Do not buy any shoes from Nine West. They have awful customer service. I purchased a 2 pair of shoes and by mistake ordered the wrong size in one of them. I called NW the next day a lad asked if I could exchange them for the right size. They told me I could not do that. That I would have to order a pair the right size and then email NW to see if they would accept the return. I placed the order with the customer service representative and later emailed NW to request a return of the shoes. They sent me an email saying that they could not receive the shoes back because they were final sale. I was taken aback by their response. For a company that has so much money and has made billions of dollars over the years, this is greed at its best and a disgrace. In addition, those shoes that I ordered the second time, were never received. I called them and they said that it was not up to them to fix the problem but UPS. I tried making a claim through UPS and the system would not let me do so. Apparently a package was left in the mail room but when I look at the picture, the image is blurry. You cannot even see if what is written on the label is actually my information. So, how do I know that what UPS left was indeed my package? I asked nine west for a refund and they told me that I would have to wait eight days or longer for the investigation to be over. And to make matters worse, the supervisor told me that he was not promising that I was gonna get a refund. This is completely wrong. I will never buy anything else from Nine West and advise you who are reading this to do the same. Products used:None because the package was stolen and they refuse to give me a refund. Service Shipping Returns Quality Date of experience: January 6, 2025Hello Nine West, I received your email on the Black Friday Sale and placed an order that could not be processed. 1. Your on line shopping system is terrible 2. My credit card company confirmed - Nine West has a problem 3. I will never purchase or recommend anyone to buy from Nine West 4. Frustrated as I send 10 requests and my credit is good...Nine West...Please don't do Black Friday if your unable to deliver...Very Very Frustrated Tip for consumers:Nine West - Should not post Sales online if they cannot honour them! Products used:Could not buy boots...because online system could not process - with a valid credit card. Service Value Shipping Returns Quality Date of experience: November 27, 2024I love their clothing styles, but not always the quality. I just spent $68 on this camel colored jacket. I wore it to work and before I had been at work a full day the jacket had pilling all over it. Then I looked at the contents label. Almost all polyester. Going to try to get my money back! So very disappointing. Probably won't buy their voting again. Products used:Jacket Value Quality Date of experience: November 13, 2023Ridiculous. Ordered dress flats for a Xmas party and got men's hiking boots instead. How is that even possible? No human to talk to. Just a computer that keeps asking why I don't like the dress flats I ordered. Date of experience: December 21, 2023Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges. So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake. Tip for consumers:Didn't refund the shipping that I spent for them to ship me the wrong item. Products used:Shoes Service Value Shipping Returns Quality Date of experience: September 6, 2023This website is a scam and very fake. Bought shoes and they never arrived.Tracking site says delivered,customer service has gone mute. I am opening a fraud charge against the site to ensure that everyone is alerted. Please do not buy from www.ninewest-southafrica.net. And www.nine-west.co.za These sites are a scam Tip for consumers:It looks one of the websites is but hijacking the other upon login in. Products used:I never received my order from Nine West Shipping Date of experience: August 20, 2023If I could give this place no stars I definitely would! Do not purchase from here, customer service sucks and not to mention how long it takes for them to "process" the order! +ship out. Definitely not worth it Service Value Shipping Returns Quality Date of experience: April 14, 2023I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West! Service Value Shipping Returns Quality Date of experience: August 7, 2023I ordered shoes on a Friday afternoon and paid $34.95 for "1 - 2 days" shipping. I called Tuesday afternoon to inquire. I was told that orders received after 12:00 pm were not processed until the next business day, so the shoes would not be delivered until Wednesday at the earliest. I was told I could not have the shipping cost refunded as long as they arrived by FRIDAY! I will NEVER BUY from Nine West again Tip for consumers:I think Nine West is exceptionally poor on maintaining good customer relationships. Products used:Shoes eventually but too late for my trip. Both items from other companies -- Burberry and Julie Vos -- arrived as specified and paid for. Not the shoes. Service Value