Ordered dec. 7th. Cannot get a hold of them through phone, email, or facebook. No tracking number no items! But they had no problems taking my money! Will sit on hold for 10 minutes to getting up on. Have called already 9 times! This place is a scam!Super low quality company that doesn't stand behind their products! Prints were super grainy and they claim they can nothing about it even though they were professionally taken photos. Service Value Returns QualityThere is No Way I can hang this framed work on my wall! Every corner has at least a 1/4 inch overhang of canvas from the back of frame protruding over the edge of the frame! I can't believe I spent money on pictures and got frames that my child could have done a better job doing. DON'T WASTE YOUR MONEY! Tip for consumers:Don't bother Products used:Canvas discounts Service Value Shipping Returns QualityI would rather give it zero stars, wished I read the reviews before I placed my order. I placed an order, looked at the website as its advertised that it has a 24 hour turn around for products to get them printed & shipped out. Well 3 days later and its still in the printing stage. After being disconnected after 10 minutes 8 times, I finally got a hold of a very unhelpful woman who basically told me she cant help me but if I scroll down to the far bottom of the website, in really small letters, I would see their turn around time. I feel that this business is not honest with their customers. I asked if I could speak to a manager or supervisor and was told they they did not have a number and I had to email them, they would get back to me in 3-4 days. So now I am at a stand still, I have no answers, I am out the money I spent and I will not have my item in time. My advice, DO NOT USE THIS COMPANY, I THINK ITS A SCAM!I ordered a photo of my brother and me printed on glass. The photo was taken 60 years ago. They sent me a photo of a one year old I donn't even know. Somebody has my photo and they are going to be pissed off. Never again will I use this. Service Value Shipping Returns QualityI've ordered my canvas over a month ago and still have not received any notification of the status of my order. I've sent numerous emails and tried calling customer service with no answer. I'm filing fraud I suggest no one use this site everI placed my order 12/09/20 my order didn't update -- then a miracle I got an email 12/22 my order has printed and shipped-I received my order the next just in time for Christmas! Service Value Shipping QualityI ordered 12/09/20 -- I have not heard back from them -- I need this for Christmas --- I have tried multiple times to contact -- Canvas if you are reading this since I can't seem to reach you it is order # USA*******421 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kristi M. 1 review 0 helpful votes Follow Kristi M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Terrible Experience!” September 1st, 2021 I ordered 4 framed prints and when I received the order 3 of the prints were correct but the fourth print was missing (the largest and most expensive print) and in its place was a framed picture of a random family. I have called their "customer service" number a dozen times, no one has or will ever answer, its not a real number! I have emailed multiple times and they keep responding with the same template response each time, no matter how I answer. I understand mistakes happen but not being able to reach ANYONE to correct it is ridiculous! Don't waste your time or money! Spend the few extra dollars somewhere else to avoid the headache. Hopefully I hear from someone soon!I ordered an 8x10 pic for my grandsons grad pic on metal! It showed up later than promised and it was on some type of plastic with no way to hang it! Literally nothing on the back! The color was horrible and the edges very sharp! We tried to get someone to respond and it took several weeks for a response! Then the hoop jumping started, take a pic, email it to them! Then we got an email wanting us to scratch or mark through the pic and take another pic and send it to them! This is a $20 pic! There customer service is horrific! I don't recommend them, run as fast as you can! I will do more then $20 worth of damage to there reputation! You better get smart before you don't have a business!First order the frames were nice and thick and very sturdy. Second order a few weeks later much cheaper frame and the corners were not folded nicely and the picture was not trimmed on the back (frame was not as thick so canvas did not fit on the back). Looks much cheaper.They will take your money and not acknowledge your order will not answer a phone or email the worst customer service I I have ever seenAwful service! I made an order 3 weeks ago to be delivered for Mother's Day, it's May 19th, 9 days late and counting. Had to pay duties, I guess my order is coming from China, had I known, I wouldn't have ordered from Bestcanvas.ca. Name should be changed to worst-canvas. ChinaThey have the absolute WORST Customer Service! Have been trying to reach them via eMail & telephone since June 1 in regards to several large and expensive Acrylic prints that have been printed TOO LIGHT & TOO WASHED-OUT. My "30 days" to get a refund is running out, now. And I HAVE GOTTEN ABSOLUTELY NO RESPONSE except a canned email about how they'll get back to me in 1-2 days, then 3-5 days, and still, NOTHING. As you can see in the picture of the flowers, the Acrylic print is extremely light and washed-out - especially compared to the original on my monitor. This is an EXPENSIVE 30x40" print - AND they failed to attached the aluminum backframe for hanging it! The bobcat print is 20x20 and is also devoid of color, detail, and contrast. Which defeats the whole purpose of getting Acrylic prints! Yet another was printed "backwards"... I guess you get what you pay for... Sad. Family-owned, American company. Would have like to give them more business. But this is ridiculous. I DO NOT RECOMMEND THIS COMPANY! Tip for consumers:DO NOT USE FOR ACRYLIC PRINTS DO NOT USE IF YOU LIKE GETTING YOUR ORDER IN A TIMELY MANNER Service Value Shipping Returns QualityI used this service to buy a gift for a friend but the quality was so poor I didn't feel comfortable using it as my gift.This place is great at what they do. I've ordered from them at least 5 times now and I'm always blown away by the quality and how great their prices are. The shipping is super fast too. Makes for great gifts also.This was my second order within a month. After a great result on my first order we decided to get stuff for all our