally transferred me to customer service only to inform me that no one was working and an email would be sent on my behalf. Tip for consumers:Site lures you in with false advertising and promotions. Products used:Order was cancelled with no explanation. Service Value Shipping Returns QualityI ordered my first two Raise gift cards and went to Home Depot to capture my 10% savings on a $600 purchase. Unfortunately, one of the gift cards valued at almost $300 was showing "No Funds Available" when the cashier tried to use it. Immediately after leaving Home Depot, I called the customer support number. I was quickly greeted by Walter, who thoughtfully handled the situation. He apologized for the poor first experience, processed my refund, and emailed me a prepaid return postage immediately so they could check it out and see what may have happened with the card. Although I would have much preferred a functional gift card and the savings at Home Depot, the customer service was great. I would still consider using Raise in the future, as I feel like mine was a rare occurrence. Service Value Shipping