I usually go to this place for every tire need for the last 5yrs. But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone. But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO! Products used:Tires Service Value QualityIts been 10 years since I purchased fron discount tire and today I was reminded why when I went back for simple tire repair on new tire 6 month old. A simple plug to fill a nail hole through the thread. All they want to do is SELL you new tire. I detest this companies policy toward its customers and will never purchase from discount again. Tip for consumers:Dont use Discount Tire. Terrible after-sale service and tertible after-sale customer policy Products used:Cooper Discover Tires Service ValueTires had premature tire rot, After speaking with Discount Tire Direct and Maybe a manufacturer defect, They didn't want to go any further. I purchased many tires from them, Now I really see how there's no customer service, I will never buy again from them. Service Value Shipping Returns QualityI have a 2020 Honda civic with only 38k. Was told I need all 4 rims due to corrosion. And that they cannot be cleaned which is absolutely untrue. I have been in this field for 28 years and not once have I sold customers set of rims due to corrosion. I asked the manager if they have bead sealer? He replied with no what kind of tire shop does not have bead sealer. He said it is not recommended, but he would rather sell me four new rims that I did not need when all they had to do is clean the rims and apply sealer. I think it is absolutely outrageous that they would try doing this. I wonder how many customers actually fall for the scam. They should be put out of business it's not right. Service ValueFirst time I bought tires for my 3500 ram they put two different tires on first. Then when I went back they said I had to prorate the tires to put the same on. Second time I put all new tires on my Toyota had a vibration and the tire sensor keeps coming on. Took it back they checked the balance and said one was out ok. The tire sensor they said I had to take it to Toyota. The sensor never came on before. Then they didn't but all the lug nuts back on. NO I WILL NEVER BUY FROM THEM AGAIN Products used:Tires Service Value QualityWarranty crap, changed road hazard warranty even on previous warranty, cost me 259. To replace tire with screw in it, warranty had expired because they changed it, warranty should stay the same as when you by it, not change cause they want to, so wrong, will not send my friends to discount tire.Drove an hour for an appt. That was scheduled at 9:15 and still took an hour to get the vehicle back even though there were only 3 of 6 bays in use. Was there for over 2 hours and management never acknowledged anything. Service Value Shipping Quality2 phone Neither mentioned a warrenty required for all locations. Didn't know where the hub lock was located.They need to hire sales personnel to answer the damn telephone. Can't even get a salesperson to talk to and set up a appointment to purchase new tires. TERRIBLE SERVICE Service Value QualityTook my truck in 5 times within 2 weeks, and the tires are still violently vibrating. I got a refund for the life balance and rotation. Gonna move on to someone who knows how to balance tires. Tip for consumers:Discount tire is on a slow spiral down. Un properly trained technicians, and faulty equipment is their main 2 problems. Products used:Life time tire balance and rotation Value QualityHeard ok things about this place decide get my tires from here. At 1st I was told price 696.00. Then after trying card wasn't approved I was ok with it. I only wanted two tires at 1st... I say I go Walmart he came say I can help you get all four tires so you can be safe gave me price 402 I say all four tires he say yes... I say ok right at end only 3 tires then once I got home all tires are not same brand like I paid for. One on back different brand. I think cause I am lady they try take advantage like I didn't know any better. Not happy with out come of situation they all was pretty nice but what was say is not what was done.pic showing these 3 tires are not same brand two on front are silver edition one on back is cooper brand. Overall today my experience here wasn't the best...Bought new tires, had a screw in one and got to store at opening and 4 hours in all they do is push my job back as the take one after another scheduled jobs. Why would you have a tire business if you can't help people who have a flat tire! Happy to sell me a whole set of new ties no mention that it could take all day! It's like being first up in a line and the clerks takes call after call for orders while you wait! Even though you were first. If you have a flat tire skip Discount as all they service is online order.Everyone is always so kind, helpful, knowledgeable, and experienced! When I went to visit for some tire pressure sensors dying they explained the why and the process of fixing them. They even relearned my sensors and fixed a leaking valve stem which was very kind of them! Overall experience was a 11/10! Service Value QualityNeeded a new tire after only 5 months of having them placed. When Discount tire placed the tires (4), they gashed the lower back near the tire area. They also knocked out my sensor that registers the tire pressure. Fast forward to today. I took the car in because I have a slow leak from a nail on the front passenger side. They then proceed to state that the reason that the driver's sensor is not picking up is because the tire is gnawed up on the inside. This right there tells me that they put a BAD tire on the my car in the first place especially since the sensor was working pre me taking it in. I had only went with the sensor being out because I seriously had no plans to return to this place and was going to take it elsewhere. I only recommend this place if you want your car fkd up or if you wantpoor quality products! Products used:Four tires for my car.I've been to two discount tire locations since they have expanded in florissant mo and Arnold mo both times I was greeted before I stepped foot in building lol but very serious they were fast polite and knew what they were doing