Ordered online and sent item back. No refund provided despite e-mailing with details. They should be closed down! Disgusting Save the trouble to contact me. All you offer is £5 if I purchase more from your store. I won't be returning as this isn't the first time I've had trouble. I find it insulting that after endless trouble, all you offer is £5 off your products. No thanks, you can stick the £5 Tip for consumers:No Products used:Coat Service Value Shipping Returns QualityIn November 2019 I ordered a Geometric Print V-Neck Three-Quarter Sleeve Mid-Length Blouse × 1 Red / 3XL Today 22nd January 2020 I received what was supposedly my order 1 x short black top size XL of very dubious quality material. Not only is it the wrong size and colour it bears no resemblance whatsoever to the article I ordered! These people need to be taken to task. It is disgraceful that they are allowed to continue to operate and defraud people in this way. Tip for consumers:Avoid at all cost. They can’t even differentiate between red and black let alone XL & 3XL Products used:None Service Value Shipping Returns QualityAfter waiting almost 6 weeks for my order the size isn't true to size I'm a 20-22 and ordered a 5x and its tight. I'm very disappointedPlaced an order for over £70 which accidentally defaulted to an old address. Spent the next 2 and half hours trying to get through on customer services only to be told that orders cannot be cancelled or changed (even though it hadn't been dispatched) and that I would be charged full price for items I would never recieve. I have never used an online company that could not cancel orders before dispatch. Money grabbing and really poor systems, should not be operating online if they do not have the systems to cope. Order no. HM******* Products used:None as I can't get them Service Value Shipping Returns QualityThey make it practically impossible to return anything when you're in the U.S. They make you weigh each individual item and find a code for what type of product it is, describe it, plus more bull$hit! I can't deny they have cute clothes especially their skirt selection. But to ship to the U.S. it's almost $14, I can't afford that! I sparingly shop here only because of the high cost of shipping and knowing if I buy something I can't return it. Also their sizing is kinda weird and depends on each item. The customer service is also pretty bad and takes a long time to respond. I don't even mind the time that much, they just have never actually answered one of my questions (ever!).Just been in the Exeter branch today with my wife and we were both appalled at how filthy the shop was The floors looked like they had not been cleaned for months. Got to the first floor and there was a musty unpleasant smell Walked out of the shop being careful not to touch anything as we both didn't feel comfortable due to the dirt Will never go in that shop again and would urge others to do the same. These shops should be made to have standardsI can't believe when I sent messages through facebook as this was the only way that I got answered. That all my messages relating to an ongoing problem have been read and the circle by side of message shows filled in with a tick. But NO ONE has had the courtesy to respond. Complete rudeness and not the customer service I would expect. You would have thought in these hard times from the past year the would do everything they can to keep their customers. From a very dissatisfied customer. Products used:dresses Service Value Shipping Returns QualityI ordered a size 8 pair of jeans from here. I couldn't pull them up my legs, so I assume I need the next size since I may have grown (I'm 14 but I shop in the adult section) I order the size 10 baring in mind I'm usually a size 8 and I swear this pair was internally damaging for me when I tried to fasten them. I've never seen sizing this ridiculous. It wouldn't surprise me if I finally found a pair that fastened nicely around my waist in size 16 but having drastically too big leg size. Please sort out your sizing new look otherwise my post office will get sick of seeing my face sending off my returnsThis was the first time I bought tank tops online. I didn't realize that they were the shorter tank tops vs. the longer ones that come down below the pockets of your jeans. These tank tops land at the top of your jeans, just below your belly button. They are great for wearing under a button up sweater or under a see-through shirt and they are good quality, however I prefer the longer type of tank top myself. It's a good thing I have a teenage daughter, because she was happy with them! Also, they run a bit smaller as other reviews have mentioned, so if you think your need a medium, get a large!I purchased a dress instore 40 miles from where I live. I was supposed to of been sent an E receipt. Nothing received. I tried to return to my local store twice and because I did not have the E Receipt they refused. I ex[plained i n ever received it but showed them proof of the transaction on my credit card. They told me to visit the store 40 miles away to sort out!. They also gave me a fake email address for new look help line. Tip for consumers:Yes NL are in the wrong and now I am out of pocket £31.99 Products used:Dress needs returning No E receipt received Service Value Shipping Returns QualityHigh heels i bought the other day are gorgeous but... I wish I d orderd a whole size or a size and a half larger! Save your self the disappointment and ORDER A SIZE UP!Absolutely 0 professional skills. The secretary made so many mistakes that normal people just don't. The service is really awful.I bought a pair of trousers from my local store. They were on the sale rail but when I got to the till was told they are new in, so full price. Ok. Paid full price as I liked them. When I got home I checked on line and they were 40% off. No phone number to call, chat suspended. Customer Service is less than zero. Awful. Wont shop there again. Tip for consumers:Dont use New Look Service Value QualityBought a wedding dress. Arrived this morning. Felt cheated. Very disconcerting. Looks nothing like the pictures!This product is a beautiful dress, in fact perfect in every way. Until you wash it... it states that it is machine washable, personally I would wash it by hand. See pictures of first washThis site is scam, i bought 2 different items and I received something completely different, I paid for the tool kit I received a knock off pair of sunglasses, PayPal looked after me and I received a full refund, scammers from China. Tip for consumers:Total scam don't buy anything from Newlookey site. Products used:Tools Service Value Shipping QualityTurn off the music in your Westfield store. Makes the experience uncomfortable and seems like a subtle psychological habit to influence people into purchasing your items. Please stop.Such a rubbish service of new look. The manager herself don't even know what is QR code and how to return the online ordered clothes. Made me run between store and post office four times... at the end they found what QR code is... Definitely needs more training... Service Value Shipping Returns QualityI purchased Brand new New Look jeans through asos and after two days of wear they ripped right in the $#*!. The material is so thin and cheap that I'm not surprised at all. Definitely would never again purchase this brand. Cheap qualityAs with the other reviews below, this shop took my money but the goods never arrived. I emailed several times and got no response. 2 months later and now the site is down and I have no way of contacting them. They have either gone broke or the site is a scam. Lost my money.Unable to purchase items. Contacted as stated and no one returned my messages. Apparently working 8-8. Never had a problem before with Amy online shopping. New look absolutely terrible Tip for consumers:Don’t bother ! Products used:N/a Service Value Shipping Returns QualityMyself and my wife arrived after 5pm last Sunday and they was approaching us straight away asking us to leave as they was closing when they should of been open to 5.30pm, guess they hate their jobs that much that they cannot wait to go home so rush customers out 15 minutes before closing. I'd sent feedback to the directors office as it's the busiest time of the year so why close early and the manager in the arndale branch just lied about them politely reminding people it closed at 5.30 when in reality the shutters were half way down on the front and they was kicking people out at 5.15 saying they was closing so shame the directors office couldn't of just viewed the CCTV to see they are employing dishonest managers who treat customers poorly Offered a £25 voucher from them but told them to just put it towards staff training as they do not value customers as see them as a inconvenience if they arrive after 5 then hassle them back out of the shop Products used:They closed early so didn't buy anything hence the review, superdry opposite was lovely though and we got a £130 coat from thereThis is probably the worst online fashion store in the world! Will never buy there again! Don't be fooled! I Bought 2 times and 2 times never received the package! AND THEY CHARGE THE SENDING COST without the costumer receive the parcel! They don't have a chat service that properly works and not even a phone number to call to ask where your order is! Service Value Shipping Returns QualityI was bought a gift by my daughter from NEW LOOK. The gift (a jacket) was unsuitable and along with all the original packaging and paperwork I returned it to NEW LOOK for a refund. Although NEW LOOK received my item over 6 weeks ago they are still refusing to give me my refund claiming they need further information. Has anyone ever returned an item and before receiving a refund had to provide everything except your shoe size to the retailer! I have now asked them numerous times to either give me the refund or send the jacket back to me and they are refusing to do either. DO NOT ORDER FROM NEW LOOK. The customer service is appalling and you may never see your money or the item again Service Value Shipping Returns QualityExtremely dissatisfied. I ordered from the website. That was 3 months ago and still haven't received. Although my account was debited the day I placed the order. I expected a delay given it is os postage, I've messaged 3 times and didn't even get an acknowledgement email. If I could give them 0 rating I would.