Paid 864 and got faulty or no products. Only issues. This was one month ago. Customer service appalling, they have no idea of what they do. Terrifying. We will have to call the police to have our money back Case mum ******* Products used:Nothing all faulty. Still waiting for my refund. Service Value Shipping Returns QualityI have had my TV in for repair that they couldn't fix I had it under warranty and was seeing if it was fixable which was fine I could still watch TV I have gotten it back today where there is cracks they didn't follow procedures and tell me it could be more damaged in transit I now have them telling me they won't give me a replacement for there mistakeAbsolutely a shambolic mess of a company! I ordered a couple of products online { a tv and ps5 deal} on the 27th of December, the address that was on my account was my old address as I have recently moved but as soon as I realised it was incorrect { about half an hour later} I called back to change the address but I was told I would have to cancel the order and reorder when I get the money back, I agreed, however, I was told I had to call back at a later time that day, called back and cancelled the order, all good I thought but I never got a conformation email so the day after, I called back only to be told that part of the order was cancelled so I then asked again I need the whole order cancelled, all good I thought only to get an email from dpd saying they have received my order from currys and it's been ongoing since then. I was told I would get a full refund then a partial refund and the rest would get given back to me when they receive the item back that THEY sent out even though I have told them since day 1 I was cancelling the whole order. The refund was rejected TWICE because again they messed up and tried to refund me on the wrong account! I was assured it was sorted and I will get my partial refund today, still no refund! This has been ongoing for 3 weeks tomorrow! I have put 2 complaints in and the complaints department haven't even got in contact, they keep sending me emails to say they are looking into my case! This is causing me a great deal of stress to the point of crying. I am at limbo here, nothing is getting done, I'm banging my head against a brick wall. The handlers won't even pass me onto the correct department or give me any contact details for the relevant team. Products used:None, because I had to cancel the order and still waiting for a refund Service Value Shipping Returns QualityNo accountability. Bought a washing machine on the 20th November. Paid for delivery and installation. The delivery guys have broken the water valve (had to get a plumber in to repair this -108£) Then once plumber came in and fixed it I put the washing machine on. It was leaking. I then discovered that the draining hose was cut (most likely by delivery guy who must have used a Stanley knife to unpack the washing machine). Called the customer service (good luck to get hold of them first) They said an engineer would come in and this was for the 4th of December. But because I'm working I moved it to the 9th. 3.00pm on the 9th still haven't heard of the engineer. Call again customer service only to be told "this has been cancelled. They tried to call you but you didn't pick up." No one tried to call me. Customer service full of BS! Been stuck at home waiting for them to come and repair for nothing... They have my email + phone number. No contact have been made. They are only good to say "I'm sorry I apologise for the inconvenience this is causing" I spend 400£ on a washing machine I cannot use and 108£ on a plumber which they should repay for but I'm still to hear about this of course. Avoid Currys at all cost. Service Value Shipping Returns QualityTraded in a phone online. Original estimate was not honoured because of some made-up defects. When pushed, reasons were changed and new artefacts were produced which were outside their T&Cs. No response from formally complaining. Eventually got some of the difference refunded but the process is still highly unfair. I would be careful trading in anything. Service Value ShippingWhat a joke this company is. Don't buy anything from them you are better off using Argos. Amazon or any other shop. Nothing is worse then their customer service. They are lying, breaching GDPR by giving you personal numbers. Manager never call you back. They cancel your order without permission and don't give you money back. Also after sharing my story with my friends, I have found out that they had a similar experience in the past. One of them where waiting 2months for a replacement of a brand new fridge that was faulty when delivered. Products used:Washer dryer Service Value Shipping Returns QualityI bought a Samsung tv in late June 23 to replace a faulty tv on warranty, with an email voucher I had received as you could not repair my Samsung tv. I then purchased another Samsung tv and ordered online using the credit vouchers I received. I was away regularly abroad so didn't have much time to view the television. On my return I started to notice issues with the tv with the picture turning black intermittently, sound issues whereby the tv sound was not very good sounded echoing, lip sync issues with Sky glass box and large crackling noise when switching channels. I contacted Samsung mid October regarding all the above faults and issues, I sent many emails and correspondence proving these issues. The tv was picked up and repaired a week later although I was not happy with the state I received the tv back. Several marks all over the screens, a new main board and then also foam and tape to help with sound issues. You can imagine that I was not happy with the repairs. I had bought a brand new tv less than 4 months old and now I had a tv with replacement parts and quick fixes. On 18/11/23 called Curry's customer service based in South Africa, after several hours speaking to various people and getting cut off several times and no customer service help at all. People were just reading from screen scripts and not listening to my issues. Eventually though I spoke to a lovely person in technical that advised they would pick up the faulty tv and issue a refund. The tv was picked up on 21/11/23, was promised a refund but because my original tv from May was replaced with vouchers then I had to receive vouchers again. I requested email vouchers as per the previous tv replacement. I was advised that an email gift card would be issued. I telephoned 3 times to make sure I would receive the vouchers by email and was assured the was the case