Received the wrong parts from Black & Decker. Called customer service and after being on hold for 40 minutes was disconnected. Called back and after 17 minutes was disconnected again and the recording said to call back Monday. It was a Friday. Called back at 7:40 am today to beat the rush. Again was answered after 40 minutes and was told that the parts I needed were on backorder. I said I wanted a refund ($120) I was told I would have to speak to a Tier 2 person to get approved for a refund. Was put on hold again... at 11:33 am CST I was once again automatically disconnected. This is tantamount to theft of my time and money. Products used:lawn mower Service Value Shipping Returns Quality Date of experience: May 16, 2024Submitted an online order and forgot to add my discount code. B&D created an absolute maze to make it impossible to cancel an order. THEN they suggested calling, but any changes MUST be made within 30 minutes of order. Now two and a half hours later, I am still on hold. Date of experience: January 8, 2024Bought the B&D 16V cordless hand vacuum a couple of weeks ago. Very happy with this appliance. Excellent suction and the power lasts. Did both my staircases and more with power to spare. When I first saw it I Thought it would be heavy. Surprisingly it's very light. B&D got this one right. Tip for consumers:buy it....you'll like it Products used:hand vacuum Value Shipping Quality Date of experience: July 19, 2022Who doesn't love Black and Decker Toaster Ovens? I always have until they chose to make the button that should stop at OFF, and push said button beyond off and it is ENDLESSLY ON. Here's the thing--OFF should be OFF. There shouldn't be any way to leave any toaster oven on because it will burst into flames! I had to turn it into an electronic clean up event. Date of experience: July 22, 2015Black and Decker uses third part logistics which is common but not to arrive three weeks late You have to listen to three ads to wait for them to answer their phone Date of experience: May 12, 2020I registered for a $50 Black & Decker toaster oven & had the receipt & could absolutely prove when it was purchased. The toaster oven just stopped working after only 4 months so I took it into Target hoping they'd let me exchange it since it's defective. Target told me since it's 4 months old I'd have to contact Black & Decker's warranty department. I contacted them & the customer service representative said they personally couldn't do anything but I'd have to talk to the supervisor. They gave me their direct phone # & extension. I'm not exaggerating, I left over 10 messages for this supervisor over several months with ZERO return calls. I've never heard back from this so called supervisor. What a horrible way to do business. Now I have to contact regular customer service again & fight with them over this ridiculous situation. So now, not only do I have a toaster oven that punked out after only 4 months, I now have to deal with Black & Decker's awful (actually, NON EXISTENT) customer service. I will never ever buy another Black & Decker product again & I'd urge you to stay far away from this company. Date of experience: June 21, 2017There was a time when it was Black and Decker or nothing! Shame they haven't kept up with the new boys who are making quality tools at less money Date of experience: February 21, 2019This was exactly what I needed. I lost the cord in a move. Came quickly. I have so much to do. Thank you Date of experience: July 16, 2021Horrible product never had strong power, eventually died. Customer Service evidently died first. I'll never buy Black and Decker again. Date of experience: August 11, 2020I have a Black&Decker battery power drill that I have had for years never had a problem the only thing it is a little heavy but I manage I use it quite often I would recommend it to anyone. Date of experience: June 10, 2020