I placed an order online for a gift set on sale. Received an email the next day that my order was cancelled because the item was out of stock. Checked the web site the next day and they had the item in stock at full price. Date of experience: December 2, 2024I am shopping at Nordstrom for years. Yes they do cancel items every now and then. But were good at refunds. But I had a recent bad experience. They hv some new sellers in place, who lie about refunds and claim customer damaged their product. Peachaus - SoldThrough refused to refund my money, when I had right away packed the product and sent back. So now I didn't have product or money. Next I contacted Nordstrom for days. Talked to 5 different agents. Each gave me different whtabout sob story. One even said they will override and put a request for refund, but next day on my app it said otherwise. So basically not only they shove on customers bad suppliers but then ask customers to deal with them. On top their customer service agents don't follow through. They don't send you record of chat on email, or issue case number. I am not even sure the agents do wht they promise they will do. The first one said they will file an escalation. But shouldn't you get an email that confirms that. When I heard from no one for 2 days I had to followup and explain everything Again. In contrast Amazon issues you refund rightaway, even if it was to be issued by the vendor. Amazon doesnot want to loose customers. I am deleting Nordstrom app. Never again will be disrespected by staff of this company. Very illtrained and supplier-focused company. Hope they enjoy their new vendors while losing goodwill and loyalty of customers. Service Value Shipping Returns Quality Date of experience: January 1, 2025Terrible experience! Purchased a very nice perfume for the wife and it included a free gift due to the cost of the item. I received the box completely sealed and in good condition. Upon opening the package it only included the free gift but not the perfume. I reached out to make them aware of the incident. They claim all the items were shipped and would not provide a refund or re-shipping. I was not interested on a refund but now I find myself without the item and $300+ out of pocket. DO NOT ORDER ANYTHING ON LINE. I highly recommend going to the store if you can't find the item somewhere else. Tip for consumers:Do not purchase from online. Products used:Perfume Service Value Shipping Returns Quality Date of experience: August 12, 2024I went into the women's dept. to look for a dress. I was in there for 25 minutes and not one sales person asked if I needed help. I saw 5 sales people while I was in that dept. looking around and only 1 was helping someone. The others were either walking around or chatting with each other. It was like a ghost town. I will not shop in the women's dept. again. This was in Kenwood Towne Center, in Cincinnati. Service Date of experience: June 11, 2024Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers. Date of experience: April 26, 2024As I discussed with a Nordstrom representative, she assured me that a refund would be issued. However, about 30 minutes later, I received an email stating that they could not process the refund. I did not receive the package that was marked as delivered. It was shown as delivered to the building but not to my apartment door. This is a large building, and the office has confirmed that I did not receive my package. I am confident that a large store like Nordstrom knows how to handle situations involving lost packages. Despite this, I took extra steps to locate my package because it contained my wedding ring, which has caused me significant anxiety and stress. I have sent an email explaining that I have not received my package, and in response, I received a rude reply indicating they are entirely irresponsible for resolving their negligence. I did not expect this from a company as reputable as Nordstrom. They should deliver valuable items with signature capture, which costs only $8 for the sender. I feel so bad and confused, as if I bought items from a pawn shop, not Nordstrom! It seems they just use people to get wealthier. I will not give up. I will escalate this issue to the company CEO, media, court, and any other necessary channels. I did not receive my package, and I already paid for it. This is ridiculous. Service Value Shipping Returns Quality Date of experience: June 24, 2024Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame. Products used:None. They never arrived Service Shipping Date of experience: January 4, 2024At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end! Date of experience: January 22, 2024I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag. Date of experience: March 4, 2024Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today. Shady practice. Wouldn't do right by me even when I communicated with their customer service. Taking my business elsewhere. Service Value Shipping Returns Quality Date of experience: November 27, 2023This is not the first time I have been notified that an item I ordered is not available. Whoever is in charge of this is not doing their job. The products are nice - when they have them but the overall experience of working with this company is not worth the aggravation. The same things can be found elsewhere along with the customer service you deserve with these prices. It seems they have not been able to bounce back since the shutdown. Sad Date of experience: November 27, 2023Nordstrom has been going downhill for several years now, but Christmas time was a joke. Nordstrom Alderwood had NO holiday wear, no salespeople to be seen, (except in shoes, and I waited 10 minutes and had to flag someone down!) and instead of the classy pianist they usually have at the holidays, they had a woman with stringy (dirty?) long hair with filthy running shoes "DJing". I was so disappointed. Nordstrom used to be so classy, but their new "hip" style is losing them money! I grew up on Nordy's shoes, but they don't even fit them any more! I used to love to go a couple times a week, it was my only reason to go to the mall, but when the salespeople don't even dress in nice clothes, it says plenty. I'm sad to say goodbye. Products used:Shoes, Children's clothing, jacket and sweaters. Service Value Shipping Quality