and to wait 3-5 working days. It is now 4 Decemeber and I still have not received anything and still have no tv. I have also tried to log 3 complaints about my treatment and nothing no feedback or anything. I am now at the stage where I am £1400 out of pocket, with no tv and no resolution. I have lost faith in Curry's and will never buy from them again hence why I am now taking it further to Trading Standards and maybe the police as I have been robbed. Tip for consumers:Do not buy from Currys Products used:Samsung TVIssue remains unresolved. Having bought a TV online and being led to believe one was available in store this was not the case. Eventually the TV was delivered. On setting up the new TV it was broken (cracked screen). Contact customer services to be given a runaround. Web chat useless. I was told that the TV would be collected 2 days later however, a replacement would not be dispatched until the TV was received back to their warehouse. Potential turnaround of a further 5-7 days! In 2024 how can a technology retailer be proud of this post-purchase customer care? I'm out of money until the replacement TV arrives, whenever that will be. Lesson? Should have gone with Amazon! 0 out of 5! Tip for consumers:I should have used Amazon. Products used:Television Service Value Shipping Returns QualityIf I could give 0 stars it would reflect the service from this company. Online order on 6/12/2023 Told several times from 8th December onwards that is would be delivered the next day, this was on the webchat and telephone and in store. Attended store on 19th December after continually being fobbed off with lies. Advised in store that the customer services should have the knowledge to advise that the item was lost in transit. Had to then phone Customer Servcies (more lack of/not a clue in) to request refund as lost in transit. No refund as of 8th Jan. Rang Customer Services on 8th Jan, advised refund would be with me on that day, still no refund. Rang today, after 40 minutes on the phone going around in circles with these people they still haven't refunded me. Products used:went to Argos and purchased item cheaper and collected on the same day Service Value Shipping Returns QualityCurrys can start with their customers services. Phoned in to see where my parcel is and got told the laptop I order doesn't get made anymore after a week. Phoned again to change my order and got told my order got cancelled even tho I didn't ask to cancel it. After few days phoned back to see why I didn't receive any emails or texts that my order got cancelled and got told that my order was never cancelled absolutely horrible experience I had with currys. After all that I got told I need to wait until they open an investigation. So basically it's been 3 weeks, no refunds or calls or anything from them. Absolutely crazy when you think company this big and you have to deal with stupid problems like this. You Service Value Shipping Returns QualityWorst company ever which truly shouldn't be in business. From CEO level down they don't care about customers and don't honour what they promise to do. When a price match is successful, codes supplied don't work and then they block webchat from price matching again with the company that they had previously price matched with? When you complain to CEO level quote "one unhappy customer is one too many" so they make the Customer more unhappy, and they pledge that they are "determined to get things right" but then go onto totally ignore the complaint. Waste hours being passed around every department because no one accepts responsibility and passes the buck. I'm certain I've even spoken to the cleaners. Stay well clear Products used:Haven't yet still waiting to see what this company does Service ValueWould not exchange or rufund on item a few months old! Only would return to manufacturer with a 6 week turnaround! Never again Currys! Products used:iron Service Value Returns QualityReported faulty item Dec 26th. First date for repair was canceled, then wouldn't rearrange for after 2pm so I didn't lost a full date pay. Rearrange for Feb, the guy came with the handle but no screw! The main part I repeatedly told both currys and bexo. So almost 2 months after reporting fault STILL not fixed. Then the problem would arise of having to lose a day's pay for incompetence over a screw!. Finally decided to just swap for a new oven as weirdly somehow easier than replacing a screw. Was told on the phone that all I had to do was call the store and give them the authorization code to arrange for a new oven to be delivered. Was told it was simple. Just phone ect. Obviously this was also untrue as after hours on the phone calling different numbers that we given I finally go through to be told this couldn't be done on the phone and I had to go to the store. Brilliant I live nowhere near the store it was purchased in. Phoned back again to be told I could speak to the store manager and explain. Again not as simple as that as Noone answers the phone. So after wasting hours and hours and constant stress I had to waste another hour and a half round trip to go the the store, and wasting fuel. I was told I had to so to the store it was bought it. So after hours in the phone, I drive to the store. Only there to be told I could have gone to my local currys and didn't need to go to the store. To be honest I'm disgusted, as a neurodivergent, this has caused significant stress, and has cost me my time and money to sort out an issue that was actually simple.Currys are the single worst company I have ever dealt with for customer service, I have an £860 voucher to purchase 2 Apple Watches, I ordered them to the Blackburn store to collect on Monday, I waited for my collection email but never got it, after 4 days I checked my curry's account to be told the items had been cancelled due to no stock, no refund to my gift voucher, the items are still available online so clearly they are letting people order items they don't have every single day, I have since contacted the customer service team as if, to be promised a refund urgently, no one has ever come back to me, I then made an official complaint on Friday and was again promised a message back but yet again no contact and no refund. This has now been going on for three weeks and absolutely none of this is my fault, I will never ever be buying anything from them ever again and they still owe me a refund of £858, they are a joke and I would advise people not to trust a word they say, I have now been promised by 10 separate curry's staff that they would fix this problem and I still in