DO NOT USE EXPEDIA (Even if you have before) One star because zero wasn't an option. Booked flights from Brisbane to Calgary. Received confirmation email. An hour later got an email to say the booking was cancelled blaming an airline. I was told "rest assured, you have not been charged for this". I can assure you I was charged, Expedia took the funds within seconds, but now tell me I have to wait indefinitely a refund. This company does not operate in a professional manner, hiding behind chat bots and faceless keyboard operators in Asian call centres with untraceable identities. On-line travel centres are no longer trustworthy, save yourself the stress and go to a reputable travel agent for a face to face transaction. Products used:None Service Value Date of experience: January 9, 2025Booked a stay for $280, put in my credit card details, and the resultant receipt had changed the dates. Tried to correct using their Virtual Agent and after 4 tries got and additional charge of $900 added due to cancellation fees and other charges. Googled a contact number, went on a phone runaround ending up with Expedia referring me to Microsoft Store! After being given 5 numbers, including some USA numbers. Hopefully registering a dispute transaction with my bank and locking my card will remedy the FRAUD, and maybe the AFP will finally take the complaint further. Tip for consumers:That errors on the part of Expedia's software will not be corrected by the company, they preferring to charge an additional 450% cost - ie a ruse to deter corrections to their booking and to keep unearned money That is Fraud in Australia Products used:None Service Value Date of experience: December 14, 2024I booked the wrong date and went to fix it and they wouldn't let me. Literally 1 minute after I booked the hotel I couldn't fix it. I couldn't get ahold of anyone at expedia. Even when I had the hotel call expedia they said they couldn't fix it. Waste of time and money. Service Value Returns Date of experience: December 24, 2024My sisters and I agreed on a total price for a Cancun package. The agreed upon price was all inclusive for everything including taxes and fees. The Expedia representative was adamant about getting credit card information upfront and contacting us 24 hours later for confirmations. Here's the crooked part. Once they get your payment information they add addtional charges behind your back and NO REFUND after the total price was presented and agreed. They assured us on the phone that everything was ok AND that the conversation was being recorded for proof. They recording means nothing when it is in the possesion of Expedia themselves It was suspicious when they would not confirm anything on the phone to us on our initial call. Stay away from expedia and go somewhere else Date of experience: November 29, 2024Like someone wrote before, my booking date was changed without my permission. I asked for a refund but they denied it first because the tour was non-refundable. I wasted much time on it. Strongly recommend not to book through them. Date of experience: November 9, 2024South Carolina, September 2024. Customer makes a reservation for a hotel trip. A few days later, hurricane Helen is confirmed to cross the area where reservation was made. The client prefers not to die and cancels the stay. Expedia: no, you will havez to pay anyway. Customer: but look, it is a hurricane area and officially emergency state. Expedia: don't care. You pay anyway. Loss: $427. Excuse: customer did not pay extra reservation "insurance". When you trust this expedia, you should better buy an insurance against scammers. Dishonesty at its fullest. Tip for consumers:dishonest at the utmost level. Products used:hotel stay Value Returns Date of experience: November 13, 2024Avoid this site they charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me. THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow. Tip for consumers:They never made reservation refuse to refund the money they extorted Products used:Hotel Reservation never made Service Value Shipping Returns Quality Date of experience: November 25, 2024As a frequent traveler, I recommend Booking.com versus Expedia.com. I've used both extensively and though they do have lots of hotels to choose from and their website is easy to use, Expedia does not support their customers, even when the Hotel is at fault. For the third time, I haven't gotten my refund. This particular time, after being disconnected several times, I was left on hold for about an hour before I talked with a human. Even though I received confirmation from Expedia.com for a two week reservation in my email, the hotel had no record of my reservation. When I arrived in the evening, no one was in the lobby, which was locked. There was a phone number with no area code taped to the front door, so I had to walk across the street to an eatery to find out what the area code was. After calling, finally, a flunky arrived but for about two hours, no manager could be found. I called Expedia and was assured my reservation was cancelled and I would get a full refund with no penalty. I never received a confirmation email for the refund so after several attempts to get through to a human being, I finally got through and was told that my reservation had NOT been cancelled and was still in force. I was told I would have to pay approximately $175 before I received a full refund of $717.10. When I expressed my dissatisfaction, I was summarily "disconnected." I don't know about you, but this doesn't sound ethical to me, and I feel like I've been scammed. Products used:Booking.com Date of experience: December 6, 2024Beware! Expedia's favorite trick is changing the travel dates after inputting your credit card information. When booking a hotel for this weekend after double and triple checking the dates we booked a room for this weekend only find they changed