Shipping Quality Date of experience: November 7, 2023I've had so many issues with their merchandise, returns & refund process, website, and customer service in these last 2 months that I don't even have the energy to rehash them all. Just look up any other website's reviews for them (Besides NineWest.com, because they don't publish any negative reviews) and take my word for it. I've ordered 9 pairs of shoes and returned all but 1 cute, but nevertheless uncomfortable pair. I've attached photos of my most recent (and final) purchase from them. They retail at $89.00... I am thoroughly DONE with this company and will never purchase from them again. Don't waste your time, unless you actually like making your life harder and throwing your $$ down the drain on restocking fees or cheap, defective shoes. Tip for consumers:Look at other website’s reviews, especially Better Business Bureau’s. Products used:1 pair of heels out of 9 pairs of shoes total.. Service Value Shipping Returns Quality Date of experience: August 26, 2020I bought online booties for my wife birthday on November 26th pay it I'm still waiting to receive. Merchandise my order number is ******* 8 and I paid 71 dollars and seventy-eight cents. Include 16.95 shipping, a poke with someone on Nov 29 and told me that my package was on mt way still waiting for tracking #. I'm really disappointed Nine West have a great merchandise. But I don't know if I will continue buying from them in the future. I have to call my credit card company to dispute the payment. Date of experience: December 1, 2021Great offers at this site! They seem to always have a promotion going as well as free shipping most of the time. Have ordered from here a few times and was only disappointed once due to them sending me the wrong size. I was able to speak to a very pleasant woman who explained the procedure for returning at their expense and received my reorder promptly. Nice place to shop! Date of experience: July 28, 2011I cant believe how horrible customer service is! Do not use this company. I hardly ever write reviews. However, I thought I could trust a company with such a big name. I ordered a Christmas gift & gave it. They were uncomfortable. Two weeks later i requested a return slip by the time they got back to me the 21 days had passed. They will not offer an exchange or a refund. Date of experience: January 18, 2019I love these shoes. I bought them in black and they go with everything! The top of the shoe is sturdy, but not so thick that you feel like your walking on a brick. It's incredibly cute on, but also breathable with a slight padding underneath which is good for people with sensitive feet. Date of experience: February 22, 2023I purchased a pair of pumps online for a special event. Shipping was promised in 5 days at the most. My order arrived 10 days later and after my event sonI no longer needed the shoes. I went online to return and to my surprise I am being charged $7.00 to return them. It's boat a lot of money but it is the principal, why should I have to pay to return an item that didn't arrive in time. I will never purchase another Nine West product as long as I live. Tip for consumers:I purchased a pair of pumps online for a special event. Shipping was promised in 5 days at the most. My order arrived 10 days later and after my event sonI no longer needed the shoes. I went online to return and to my surprise I am being charged $7.00 to return them. It’s boat a lot of money but it is the principal, why should I have to pay to return an item that didn’t arrive in time. I will never purchase another Nine West product as long as I live. Products used:Shoes Service Value Shipping Returns Quality Date of experience: September 27, 2022I rate them a ZERO! I purchased 2 pairs of boots on line. They were both too tight- when I requested an exchange label I was told they were final sale. I didn't want my money back! Now I am stuck with 2 pairs of boots that I cannot wear. And every knows Nine West is NOT cheap. I work hard for my money and take great value in the things that I earn. I will never order from them again. Tip for consumers:DON'T Products used:I give ALL ZEROs I didn't want a refund- just an exchnage! Date of experience: March 31, 2021I ordered a pair of heels from NINE WEST BACK in February, when the order arrived I tried on one shoe, which fit fine….and I placed the shoes back in the box and stored in my closet. Well today, September 20th, as I was deciding on a shoe to wear to a concert tomorrow, I attempted to try the shoes on with my outfit. Well the right shoe went on fine but the left feet did. It. I'm thinking I've gained a little weight but not this much weight that my feet have grown. I removed the shoes and looked at it. One shoe was a 10 and the other is an 8. So I called customer service and 2 different reps told me there was nothing they could do because it was outside of the return window…….so my response was and still is. What am I supposed to do with a pair of shoes with 2 different sizes? At this