I do not recommend Converse products due to the unpleasant experience I had with their products. I ordered 2 pairs of Converse from two different websites, Zalandos and Converse, and both arrived defective with excess glue or unglued, with deformed material. Unfortunately, the customer service is not up to the standards of this famous brand. Unfortunately, money matters more and not the quality of the services offered. They have no respect for customers. I am very disappointed with them and their approach and will not buy their products again for any of my family members. I will let know to all my friends about this bad experience. Products used:none because they come defective Service Value Shipping Returns Quality Date of experience: May 24, 2024You know those companies that go out of their way to make a happy customer? Converse is 100% not one of them. I'm a financially insecure disabled vet, gifted a pair of brand new, classic Chuck Taylor All-Stars. I saw they offer wide sizes on their website, which would fit my sturdy base. For a huge company with a giant stock of shoes, an even exchange wouldn't hurt anyone, it'd make me happy, and keep me as a customer in the future. Sounds great, right? Nope! Not to Converse... Since I didn't purchase from their website, they won't do an even exchange. Crazy they'd rather lose a customer for life than simply do an exchange. Products used:Chuck Taylor All-Stars Service Date of experience: May 2, 2024My shoes started falling apart after a few months. I made a warranty claim and they rejected it for no reason. I filed a complaint with the better business bureau and converse never bothered to respond so the case was closed without resolution. Products used:converse shoes Service Value Shipping Returns Quality Date of experience: March 30, 2024I'm quite disappointed. I bought a pricey pair of Converse shoes three months ago for my daughter, and they've already started to tear from the side. They should make it clear to the customers that these shoes may only last up to three months. When you reach out to the customer service their reply would be "We are sorry the shoes do not qualify for a warranty for flaws in the manufacture.". Date of experience: March 16, 2024I ordered 4 pairs of sneakers, only received 3 no explanation, no response to my follow up email and when I call, I get transferred to a number that rings till it drops. No one is attending to my query and the status of my order is "complete" on their system. Lack of communication is frustrating, assuming they don't have stock, they should refund me then. Order Number ******* Products used:Sneakers Date of experience: December 14, 2023Ordered 11/28 during Cyber Sales event. No delivery dates displayed. Checked next day, site message said "Order by 11/29 for guaranteed Delivery by Dec. 24th". Thought I was fine. Then received delivery email saying 12/19. Great news! Except I tracked the order with UPS and a label had not even ben created until 12/12, and that was in Viet Nam (where these shoes are made). By 12/21, shoes had made it to Hong Kong. Needless to say, Xmas missed, gift ruined. I would not be upset by the late delivery if Converse were simply accurate and truthful. I suspect they give "optimistic" delivery updates so that you will take receipt and then may decide not to go through return hassle. This makes them more money than if they told you upfront order would be late, so you could cancel outright. Service Value Shipping Returns Quality Date of experience: December 21, 2023Me and my cousin ordered custom converse august 2021 we were told that they would get sent within a month and they never sent them at all and blamed it on the shipping. It has been 2 years and they are still telling me it's the shipping. For spending so much money on these shoes I wish I were able to wear them. Don't order anything online from this company if you live in Canada or anywhere, the customer service was no help and if you are going to spend over $100 on shoes I'd spend it else where. Products used:No products were sent Service Value Shipping Date of experience: December 30, 2023Ordered a pair of shoes for granddaughter. Waited for shoes to ship. When checking tracking info, see that package was delivered to a UPS Access Point. No notification to me or anything. Converse does it care that order was not delivered to me…said once it leaves then it is UPS responsibility. HORRIBLE CUSTOMER SERVICE! Never ordered before that package was shipped to someplace other than me and no knowledge of delivery! Service Value Shipping Date of experience: December 11, 2023This is to disappointing! After waiting more than a month for my order, I received yesterday an email from you saying "your converse return has been completed". I didn't ask for it. I've called you this morning and you said that it was UPS fault because the order