I have never purchased anything from this company, yet I have somehow ended-up on their mailing lists. Unfortunately, and this should concern anyone dealing with this company, they are sending SPAM through fake email addresses with fake subject lines, pretending to be McAfee antivirus warning you about an expired product. What kind of scam operation does this? Date of experience: June 11, 2022I bought 4 long sleeved white dress shirts. After only ~10 wearing each they started to fray at both the collar and the cuffs. When I complained, I was told that they only last 2 years, whether you wear them or not. Never again for me…. Products used:Shirts Service Value Shipping Returns Quality Date of experience: February 29, 2024Got a magazine in the mail it' says spend over 350. Which I did was supposed to receive $100 off called in three separate times to make this happen and get a different story each time just returning everything spent too much time calling these people I'm on hold now as I write this review Service Value Shipping Returns Quality Date of experience: July 27, 2022Like others in this site I bought shirts recently. The shirt length has been reduced by them by 2 to 3 inches compared to shirts from 5 years ago.it guarantees that once you sit or stand the shirt tails will pop out assuring a sloppy unprofessional look. Shirts I bought from Penney's were 20 dollars less and fit well. I will not be buying from Paul Frederick again Products used:Shirts Service Value Shipping Returns Quality Date of experience: January 14, 2023Stay far, far away. Absolutely horrific customer service. I purchased an expensive pair of pants that were either mis-sewn or mis-sized and did not fit. I tried to exchange them for a pair of pants that WOULD fit, and my return was refused because I had paid extra to have the pants cuffed. The Paul Frederick customer service rep insisted that I had been informed at the time of ordering that cuffed pants were non-returnable, and would do nothing to help make the situation right. Worst customer experience I have ever had—$146 down the drain for a pair of pants that was mis-constructed. Date of experience: May 15, 2023I bought a sweater from PF, and soon the zipper broke. Their website says "If it doesn't work, we want to fix it. Simply return it for a free exchange or prompt refund." Wrong! When I contacted PF and asked to return it they refused to send me a replacement. They just sent me a $25 gift card. I really don't want to throw good money after bad, especially since their product are wildly over-priced. Date of experience: December 25, 2022These guys used to be reliable and great, now the customer service is terrible, the girl on the phone just said to me " what's your problem " the orders are wrong, the prices are high. No follow up, no customer service, nothing. They are checked out. Wasted enough of my time…. Paul Fredrick, you win! I'll go elsewhere Date of experience: August 16, 2022I am a very discerning customer when it comes to clothing! So far, I only purchased shirts from PF. I find the fit,section and quality of their shirts to be top rate for the prices paid including discounts. I respect other's opinions but, I struggle to understand the amount of negativeity and pessimism the reviews. I admit not having to return any items yet. Products used:Dress shirts Service Value Shipping Quality Date of experience: January 8, 2024Ordered few shirts in few separate orders. 1 order was charged 2 times and has been pending for 2 weeks. Spoke to the manager who will not take off 1 of the 2 pending changes because the order was on back order and when received in the warehouse a week later -the 2nd charge was made. DUH? So let's remove the duplicate. The answer was NO. Customer service and their management are utterly brainless and worthless. Date of experience: May 31, 2022I'm rather surprised to see the negative reviews of Paul Fredrick. I have purchase probably a dozen dress shirts, casual shirts, and slacks from them and all have been very well made with no issues whatsoever. I'm constantly complimented by my students and colleagues as to how nice I look since I've been wearing their clothes, so I'm flatter AND pleased. I've never had to return anything nor have I had the need for any interactions with Paul Fredrick, so I can't speak to those comments. However, I'm 100% satisfied with the quality, feel, fit, and appearance of their clothing. Their customer accounts part of the website is down, otherwise I would have made mention of my orders. I'm a big guy, 5'10" 265lbs with an odd pear shape and am not easy to fit, so this is saying a lot about their great clothes. Paul Fredrick is