I ordered 3 gifts for a friends birthday with the standard shipping, thinking they would arrive in 3-5 business days. I received an email 1 minute (!) after placing the order telling me that the entire order was cancelled. I did not cancel it. The items showed that they were in stock when I placed the order. Everything looked ok. So what happened? I tried to find out from Customer Service but the chat bot was useless and there was no phone number to be found to talk to a LIVE ADVISOR. Never again will I do business with Lids! Service Value ShippingTook my $160aud and delivered nothing. The tracking numbers they provided were false. 6 weeks to date since I made this purchase and never received my items. They will not reply to emails! Avoid Lids at all costs. I literally hate this company if that's what you would even call it. Thief's are happy to take your money but be assured you will never receive your items. Pathetic $#*!wits! Tip for consumers:They don’t deliver and provide false tracking information. Scammers 6 weeks later still have not received a thing. They ignore all my emails asking where my order is, and me asking for a full refund for items they don’t even have. Still have not received a response. They ignored my 150 emails I sent. So pissed off with this pathetic shop.!!! Products used:Dodgers clothing Service Value Shipping ReturnsOrdered (1) item...a pair of Alabama slides on July 23rd, today is Aug.8 and still no delivery. Spoke to custome service 5 days ago and was rudely told delivery was 3-7 business days after processing, well Mr. Asian man I spoke to, today makes 12 business days and tracking doesn't tell me anything different than it did 9 days ago. I will NEVER NEVER order from lids online EVER again in my life! Not sure if I'll even receive this order. Service Value ShippingI ordered my son a hoodie and socks from lids.com for Christmas. Was due to come the 20th. Still waiting. Service ShippingA company of liars. Tried to buy two items and apply the "sitewide" discount Discount was excluded from items. No way to reach a human. Awful. No one should ever use these cheats. Products used:None as they lied about their discount. Service ValueHope ur checking this review site BEFORE u decided to order from LIDS! Item I ordered was cheap crap that only looks good online. LIDS website is designed to discourage/prevent returns. Another unfortunate reminder to me to check websites I have never ordered from beforehand.Cannot contact anyone by email or voice. Chat box does not answer questions, but list help sections on website. Very fustrating experienece. Will never buy from LIDS again. Tip for consumers:Terrible Cutomer Service. Products used:Hat Service Value Shipping Returns QualityThese are definitely not the same hats as in like 2016-2020 the quality is very cheap and they are all low profile been buying hats since the late 80's smh!In the past two years I've accumulated approximately 300 to 400 hats, including college, covering all the divisions for as low as $5.00 per hat. All the major pro sports hats starting at $10.00 per hat. I'm on a fixed income, and try to get as many per month as my budget allows. At Lids.com I've amassed quite the collection. They have so many ways to save on their site, I am the biggest sports nut, and Lids totally satisfies my cravings for hats. That's not all, they have everything, such as jerseys, pants, and all types of things. Simply go to Lids.com and check it out.We purchased t-shirts and hats for our kids. The hats were in terrible shape- bill of hat had been bent etc. When we called we were told we could return the items to the store...In the store they said they can not accept online returns. So instead we shipped back and paid the $9.99 fee for items that were DAMAGED and not of our doing. Option was to take an e-certificate but we have no intention of shopping with lids again so the the $9.99 ended up being the cost of a lesson learned... avoid LIDSThe stitching was horribly miscentered. Contacted customer support and get cut off every time. Way too expensive for this! Products used:HatsThis site is just amazing. They have everything you could want in the way of sports paraphernalia. I got a whole bunch of stuff from here before the super bowl. I was really happy with all the items I purchased. It was a lot of fun.The worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned. Products used:hqt Service Value Shipping Returns QualityI posted a review about a terrible experience with lids on 12-3-23 and fan relations reached out to me and basically made me more mad. Today lids customer service resolved the issue within 20 minutes. I know people make mistakes and that's ok but when a business takes accountability for their mistakes shows they care, and at the end of the day that's all you can hope for. I'm completely satisfied with the outcome and look forward to more purchases from lids. Products used:Hoodies and hats etc. Service Value Shipping QualityJust wanted to say, if they have what you want get it, but if your just shopping go to Amazon. They crush their prices.Cristin provided me with excellent customer service! I will continue shopping at Lids.com! I wasn't aware of shipping time but it was made right.I got a gift for holidays i went to get a refund cause they didnt have anything i liked. Im frim Houston Texas and being in Pennsylvania the houston hats are not very popular ao i asked for acrefund but the policy says it goes back on card that was used to purchase it. IT WAS A GIFT. So now im stuck with this item. I live in lids never returned anything. This changes my mind on buying caps here. I had the recite whats the problem. LIDS CAN TAKE THE MONEY BUT NOT REFUND IT BACK ON GIFT ITEMS Products used:Jersey but i bought online and in the store Service Value Shipping Returns QualityJosh is the nicest employee ever. Great customer service, he's funny, and he sold us the hats in two seconds. Super cool, and definitely coming back if he's there. Service Value Shipping Returns QualityThe Lids online has a layout that has no good assistance. Lids don't even have support that is trustworthy and it's difficult to keep track of your order online. It fits perfectly with the Lids stores that always have rip offs and rude people. Two rude boys in black shirts and blue caps are mocking people for no reason as they go into Lids sports store and make fun of more people in there in Palm Desert, CA. Lids is a fake. Service Value Shipping Returns QualityA nightmare to do business with. Will only refund about 50% of order if you don't accept gift card as refund Tip for consumers:Don’t buy from LIDS- go elsewhere. Products used:Bought a UofA baseball cap- returning. Will only get about half of money back if I don’t accept their gift cards. Their chat is all bots that can’t read what you write. A complete nightmare for customer service and integral business practices. Value ReturnsCristin was extremely helpful. Even though my purchase was defective, she was very apologetic and helped process my return.Cristin had great customer service, she was very polite, and helped fix the issue in a timely manner;Bought a hat and once I checked out I realized they did expedited shipping? 11.99? So it said 1-3 business days…. Ok I was mad at first cause they kinda just threw that on checkout and I didn't notice it (my fault) but it's taking it 6 days to get here! Im not one to do negative reviews but this is ridiculous! Do yourself a favor and go to fanatics. Won't buy from lids ever again.I ordered the wrong size frame and I sent it back and the correct was mailed out to me without waiting for them to receive the wrong one back. Great service. I would buy from them again. Thanks for everything. Troy D.Stitched letters aren't straight. They even stitched over the elastic on side. Looks stupid and feels strange with stitching. Will never buy from them again. Employees said there's nothing they can do. Love throwing away $80 on 2 hats. The one that wasn't custom was great. Completely there F up but no responsibility Tip for consumers:Stay away Products used:The only hat lids didn't work on. Service Value Returns Quality