Selling on eBay as Martin's Auto Parts. I received a defective brake rotor that never should have been sent out. Company refused to refund what I paid. Products used:brake rotor for car Service Value Shipping Returns Quality Date of experience: December 16, 2024I am a female who does her own mechanical work on her vehicle. I came across Jc Whitney. They had everything I needed and for at least 20 to 60 bucks cheaper then local auto part stores. All products were correct shipped on time. Very very happy. Date of experience: May 25, 2020Don't order form this place, just go to Amazon. Send orders missing parts, can't call anybody, can't use live chat, never send shipping labels for returns. If you get wrong or missing parts you will just have to throw them away, forget about getting your money back and buy them some where else. Date of experience: May 19, 2020Ordered front and rear floor mats, plain black rubber. 4 hour search to find a phone number to call. 18 tries to dial and connect with anyone. Told order received, and status "Processing" for the past 4 days. Real story. Floor mats made to order and I may see them in 3 weeks. I could walk across the street to my local auto parts store and get them but have had good experience with JC Whitney in the past... never again! Date of experience: June 3, 2020I ordered a replacement part for a mustang and it fit perfectly all the bolt holes lined up perfectly and no adjustments or drilling was needed! I expected issues because of the reviews but figured it was so much cheaper I would figure it out but there was nothing wrong anywhere! Matches perfectly to the other side of the car! Date of experience: September 9, 2019I contacted telephone sales and the person who handled my order was very disirganized. I had to go to their website and look up the part number for him. When I would try to give him information he would talk over me and then make me repeat it. They also will not take credit card info over the phone but instead give you a reference number and have you go back to their website, enter the order number, address and credit card info. This was a very odd encounter, and I will probably not be buying anything from them again in the future. Date of experience: April 11, 2020Returned a dodge latch for a tailgate on ram. They received it on July 7 2023. Here it is August 08 2023. They stated they got it and take 7 days to refund. Then call every week then last few tines every couple days. They say give us 1 to 2 more days for a 59.92 refund keep saying same thing. What a crap company Date of experience: August 7, 2023The part is a no show and you will not answer your phone no matter how long I wait. No stop to the advertising though. Hate to see it cost you thousands in lawsuits over a 17.55 order. But it will serve you right. Date of experience: June 18, 2020I ordered two sets of exterior replacement handles for my truck, 1 piece showed up on its own from Vegas and 2 more from the JCW warehouse. Everytime I call I get a recording that says it's after hours. According to their posted hours of operation I am calling 2hours prior to closing. I have sent 3 emails and not a single response. I would not recommend purchasing anything from this relic operation. Date of experience: June 3, 2020I was buy a part catalytic converter they gave me wrong one and they refuse to get it back they want me to pay the shipping i don't have to pay that because that they're problem give me a bad one, Bad place to buy parts bad bad bad bad Date of experience: January 27, 2018Bought some parts on eBay, confirmed them with the seller (JC Whitney) Parts catalog that they would be correct and right fitment. Received them and they are wrong, double checked parts manufacture website and sure enough JC Whitney's catalog is wrong! Not only would they not return the brand new parts that have never been installed, much less barely out of the box, they wont admit they have a cataloging issue! Lost any of my business in the future and I repair a lot of vehicles and order a lot of parts online! Tip for consumers:A return policy to be stated at time of purchase. Products used:Adjustable Control Arms Service Value Shipping Returns Quality Date of experience: January 3, 2024I had a package delivered from you/FEDEX that should have had 6 parts in it. The box was tore all to hell. There were only 2 parts in the box, (1) the upper control arm, it was tore out of its plastic bag and (2) a single sway bar linkage that was not in its box. I took pictures of the box sitting on my porch before I touched it. I was not home when the package was delivered. I did not sign for it, nor would have I, if I were home. Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails. I am left trying to guess as to what to do. FEDEX was absolutely useless in trying to help. You have my money! Where the hell are the rest of my parts? Do I send these 2 parts back to you? Are you going to send me the missing parts? How long is this going to take? KIT1-*******-01-A x 2 Control Arm Tracking Number: *******2472xxxx Shipping Carrier: fedex Date of experience: June 11, 2020Ordered a sway bar kit from the web site and I received a crushed box with a rip in the box with tape over it with nothing inside, there is no number to call no type of contact with the company I needed my parts ASAP but for me ordering from Jcwhitney was a mistake, I have never experienced this Before. Date of experience: May 21, 2020Customer service s'''u''k... s. they lie about wait time on phone... core return is very deceptive. Use ebay or some other company... they have declined in quality of business i will never use them again... please believe there are better options out there Date of experience: June 7, 2016Run! Do not waste your time or money with these folks. After sending me the wrong item and weeks of sending them photos of why the item was wrong, they still will not pay to have it shipped back. The latest excuse is the picture on line may not be what the product looks like. Horrible customer service. There are way too many companies for auto parts to mess with these idiots. Date of experience: July 10, 2014Ordered from this joke of a company. Got partial order with no tracking info, Have talked to customer service some you can't even understand and order tracking on missing order still has not been received. After 22 days what a joke now there saying should be shipped in the next 10 days. Will never order from this company again, May be sending back for refund soon. Date of experience: March 6, 2016Two orders two screw ups. On the first order I would have had to eat the loss of two items that never were received if Pay Pal hasn't absorbed the foul up. Both orders took weeks not days to get to me. Steer clear of this company. Whoever is in charge must either be nuts or stupid or deliberately running the company into the ground Service Value Shipping Returns Quality Date of experience: January 4, 2017I ordered a soft top for an 02 corvette and they sent me the wrong one. Trying to get a hold of them takes an act of Congress very poor customer service! I just want the item I ordered. Now I'm stuck with something I can't use! This company is useless NEVER ORDER FROM THIS COMPANY! Date of experience: June 12, 2020Awful company. I buy many auto parts and I will never use them again. I ordered a fender for a 1994 vehicle that was advertised on their website to fit my vehicle. They sent me a fender for a much earlier vehicle. Then they refused to pay shipping to take it back, and of course they didn't have the actual fender I needed. They did proceed to fill my email with their spam though. Thank you JC Whitney for nothing but a bill. Date of experience: April 17, 2014Terrible customer service Ordered front and rear floor mats for car. Received only the rear mats. When I called checking on balance of order, I was told it would take 1-2 days before they could give me a shipping date of the Front Floor mats. They do not monitor their orders and email customers when order is shipping in complete. Will not buy from them again. Date of experience: July 8, 2014I ordered rims for my sons truck and they sent me the wrong rims but because it was after the 30 days they would not exchange it or give us our money back. Now we have over $400 in a set of rims that we can not use nor could they tell us what the rims fit. Now this will not be a part of his Christmas, sad. Very sad. Date of experience: December 22, 2014I ordered a specific part last week and even discussed with a Company Rep by phone while I was online ordering to make sure I had the correct part I needed. It took couple of days to ship even tho the Rep assured me she was going to expedite and get it sent out within 24 hours. That didn't happen and when the delivery was made it was one part instead of my order which included 2 pieces. I've tried calling today and either get placed on hold for way too long or when I contact the extension from the Rep given at order, she answers and says Hello. When I start telling her who I am and that I got the wrong part, all of a sudden she says Hello, Hello Hello and then hangs up. I tried to report return needed online and information says I should have had a return packing slip in the order when received but there was nothing. Since my issue yesterday I have heard from others that they quit ordering from this company for the same - send wrong part issues. I hope someone will return or respond to my messages soon but in the mean time I guess I will try to stop payment on my credit card if they don't call me back. Date of experience: May 21, 2020JCWhitney has the worst customer service I have ever run into. I was missing a 4 dollar spark plug from my order. Instead of just replacing it. I went through three emails and two phone calls. They actually just about accused me of not checking the box good enough. The box was 6 inches by 6 inches. I would have to be blind not to see the sixth spark plug. They seem to have a bunch of outsourced people in customer service that go through check lists instead of listening to the customer. Have never seen such terrible customer service over a 4 dollar item... Date of experience: June 1, 2015This website has a good amount of products for different people. I use them to purchase motorcycle parts, and items for camping. But they offer products from automobile, RV, motorcycle, and a bunch more. If you are in the market for items like tires, car covers, parts for cars, items to spice up your ride, then they have it. I have always had great customer service and never had any problems with the products. They are always quality. Date of experience: June 6, 2010JCWhitney.com sent the wrong item, though is was packaged in the right package! Customer service was outstanding, advising me that a refund would be issued and to NOT send back the wrong item! I received a prompt refund, but sent the wrong item back anyway. Date of experience: November 27, 2012