exclusively mail order, as far as I know, which can be a bit risky for a guy my size, but I've lucked out on every order. Tip for consumers:READ THE FINE PRINT! Hemmed, altered, monogrammed items are simply not returnable/refundable for obvious reasons, so be completely 100% sure that you're ordering precisely want you want. Products used:Several beautiful dress shirts, to pairs of slacks, several short-sleeve casual shirts. All of them were stunningly beautiful and great quality. Value Shipping Quality Date of experience: September 16, 2022I ordered a shirt for my husband from Paul Fredrick. They sent me an email thanking me for choosing Paul Fredrick. Then no shirt ever appeared. Oh, and they did manage to charge me for the no show. I never received any indication that the product had shipped so I'm thinking they just took my money and went to lunch on my $$ Date of experience: December 17, 2022I purchased two white dress shirts from Paul Fredrick. I have worn the shirts once and they look terrible after washing and ironing. The shirts are wrinkled and looked terrible. Others noticed the same thing. I contacted Customer Care and was advised they would not do anything about the shirts. I have purchased many white shirts from J. Banks and Mens Wear House and they are better quality with better customer care. The shirts are also priced a little better. Tip for consumers:The shirts are not as good as others at Bank or Mens Wearhouse Poor customer service Products used:White dress shirts Service Value Shipping Returns Quality Date of experience: June 13, 2023I bought a pair of "Cotton Stretch Twill 5 Pocket pants" from Paul Fredrick, and what I received were pants that had no stretch whatsoever. I contacted their customer service by email (talked to Evvy) and by phone (spoke to Michelle) and they refused to setup a free return under their "Perfect Fit Guarantee" Basically, they sell average clothes that are overpriced, and refuse to honor their "Guarantee" when the garment doesn't match its described quality and characteristics. There are many other better places to shop that include free returns and true customer service. I would recommend going elsewhere based on my recent experience with Paul Fredrick. Tip for consumers:Beware of the false claims about their Perfect Fit Guarantee. If you contact customer service as they request, they will *NOT* make it right. Products used:Cotton Stretch Twill 5 Pocket Pants (PMT700N30934J) Service Value Shipping Returns Quality Date of experience: October 3, 2023Their products are incredibly overpriced when compared to their absolute poor quality. Worst shirts I have ever ordered. You can shop at Walmart for clothes and receive a much better product. Shameful! Tip for consumers:much better products from other sources at reasonable prices Products used:Shirts Value Quality Date of experience: October 24, 2021Great quality men's clothing at decent prices. Their suits and shirts are high quality and well worth the price paid. Shipping rates are a little high but there is always a free shipping or % off coupon to be found in a minute of web search, if it is not actually advertised on the site itself. Superb customer service! Just recently I placed an order and one item was out of stock (a rare occasion so no worries there). Since their shipping rates vary by order total, I realized that my rate should have gone down. I emailed them and in less than an hour got confirmation that the charge was reduced. Date of experience: September 6, 2011I read someone had written if you leave a bad review on their website they take it down. He is right they took mine down. They basically took two hundred dollars from me for some pants that didn't come close to fitting. My wife could have got in there with me. I sent them back and they said they don't take returns once they are hemmed but this was no place to be seen on their website. The gal said sorry about that and said my pants got thrown out and there will be no refund. So I told my kids to buy elsewhere after they talked me into trying this site. They do not care about customer service AT ALL. They need a class action lawsuit for deceptive advertising. Tip for consumers:Use another site Products used:Shirts aren't too bad. Pants are terrible. Service Value Shipping Returns Quality Date of experience: February 8, 2021My husband checked out this site to buy a couple new suits for work. The items did not take long to arrive. He was really happy with the quality and fit. They were decently priced. We would definitely use this site again in the future. Date of experience: March 13, 2013I have been a customer of PaulFredrick for over twenty years. Fortunately