Once again E-bay is disloyal to it's buyers and passing the buck I contacted e-bay about an item I returned to the seller in Nevada. The seller agreed to refund me and asked for me to refund it. I did exactly that and all communication between the seller and myself was open to ebay. I sent the package back at my cost via Canada Post registered mail. The tracking proved it had been delivered. I called e-bay (Probably in the Philippines) and once again got lip service. I was told it was now between the seller and myself or I could take it up with my visa account provider. So much for e-bay standing up for its customers. They are a redundant company, pulling in all the profit and standing by it's sellers and not the buyers. BUYERS BEWARE - E-Bay is not a U.S.A. or U.K. Or Canadian company. It's operating off-shore using people and paying them peanuts. Date of experience: January 29, 2025I have spent over 10 hours trying to return a cheap car set cover. Poor quality. I have a return label but EVERYTIME I click the link it is "unavailable" and eBay fault. However, It is not possible to return. I have order and return item. THERE IS NO WAY TO REALLY contact and engage with eBay. Their "guarantee money back" is WORTHLESS. Tip for consumers:DO NOT USE eBay!!!!! Products used:Refund "policy" full refund. HOWEVER, no refund provided as return label does not print and eBay is uncontactable... Service Value Shipping Returns Quality Date of experience: January 16, 2025Purchased a 'new' fitbit from- allyouwant001. The strap broke and the product refused to hold a charge within less than a month of usage, consistent with a well- used fitbit battery rather than a new one.Closer examination suggested the fitbit was NOT new. Complained to seller who refused return or refund. Complained to ebay, through their awfully convoluted complaints procedure, who responded that they ''didn't find the listing to be in violation of our policy'' Tip for consumers:I'm very disappointed with Ebay, whose response was formulaic. I should have taken my friends' advice and used Amazon who have a much more consumer friendly business model. Service Value Shipping Quality Date of experience: December 12, 2024The company failed to remove one false negative feedback comment written in caps that was clearly damaging my sales. They confirmed it was false. Additional proof was provided by the fact that I sold this returned item on their own site. They said later that I waited too long was their reason for not removing it when I notified them quickly. There clearly is no management that would allow a customer with 20 years of positive buying and selling to be damaged by one bad buyer. This company is on a path to failure. Products used:Selling Service Value Shipping Returns Quality Date of experience: December 6, 2024I won auction order number ************** on eBay.com, but the seller turned out to be a fraud. EBay unjustly blocked my profile, preventing me from contacting the seller. After winning the auction, I waited for the tracking information, but it was never provided. Today, the order was marked as "Untracked" and closed. The seller ended the auction, deleted the item, and escaped eBay's policies. EBay failed to take any action during this process. You can draw your own conclusions. Since I am blocked, if your account isn't, please report and leave spam feedback for the seller's account **boxman_823**, as this is their profile. Service Value Shipping Returns Quality Date of experience: December 10, 2024I have been an active private seller on eBay since 2008 and have received only positive feedback so far. I always describe my items accurately and transparently. However, my latest experience shows that eBay does not protect sellers, makes completely one-sided decisions about refunds, and is now even charging accounts with false claims. Date of experience: February 2025 In my case (Case No. *******757), the item was sold entirely correctly and as described. After the purchase, the buyer asked again about the color of the item, even though it was clearly stated in the description and visible in the photos. I confirmed the color again, and the buyer was satisfied with that. Nevertheless, he later opened a case, falsely claiming that the description was incorrect. Unfair and legally indefensible decision by eBay: Without hearing me or considering my statement, eBay refunded the full purchase price to the buyer. I was not contacted, asked for a statement, or given any chance to respond, and my complaint was ignored. EBay falsely claimed that I had not replied, even though I sent a detailed complaint by email on February 4,2025, at 5:17 pm. By 5:19 pm, I already had an automatic confirmation from eBay that my message had been received and that they would get back to me. I have screenshots of my sent email as well as eBay's response, clearly proving my complaint was received. Nonetheless, it was ignored, and eBay claimed I had not gotten in touch. Later, this false claim became relevant to eBay's decision. They justified the refund by saying I supposedly did not respond – which is demonstrably untrue. As a result, eBay's decision is not only unfair but also legally indefensible, because my objection was ignored and I was falsely accused of failing to respond. The buyer now has his money back and probably still has the item at my expense. But it gets worse: After eBay unlawfully withdrew the money from me, my account was simply put at a negative balance of 150 euros. EBay not only refunded the amount but also debited my seller account with an unjustified claim. I am now supposed to pay 150 euros, even though the refund was unjustified and eBay demonstrably ignored my statement. Why sellers are not safe on eBay: No opportunity to present your case; eBay decides unilaterally in favor of buyers without hearing the seller. False claims by eBay; they ignore appeals and act as if the seller never responded. Unfair refunds and account manipulation; buyers often get their money back and keep the item. EBay charges seller accounts without basis; if you ever become involved in a refund, you can suddenly be suspended with a negative balance. EBay profits from refunds and has a vested interest in favoring buyers at the expense of sellers. Conclusion: eBay is no longer safe for private sellers I have always used eBay fairly and never received negative feedback – yet eBay treats me like an offender. Anyone who sells privately should be aware that eBay favors buyers, ignores seller complaints, and now even imposes unjustified charges. I will now take this case to consumer protection and can no longer recommend eBay as a selling platform for private sellers. Date of experience: February 4, 2025The worst platform I ever used and the support dont know nothing to help to solve any issue! The day I was registered began all the problems, they couldnt since then verify my account, I just wanted to sell my own personal things, which i couldn't do, the buyers were found fast, they paid, but cuz of incompetence of the ebay support, ( i was calling and chatting) they saying all the time different things, they asked me some documents to approve my profle, which i sent them same time, but seems like it wasnt enough, i should wait first 2 weeks, after 3 and so on,,,.the time buyers as well were waiting for their orders, I couldnt send cuz i didnt know the resolution of all that, and done good, cuz at the end they didnt solve anything, I was obligated to cancel all the orders,and go away from this site, and you know what done ebay? Beside of huge comission they are taking, they wanted to charge me 77$ :)) ) for what? That i never sold nothing, is riduculous! Service Value Shipping Returns Quality Date of experience: December 19, 2024Dishonest vendors, an unlicensed business,If it were rated, I would give it a zero as I am unable to withdraw the money since they will not release it. Ponzi or pyramid schemes. Avoid at all costs. I recommend M e r s E Y h ip*c 0 m if you truly want your money back because, as an older, wiser person, I nearly went into debt but was able to receive over $24,000 back thanks to their team Date of experience: November 21, 2024Keep modifying the app and it has become unusable. Wont let me list says wrong category you people DONT EVEN HAVE A CATEGORY FOR EARBUDS, your programmers are all STUPID! Service Value Quality Date of experience: December 29, 2024I purchased an item recently on eBay, the item did not fit what the seller stated it would, so I called talked with 3 different agents, on 3 occasions where they assured me it would be corrected, long story short time to return ran out even though I was doing what the agents instructed me to do. Did not get the refund lost $147.98. I turned it over to my credit card/ PayPal company hopefully they can get something done. NO MORE EBAY FOR ME! Service Value Shipping Returns Quality Date of experience: November 10, 2024Item sent Fedex to a rural address, went to Surepost at USPS which does not deliver. Returned to sender, didn't get a refund, didn't get the item. Ebay closed the case. MONEYBACK guarantee is not valid. Order number: 13-*******-******* Date of experience: November 15, 2024Ebay refuses to protect sellers from fraudulent feedback and return claims. Buyers can lie with impunity, and sellers are simply expected to "resolve" the issue. Not exactly the brightest idea, considering they are completely dependent on sellers for the existence of their business. Date of experience: October 18, 2024A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again. Tip for consumers:Ebay is supposed to guarantee this product and service but they did not. They closed the case without contacting me. The item never arrived at our local post office, it was never signed for. They claimed it was sent to our address by USPS which does not deliver to our addresses in this area. Every delivery from USPS is delivered to our local office where we pick it up. I checked for this package right up until the day when I was supposed to be able to have ebay step in and guarantee a refund . Products used:Hair care Service Value Shipping Returns Quality Date of experience: October 12, 2024Never received or got refund for my phone. After 2 promises of a refund with reference numbers only to be told I will not get a refund and the seller won't receive his parcel back. They screw buyer and seller. They are robotic and so uneducated working from some pit in a 3rd world country. Shop amazon.! Ebay will not be around much longer. Beware! Products used:Didn't get them Service Value Shipping Returns Quality Date of experience: September 29, 2024We all have the same complaint with this seller. We all ordered from him. The item was listed as "Delivered" but none of us actually received the item. Yet, if you contact eBay, they will rule in the favor of this fraudulent seller. How do I know? Because they did it to me. I ordered Sharpie Pens for work. They were listed as delivered but they never arrived. The seller was unresponsive. And Ebay glanced at the case and without reviewing this sellers history with cheating customers, automatically ruled in his favor. So I lost the item and the money. Money back guarantee is a joke. Just like feedback is. Sellers can petition eBay to change or even delete negative feedback so they can continue looking good when the sellers are crooks. You can't trust eBay. Tip for consumers:I lost my money on an item that never arrived, thanks