time it's late and I'm very upset that a company of this size would refuse to correct their mistake. I will never order from them again and I will not allow this to be swept under the rug. I will make sure to make this situation known online any and every where I can. It would've been in their best interest to refund me my $100 rather have a permanent thumbprint of their error that could have easily been corrected. Service Value Shipping Returns Quality Date of experience: September 20, 2023I use to be a fan. My last order was a complete bust. The quality of the nine west shoes is beyond bad. My shoe fell completely apart after 2 wears and a refund would have been the fair thing to do. Instead, my only option was a store gift card. So I can buy more sucky shoes? Save yourself... buy anything but nine west! Tip for consumers:T Products used:Shoes Service Value Shipping Returns Quality Date of experience: June 29, 2021I purchased some boots for my wife for her birthday. I purchased them a month before the big day to ensure that I would get the right size, delivery, etc. I gave the boots to my wife, but they were too tall for her liking and wanted to return them or exchange. I contacted Nine West to learn that they only over a refund or exchange within 30 days of purchase. With supply chains in their current state, who can buy from this company? Tone Deaf... Lost customer.. Tip for consumers:Find another retailer who will provide better refund security for online purchasing. 30 day return policy for Christmas is ridiculous. Products used:Boots Date of experience: December 20, 2021Shipping turnaround time takes days then they charge a ridiculous shipping charge of $10.95. If the item has to be returned on top of that which mine did because the website picture didnt come close to what the shoe actually looked like, its another $6.95 restocking fee. They obviously dont value their customers charging them enormous fees like this when most other companies have free shipping and returns. Disgusting! Tip for consumers:Dont buy from their site directly.. ridiculous fees and pitcures dont depict item in real life. Service Value Shipping Returns Quality Date of experience: February 20, 2023I ordered a pair of boots over the weekend and received an email I would get the shoes within 2 day actually said they'd be delivered that day and to my surprise they weren't. After waiting 2 more days I called and was told exactly "we did our part you can contact ups to find out what happened". This bothered me because when they send the email stating the item ship with a tracking number that when you track only says label created waiting on the package. I asked for a supervisor and was told I could only email at that point. Very bad customer service will never shop with them again Tip for consumers:Don’t order from Nine West Service Value Shipping Returns Quality Date of experience: October 27, 2022Shoes/boots take 2 1/2 - 3 weeks to arrive. This isn't from the odd order. I've ordered at least once a month - several pairs at a time - for several months. In the time it takes the merchandise to arrive the shoes/boots have gone on sale, when I've bought at full price & by the time they are here they are then unreturnable. There are NO supervisors or managers available at any time of day. They do not exist. I want quality footwear & will pay the price - but NOT shoddy service. Give me Steve Madden (2 day delivery), Jessica Simpson, Santana, Marc Jacobs any day. Their service is worth it. Products used:Shoes boots Service Value Shipping Returns Quality Date of experience: April 27, 2022Please stop putting those white sticks (any color) in the shoes to hold paper in the toe area & the back of the strap. Ii got a pair of shoes and they were slipping off my heel because of it. Not good. Thank you. Date of experience: May 17, 2020Shoe did not fit. Too tight. Had to return. Worst return policy ever. I paid $54.00 for sandals. Received $38.00 back on card. After all the fees and restocking charges. Not to mention the shipping to rceive them was a charge also. I will never purchase again. I have brought many a pair of shoes and boots. This was my first experience with returns. My last purchase. Tip for consumers:READ THE RETURN POLICY Products used:none Service Value Shipping Returns Quality Date of experience: July 14, 2022Nine West shoes are eye- catching and comfortable to wear. Unfortunately the quality of their shoes is terrible which is quite disgraceful given that they are NOT cheap. The heel-stopper and the inner lining are the first to go, and then the upper shoe starts to come unstuck from the sole. I've had shoes from other brands which have lasted 15 - 20 years... for the same price. The love affair with NW is drawing to a close: I'm tired of replacing my Nine West shoes. I love their styles but I'm done with having to carry around an extra pair of shoes to a party because I can't trust my year-old Nine Wests to stay with me on the dance floor Products used:Shoes Service Value Shipping