I made 2 purchases at Farfetch, the first one went well, the second time I received 1 of the 3 pieces I purchased and when I contacted customer service they said they would carry out an investigation and the conclusion was that they found no error. Loss of 700 dollars. I feel ripped off, I don't intend to buy there again. Picture below of how my purchase arrived. Tip for consumers:Avoid buying anything there. Products used:None Service Value Shipping Returns QualityLove the product tho but it was very late I was supposed to attend a party in this for eid in Islamic religion but I couldn't cuz it was late.DO NOT BUY FROM THEM. That's all. Farfetch didn't send customs-required info along with my product. Customs reached out to them for over a week but Farfetch didn't reply so Customs denied clearance. So, FedEx prepared return packaging. I had to call FedEx to get the return packaging shipping info for Farfetch. Even that, Farfetch has still delayed my product. They are completely useless. Products used:Boxers, not eyewear Service Shipping ReturnsSo excited when receiving my order today. It's a very fast delivery as I have placed my order on last Friday. Unbelievable and shocked that the t shirt comes in damaged condition, there are totally 3 holes broken point of the collar. I contacted FARFETCH customer service right away with photos attachment to showing the product damaged. I wish to get a new proper one for exchanging instead of refunding. This is my second order this year. Service Value Shipping QualityDo not order unless you are sure that the item will fit you. I ordered a pair of shoes in December and decided to return my order as the size was too small. They refuse to refund me because they pretend that the article got damaged. It can't be me because I literally just wore the shoes for 2 minutes and put them back in the box. It might have been damaged in the transportation or after they received it. They refuse any sort of discussion and decided to send it back to me and charge me. It is a totally abusive practice. After reading several similar comments, I actually think that they intentionally damage the returned items in order not to refund their clients, as they are in a pretty difficult financial situation. Products used:ShoesVery fast service and fulfillment of my order. Only MAJOR complaint was the excessive shipping charge on an item that they used to ship for free. Products used:Brunello Cucinelli Men's polo Service Value Shipping QualityI left a review based on a bad experience because the customer service didn't repair the problem. Prompted to email again and got no reply. Farfetch owes me $26 for a promotional discount. They sent a very expensive garment in a single sheet of tissue paper. What if the cardboard box got wet or torn as the previous one did? No garment bag or wrapper. I had to purchase one from another retailer. The return for another item was never picked up and no paperwork was sent. Lost a day waiting for dhl to arrive. They told me they dont do scheduled time slots for pick ups. Long story short, FF has turned into Yoox, which is a clearance website. FF is not a luxury site anymore and so they have lost my business.No product was delivered, after intensively follow-up with UPS for more than 2 weeks, apparently my package was lost. Furthermore, Farfetch customer service without fact checking sent an email that there won't be any refund. I fought back to get my money refunded and eventually received my money back. Lost so much time and bad experience and resulted nothing as 1st time experience purchasing via FarFetch Tip for consumers:1st time experience and it was extremely bad. No longer purchase from here and prevent UPS shipping company as well Service Value Shipping Returns QualityI enjoyed shopping with your app and I shopping with you for along time and containing. I didn't go through a negative with you guys I can say your store is my favorite but I think you can do better you don't have to but you will be number one if you give a special membership for your customers who always in touch and buy from your store or coupon. Like you appreciation that they choose you from millions. Other ways I enjoyed with you and I always find the help and all the respect form Farfetch team and I will always be from your fansNever order from that company. It's a hidden scam. I paid more than 80$ and never received it. When I reached the customer service, their answer was that the package was stollen in front of my house and it was not their responsibility. Products used:I never received my product Service Shipping ReturnsIt's now been 4 months and still NO REFUND. The customer service agents won't raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating. Products used:Sliders Service Value Shipping Returns QualityReturned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I've ever experienced. I am now £180 down and I do not even have the goods. Tip for consumers:Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do n Products used:Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do not even have the goods. Service Value Shipping Returns Quality (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } document.querySelector("body").addEventListener("gadsLoaded", go, false); }(window)); document.querySelector("body").addEventListener("freestarLoaded", () => { freestar.config.enabled_slots.push({ placementName: "sitejabber_incontent_2", slotId: "sitejabber_incontent_2" }); }); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kelli S. 1 review 1 helpful vote Follow Kelli S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Non-understanding” February 10th, 2024 I bought a pair of boots that weren't labeled for any gender and assumed they were women's, well they were men's. And yes they were 'final sale'. But their website did not indicate clearly what gender these were for. I went back and forth with their 'customer support' I offered to pay the full shipping refund costs myself, (denied) to exchanging the men's boot for the women's, (denied) to only receive a site credit in lieu of a refund, (denied) and basically told