to Ebay. Ebay is a scam and that seller is a crook. Products used:My item never arrived. Service Value Shipping Returns Quality Date of experience: September 25, 2024I bought an item that was obviously a scam and fraud. When trying to report it eBay would not accept my item ID number even though it is the number they sent to me on my email item description! I was stuck with money lost and eBay ignoring any attempt to report it. Tip for consumers:red tape trying to report to eBay. What a terrible experience! Never use eBay again Products used:none Service Value Quality Date of experience: September 30, 2024I purchased 2 coins from RAN*******, 3 months ago and have not received them yet. Of course, Ebay doesn't allow you to contact them directly, that way they don't have to answer you. To top the situation off, they allow the seller, RAN*******, to continue to list items. Why doesn't Ebay put a hold on all the items RAN******* still has listed? Ebay doesn't answer questions, so I'll never know. I ordered the coins on 9/30/2024 and it is now 12/9/2024. BUYERS BEWARE! Date of experience: September 30, 2024J'ai vendu plusieurs articles sur eBay, et tout s'est bien passé jusqu'à ce que je tente de retirer mes fonds. Après la conclusion des ventes et l'envoi des articles, mes fonds ont été bloqués sur la plateforme. EBay m'a demandé de passer une vérification d'identité en fournissant des documents, ce qui n'était pas clairement indiqué lors de l'inscription ou de la mise en vente des produits. Lorsque j'ai essayé de comprendre pourquoi mes fonds étaient bloqués, on m'a expliqué que sans vérification de mes documents, ils ne pouvaient pas transférer l'argent, même si mes articles avaient été vendus et livrés aux acheteurs. J'ai expliqué que je ne souhaitais pas fournir mes informations personnelles, car cela n'était pas nécessaire pour une vente ponctuelle, mais eBay a continué à insister sur cette exigence. Ce qui est encore plus choquant, c'est que lorsque j'ai demandé le remboursement de mes fonds, eBay a commencé à m'accuser de blanchiment d'argent! Et cela alors que la somme de la vente d'un SSD d'occasion n'était que de 70 euros! Un tel comportement de la part d'une entreprise est totalement inacceptable. De plus, lors de mes échanges avec leur service client, je n'ai pas reçu d'explications satisfaisantes, et ma plainte a été clôturée sans que le problème ne soit résolu. En fin de compte, je n'ai pas pu récupérer mon argent, et mes demandes de restitution des articles sont également restées sans réponse. Je ne recommande pas eBay pour des ventes occasionnelles, car leurs exigences ne sont pas claires et ils ne tiennent pas compte des besoins des utilisateurs non professionnels. La plateforme semble injuste et manque de transparence dans ses actions. Service Value Shipping Returns Quality Date of experience: January 14, 2025I've been selling on eBay since 2017 and received my first negative feedback. I sold this person a new with tags tee shirt at a very good price. She didn't like the material, even though I described the material accurately according to the fabric tag. Looks like she didn't bother reading the description. How in the world am I at fault? I contacted eBay to have the negative feedback removed and they refused. EBay what kind of awful company are you to have negative feedback printed about me when I did nothing wrong? My perfect record is now ruined and I am extremely pissed. Date of experience: September 19, 2024Good for buyers. Terrible for sellers. Fees, fees, and more fees. I will be closing my account shortly. Totally not worth it. Date of experience: October 24, 2017 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) YuanAy S. Netherlands 6 reviews 43 helpful votes Follow Yuanay S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Read negative feedback carefully and beforehand” August 29th, 2024 Verified purchase • Updated review My advise is to read the negative feedback carefully if you want to purchase on eBay. I forgot to do so and got scammed by an unreliable seller who gave me misleading information. There are many on eBay. Even though I filed a complaint, opened a claim and was able to prove the scam, I got no refund. EBay tends to take no responsibility, but rather protects her (unreliable) sellers. Tip for consumers:Always read the negative feedback score. Products used:Software item. Service Value Shipping Returns Quality Date of experience: August 29, 2024I purchased an "Airthereal mini B50 Ozone Generator" from trendings_24 on Ebay.com. I paid $ 40 ex shipping costs. After 4 months of normal use, the item was defect, didn't work anymore. The seller, who is located in India: "Sorry can do nothing after 4 months. Take it to some repair man." Besides this, it was a rip off, because this same item is sold for only $ 23 at airthereal.com. Trendings_24 gives no warranty and no customer service. I will never buy from trendings_24 again. Tip for consumers:My experience is that sellers located in Asia generally do not provide warranty nor customer service. So this is something to take into account. Products used:Ozone generator. Service Value Shipping Quality Date of experience: June 20, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Feedback g. Maryland 1 review 4 helpful votes Follow Feedback G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Use at Your Own Risk!” August 28th, 2024 This company has been around for a while, but their services appear to be declining. Be wary of their glowing reviews and misleading tactics—they will go to great lengths to entice you into using their services, but offer no support or protection when issues arise. If you choose to do business with them, you'll be on your own. Service Value Shipping