Regular customer who loves looking through the catalogue. Delivery is always fast and quality always 2nd to noneYou buy the goods online, pay for them online and arrange for collection. Then when a staff member goes to collect the goods with a copy of the order and collection text you have to make another journey to pay with chip and pin. Their competitors don't make the ordering process so laborious. Might be okay for domestic customers or one man bands but not for a company who has staff working all over the area. Won't be using these lot again for any of our contract works. Tip for consumers:DO NOT BUY AND PAY ONLINE. If you want to buy anything from them for collection only use a local store, otherwise if your staff go in to collect goods you paid for online; you will have to physically attend to pay for them again with chip and pin. Very inconvenient. Products used:Radiators, valves and pipe fittings Service ValueNo, it's not an 'adult' dating site... http://www.screwfix.com/ takes you to one of the best UK hardware stores. Good prices and if you spend more than £50, they deliver next day for free. Their slogan is "Where the Trade Buys" and that's pretty accurate. Have used them several times in the last year – very efficient. They have branches throughout the UK if you want to go and pick up your own stuff, and once you are on their books they will send you regular phone book sized catalogues.Wolverhampton Wulfrun Trading Estate I felt I was an inconvenience to the staff when I was finally served. Then charged twice on my card after I was advised the first payment did not go through. When showed my online statement on my banking app was told that one of the payments probably' wouldn't go through which consequently did the next day - sales staff advised there was nothing she could do and that I would have call back to the branch with a bank statement! Called customer service and advised to send an email with screenshot of transactions. Now have to wait for a refund through no fault of my own. Very disappointing service, will not be using Screwfix in the future as clearly they do not value their customer these days - made me feel like a fraud!Placed an order: Website says: We've sent a delivery confirmation. After not recieving it for quite some time called their customer service. After talking to their customer service- turns out they didn't send it (despite saying they did) and blocked the order without telling me due to that the billing address and delivery address not the same. Then they hung up. (I really do wonder what would have happened if I trusted the website and not called them.) Called them again_ they said that actually they can deliver it to a different address but will need to transfer me to different person... Who promptly informed me that the reason that "they" called "me" (nope) was that they couldn't do that and the order blocked, and that they hadn't taken the money out of my account (they had). That they would not release the order unless that I changed the address. Long time later they said that I *might* receive an order confirmation in a week time. (The order was to be delivered in 2days) Lot of time wasted. Use any other service if you need a product delivered to you. It just isn't worth the time. They were misleading or lying half the time and incapable of communication. Tip for consumers:Use anyone else ServiceOrder two led garden spot lights. Web site showed Maldon had stock of 1 and Witham had the other. I order both and collection was easy and stress free. 10 out of 10 Team Maldon for also calling Witham to confirm stock ready to collect.Super service, easy web site, very friendly staff, click and collect is brilliant with the items you've ordered held for you over a considerable timeYou brought up the following issues. And subject after we explained how difficult our life is caused by an expert at plumbing heating. You have paid attention to the wrong part of the text. The intention of the text is to draw attention to a plumbing problem. We've shown out text and the faulty cylinder installation to a very senior and able engineer with a power company. He understood in minutes, all of it. He said this- 'You Know What You Are Doing'. There's a so called 'Plumber' making UTUBE films in conjunction with Grahams. He has mentioned his illness and also looks ill too. No we did not contact him about that. His intention was explaining Plumbing. We didn't need anyone to explain that. Its obvious. No we did not send him sarcastic remarks. You are totally wrong in writing aggressive texts about an issue like ours. If the ill plumber he needed health help we would provide what we can. We wrote to Hancock before any virus. We have now find out that the area he lives is involved with cover ups re suicides and Suffolk Police are implicated. Are you on a substance because you're logic is deeply flawed. We also asked Hancock why when we got in touch with the Pals org they put a suspended notice across their site. Al; so within that Hospital we found piles of leaflets advertising clueless people.As advanced psychotherapists we are alarmed and flabbergasted by the responses to our text. They remind us of a badly brought up kid who has a justifiable grudge. If people in the UK cannot even read a long paragraph there serious issues with this country. If they cannot be polite and helpful then it seems the UK is going down hill. No we did