I ordered a rug on 4/5/24. When purchased was told I would get a shipping date in 7-10 business days. That never happened I reached out to them and they told me expected shipment date was late May. June 1st came and I never received an update. They finally told my they had to cancel my order and I requested a refund on 6/9. It took 2 weeks till I was told a refund request was made and to wait another 7-10 business day. Come 7/24 (today) I have still not received my refund 15 weeks from date of purchase and 7 weeks from requesting my refund. Response times via email are incredibly slow and many go with no response. I call during business hours and calls go straight to voicemail. Horrible experience. I think this is the first review I've ever written of on any company. Service Shipping Returns Date of experience: July 24, 2024Like many others, I placed an order in October of 2023, was told the items I ordered were delayed each time I inquired about them. After cancelling the order Burke Decor stated they would refund me within 14 days. It has been 60 days with no refund. Their customer service is nonexistent. Shame on you Erin Burke and Burke Decor. Tip for consumers:They suck. Don’t buy from them. Products used:None they won’t sent them Service Value Shipping Returns Quality Date of experience: June 19, 2024DO NOT ORDER FROM THIS COMPANY EVER. I placed an order in March 2024-no merchandise, no response to four emails. Their Better Business Bureau rating is F. https://www.bbb.org/us/oh/youngstown/profile/home-accessories/burke-decor-llc-*******2094 Products used:None received Service Value Shipping Returns Quality Date of experience: August 2, 2024I am not even convinced this is a real company. I placed an order in November, it never even shipped. I've been trying to get a refund since. They've told me twice I will get in 7-14 business days, waited those out, still nothing. For 65 dollars. I can't even imagine if it was for more! I would be furious! But I refuse to let this go. Especially because I'm convinced they're banking on me doing just that. Products used:I didn't get it. Service Value Shipping Returns Date of experience: February 29, 2024Absolute worst. I ordered a table from here last year and thankfully, and perhaps surprisingly, didn't have any problems so I ordered 2 rolls of wall paper months later. This time was a completely different story. I got the run around about delivery for 4 months before I finally asked for a refund. They kept telling me it was a problem with the supplier and to wait another 2 weeks, 3 weeks, etc. I also found the same wallpaper on Amazon and it arrived in a week. Now I've been waiting for nearly a month on a refund they said would take 7-14 days. Do not order from Burke Decor. Service Value Returns Date of experience: January 21, 2024Ordered a bed frame in September mid-November we're told it will arrive early December. Mid December nothing, late December nothing. It was originally ordered for Christmas guests staying overnight. That was missed obviously. We asked for money back and cancel order as we went a different direction. Dec 28 delivery shows up at doorstep. Burke changed delivery option to drop at door no signature required when we originally purchased and paid for custom delivery $149 and signature. Burke knew we would refuse delivery and they arbitrarily changed it without our knowledge. Working with bank to get our money back. Burke hides behind emails as you CANNOT speak directly with anybody. Don't do business with this company. Shame on them Service Value Shipping Date of experience: December 29, 2023This company did the same thing many of you have mentioned. If I had looked them up first, I would have never bought anything. My delivery date was 12/12/2023. They never delivered and I emailed them twice and called them. No one picks up the phone. They finally emailed me back on 12/19/2023 and said your item is not coming until Mid January. I told them I want to cancel but they have not responded. Products used:None, never received. Service Value Shipping Returns Quality Date of experience: December 20, 2023I ordered the mirror that said "Quick Ship" for a construction project. After 64 days of not shipping with repeated emails (customer service response was that it is in stock but our warehouse is back ordered) I cancelled the order and ordered it from Built.com (which shipped the mirror the next day). Then it took another 60+ days for my card to be refunded. Never again will I ever order from the company and I would encourage you not to either. Date of experience: February 20, 2024Ordered two items December 12th. They never arrived and I was never informed they were sold out. I asked for a refund right after Christmas 2023 and still have not received it. I have had to continuously waste my time chasing it by email and I am promised it will be credited soon. They