I still wear their shirts receiving many compliments. Those compliments were made on shirts purchased ten years ago. That is no longer the case with recent purchases. The quality has diminished. Date of experience: June 12, 2018My wife bought Paul Fredrick socks and a few shirts for me for Christmas and then again for my birthday in March. The socks shrunk to less than half the original size after 1 or 2 washings. You can see in the photos that they all shrink. In the photos there are one pair in the wrapper, one pair never worn and one pair that was worn and washed max 1-2 times. These are all the same socks just different patterns. My wife wears a size women's 6 and she can't get the socks on. I sent nine pairs back and they gave me a credit for $63.43. A 3-pack was $49.95 and we bought three 3-packs for a total of $149.85. I like the look and they felt great when I first wore them but after washing I couldn't wear them at all. Also be extremely careful with their shirts, the shirts we bought were 17.5 neck x 36 sleeve. Now they are 16 x 34 sleeve. This is the biggest rip-off on the internet. They told me my washer and dryer was shrinking the clothes. I have socks and shirts that have been worn a hundred times and have never shrunk. Products used:Socks and shirts Service Value Shipping Returns Quality Date of experience: May 5, 2024The quality of this manufacturer's product is sub par. I ordered shirts and a pair of pants. They are marketed as $149.00 pants on sale for $60.00. In fact these are very low grade products that are not worth $40.00. Do not waste your time or money on Paul Fredrick's stuff. Date of experience: February 14, 2020I have several PF shirts that are a few years old and I like them a lot, they held up well and are good quality. So when they had a sale recently, I ordered some new ones, as I like their styles, especially the ones with colorful contrast trims. When the order came, I was aghast. These were listed as shirts that originally cost around $95-125 and during the sale were offered around $50-60. I was expecting similar quality to the shirts I had bought in the past. What I got was nowhere near that quality. The quality of the fabric is embarrassingly bad, it is so thin that you can see your skin through it (even as a pasty white guy like me). See picture, the outline you can see through the fabric is from a white label inside the shirt. That gives you an idea of just how thin the fabric is. No wonder there are a number of other reviews on here where people complain that the elbows on their shirts rip after just a few months. If this shirt was $20 I would be ok, but not for the price I paid. I wonder if they get these made cheaply just for these sales, I cant imagine anyone would pay $120 for a cheap see thru shirt like this. Their return policy also stinks, while they say I will get a refund, I have to pay the return shipping. Its just $10, but still, I don't think I will order there again. Service Value Shipping Returns Quality Date of experience: February 23, 2024Linda is the absolute most friendly and effective rep I have seen! The product is quality and when there is an issue it is resolved quickly and with care! Much appreciated Linda! Service Value Shipping Returns Quality Date of experience: December 20, 20221. Fast Shipping / I ordered 9 Shirts and within 5 days they were at my door. 2. Pricing / For the quality I felt extremely reasonable. 3. Returns / I ordered 4 shirts trim instead of Regular fit, my fault, They took back NO Questions asked & did not charge me shipping. 4. Extremely Large selection of mens clothing. NOTE TO ALL; If your the type that likes above average quality be prepared to spend to maintain them, by that I mean they Should be DRY CLEANED. Service Value Shipping Returns Quality Date of experience: October 18, 2015I've purchased many items from Paul Fredrick, great quality always satisfied. However with your pants the problem is that the pockets are so small that they are not usable. In this day and age most people carry cell phones but, your pants do not have regular sized pockets so that even a small cell phone can be put in the pocket anything placed in the pockets falls out because they are so small. I purchased many pants from PF and have always had to have a tailor sew in regular sized pockets. Date of experience: February 22, 2019Have ordered some shirts and sweaters and they have all been just fine. I haven't had to deal with customer service so far. Everything as far as quality and shipping has been fine. Tip for consumers:They have great sales. Products used:Shirts and sweaters Service Value Shipping Quality Date of experience: December 11, 2021