I just purchased a H2O simm card from Target. This is one of the few places to purchase the card. I spent over an hour on the phone with H2O updating and installing the new card and found out that it was an old card. The date of the card is 2018. This makes my phone unable to send or receive pictures of any kind. Skip the BS and just get your simm card sent from H2O, it will save you a lot of headaches. Not the first time of experiences getting out dated merchandise. Products used:H2O simm card Value Quality Date of experience: December 14, 2024I can call in to check a gift card balance WITHOUT an account or password but I am forced to login to my account if I want to check the balance online. Target does not need to know my personal information as to the balance of my gift card. If I don't have an account does that mean I can only check via calling? Are there any brains in corporate American anymore? The most senseless thing. One brain cell will take you far. Products used:Check Gift Card Balance Service Value Quality Date of experience: December 14, 2024I placed a order for pick up at the inver grove heights, mn location. Upon calling and wantng to be connected to guest services on a question. After being connected to this department there was no answer, the phone would ring and ring and then it would disconnect. I tried several times during the day and no answer. Upon speaking to my daughter she stated that they never answer their phone and she has tried many times in the past year to check on things and always no answer. Whats up with the customer service at this store. Tip for consumers:no Products used:grocery Service Date of experience: December 13, 2024I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo. Date of experience: November 20, 2024Purchases online earned a 10 dollar gift card. When used the gift card in store towards purchases, I noticed the next day that they charged my bank account as a separate transaction for the $10 card. Waited on phone call to customer service 28 mins, to no avail. WHAT A SCAM! THIS IS WHY I SELDOM SHOP AT TARGET. Tip for consumers:Won't do it again. I will stick to Walmart for toiletries. Products used:Promotional gift card Service Value Shipping Date of experience: December 19, 2024The service in Beaumont TX store is very poor. I went there to pick up an order placed online. When I arrived there were 4 people ahead of me in the line. Soon there were 6 people behind me. There was only one associate working the pickup orders. She had to work the front service deck and go to the back of the store to retrieve the orders. I was there 45 minutes just to pick up an order. I asked for a manager. A dept. manager came; not the manager of this dept. Another dept. manager came. Then an assistant manager. The manager refused to come to speak with me. The store was not full considering it is one week before Christmas. There was merchandise on the floor in the women's clothing areas, the floors were actually dirty, associates avoid eye contact to discourage customers from asking for assistance. I left my phone number and asked that the manager contact me. It has been 7 hours since I left the message. I do not expect a call. She was too cowardly or apathetic to speak with a concerned customer. These are the reasons that most customers prefer shopping the largest online retailer. This may be just another store to shutter in Beaumont, not from low demand but because of extremely poor customer service and the ineffective and inefficient management. Service Value Quality Date of experience: December 18, 2024Ordered from target.com, picked up 1 of 3 packages. Told the other packages did come to the store, there is no record of pickup. Called store. They agreed that the packages came to store, and they are aware they were not picked up. Store told me to call Target.com for refund, since they cannot find packages and they know I didn't pick them up. Target.com said: "No refund for you!" Just like that! Target.com said that I wanted to receive free packages by stealing them and asking for a refund. Stolen from where? They came to the store and the store shipping clerk acknowledged receiving them, and there was no pickup. I didn't get my order and wanted my $33-$35 back. Target.com said: No, and we're tired of talking with you. Enjoy your holiday - minus your money, we're keeping your payment, no refund. Wow, setting the standard for excellent Customer service. And just like that, my money is stolen from me - no exchange of goods or services for my money, not even a gift card. Too scared to even go back. Will I be assaulted and frisked, money stolen at the door? Target is REALLY making money ($33-$35). They are such a superstore they don't even have to sell you the goods, just take your money, no matter how small the amount. Amazing customer relation strategy - I didn't receive my whole order, but Target.com gets to keep the money I paid in advance for the order? I never understood online ordering before, but I do now: you may or may not get your goods, but your money is theirs from the start. I am not a gambler. Service Value Shipping Returns Quality Date of experience: December 12, 2024I got a target credit card because they offered a $50 off coupon. You can only use it for purchases over $50 with a very long list of exclusions. I tried to use it today when I was making a large purchase. Apparently, it expired yesterday. I spent 40 minutes on the phone being passed around. Finally I reach someone who tells me tough luck. They won't extend the coupon one day. I'm done with target. I won't ever shop there again. "Tough luck" to them.