don't even have a number to call. How is this company still in business? Do they actually exist? Date of experience: February 24, 2024Ordered a rug November 16 thinking I would have it for Christmas. It is now January and I have not received the rug. Emailed them inquiring when I can expect delivery without response. Left a message on the voicemail today and no one has called me back totally unprofessional. Products used:Haven’t received product Service Date of experience: January 2, 2024I ordered a coffee table. When it was not shipped within the shipping window I canceled the order. After multiple phone calls (all go to voicemail) and several emails, I was informed the refund would be submitted to the financial team and the credit would hit my account in 7-14 business days. It has been 14 business days and no credit. I would not recommend purchasing from them as customer service is very low and concerned it may be a scam. Tip for consumers:Do not trust this site. Products used:Coffee table was purchased but not delivered (canceled due to delayed shipping) Service Shipping Returns Date of experience: January 23, 2024I ordered two stools in September and every time I checked on the status they pushed back the shipment date. The entire time though telling me it was in stock. In November, I canceled the order and filled out the appropriate information for an ACH. It is now December 18th and no refund or update on it. These people should be arrested for fraud. Date of experience: December 18, 2023If I could give this business 0 stars I would. Ordered a dining table for my client back in November 2024. Website stated 7 business days to deliver. When I didn't receive tracking after 10 business days, I reached out to the business. They stated that the item was back ordered and would ship in late December 2024. Table was delivered in January 2024; however it was broken. Informed the client to refuse the table and I would start the process to order a replacement. Reached out to order a replacement and they were asking for pictures at first to show the damage but turned around and stated that the table was out of stock. Was informed that the refund process takes 7-14 business days. 14 business days passed early February. Have reached out multiple times and I'm continuing to get the same generic email response that their financial department is looking into this. Never ordering from them again and I wouldn't suggest anyone else to either. Date of experience: February 26, 2024I ordered a cabinet that was $2400 back in early September. It said shipping early October. By mid October I had not heard from them so called. They said late October (so 2 weeks then?) and that timeline passed. I found the same cabinet elsewhere so called to cancel the order. Then never heard from them again. Then I called on October 31 to find out where my money was since by then I had an email saying they were "unable" to refund my card but could have the refund via check or sending them my bank routing info. Since I'm not an idiot, I said check (reluctantly) since I find it strange they can charge a credit card but not refund one. It is now mid December and no check. I have called numerous times, no one will answer, and finally got an email saying they have sent a check. So a refund was never sent and I am still out $2400 dollars. It is a scam. Do not give them your money! Products used:None. I never received any products. Service Value Shipping Returns Date of experience: December 12, 2023We purchased an item on their site in June. They charged our card as if it were shipping but didn't ship it, which I think might be illegal. We followed up many times via phone and email and they kept pushing the estimated delivery date. We eventually requested a credit and they became non responsive. We had to file a claim with our credit card company to recover our money 3 months later. Very poor experience. Not sure how it is allowed to go on. Service Value Shipping Date of experience: October 26, 2023Hired a professional to install a simple peel and stick wallpaper design. None of it lined up no matter how much we used. Upon speaking to a very cold and dismisses customer service rep in the returns department she told me that there was nothing she could do regarding it being over 7 days. 7 days?! She then told me I needed to submit a claim, that would probably be denied, but could try. I sent my documented photo of the terrible wallpaper to them. They replied asking me to send them a lengthy report on how the wallpaper was installed, by who, the lighting, etc. It was absolutely ridiculous. Due to me not filling out the form within a few days they then told me their claims department tested the wallpaper found no issues and my claim was denied. It was just such a ridiculous experience and zero give on selling a defective unusable product. Not even an apology