went to a storage in Maia and no one told me. I've called ups then and they said it's your fault because I NEVER received and email form them. Converse didn't put my email address. I nor even knew that the company was UPS. Never received anything from them because converse didn't informed them about my email address. Conclusion: I LOST MY ORDER AND NO ONE ASSUME THE RESPONSIBILITY AND THE RESPONSIBILITY IS YOUR: converse How can you solve this situation? Thanks in advance Service Value Shipping Returns Date of experience: April 17, 2024I received a pair of Converse shoes as a gift for Christmas and wanted to return them as they are not my style and I cannot wear shoes with no arch support. I had no idea where these were originally purchased and did not want to alert the gift giver that I was not thrilled with them, so I contacted Converse as the manufacturer. I chatted with an agent that was perfectly pleasant only to find out they cannot do returns without a receipt or order number. Additionally, they can only refund to the original payment method. When asked what they do for gift returns, she gave me no alternative and when I stated I was unable to get the receipt or order number, she told me they were unable to process a return as they don't know that the shoes were purchased from the website. They're brand new Converse shoes, how can I not return them to the manufacturer for store credit at the very least. I was very willing to take whatever lowest price they had been at, which is typical of no receipt returns to other stores, but I was provided zero options. I will not be shopping at Converse ever due to this ridiculous policy. Tip for consumers:Their actual refund policy is only 45 days in-store, 60 online - only if you have the receipt or order number. Any other version of a return is not accepted. Products used:None, the shoes are not usable by me. Service Value Returns Quality Date of experience: December 29, 2023I have 5 pair of chuck taylors none are a year old. All of the shoes the soles are coming apart or falling off. These used to be great shoes. Called customer service and they were useless. Id like the shoes replaced not a refund. Date of experience: September 19, 2023Most $#*!ing uncomfortable shoes on the planet. It's like wearing a piece of paper around your foot. You Can't walk more than 2 hours without absolute agony. Do not ever wear these shoes for a day out I'm in pain xx Value Quality Date of experience: June 16, 2023I am 62 years old. I have been wearing Converse All Star high tops since junior high school. My last 3 pairs Have fallen apart within one year of wearing. The sole separates or comes unglued. I used to pay $20.00 Max for a pair of these shoes that would last years.That was when I was very active playing high school sports etc. Now I pay 60.00 dollars for shoes that fall apart when I wear them casually a few times a week. Shame on Nike for moving production from the United States to China,India,Vietnam & Indonesia ruining an iconic American shoe! Needless to say, I will never buy a pair of Chuck's again. That makes me mad! Date of experience: March 17, 2023The shoes arrived within 4 business days which was very fast. I usually don't order my converse online and was worried, since one of the pairs is white, that they could potentially come with marks but they are PERFECT. They are a half size bigger so I'm glad I did research before ordering because they fit and look great! I highly recommend ordering from their site cause there were no issues with my order and I was always notified when the status of the order changed. Tip for consumers:Order a half size smaller. Service Value Shipping Quality Date of experience: July 19, 2021Unexceptable in this day and age left hanging on phone for forty minutes emails sent and unanswered... will never buy converse again and may i suggest you don't either... this company needs investigating by trading standards as soon as possible... Tip for consumers:none Products used:none Service Value Shipping Returns Quality Date of experience: May 30, 2022Converse come in all colors, sizes and designs, these shoes hold good comfort once broken into, If they are your everyday shoe like mine, they last 12-24 months which is wonderful, 35$ - $200 This high price is due to designers, The ones im wearing are $65, they are my favorite shoe brand due to durability, you can wear them with anything, (Including a dress) The durability of these shoes further extends to suede, leather, and cotton canvas with metal hardware. Converse are indeed vegan friendly. All of its shoes are made with non animal processed glues, inks and adhesives. In conclusion Converse are highly recommended from me to you, they are very creative and are very good skater shoes. Products used:shoe Service Value Shipping Returns Quality Date of experience: April 18, 2023STAY