I ordered a curtain valance on 7/17, my card was charged right away. Now 12 days later I have not received product and there is no information when I try to track it. I get a message that the order is unknown. No response to my email inquiries, and phone menu sent me to accounting with an auto message instructing me to leave a message. Forget this store! I should have checked the reviews before ordering. I don't expect to get my item or my money back! Date of experience: July 29, 2016Worst online service ever. Wait, what service? Ordered items, items were of poor quality, returned items. Never got a credit, email wasn't answered and near impossible to get a live person on the phone. I'm very disappointed. Tomorrow I will take it up with my credit card company and get a refund. Save yourself the hassle, do not shop on their site. Date of experience: October 21, 2009I ordered merchandise from bedbathstore.com. The quality was bad and I wanted to return the merchandise and ask some questions. There website has a customer service e-mail for questions, etc. I sent several e-mails and did not get one response. There website also had a customer service number. After several attempts I finally was able to talk with a live person. I returned the merchandise as instructed and it's been 6 weeks and have not had a credit issued to my account. The postal tracking service deliverd it within 3 days, I've called and e-mailed since and no replies even though they state on their voice mail to leave and message and they will respond. This is the worst website ever. Date of experience: June 16, 2009Ordered curtains mid-December. Products showed din stock shipping in 5 days. Credit card was charged immediately. Contacted seller after 7 days. Told there was a problem and the items wouldn't be shipped until mid-February. Customer rep tried talking me into pricier products in different colors. Said I would wait for my original order. Contacted seller again February 14th, was told there was still a problem and the items wouldn't be available until end of March. Immediately asked for a refund. Haven't heard from seller or received my refund and it's been 12 days. I would suggest that you avoid this merchant. Date of experience: March 1, 2011BedBathStore has some deals but a lot of its products are not that much cheaper than Waltmart or Target. So I'd check this site (like I did) but at this point it's not my go-to. Not quite as nice as Bed Bath and Beyond, but cheaper. Date of experience: August 10, 2013Nicest young gals working in their and so enjoyable to talk to. Ive gotten alot from this store that they gave me a personal members card since i get so much lol there bath products are great Date of experience: September 24, 2018Stick with bed bath and beyond... if you use their 20% off coupon you can beat the prices on this website. Date of experience: October 21, 2009