the dates after paying. Will never use them again as they are cheaters with no way to speak to anyone as they have no customer service phone number. If they did they would never get off the phone. Date of experience: October 23, 2024I got The Keys motel Kissimmee Florida on Expedia because hurricane Milton was imminent. After one night I complained about the unsafe and unkept room The mgr said he would give me a refund and I could leave It was storming and I had nowhere to go. Expedia tried to get a refund but was denied. My issues---no door lock- roaches( one in my shoe) dirty tub- drain full of muck- dirty curtain- burns in spread-holes in curtains fixtures falling off in bathroom- wire box exposed-hit my ankle on exposed bedframe-badly stained chair-garbage strewn all over ground by back stairs and loiterors. It is a place used by transients not for family vacationers who expect a basically clean room. When I got my confirmation before my stay it said Red Carpet Inn not The Keys. Seems shady.-Don't know how to download receipt from files. Tip for consumers:Trouble downloading receipt image Service Value Quality Date of experience: October 22, 2024Took a trip to vegas and 1 person was not able to attend... Got to vegas and Expedia canceled returning flight without refund due to no show. So now the people that went had to scramble to find a flight home. Worst experience with a booking company. Tip for consumers:This should be illegal Service Value Shipping Returns Quality Date of experience: October 16, 2024I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. Told me that I don't have travel Protection Plan and send me an email with cancelation ( how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. Told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation. The next day I got an email that my flight was canceled, I got on the phone again with Expedia customer care and told me the cancelation came from me and not from Expedia or the airline! Not only was he rude but interrupt me every time I tried to an explanation from him. My only option I was told is to rebook the flight at a $500 increase in premium. While i was with him on the phone I looked online and found the same flight for the same price I initially booked it. I hanged up the phone and astonished how Expedia could SCAM its customers like that. Expedia is a TOTAL SCAM. Service Value Date of experience: December 27, 2024Avoid Expedia at all costs - Ruined my trip and left me stranded! I'm writing this review as a warning to others after my disastrous experience with Expedia. I've used them for all my travel bookings in the past, but my latest experience was a nightmare. Expedia's mistake left me stranded at Heathrow Airport, missing my flight and causing me immense stress. The issue began when Expedia ticketed me incorrectly, providing a false record locator. As a result, I couldn't obtain a boarding pass from Delta, and their customer support was unable to resolve the issue. To make matters worse, Expedia's customer service was unhelpful and unresponsive, refusing to reimburse me for my missed flight or assist in finding a new flight back home. The level of incompetence and lack of customer care is appalling. I've lost all trust in Expedia and will never use them again. If you value your time and money, stay far away from Expedia. Rating: 1/5 stars (and that's being generous) Service Value Quality Date of experience: September 16, 2024They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices. Products used:Hotel booking, airline booking Date of experience: September 20, 2024I booked a hotel reservation in Brazil using the Expedia website. I toggled the button for a refundable reservation. I later found out my hotel reservation using Expedia defaulted to "Non-refundable". My trip was cancelled well in advance of my scheduled stay because of a family matter. The hotel reservation is close to 1,000 dollars and Expedia sent a soft cursory request to the hotel in Brazil for a refund. The hotel declined my request, and I am out of a lot of money – just like that. Expedia does nothing to protect its consumers from this type of unethical practice and does not maintain its website to prevent these types of oversights. Date of experience: September 5, 2024Price, Price, Price. Actually I have had no issues with Expedia until my last trip. What I found out. I stayed in Meadow Lake resort hotel in Columbia Falls city MT, from 07/12-07/15. Expedia charged me almost $1050 fot three nights. But the hotel receipt I got, showed the price $810. The Expedia representative told me that different in the price was their commission. $240 for three nights!. I decided not to use any third parties in the future. Just opened membership in most reliable hotels. Date of experience: July 21, 2024Cancelled our international outgoing flight. Kept our returning flight. Did not contact us. We only found out when we tried to check in. Told us the airline had control of our tickets and would give us a refund. As we knew was false information. The airline confirmed that Expedia would need to make any corrections/refunds etc. I spoke to three different Expedia reps. The second was Ruth and after 15 minutes, she said that she was calling the airline to find out what was going on. After 5 minutes, Jose appeared and said he needed my confirmation number. So, we went through the whole 15 minutes again. Of course, I asked where's Ruth? Jose was of no help. I had the airline on the phone on another line repeating everything that Jose was stating which they said was incorrect. They said they could see in the system that we had a time change to our flight and Expedia was supposed to confirm this with us in 30 days or the flight would cancel. Jose would never admit to being able to see any of this in the system. After an hour of frustration on my part and American Airlines, my