AWAY! Order took over 5 business days to process despite their site saying it takes 2 business days. Their customer support says that the item will be shipped every time you contact them and then the item never gets shipped. Then, they won't let you cancel your order. Service Value Shipping Returns Quality Date of experience: August 30, 2022I purchased a white high-top shoes for my daughter in April. The package took quite a while to arrived. Because of work and the business of life I didn't check the package until we were getting ready to pack for vacation. While packing, I realized that I received the wrong size shoes. They send a size 8.5 instead of 7.5 I kindly asked for an exchange, but this was futile since their 30 policy has expired. Please check your package promptly, making sure you receive exactly what you've ordered, because this is a company that believes that they are right and the customer is wrong. I hope this helps Tip for consumers:none at this time Products used:White high-top Service Value Shipping Returns Quality Date of experience: June 19, 2023Received a product that is not brand new/no discount or anything. Denied to replacement or partial refund. The point is not gerring refund but bad experience and waste time to do all refund/purchase/ Never shop again Service Value Shipping Returns Quality Date of experience: April 19, 2023I ordered a pair of Chuck's and while they arrived earlier than anticipated, they were shoved into a tiny cheap box with no protection for shipping. They arrived horribly creased, bent and wrinkled. Not acceptable for how much was paid for the shoes. There was no receipt or invoice/statement contained in the box. Tip for consumers:Terrible packaging for shipping Products used:Chuck Taylors Service Value Shipping Returns Quality Date of experience: October 12, 2021I ordered shoes online (without opening a Converse account,) was charged and received my shoes, but Never received an email confirmation, nor was there an invoice in my shoe box. So when the shoes were too large and I wanted to return them, I didn't have an order number to initiate a return. What's up with this? I'm currently trying to get help from customer service, but they don't seem to be able to find my account. What? Tip for consumers:Where is my invoice? Where is my confirmation email? Where is my order #? Products used:None. I want to return, but so far, it's not possible. Service Value Shipping Returns Quality Date of experience: July 13, 2023I used to love my chucks. Wore them every single day, for years they were my one and only go to shoe. The same pair would last for a couple of years of every day wear. But this last pair i got sucks. They are flimsy. They are super light and the heel cup is non existent and they are made out of some synthetic thin material not canvas. I'm sad too say i don't think i'll buy converse again Date of experience: September 10, 2022Covid restrictions forced me to purchase 2 pairs of converse sneakers for my grandchildren from the converse.ca website. I ordered the correct size, but when I received the product, the sizes were huge. When I tried to return the shoes, I was informed that I had to pay for shipping to Montreal, which I calculated to be over $40. Poor customer service during these times. I should have purchased the shoes at SoftMoc. Service Shipping Returns Date of experience: May 6, 2021I purchased two pair of Converse All Stars at a mall store not a Converse store/outlet. I haven't worn high tops in MANY years but due to a fractured ankle I decided to try them for the extra support. Both pair look the same on the outside but looks are deceiving. One pair has a tongue lock (Navy) but the other pair (Electric Purple) doesn't. Shoe laces weren't the same length. One pair is canvas (Navy) and the other (Electric Purple) feels like it has very light padding. I called Customer Service for an explanation and the rep was very polite but couldn't tell me why there was a difference. They have different style numbers but one pair couldn't be found on their website. Converse needs to post an in depth comparison chart for their different model sneakers so consumers can know the differences and their reps need to be able to access it. Oh, the people in the store were no help AT all. Products used:Shoes Service Value Quality Date of experience: August 30, 2021And I guess they will always be my forever casual footwear. I remember the first time I felt in love with a pair of Converse (Avril Lavigne looked good wearing them and my "punk" phase was starting haha!) and from that moment, I have collected many pairs of their shoes. I don't want to throw the old ones away, so my closet it's like a museum of shoes I don't use because they are too old. I currently wear the ones without laces. Those make my life easier and practical now Date of experience: November 12, 2019