was given. Use pottery barn or buy off Amazon. Avoid this company Tip for consumers:Don't use this company Products used:None Date of experience: October 15, 2022I am happy with my two blue Regina Andrew Antigua Ceramic Table Lamps which I ordered from Burke Decor for my living room. They arrived in a timely manner and were packaged well. I like them because they are painted blue with light aqua vertical splashes of color. And I like the bumpy texture. The lamp shade is white and is a nice size (16 inches wide.) I gave it 4 out of 5 stars because the seam on the shade is too visible (see photos.) Products used:Lamps Service Value Shipping Returns Quality Date of experience: December 12, 2022I bought some really cool, great quality toys here & cannot wait to gift them to my kids :) I was able to use a discount code at checkout too, which was a thrill for this coupon queen. Products arrived undamaged & in a timely manner. Thanks, Burke Decor <3 Products used:Toys Service Value Shipping Quality Date of experience: November 19, 2022Half of my order was forgotten about by Burke Decor. Didn't ship for over a month, despite the image of the item having "QUICK SHIP" written on the photo. After several weeks, I requested a refund and to cancel the item. Communication was horrible and customer service took over a week to get back to me, if they did at all. I was ignored three times and the item shipped out despite me begging to be done with this. Will not trust this company in the future and will urge the same of others. Date of experience: March 31, 2023I am an interior designer in the Seattle area, I focus on providing my clients with beautiful, quality products in a timely manner. At the end of August, I ordered a chair that was described as "ready-to-ship" and "in stock" and when the order was placed it was guaranteed within 2 weeks. The chair never shipped or arrived in that window and I eventually had to cancel the order. This was over a month ago. I've reached out at least 4 times to customer service only to be told that a refund is in process and I should see it in 7-14 business days. I've yet to see the refund. I am so disappointed. Very pretty branding, but apparently nothing to back it up. I'm looking into the next steps to get my refund and wish I had run across a review like this prior to purchasing. Service Value Shipping Returns Date of experience: October 20, 2023I ordered a simple vase with 5 glass tubes, one of which was crushed IN the packaging and fell out of the tissue as I unpacked it. It took five emails not including my photos illustrating the packaging to prove I did not damage the item. They could not replace it for over 2 weeks and I demanded a refund. That was over two weeks ago, countless emails, countless telephone attempts, and there is no refund yet. Order from Wayfair.their service is impeccable and someone actually answers the phone. Another flurry of emails demanding a refund and right now I am still fighting this company. I regret dealing with this company. Date of experience: November 30, 2023Do not place an order! My item says it will be shipped in 2 weeks but here I am still waiting over a month already. Customer service will not resolve your issue and will come up with reasons and will keep pushing back the shipping time and will ghosts you. I wish I spent a little bit of more money and buy the item in a more reputable website like Crate and Barrel. Service Value Shipping Returns Quality Date of experience: October 16, 2023One of the worst companies I've ever had to deal with. Order place before Christmas two months later …… nothing but a run around we have will ship in 7-10 business days. NOPE Tried to cancel another mess as it cannot because it's in processing. Buyer be warned! Value Shipping Returns Date of experience: January 9, 2023Such a shame this co. Does not walk the talk. They carry many environmentally friendly items, but at least in my case, each of my 5 items ordered so far is arriving one at a time, each in its own oversize carton from the same city, Youngstown OH, with mounds of unnecessary wrapping paper. Companies need to tell you upfront so you can manage your order to be more efficient. As with Amazon, I recommend finding the supplier and ordering directly when possible. Products used:I wouldn't have ordered if I wasn't going to use them, but I have not yet used them. Date of experience: March 9, 2023I bought a piece of furniture sold by multiple resellers. There was zero customer service by Burke. No notification that delivery would not be on time. No response to my inquiry about a failure to meet the delivery date. I paid $149 for white glove service. The piece arrived packed and the movers unwrapped it. It was filthy with dust. Yuk. No follow up by Burke. My delivery receipt indicated the piece was dirty. Service Value Quality Date of experience: January 3, 2023