Ordered two jackets which they said were picked and packed, then the day after the promised delivery day received an email saying there was a problem with the delivery address and they'd been returned to them. The Yodel tracking, however, never clicked through, so I don't believe the items were ever sent in the first place. Disgraceful way to treat a returning customer - it won't happen again as I will shop elsewhere. Service Date of experience: April 5, 2023I've used wiggle for 10 years but never again after the last two experiences. Both times I've paid for next day delivery with dpd and they have sent with Evri who are thieves and liars, the driver has stolen both parcels. Wiggle refuse to refund me. They have their tongues deeply lodged in Evri an*s. They probably team up together to maximise profits. Wiggle and Evri are lying s*um bags. Refund my money immediately. Service Value Shipping Returns Quality Date of experience: August 1, 2023Horrible experience. Stole my money and don't reply to e-mails (at all). This company is one of the worst I have ever dealt with. About a month ago I bought and subsequently returned two pairs of shoes. One of these returns was processed and refunded, the second was not. I have sent multiple e-mails over the last two weeks and had absolutely no replies from this company. I am now having to raise a PayPal dispute. Avoid this company at all costs, they're crooks and they'll take your money and ignore you. Tip for consumers:Do not use them. They won't refund you your money after charging you to return a product. Products used:Shoes Service Value Shipping Returns Quality Date of experience: May 25, 2021Having ordered a product for £50 on sale from £90, I waited in anticipation for its delivery. Unfortunately the item never arrived and instead of sending a replacement the answer was "here's a refund" "too bad, you can now purchase it at full price". Customer service is very poor, there's no phone contact available and the chat app is awful. The chat app crashes constantly on a mobile device, it takes for ever to connect with someone who generally cant do much to help. I have ordered products before for my bike crazy son from this site, but the customer service received when something goes wrong is abysmal. SHAME ON YOU! Service Value Shipping Returns Quality Date of experience: December 11, 2023I ordered shoes and got a bike helmet instead. Their standard reply email referenced work in April, although we were well into May. It then took 48 hours for them to respond. Despite them messing up the order, they wouldn't correct it until receiving the wrong item back. No contrition. Not the customer service experience one would expect of a major brand. Products used:None Service Value Shipping Returns Quality Date of experience: May 10, 2023Ordered a bike bag. Significantly delayed delivery even with consideration of the pandemic. Made wiggle aware of this. Proceeded via their nominated courier to deliver then late despite knowing I had left the country and offered no alternative solutions. Service Value Shipping Returns Quality Date of experience: July 22, 2021I ordered a pair of Haglof trousers. Courier was Evri who have still to deliver them after 3 weeks in transit. Problem is I cannot contact Wiggle to chase them up, no phone number and they do not reply to emails. Will not be using them again Service Value Shipping Date of experience: December 30, 2022The order I received was so poorly packaged both ends of the box were open. Two items were missing and the tire I ordered was the wrong width. I contacted them two days ago and have heard nothing back. I know it's a busy time of the year for retail but this is ridiculous. Service Value Shipping Returns Quality Date of experience: December 9, 2021Purchased Fox 34 factory forks@ £989.00, arrived with no packing tape around the box, box was part open, after fitting I found the right-hand bush appeared loose, there was a nocking sound when braking, tried to phone, live chat, email, no reply. 18 months later still no live chat, so I am having Silverfish repair the forks for me at over £100.00. Please give these muppets a miss, why ever did Chain Reaction cycles sell out to them. Bob Date of experience: September 12, 2022From the moment of "BUY" to the final communication. Nothing but, department of redundancy dept. while dragging their feet in each and every step, non responsive, digitally: could not cancel duplicate unintended purchase, in 3 min. From transaction, [5 min is their limit/not true] in drop shippers hell, each step was beyond tedious. And the fee discounted from Belfast Ireland/San Diego. On a package that i refused receipt of post, as per their direction. In short, $20 USD for the privileges' of being annoyed and ignored, with a confusing, "Don't Confuse Us" with further inquiries message in E-mail response. Or we will drag our feet more obtusely? The model of success is apparently not in the cheap/discounted product: wiggle/chain-reaction-cycles, but in the global shipping game, clipping as they go.. Tip for consumers:you must ASK YOURSELF, if a company performs globally and presumes a provincial business model with a less than cordial customer interface, while aftercare service reflects a TURN em' and BURN em' ethos... IF YOU KNEW.. would you choose to engage.. IN COMMERCE ... ? all the parts exist for a seeming successful enterprise, the EXECUTION is lacking.. Products used:none, returned item'[s] because of the sketchy service responses, duplicate order arrived in quick time, return: however 60 day refund, on a digital transaction.. and born shipping cost on product not actually delivered [packages refused], ie: these never left trackable oversight...not in customers custody.. Service Shipping Returns Date of experience: July 22, 2022Wiggle is going downhill, quickly. Since the most recent update the service has gone slower, and the delivery company they now partner up with, Evri, is absolutely awful. Have been receiving the same message for days from Evri "we couldn't deliver since you were not in", however, we have a reception staffed all day. Contacted Wiggle multiple times to ask for assistance originally, then to cancel the order and get a refund, but they have not responded once. Lost me as client and will recommend to all my network to think twice before ordering form them. There are plenty of other online retailers with very similar prices and much better service. Service Shipping Returns Date of experience: June 19, 2023I ordered two HUUB Small buoyancy swim shorts and they sent me two Small sizes, but they were different lengths. I sent them a picture and asked to have the larger size sent to me and I'll return the smaller size, but they refused. I have to send both back "for inspection" which can last 14 days so I said screw it, I want my money