thanks I'll always do business with discount tire Products used:Tires balanced and mounted Service Value QualityWent to Discount Tire to have one flat tire replaced due to a hole in the sidewall. When I showed the attendant the flat tire, I told him that all I wanted was a replacement for that tire. Without saying anything and ignoring me, he walks around the car to look at the other three tires and then proceeds to tell me I need to replace all of them. I told him that he was wasting time and again that I was only interested in replacing the one flat tire. Despite what I said, he wanted me to look at a poster inside the store to try help sell me on replacing all of the tires, which I refused. I was frankly taken back by the contempt the attendant had for me as a customer. I won't be buying anymore tires at Discount Tire anytime soon. On the tire that I did replace, at check out he added about 25% on to the price he verbally quoted earlier explaining that he added a replacement warranty and a tire disposal fee. Beware of the deceptive pricing tactics. Their sales tactics exude nothing but contempt for their own customers. Service Value QualityDoes Discount Tires try to replace everyone's windshield wipers when you buy tires? Just asking because two salesmen tried to do so on my tire purchase. Service Value QualityI was shopping for tires a few months ago and almost everyone I talked to needed an appointment or had to order. I found my tires at Discount Tires and I walked in to make an appointment and they said we can do it right now. I had an oil change coming up so I made an appointment to have my tires rotated and balanced and I was in and out of there in 15 minutes. I have been very impressed with the service. Thanks againI bought BF GOODRICH tires from the SpringHill Tennessee store. I had to pre order the tires and when they arrived at the store I was contacted that they had the tires at the store. When I got to the store and paid for the tire I was told that they were a little behind and that I would be a little while before they could mount them. After 6 hours of waiting I finally got the tires. From day 1 the tires were not balanced and I have tried several times to schedule an appointment to get them balanced and each time it is 4 or 5 days before they can get to me. It feels like they got the money for the tires and they can care less about the care of their customers. Service Value ShippingTwo different times now I have stopped at our local Discount Tire in Saratoga Springs with a tire which was going flat. Both times I was told they were too busy to check it and wanted me to make an appointment to come back. The whole point of stopping was to avoid having to change a tire while in a business suit. I can see making an appointment for standard services but they should be willing to make allowances for an emergency. After the same thing happening twice I won't go back again. I've spent a lot of money there in the past, but I am certainly going to take my business elsewhere from now on. ServiceI paid for lifetime spin balance for 4 tires in 2013 for the vehicle i do drive only on weekends,so after ******* miles went to them for balance they told me that we can not balance your tires because tires are now over ten years old. I told the manager this vehicle is only weekend drive thats why. He was very rude so now i will never go back to Discount tire. Because the recipt said Lifetime spin Balance but nothing about 10 year limit. In my opinion it is false advertisement.$65 i paid were wasted.Cross-treaded three lugs on a tire making car un-drivable. Tried to tell me my car was defective. Just stood there and look at floor manager until he asked if I had AAA. (He wanted me to tow my damaged car to their 3rd party repair vendor!) I continued to stand and stare. He finally had car taken in for repair. Lost use of my car for a full 24 hours! Called regional office and never heard a word from anyone in company! DO NOT USE THESE GUYS! Prices may appear good, but you get what you pay for... Tip for consumers:Do not use Discount Tires Products used:tires Service Value QualityYou mean to tell me they want rotate your tires if they feel you need new one just to make money. Make it make senseDiscount Tire employees caused damages to my rims when they were hired to provide a service. Not to mention they didn't clean up the residue from their work. When I pointed it out they said they would pay for me to buy one new rim, admitting fault. We looked up the cost of the rims & he asked if we had a deal. I asked to see the cameras from that day to verify the employees caused the damage. Andy (store manager) laughed and said "I will replace cost of rims in full if you pay for the cost to replace our parking lot." Referring to the construction crew outside laying asphalt. Sarcastic. Very unprofessional. I asked for the owners information. They refused to give it to me. Nick (another manager) said he's "basically the owner" so to talk to him. He was going along with Andy laughing at the situation and said he will submit a claim but since I didn't take their offer he's going to put in the claim the rims have "road rash" on them so it will be disqualified. I'm highly upset by the treatment I've received and the service provided. I can't believe employees are allowed to act this way with customers. I'm appalled. Also, now I have a damaged vehicle! I do believe this is criminal! Service Value Returns QualityWas very specific as to the kind of wheels and tires I wanted for my Honda Element. Spoke with John and Eric at the Fredericksburg, VA store a number of times to arrive at choices I would be satisfied with. They were extremely knowledgeable and very helpful in making sure I came away satisfied. When I arrived at the store, I was a bit late for the appointment, but they took me right away and got me out of there in less than an hour. All employees were nice, polite and obviously trained well. I don't know about other Discount Tire stores, but this one was off-the-chain fantastic! The ride back to Alexandria was awesome on my vehicle's "new shoes!" Could not be more pleased with my Toyo AT3 tires and Black Rhino Boxer wheels! Service Value