lol F off. Zero customer support. Buy only if you have 100% trust in what you're paying for and have no desire to refund,exchange, etc. Tip for consumers:Buy only if you fully intend to not return. Products used:Shoes Service Value Shipping Returns QualityExpensive but very good product, lot of choice even among the artciles that are sold out everywhere after yes the prices are much more expensive than elsewhere.Convenience is one of the best benefits of online shopping, and that's exactly what you'll get! So sit back and click through the site to find that thing you've been wanting to get but haven't had time to leave the house for. Or, just have some fun with it and see which deals you can catch. Awesome! Thank you!Excellent service! Thank you very to everyone with whom we got in contact to place our purchase order. The customer service was highly professional and resolved all the issues we had and we received our clutch we ordered by Alexander McQueen Products used:TWO CLUTCHES BAGS SCULL EMBELLISHED BY ALEXANDER MCQEEN Service Value Shipping Returns QualityAfter returning a pair of shoes that had I had not worn (indeed, I had not even fully removed them from the box), the company denied the return. I was told I should have inspected the shoes and reported wear/damage upon receipt, and since I was unaware of this policy, it is on me to bear the responsibility. No other retailer I've ever dealt with has been this inflexible and unhelpful. There was not even a discussion regarding potential options, credit, a partial return, etc. Do not recommend purchasing from this site as you can find all of these goods elsewhere with significantly better customer service. Service Value Shipping Returns QualityMy 65 year old mom bought my wife a $500 pair of shoes from Farfetch and they were never worn. Farfetch would not let us return or exchange the shoes even though they were never even put on. I wouldn't recommend Farfetch to anyone. This has been horrible. Tip for consumers:Do not use Farfetch. Products used:We bought a pair of $500 shoes and Farfetch wouldn’t let us return or exchange them. It was a horrible experience and I wouldn’t recommend Farfetch to anyone. They are no help and told us there is nothing they can do. It was the worst customer service I have ever had. We love buying expensive shoes, but we will never use Farfetch again. Service Value Shipping Returns QualityI had a bit of jitters at first coz of that part in the app that says reviewing order after you've already payed. But i realize now I had nothing to worry about! I got the item fast! Dhl was very smooth and efficient! The item was really nice! I'm super satisfied. Definitely buying from farfetch again!TBH this is my first time to write such negative review about shopping platform. I placed my order two days ago and I've been told it's canceled because of out of stock. But it is still in stock when I checked back. The thing is price went higher. I do not think it make any sense to notify customers that my item is out of stock after I placed my order with completing payment. Making money in such way only gives me a reason to not spend single $ on this website. Deleted the app and will never come back.My first shop was so bad but my second shop are amazing. They send the parcel without deffect and shipment was so fast. ThanksFinally getting to sharing this. Bought my husband a pair of Dolce & Gabbana slippers for Christmas present. He opened the package on Christmas day, in front of the family. He loved the look (red Carretto Siciliano-print terry slippers). When he put them on however, he said it's not stable (thick foamy soles). The family said he shouldn't take a chance falling while on stairs. So I packed them (in all the original wrappings and package), got shipping labels and sent via UPS. Sometime later I received an email that says they found a problem - pulled thread (from terry cloth). I emailed asking how was the package opened, because I didn't pull any thread while packing them. The next thing they did was to mailed slippers back to me (refusing to take the return). When I looked at the bottom of slippers through the plastics (never opened it), there was a long, VERY visible thread. I absolutely didn't do this because it's not possible to not notice this. Having seen the material, I understand that a pull COULD happen, especially if someone has a sharp object nearby. As a vendor, blaming such an event on a customer without evidence is dishonorable. They could have it repaired. We could have it repaired if we liked the product, but we don't. At this day of age, we will do plenty of on-line shopping's, and returns - never had this kind of experience ever before. Be warned, do not shop on farfetch! Products used:not using anything Service Value Returns QualityShopping with farfetch has been the worst shopping experience for me ever. They sent me faulty shoes. Then when I tell them, I don't receive good customer service and they send me through the regular return process. I had to buy a box and ship it back. I gave it to their courier and now they are saying they can't track it when I used their label. I would highly recommend not shopping hereFarfetch return team accused me falsly for Defects on boots that I didnt make. I got boots that were too big, so I packed straight away and send it back. I didnt make any photos. I got answer from Farfetch that boots came with defects! They sent me photos of boots, I couldnt prove other way so they sent boots back. And this is not the end! I got boots and I couldnt believe my eyes, but defects are worse then in the photos they send me! This time I have a proof. I dont know what caused these defects(I think the original black box), but what I want you to learn from my mistake- make photos off everything you get just in case. I still hope they will refund meSpeedy delivery but the way a $1,300 dress came packaged was horrendous. Rolled up in a small ball, shoved in a box, without a garment bag, or tissue.My boyfriend love the T-shirt. The size is amazing, the material match perfectly. I will be back for some more shopp 100%. Value Shipping Quality