back. This is a company that is tied up in their policy underwear at the expense of the customer. Tip for consumers:Just read people's reviews and order from Wiggle at your own risk. Products used:Looking at brands other than HUUB and retailers other than Wiggle. Service Value Shipping Returns Quality Date of experience: August 30, 2022Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant. Products used:Gloves Service Value Shipping Returns Quality Date of experience: November 6, 2023I ordered a Huub Anemoi Triathlon suit from Wiggle. When it arrived it was not the same model as what was advertised on their site. After contacting them they admitted to the error and I responded to them that I would like to take delivery of the item that was advertised but they refuse to do this. They also said they would update their webpage with the correct pictures. Now almost a month has passed and they are still using what they admitted was wrong pictures for this item so they are still basically continuing to scam clients even though this has been reported to them. Be careful when ordering items from Wiggle as it might be a huge waste of time and money as you might not get what you ordered. Tip for consumers:Order from different store if you want less trouble. Service Value Shipping Returns Quality Date of experience: February 22, 2023Lost my return. Lost my email asking what was happening. Sent me round various departments. No good answers. Took successive phone calls asking for higher and higher management to get anything sorted. Hurried tone of them trying to tick me off, brush me aside, shut me up. Never Date of experience: April 24, 2019I've ordered two bikes from Wiggle and each time they have arrived in non-working order. Furthermore there customer service is abysmal. They are very slow and it can take a week for them to send you a new part if your bike fails under warranty (which probably happens more often than other retailers due to their shoddy bike builds). Just avoid, don't put yourself through my misery. Date of experience: July 25, 2019My order has been lost. Despite contacting Wiggle I have had one computer generated response saying there are delays. However the courier shows my parcel out for delivery 3 weeks ago. There is a complete lack of customer service from Wiggle. Date of experience: May 5, 2020Ordered 2 items at a higher price than elsewhere due to them being advertised as "in stock" with Wiggle, and I needed them quickly. After I ordered, it turned out that one of the items wasn't in stock which caused a delay to me receiving the item. Obviously this took away my original reason to chose Wiggle (and therefore pay more) in the first place. Contacted customer services, which is absolutely terrible. Honestly it's really really bad! No phone number, just a contact form which led to an email which didn't acknowledge or resolve any of my issues. 3 emails later, and all I've gotten is ‘standard/template' responses that don't help at all. Now they're being funny about refunding me too. Avoid avoid avoid! Service Value Shipping Returns Date of experience: March 25, 2021Terrible customer service. You cant talk to someone on the phone, they seldom respond to emails your only option is online chat which you can also seldom get some hold of someone and when you can they are completely unhelpful. My order got 'held' for two weeks for no reason. Bike was the wrong size, website said returns were free, but hidden in small print for any bike discounted by more that 15% it says you have to pay. God help you if you buy through a cycle to work scheme as they only offer refunds and then you have to reorder. I have literally spent hours trying to sort this out. Go to Evans. Date of experience: November 4, 2019I have come to believe that the customer service department doesn't exist at these clowns. Several messages and not once, (apart from automated mail of no use), have they ever responded. Live chat is another bad joke, it's always busy. I am stuck with a £1,000 bike. There system when I try to return it says speak to customer service, unbelievable. How are they allowed to treat customers like this. I am so annoyed and wished I had never dealt with them. Do so at your peril! Date of experience: July 2, 2020I feel I had to warn others about buying from Wiggle. I bought a carbon mountain bike which was damaged. Their response to emails is in excess of hours and that is in between each email so it took days to sort out. This was compounded by delivery problems. I do not like companies that changed their attitudes once they have your money. It leaves you cornered, defenceless and turns excitement into total frustration. Date of experience: October 29, 2019Buyers beware! I purchased a 260 pair of cycling shoes to be delivered to Canada without shipping charges. I was then charged 100 dollars by the delivery company. I accept import, duties, and taxes, but this charge is far beyond that. It's also deceptive, as wiggle indicated 'no shipping fees.' So far, I've been brushed off by wiggle and told to contact the courier. Will update if this changes. Date of experience: November 27, 2019Use this website for cycling attire- always the best price and they award customer loyalty by giving additional discount on what are already great rates. Excellent cutomer service, super fast delivery and very good on returns. Highly recommended. Date of experience: February 3, 2011First time using this site, for a couple of items for cycling, found the prices to be very good and cheaper than amazon where I used to buy this product. Delivery was very quick and tracked via royal mails website, and included a small bag of haribo sweets which was a surprise. Goods for me Sweets for kids Overall = Two happy bunnys! Date of experience: July 17, 2013I'm currently working with Wiggle to get a resolution for a bike I received that was received with an issue. As far as I can workout Yodel courier caused the problem. When I received the bike, the box was completely open at one end and the chain had come off and was stuck between the frame at the bottom bracket. Was this caused by the open box, or did the courier stop the bike from rolling in transit, by locking the chain? Either way, the Yodel courier dismissed it and said "the box goes through many pairs of hands and so boxes open" even when huge staples are used? And Wiggle argued for Yodel's limitations which I thought was poor. If yodel has damaged the bike, then they should pay to fix it. The few times I've ridden the bike I've noticed that the front chain wheels have a small wobble and the chain often struggles to shift up from the smallest to medium chain wheel. However, I like the bike and would like to find a good outcome. Apart from low-cost, why do reputable companies such as Wiggle use Yodel? Date of experience: July 12, 2018