ticket was elevated and the AA supervisor authorized my tickets to be booked directly through American Airlines and waived all fees because their experience with trying to resolve this with Expedia was also ridiculous and poor customer service. There was a lack of any empathy for having several thousand dollars spent on hotels, transfers, pet sitters, etc. It didn't seem to bother them in the least. Expedia's only response was we are on the phone with American Airlines and they want to know if you want to cancel and refund (no offer of comparable flight options). Remember, I'm on the phone with American Airlines. They told me to hang up with Expedia and within minutes sent me confirmations of new flights. We had to leave a day later but they didn't charge us any additional fees which they were well within their rights to do! I am a traveler and have completed 50+ trips in 10 years. At least half were international. I WILL NEVER USE EXPEDIA AGAIN! And apparently, this has become the norm for them. Shame on you Expedia! Tip for consumers:Gave false information. Stated Expedia did not do refunds although they have a refund policy? No resolution from Expedia regarding a cancelled international flight within 24 hours. Products used:Flights Service Value Shipping Returns Quality Date of experience: August 30, 2024I reserved a hotel through Expedia. However, I needed to make an alteration to my reservation, and I arrived 2 days later. They were advised 1 day before my first arrival date that I could not come. The hotel charged their no-show fee and also charged the 2 nights that I did not stay. It was overcharged following the hotel policy's rules and Expedia did not help at all. I won't trust Expedia for a reservation in the future. Date of experience: July 4, 2024Awful post-service It is difficult to find their phone numbers, and their website does not have an email address. After calling once, I was told to contact a different number, but it didn't work. Service Value Shipping Returns Quality Date of experience: June 20, 2024On July 28,2021. I booked a room for 3 people Through Expedia for Aug. 6-8. At Ramada by Wyndham in Asheville NC. After checking in I went to the room. My wife entered the bathroom and then told me that she saw hair on the shower wall. I checked and there was long black hair on the shower wall. I took a picture with my phone. I then saw a coffee pot on the bathroom counter top in the bathroom across from the toilet. That's just plain unsanitary. The bathroom obviously had not been cleaned. I checked out and ask for a full refund and was told by the manager that I would have to call Expedia for the refund. I'm still trying to get a live person at Expedia to answer my phone call. I will never go back to Ramada by Wyndham in Asheville NC or book another room through Expedia. Tip for consumers:Don't ever use Expedia to book a room or make reservations. Products used:Bookings Date of experience: August 28, 2021I encountered an infuriating debacle during my transit in Paris, where I was abruptly halted and informed that my ticket routing through Belgium was null due to visa requirements. Despite my desperate plea for assistance, Expedia proved utterly incompetent in procuring a new ticket, leaving me stranded and helpless. Subsequently, I was left with no choice but to pay out of pocket for a replacement ticket, further exacerbating my financial burden. Even more appalling was Expedia's callous disregard for customer satisfaction, as they callously refused to provide any form of reimbursement or compensation for the unused portion of my original ticket. This egregious display of negligence and indifference has left me seething with frustration and resentment towards their abysmal service. Date of experience: May 15, 2024They are in the process of letting a member of theirs steal from me. They have been alerted to a fraudulent transaction which is pending in my account and they refuse to discuss it with me. Put me through to a voice mail. I do not have a HW account, I have never used HW, but they a billing my credit card because someone else used it fraudulently. They are aware of this and are unwilling to stop the transaction because I cannot verify the info in the account., Well of course I cant, I didnt create it. Account has my name and CC number but some other persons email, phone, zip etc. Because I can not verify that info they wont discuss, But I can read the Card number and my name and that is correct. Clearly fraud but they want nothing to do with it. Stear clear of this company. They do not care once the money is flowing. They have no easy avenue to correct issue with your account. Date of experience: October 30, 2013Can find some cracking flight deals on Expedia. Especially if you are prepared to fly from a european hub. Recently booked long haul business class (bad back means no economy this time) with malaysia airlines through expedia, saved approx £700 by flying from Amsterdam rather than manchester (uk taxes very high for long haul). Even with cost of seperate flight to Ams taken into account. However still awaiting reply from customer services to an enquiry form I submitted approx 4 weeks ago!.. Tip for consumers:Use the preview availability (if presented) in flight details before you book, gives an idea on which flights are full and which are not :) Service Value Quality Date of experience: May 4, 2015Unable to change seats... expedia phone help useless and co$t me so many cell minutes from US... wrong terminal at LAX, fortunately Russian limo driver knew better than expedia... would have missed flight. Date of experience: April 6, 2017I've been using Expedia for well over 10 years now. I've used other sites in similar niches but not with the same frequency. Expedia seems to have more consistent deals and their site is actually user friendly. Date of experience: March 14, 2016