grandkids. It was another great experience. Reasonable price, good quality, fast shipping, and excellent customer communication. I highly recommend. I would also recommend watching for sales as the sale prices do change often. Tip for consumers:Look for sales, the sales prices change often Products used:Blanket, canvas, pillow Service Value Shipping QualityThe quality of the canvas prints is very nice. However it takes 10 days to complete production and then shipping takes 5 days from Florida to Maine. I would not recommend purchasing the framed prints. These are nicely framed but picture quality is sub par. Tip for consumers:Be aware that it does not ship out within 24 hours as advertised. It takes 5 to 10 days to complete production and then another 5 to ship. Products used:I purchased canvases and framed prints Service Value Shipping Returns QualityI would leave 0 stars but i not think it is possible. I placed an order of 11 prints with them. Approximately 3 weeks later I received their box. Which contained someone else's pictures and no packaging slip. After calling for half a day since the on line agent was unavailable I finally reached a very short rep in the phone which could care less I had someone else's photos. I was told to go ahead and throw out the other person's pictures and that I needed to go and reorder everything from my original order that they would just replace the other persons order. It did not make sense to me that I had to redo my order but they were just going to refill the other person's order, but I did it anyway I emailed them as they requested once I have replaced my order they notified me that they would pull it start reprocessing it. I then had to call back when they had not pulled it and placed my order the 2nd time. It has now been seven days since that and my order has now gone from in production, to order receive I called for about an hour... got a rep on the phone and told her I needed help with an issue in an order that I had placed and I was promptly hung up on I have now been calling again for a little over an hour with no answer. My suggestion to you is do not place an order with them go somewhere else save yourself the headacheI had a great experience with my order. It arrived on time and turned out beautiful. Thank you Canvasdiscount for great service and a good quality canvas print. I wasn't sure how well it would turn out as the photo i had was very old.I just ordered 11 pictures framed in wooden frames. The quality is messy and poor workmanship. Each frame comes together in the corners and 7 of the 11 framed pictures are coming apart at the corners where the frames were not glued together properly. Now I'm going to have to fix them and that's not good. I'm hoping the company can give me an easy fix as I need to hang them in a new furnished rental this month. Also, a reminder to add the back hanger to the order as I forgot. Very disappointed. :(I am a new customer, after I ordered my canvas products I looked at the reviews, I'm not gonna lie after reading some I was so scared, as this is a father's day gift for my husband and the pictures have our oldest son who we resently lost in Feb. So I was scared that 1 either they would be very late or we wouldn't get them at all or the pictures would be bad quality. But I am very happy to say that we got them a few days before father's day so they came early and the quality of the canvas is so beautiful, it captured our children very well and I definitely will be ordering again. I am a real customer and not a paid one like some reviews on here suggest about some of the reviews. So to close I am very happy. Thank you canvas discount.I have ordered from this company since November of 2020 and every item they made was perfect, love it.My company ordered custom logo face masks on 07.20. We were told the order could take up to two weeks to receive. Almost a month later, after numerous e-mails to customer service (there's no readily available phone number to call, you have to e-mail them), we finally received them. They were incorrect. The fabric and color were horrible. Customer service said they would replace the masks free of charge. I donated the incorrect masks. Again, almost a month went by, and after MORE e-mails to customer service, I was told "our masks didn't mean quality control inspection, so we have to redo them." OK, fine. Another few weeks go by, and we received the masks. STILL WRONG. I couldn't believe. I immediately contact customer service. They told me if I wanted a refund (because I surely didn't trust them to make the masks correctly after now 3 misprints), I would have to send them pictures of every single mask destroyed individually. When I inquired why I could not donate these masks in the midst of the pandemic, when there is a severe mask shortage, I was told I agreed to the terms and conditions when we purchased from them. The terms and conditions I agreed to were contingent on actually receiving our correct order! I have never once spoken on the phone from anyone in this company. My issues were never escalated to management, but simply passed to the next customer service representative who responded like a bot... I'm not confident I ever spoke to a real person. We never received a refund. I refused to destroy the masks and donated them anyways. I will never, ever purchase anything from this horrible company again and will advise our constituents of their "process."I ordered several framed prints from the site. The photos on the site of the product only show a corner of the frame. The next morning, I realized that it may be possible that the backs may not have a flap that allows them to stand. I went to the live-chat and it told me to call. I called and an automated message told me to email them. I emailed them and told them that if their frames don't have the requested backing, I wish to cancel. I started the process way before the item was printed and shipped. Eventually, I got a notification that the items have shipped. Then I got an email from customer service a few days later telling me I can buy separate backings to hang the frames on the wall. That's not even what I was asking them. So now I've got over $100 of framed prints being sent as a Xmas gift that I they stand on the mantel (or apparently even hang on a wall).My mom and I ordered three canvases to give my dad for Father's Day this year. We are so happy with the turnout! Everything was delivered very quickly and we received a huge discount because of the sale going on. Very excited to give my dad these on Father's Day!