Generally pretty good. Airport counter was closed at pick-up (mid-afternoon, 10-12 customers), and the National agency staff were covering. A little confusion, but they sorted it things out and I didn't have to wait too long before I got a car. Drop-off crew was quick, efficient, and pleasant. Would rent with Alamo again. Date of experience: December 13, 2024Thank you for providing a great car! I absolutely loved the U.S.-made GMC Denali Yukon. While the price was slightly higher than what I initially reserved, it was still worth it for the quality and experience Date of experience: January 12, 2025I need to charge my phone while driving and the lady went out in the cold to find a car with a USB charger. She was so friendly and did not roll her eyes at me. Next, the guy in the exit booth noted my car was not quite full and said he would honor that. I hadn't even noticed. At return, the girl was very friendly and helpful, even though it was cold and early in the morning. Date of experience: January 4, 2025I've solely rented with Alamo for the last year and will continue to only rent with them! The employees at this location go above and beyond to help their customers. Thank you Akiem for all your help, especially during such a busy time of the year! Date of experience: January 7, 2025A pleasant experience with Alamo from the counter person to the greeting person in the line to leave when we drop the car off to even a follow up phone call while we had the rental thank you Alamo. You are the best. Date of experience: January 5, 2025I'll list some issues. The brakes were really rough. The front passenger window couldn't be moved down by passenger, and the rear windows couldn't be moved up or down by passengers regardless of child safety button was engaged. The dash Cigarrette Light Adapter port didn't work (the one in center console did). The thing we struggled with the most was the key fab. It was difficult to lock, unlock, open trunk, and start. There were some times better than others. We have video recordings that will be helpful. If we hadn't been as busy as we were on the trip, we would have exchanged the car. Thank you for the opportunity share this information. Date of experience: January 5, 2025Everyone at the Alamo car rental was knowledgeable and friendly! :) Everything went very well at the pick-up and at the return of the car rental! The gentlemen's that collected the keys at the return was was very nice. Overhaul a very positive experience and the Mercedes was so fun to drive! Thanks everyone at Alamo rental Halifax airport:-) Date of experience: December 24, 2024There wasn't anyone on the lot to help me find the vehicle I rented. The number I had that coincided with the space was empty. I had to search for the car that would unlock with the key fob I was given. The car was dirty on the exterior, so it made searching for preexisting dings and scratches difficult. Also, it did not have a full tank of gas, which I would have been charged extra for had I not done so. Overall, the car ran well and was pretty comfortable. We rented the Mercedes GLS. Date of experience: December 18, 2024It was great. The only thing is i would like for a gas station closer to your facility. Makes it hard to bring the car back on as full tank as possible. Date of experience: January 13, 2025I got a car that was leaking oil and pulling to one side side heard noise in the engine. Returned it early for another car only to be disappointed again and again… Date of experience: January 9, 2025We had a very good experience renting a medium sized SUV at the Lyon airport. The staff were competent and very professional. The location was very busy and we had reserved about a week before. We waited, but we got snow tires and an upgrade in exchange for our patience. This was much appreciated and useful on our holiday. The drop off and inspection was super fast and super easy. Thanks for a hassle free experience. Date of experience: January 1, 2025Great service from the pick up at the airport through selecting our requested car and return. Several vehicles ready for our choosing exactly as we had reserved and in great order. Value is very good - certainly recommend renting from Alamo in the future as well. Date of experience: December 11, 2024Thank you for your excellent service. Although we initially rented a Jeep, the vehicle was unavailable at the pickup time. We were offered an alternative, and we chose a Mercedes CL class. While the car was great overall, we experienced an issue with CarPlay, which made navigation challenging, especially when approaching exits or needing to change routes. We reported this issue to the Alamo team, and we hope it gets resolved so the next driver can enjoy a seamless experience. Thanks again! Date of experience: December 6, 2024Fastest car pick up times compared to other companies previously used at San Diego Airport. Prices are competitive and comparable to the other first tier rental companies. At counter upgrade options are extremely competitive in price. Requested availability of an upgrade car by model name and went from a standard lowest priced car to a minivan for only $20 extra a day. Never hurts to ask. Cars are always new and clean. Conveniently located right in front of the airport shuttle bus stop making things as simple as possible for the pick up experience. Counter associates are not pushy in trying to sell options and insurances, and get you your keys as quickly as possible. Extremely efficient work flow. If you are a US license holding renter that just wants to pick up keys and go with no adjustments, I would try the self service kiosks. Date of experience: December 10, 2024Excellent customer service every step of the way, especially when returning my car and dealing with a minor issue. The gentleman at check-in was amazing. Date of experience: January 3, 2025Very nice people and also did not pressure me with a sales pitch to take extra insurance and such. Which I really appreciate. Offer it fine, but don't pressure weary travelers. Date of experience: January 3, 2025The agent at the Wil, Rogers, International Airport, Alamo rental counter was simply fantastic! I felt like I had a brand new best friend in Tiwan — she was considerate, funny and a pleasure to work with! I will definitely rent from Alamo again in the future! Date of experience: December 7, 2024Everything was smooth and quick with our advanced check-in with the app. Courteous employees, great car and a great experience. Hertz is now in my rearview mirror! Date of experience: December 29, 2024Booked Alamo rental through Costco and had a perfect experience! Airport pickup and drop off, upgraded car and polite staff. Date of experience: January 12, 2025Car pick up and return both fast and easy. Alamo personnel was top notch and friendly. Thanks again. Date of experience: January 12, 2025Very friendly people both during pickup and drop off, very helpful and they made it the easiest simplest pickup and drop off process. Date of experience: January 4, 2025Quick, Clean & Friendly. Great Pricing & Top Notch Service! This is my new GO TO Car Rental company from now on. Date of experience: December 23, 2024At first I was treated rather rude by an employee however after speaking with the manager it was cleared up and things were fine that's the only reason for the four stars. I do need to say you have to many car categories and I feel like I'm being taken as a fool when choosing what to pay for vs what is assigned appon arrival. All the cars available in my opinion are the same size when you get there. The same goes for the "SUV" category. I am a bigger body guy so when I order a full size I expect something big i can fit into not just what's available at that time especially when i have booked this months in advance. I also travel quiet often and only use Alamo. I feel as though I may be discriminated against due to my weight and size of vehicle your employees try to put me in. They are also not very handicap accessible. It's kind of ridiculous that a larger vehicle with the same types of interior are hundreds more expensive for those that need them. I think this is discrimination. You should seriously consider revamping your categories and prices and any discrimination policy you might have twords handicap and overweight individuals. Date of experience: December 5, 2024Dirty vehicle and overcharged. I was quoted $422 but was charged nearly $100 over that. Date of experience: December 10, 2024Date of experience: December 5, 2024