Have purchased these solar shades a few times and just completed building new home so I wanted to have them there. I found the website to be easy to navigate. I had one question so called in and phone was answered immediately (very rare these days!) and the CSR was very pleasant and able to answer my question. So very pleased so far. Hopefully the blinds will come as ordered and no issues installing. QualityAl Hopkins the phone consultant was fantastic. He found out my needs and met them like a true salesman. I appreciate all of his help. Looking forward to installing my new blinds once I receive them. Thank youVery easy to navigate the website and order online. I love that you offer paypal as a payment option. This is my second time ordering from blinds.com. I decided to update my two spare bedrooms with new cellular shades. Also, I called customer service with some questions before placing my order and He was very helpful.I love buying all of my window treatments for our home and cabin from Blinds.com. I can get the odd sizes that we need and it is so easy. Good quality products, too! QualityBlinds fit perfectly! Already going to shop more blinds for our whole house! Great prices and sales make them affordable QualityloadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) jason s. 1 review 0 helpful votes Follow Jason S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great customer service, makes up for lack of 3rd party parts” October 31st, 2022 This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue. A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally. He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window. However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets. As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help. Tip for consumers:Make sure you have all the parts you need for install and keep them with the blind if you decide to keep in storage for awhile. Support only mails to original order address, so make sure this is updated if you move before the warranty runs out (1- 3 years). Products used:Blinds Service Value ShippingI found instructions for measuring very confusing even as a prior customer. I use outside mount, and your diagrams have arrows going way past the area that I need to cover. Worse, nowhere does it make clear that the outside mount dimensions are measured from the top of the frame to the bottom of where the blind will reach. I haven't ordered since 2018 so I forgot these important details which should be clearly stated in your instructions. The blinds had a small defect because someone assembling them did not know to split the pull cords through the small metal clip--they left the cords outside and worse, behind the clip next to the blinds. I had to untie each cord and restring them. Service QualityMy samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order. Service QualityIt's not the easiest thing to put up. Definitely need an extra hand make sure you have all tools needed to do the job ahead of time. But other then that great product QualityloadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Linda W. 1 review 0 helpful votes Follow Linda W. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Receiving free samples of the fabric options is extremely...” April 7th, 2024 Verified site experience Receiving free samples of the fabric options is extremely helpful in making my choices. Thank you for offering this feature. I also appreciate the views of your products and the added information that I can link to regarding certain features. Blinds.com is my first choice when shopping for window treatments!I ordered 2 cellular shades for my bedroom in January. 1shade arrived 2/23 and the other is still out there somewhere. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). Well my 1 shade made it out - a week after the storm. We are into the 2nd week of March and still no 2nd shade. If anyone can help me get this delivered I would appreciate it. Thank you Service Shipping QualityDo not order from this company. They have a terrible customer service. Only one installation provider in my area. For the second time had to wait multiple months for my blinds. Customer service doesn't care and told me their supervisor denied my request to speak to them. Customer representative ended the call by telling me the ball was in my court, that no product was made, and that the best option they had to offer me was wait for 3 months for my blinds or cancel my order for the second time. Disappointing, never ordering from this company again! Service Value Shipping Returns QualityIn July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks. Products used:window shades * Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns QualityOverall, very good. One challenge was getting things to work out the way I wanted. For example, on the initial screening, I chose 2" wood blinds, and wanted a 3 on 1 mount along with cloth tape. All of the options shown had those two options, but not together. It should have eliminated all if I chose a combination that wasn't possible. Service QualityThe whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product. QualityFor whatever reason I did not receive the discount that had been queued in prior to hitting the purchase button. Was able to resolve this with a phone call to customer service. Thank you. I have been using Blinds.com for almost two decades for rental and personal properties. I am grateful they did not disappoint me on this issue. Service Quality* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond “I have used Blinds.com for both my personal homes as...” July 5th, 2022 Verified site experience • Previous review I have used Blinds.com for both my personal homes as well as rentals. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Sabra R. 1 review 0 helpful votes Follow Sabra R. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Blinds” February 29th, 2024 Verified purchase • Updated review Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks Service QualityloadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Nancy C. 1 review 0 helpful votes Follow Nancy C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great Service and attention to detail” January 30th, 2022 Verified purchase The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena! QualityI was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!Jason Newcomb was a big help to me in this purchase process. He is very knowledgeable about your products, and went above and beyond to assure I was taken care of as a blinds.com customer. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Enrique S. 1 review 0 helpful votes Follow Enrique S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great Product!” June 7th, 2022 Verified purchase • Updated review Was great, just couldn't figure out how to order a valence/slats separately. So I called and they helped me out. Thank you. Needed help with ordering extra slats. Service QualityWas great, just couldn't figure out how to order a valence/slats separately. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Zoth D. 1 review 0 helpful votes Follow Zoth D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Perfect fit” June 22nd, 2023 Verified purchase Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple. QualityWebsite showed a sale but checkout did not reflect Within a few hours I received an email apology stating that they will give me the discount. Apparently I didn't see the "apply promo" button. Thanks Service* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Michele M. 1 review 0 helpful votes Follow Michele M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great Product” May 12th, 2023 Verified purchase • Updated review The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return. I am extremely pleased with the shades and customer service! Highly recommend! One box arrived damaged and a re-order was placed immediately at no charge and received within 1-2 weeks! Customer service agent was very courteous and helpful. Service QualityHaving some difficulty with color selection. I'm ordering without seeing samples because they haven't arrived but I want to get sale price which ends today. * Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) David D. 1 review 0 helpful votes Follow David D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Did not get the discounts promised but the product is great.” March 24th, 2022 Verified purchase • Updated review It said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too. However, my blinds fit perfect and work great. They are very attractive. QualityIt said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) meg p. 1 review 0 helpful votes Follow Meg P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Blinds.com measured incorrectly, delayed order and then further delayed installation over a month” August 27th, 2022 Verified purchase The installer messed up our order so it was delayed; they refused to schedule until the delayed order arrived, and then they couldn't install for *over a month* - an additional delay all based on their mistake. I reached out to my service rep and got zero responses. The installation rep was rude which was surprising given they had messed up. It's been a troublesome process. I have no idea if the products are good because they can't be installed for *over a month* Products used:Not sure yet because they can't install * Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Shipping Returns