They sent contacts that I found to be defective. All are for the same eye. They won't replace them because of being outside 30 days but there is no reasonable way for me to know they are defective in advance because I cant open them until I am actually wearing them. Service Value Shipping Returns Quality Date of experience: December 14, 2024I got a nice cash back from Capital One on my order with free shipping. A few weeks later I wanted to look at my account and couldn't get into the site. They have a telephone verification where the site is supposed to send a 6 digit code to proceed. The site never did send a code. I tried all the.options available checked all my info but could not get the site to acknowledge. I then called customer service and couldn't reach anyone. I gave 2 stars because I got good cash back with free shipping from Capital One. They were quick and managed to get my order right. Since the site was being all temperamental with me I checked some of my other credit cards merchant offers and see there are a few other outfits giving good cash back. Since the site won't let me in I will do business elsewhere. Date of experience: November 19, 2024After talking to different reps and explaining how desperate I was to receive the lenses Asap, - as they have been my primary corrective device for 40 years- no one informed me the fedex 2 day option and I've been waiting for 2 + weeks using "expedited" service. My vision with glasses is blurry due to astigmatism and my driving unsafe. Some one should have offered that option after I called repeatedly to find out why they had not arrived in 3 to 4 days. Outrageous. Never again. Poorly run company with inferior customer service. Date of experience: July 30, 2020This is the second time it has taken them more than a week to ship my contact lens order. No product could be easier to pack and ship and yet it takes them a full week to get these out. It's infuriating. Other online lens retailers are much faster, so I won't be using Discount Contact Lenses again. Tip for consumers:Plan for at least a week for your order to even ship. Products used:Contact lenses Service Value Shipping Quality Date of experience: July 5, 2022Shortly after ordering my contacts, I got an email that what I ordered was out of stock and would be delayed by 5 to 7 business days. However, when I called to check, it was going to take much longer. They were unwilling to change my order to boxes with a different quantity for the same price. I ASKED if it was too late to cancel, and the response I received was, "Your order has been canceled. The email has been sent." Customer service people were rude and not helpful. I would never trust this company to get your contacts to you in a timely fashion and they just don't care. Products used:None Service Shipping Date of experience: April 3, 2023Discount Contact lenses sent me a new order after USPS lost the delivery. Spent a week dealing with the post office, so I emailed the company. No hassle, nothing more than two emails. They sent out the new order the evening of. Just be nice to the service staff, and they'll be nice to you. And some issues might be with the post office, and not with them. I had a good experience. Date of experience: September 10, 2020When you order your lenses, it says you will get them in 2-3 days. Immediately after you pay, you get another email saying oh gosh, we don't have your lenses maybe you'll get them in 10 days. Even after 10 days, they still hadn't sent them. Never got them, ended up cancelling the order AVOID Tip for consumers:don't use it - bait and switch Service Value Shipping Date of experience: January 9, 2023I uploaded multiple perscriptions on 1 image, as they don't allow you to add multiple images, and they only read one of them and denied the rest. My order was stuck in limbo for a week as they couldn't figure out that I have multiple perscriptions on one image. I could not even cancel the order, and customer support never responded to my multiple emails with each image separated and extremely detailed explanation. NEVER AGAIN Service Value Shipping Returns Quality Date of experience: April 25, 2023They won't even acknowledge or reply to emails regarding issues with the order. They advertise returns as part of their policy but won't even reply. Stay away from this company. Service Value Returns Date of experience: October 13, 2022Brittany, fixed a problem and it was greatly appreciated. I did experience a very poor conversation with Kira, however, as I stated Brittany Communicated and fixed a grave concern. Thank you Tip for consumers:I had a very poor experience with Kira, however, Brittany fixed the problem with class and style. Great communication. Products used:Contacts Service Value Quality Date of experience: April 3, 2024I ordered my lenses over 2 months ago. Customer service was Quick to reply but was not forth coming with information regarding my Order. I waited patiently for 1 month and then contacted customer Service as the status of my order had not updated in that time. I was Informed in the return correspondence that my order would have to be Reordered and they would expedite shipping. No explanation as to why it Would have to be reordered. At this point I was irritated because I had Placed this order 2 months in advance of when I needed them. So another Few weeks passes. I've received nothing and again the status on my order Has not changed from lenses ordered. So I contact customer service Again, this time letting them know I was getting more than a little Frustrated. I received a phone call from AC lens (which I'm guessing is Their parent company) and a voicemail stating that there was a problem With my order and to please call them. I returned the phone call. The Person I spoke with sounded very bored to be doing this and then stated That they can't make my contacts because (insert her mumble explanation Here that I couldn't understand). I asked why I was not informed of this When I placed my order back at the beginning of October. This person Didn't answer my question and just said do you want us to contact your Doctor? I replied "Why? I don't understand. I provided the prescription From my doctor's office." Again no reply from the customer service rep. So I just told her to cancel my order. This was a horrible experience And now I'm out of luck with having my contacts by the time I needed Them. I have yet to receive my refund so I can't say whether or not they Are forth coming with refunding your money. I will update if I receive It. " Date of experience: November 26, 2018