Date of experience: January 6, 2024Nordstrom's shipping "LSO" repeatedly screws up. Left my package by the curb this time instead of covered porch. Fortunately got home early enough to get it off grass before rain started. Nordstrom Customer service has tanked, and complaints get no results. After 25+ yrs shopping there, I'm about done. Tip for consumers:I have been a loyal Nordstrom customer for over 30 years. However, the continual degradation of customer service for Nordstrom & Nordstrom Rack is causing them to lose customers like me (and others based on reviews). This LSO shipping service they use is irresponsible, and lazy. On a prior order their deliverer caused property damage that I reported to Nordstrom, who told me there was nothing they could do, while LSO promised to call back with a solution, but never did call. Products used:Assorted clothing Service Value Shipping Returns Quality Date of experience: July 27, 2023Miss Dione C. At store #751, was very professional. She was quite patient and worked with me to find the perfect fragrance for me. She was also pleasant with my nieces who accompanied me to the store. Date of experience: February 6, 2024I used to be a Nordstrom loyal customer but definitely Not Anymore. 4 months ago I returned 3 gowns and even though the tracking number proves they have received it they refuse to pay for my refund and saying "they can't validate the contents of the package that was delivered" which is such an absurd excuse. If you want to continue shopping from them you should know there is no guarantee they give your money back after your returns. They don't deserve a single star Date of experience: February 2, 2023I ordered items online and received an incomplete Filed complaints and treated trash, disgusting and disrespectful like I made up the issue. I had been their client for more years. Guys you will never know until it happens to you, I am a business owner with principles please pay attention to this business they are not fair. Service Value Shipping Returns Quality Date of experience: October 28, 2023I purchased a Christmas gift for my wife through their website. When I purchased it the item came off being listed on the website as if I had bought it. Received an email today saying that they made a mistake and never had the item in stock in the first place. Life goes on, the wife will understand she's getting something else a little later instead, not the end of the world I know. Just out of interests sake though I checked the website after getting the email and they have again listed the item they "never had" as available. I'd think a lot of their online stock doesn't actually exist in physical inventory based off my sole experience with them. At least I got my money back which is better than a lot of reviews here. Also as you read the positive reviews notice how strangely generic and similar they all are and ask yourself if those are real as well. Service Date of experience: December 21, 2022I received a used wallet with scratches. In a dust bag for a purse and no box. I called customer service and was told you can just return it and buy it again. Really what is going on these days. Nordstrom did not want to post my Review I wonder why. Tip for consumers:Please buy with caution. Products used:None Service Value Shipping Quality Date of experience: May 2, 2022I ordered my fiance diamond pearl David yurman earrings for valentines day. Today she opens up the box, and to our surprise there are NO earrings in the box. I will never order anything from nordstrom ever again.It was a box of tissue and an empty pouch. Date of experience: February 13, 2022Was a little skeptical reading the reviews online, but ordered anyway! I bought a pair of Nike Air Force 1 shadows and they came in right on time & I LOVE them! Even during the virus and everything that's going on they delivered! 11/10, online tracking for the shipping was perfect as well! Date of experience: June 2, 2020As I live in a small town with very few good stores, Nordstrom is one of my favorite sites for many dresses. I've bought 3 dresses there so far. A little bit expensive sometimes but nice selection and good customer service. Date of experience: May 16, 2014They're well known for their customer service--and for good reason. Though they generally tend to be a bit pricier, they also often have phenomenal sales on items, slashing prices with deep discounts. It's worth looking into. Date of experience: October 16, 2015I like Nordstrom but the App frequently fails. That's frustrating after spending time sorting through an order to have to call. I was happy to read today in a trade mag that Nordstrom's just hired some big tech geek to overall their app so they must know there is an issue. Also, the color representations on all the cosmetics are frequently off, it's even mentioned in the reviews. And probably like most women, I end up keeping this shade of slightly-wrong lipstick then mailing it back. But more and more, am turning to Neiman's because their app is much better. Am looking forward to seeing Nordstrom improve their online presence. Date of experience: September 24, 2019Do not purchase from Nordstrom International, unless you are 100% sure of size! I purchased 2 pairs of board shorts from Nordstrom and had them delivered to Australia. They are my usual size (I have other shorts form the same manufacturer), however these shorts were too large. I sent them back and was charged almost half the purchase price in return shipping fees. Knowing this I would not recommend using Nordstrom to purchase within Australia. So many competitors offer free shipping for returns, regardless of the fact they are international retailers. This is possibly in some small print somewhere that I should have read before purchasing so the charge could be legitimately stated on their website. I am just trying to provide advice to international customers that you will be charged if the product you receive is not right. Date of experience: September 29, 2014They keep sending me shoes in damaged boxes, and now they're even sending me damaged shoes. I bought a $500 pair of boots that arrived scratched and dented. They did absolutely nothing to remedy the situation besides saying that I can return it. Never buying from them again. Date of experience: October 20, 2021