not write to Hancock Minister or Hancock HM MP about plumbing, We wrote about health.We were emphasising within Scrwfix Forum how difficult life is being ill and having to remedy bad and dangerous work carried out by 'professional's which cost orig £1000. Hancock was contacted because I was left to die for 7 yrs. I was screaming in agony every nite and was praying for death. I got no competent help whatsoever. At one Hosp I spent over an hour doing therapy on the 'Doctor'. In return I got a one inch tube of free sample cream. At another Hospital I was told that the following symptoms were normal aging- Extreme pains at nite travelling down back and terminating in thighs. Scales all over body including growing across eyes. Extreme reactions from food. Extreme Oedema, body like balloon and so on. We had trouble getting into that p[ace because of sharp stones in the car park. There's photos of Police on the walls. That's the Hosp which does cover ups re Mental Health issues. That incl girl jumping from window after visiting the place. The coroner listed a football manager and property expert. The HM Courts protect him. The Local Press act as PR. Hancock was also contacted because we could get no response from any UK Surgery or Hospital. Nor could any response be got from Local Govt Councillors posing as health experts We were told this by Local Govt 'If There's Anything Wrong With Local Govt The Public Must Go Get A Lawyer' We were told this by Social Services- 'There No One Needing Help' We are aware of 30.000 avoid deaths. As psychotherapists we were getting results in 6 hours that NHS and private system failed to do in 20 yrs. We were told to stop the work because it was costing the system its jobs. We then began to get Police attacks. We also experienced Death Threats from UK HM Court system. No we wont 'Write To The Queen' because we were warned by clients from the start that she was part of the MH system scams which has killed so many people. We were told this ' Don't Expose What We've told You Because The Queen Is Behind It And She Controls Parliament. You Will End Up Dead'. We, during 12 yrs traipse thro Cent London found out that the victims are right. The 1000pp evidence was shown to BBC who suggested hiding it abroad.The EEC was approached re Minister we took victims to. The people in his area said this- 'Everyone In This Area Knows He Is Insane' We exposed it and he went down. He had controlled the giant MH Hospital that we moled. They admitted killing people. Theree is no Govt because or corruption at the Electoral Commission. 26 Universities. 24 Police Areas. 150 Councillors. 50 Parish Councils. We had to spend our money getting rid of a local HM MP cos he was an ex Animal Food Seller who, suddenly became and 'expert' at Police. Law. Mental Health and God knows what. He refused to answer simple questions. We experienced more Police attacks after the questions were sent. We repeat, all this is pre Virus. We never ever pretend to be writers or authors. Can you do advanced Psychotherapy? If so how come all the deaths over period 35 yrs. If we ever get to run this country the people replying to a well written text will have to reform. There's a curious sameness about the horrific, clueless responses. It would not surprise us if its a desperate attempt to achieve an outcome beyond those writers capability. Despite that conclusion. God help Europe if the people on here are typical. No wonder the EEC Brussels has made this statement- 'Nothing Can Be Done About Corruption Nor About The Death Threats You Are Getting From The HM Court System ' They don't have any problem understanding. They know it very well.If this is how Screwfix Operate then we will avoid them in future and we were about to spend about £290.00 In all the years we have worked on Mental Health clients we never came across anyone with the destructive and clueless attitudes as the peole who failed to respond properly to our request for advice. Cant read a long paragraph?. Go see your GP. Blaming us for your own failings is a failure. Pull the other leg. We aint fooled.I just love the click and collect feature and they now offer PayPal. Just order your item, choose collect in store and within 5 minutes of paying you will get an SMS or email confirming the order is ready for collection. You take the payment card for PIN confirmation or ID if you use PayPal. No excess trawling through a catalogue or queuing to place an order. Turn up and collect it without fear of it not being in stock.Very good range of products, Very helpful staff and reasonable pricesExcellent service at a very competitive price, highly recommendI struggled all day to disentangled the mesh, then I tried my local branch of screwfix, the young male assistant went to a great deal of trouble to find the tool to do the job a great success and thank you screwfixUse this firm a lot for tools and matirals.If i have a problem its sorted out straight away, this is why i keep useing them. Would recomend themI always find them more expensive than alternative suppliers. I would have to be lazy to buy at Screwfix. They carry obscure brands and don't provide much information on the item. Collecting at the counter is very useful. Shop staff always try to ask for your name/address even when paying cash?!I couldn't imagine trying to do DIY without Screwfix they really have some incredible prices on both tools and supplies such as screws