exactly the same position as I was a month ago Service Value Shipping Returns QualityAbsolutely shocking experience Absolutely shocking experience, will never purchase from curry's again. Purchased a lap top, didn't get opportunity to set it up until outside 30 day return policy (due to circumstances), only to find product was faulty and not working properly, when trying to set up (held my hands up to the fact I should have checked it sooner, but time/ circumstance did not allow). Not useable as running so slow and not to its specification. Literally that slow it's unusable and also will not allow to be taken out of S mode (page just freezes/spinning). Contacted curry's to explain the situation, to only be offered a 'repair' on a product they supplied to me in faulty condition. Was not happy with a repair as have not used the product and was supplied faulty. Have lost faith in the product altogether. Thought it was fair to request that I return the product for a credit (not refund), so that I can purchase an alternative laptop and curry's still secure the sale. Still only offered a repair! Can understand a repair if I had used the product and it developed a fault, but it was new, had not been out the box and had been supplied faulty! If I was satisfied with a repaired product, I would have purchased a refurbished laptop for a fraction of the price, rather than buy new! Contacted curry's to request a call with a manager on two occasions, no managers available as in briefing meetings apparently. Twice I was promised a call back, once within 72 hours and once within the same day. Still awaiting these call backs two- three weeks later! Everyone I have spoken with sounds like they are half asleep and don't appear in the slightest bit bothered in resolving the situation (I expect the customer service staff are fed up with being inundated with calls like mine, if people are complaining about similar experiences). I called Curry's again today and finally got to speak to a manager, who again insisted a repair is the only option, as I am outside the 30 day refund policy in the terms and conditions. Nobody is taking on board that the product hasn't been used and was supplied in faulty condition. Have now lost faith in Curry's customer service also. I'm pretty sure given Curry's have not called me back as promised on two occasions and I have now waited two-three weeks, that they are now also outside of their terms and conditions. Still not willing to resolve my issue and weeks later my son still without a working laptop purchased for his birthday (for use with school work). Requested a letter of deadlock confirming that Curry's not willing to offer credit or refund for a product supplied in faulty condition, which hasn't worked properly from taking it out of the box. Also requested an explanation/reason as to why a manager has not called me back as promised on two occasions. Apparently there is now also an issue with providing the letter/email, as they are struggling to find a department who can supply this. Most definitely going to take the matter further. Disgraceful experience, really poor customer service. Service Value Shipping Returns QualityAsked for a new Kindle,was advised and sold a fire HD8 which bis an ipad with a Kindle app. We did not know any better at the time,so on holiday on kindle cannot read the screen in sunlight. On returning it when back and within the 30 days,was told as it had been opened there was nothing they could do.We are currently in the market for white goods, a vacumn, and tele but will shop elsewhere, wished i had read reviews first.T.J.STEADMANWhere do I even begin? I had an awful experience in Watford's shop. The manager UCHIT was super rude and disrespectful. Here goes the story: went there to buy something as a gift for someone, and a stuff helped me to get what I wanted and went back to the till to pay. I paid in cash, and while I was waiting for my products to come, the manager came and asked me, "Why do you buy these two products", and I said as gifts, for someone. So he asked me if I am willing to return them, and I said, well not sure, If they don't like it, of course I will. Then he added that couple of months ago I came and bought an expensive item, and I returned it the next day ( this is true), so I said that is correct, so I asked him if it was a problem, he said no, but we know you are going to return it again, and I need to know why and see if everything is legit. I was confused. What does that even mean? If the box is open, they won't refund it to you, but they DO open the product there once you go for a refund. The manager said that NOBODY BUYS THAT EXPENSIVE GIFTS FOR SOMEONE, AND RETURNS IT THE NEXT DAY. IF the company has a return policy for 30 days, THEY SHOULD NOT ASK YOU anything about the reason you want to return it, as long it hasn't been opened. Service Value Shipping Returns QualityOrdered a mobile phone and on the 25th November I received am open parcel with an empty box. I immediately contacted Curry's who said they would investigate it and be in touch by the 14th December... well 14th December came and I hadn't heard anything so I got back in touch when I was told it had been escalated and to allow 24-48 hours but once again this time went and I still had not heard anything! I contacted Curry's again and again told it had been escalated now to the refund team, please allow 24-48 hours but again nothing so again I contacted them and was told they were going to manually order the refund and allow 3-5 days which again I did and nothing. Not once has Curry's contacted me regarding this issue and now every time I get through to anyone they hang up or leave the chat. I still have no phone or refund from them and they are impossible to deal with. NEVER order from Curry's, they don't care about their customers and I now believe them to be theives. I have caught them in at least 6 lies now and when confronted about these lies guess what... the agent dissappears. Service Value Shipping Returns QualityBought a samsung fridge freezer that turned out to be faulty, contacted currys 5 days after delivery and they point blank refused to exchange saying there is nothing wrong with it even though it make such a horrendous noise (check video that i sent to currys which they tell me is a normal noise) that i have to turn it off when im at home, one customer service agent even told me that I should pay for an engineer to look at it! Absolute joke of a company i will never buy anything from them again! Tip for consumers:Dont!!! Products used:Samsung RB38T636DB1 fridge freezer