Ordered on 2/7/24 package was due to arrive 2/12. It's 2/15 and still nothing. I reached out to saks and was told the shipper must have lost it and I will have to wait weeks for a refund until they authorize it. They use a low budget shipping company- Pandion. If I had known this, I never would've ordered in the first place! Shop at Nordstrom rack instead where they use reputable shipping companies and have awesome customer service. Service Value Shipping Returns QualityAs many other people have said, this company will not refund you any return or misplaced packages. The customer service agents are horrible and don't resolve anything. I have been going on 2 months trying to get my money back. WARNING: do not buy from this retailer. It may seem like buying from a big department store might be easier to deal with customer service but WRONG! Service Value Shipping Returns QualityI ordered a Balenciaga hourglass croc bag online, a FAKE bag was delivered to me, I immediately went to their closest store, I was told to call customer service and that return can not be processed in store, after 20 minutes on the phone and pictures of the Fake bag emailed to them, I was given a prepaid shipping label to return the bag and says to except refund in 15 business days. Two weeks later I received the same bag in the mail saying the bag can't to be refunded because they didn't sell it to me. SCAMMERS! Value Shipping Returns QualityVery bad experience, my black friday purchase was a waste of time and money. Clothings were defect where I had to make a return, they still charged me shipping fee. Customer service can not be found and if you get lucky with their phone number, they barely understand English. I will never buy any thing from Saks Off 5th. Tip for consumers:If I read other people's review a head of time, I would not have ordered from Saks Products used:Coats, shirts, .. Service Value Shipping Returns QualityI ordered what I thought was a well made "red" wool baseball cap for my daughter. She received this a terribly mis-shaped "black nylon" cap with a bill that looked like a very sad duck. When I made my first inquiry as to a return they asked for a picture of the hat received, a copy of the receipt and bar code attached to the hat - I sent all and have not received any further communication. This review is not about the poor quality nor the wrong item received, it is about POOR customer service. Do yourself a favor and shop elsewhere, but remember to read reviews before you do! P.S. I gave them 1 star only because I had to, oh yeah, they did take my money and send out "something" in return. :( Products used:I purchased a red wool basebal cap, and received a black nylon cap. ShippingI ordered four items but only received 3. I contacted Customer Service for an investigation and received a no-refund decision! It infuriated me because it was their packing crew's fault for not including all the items in my order. And now, no refund means that I have to pay for something that I never received. This company is a joke! I used to be a loyal customer of Saks. After this bad experience, I've learned a lesson that cost me $70--I closed my account and any communications with this company. Stay away! Service Value Shipping Returns QualityBig fan of Robert Graham, was searching online for deals and came across this site. I knew the Saks store brand by name, figured this was like Nordstrom Rack having last season/overstock items at a deep discount. Got three pairs of shoes, several shirts, and a robe. All of them high quality and certainly not knock offs (I have legit RG shirts from their shop on Abbot Kinney so I know what real RG shirts are. Absolutely floored by the prices, fantastic for what you get. Had no issues with shipping, ordered on a Friday afternoon, and everything arrived by Monday, well packed and everything there. Not sure why so many people had issues, this was flawless for me. Would order again. Products used:Shirts, robe, shoes Value Shipping Returns QualityI was thinking about purchasing some shoes from your company, and awhile later I had a customer walk in and was and had been on hold for a good amount of time, and when he got through he was not happy with the 2 left shoes he had received, and customer service was not interested in helping him at all and had an attitude, so this is the reason I will be taking my business to a company that actually cares about customer service, sincerely Scott fleenor Products used:None received 2 left shoes Service Returns QualityI did an order online on December 4th and I received only 2 items out of 3 and after 8 phone calls and 15 days of waiting to do their investigation they didn't refund my money. Tip for consumers:I can’t believe such a big company deals with their customers that way shame on them what kind of a company does investigation to refund a customer his money when it’s their fault not sending the full order. Products used:I returned all the merchandise Service Value Shipping Returns QualityI had the most horrible experience and I am involving my attorney on this matter: I ordered 14k golden necklace which has NEVER been delivered to my building! The carrier sent a photo of package delivered to the wrong building. I sent a photo of my lobby which is completely different the lobby from carriers photo and also a confirmation from my doorman that he never received a package. (Photos are attached) I have filed claim twice with Saks Off Fifth and both times they denied my claim saying that the package was delivered. I would never recommend anyone to order anything online from them! They are criminal! I am Service Value Shipping Returns QualityPurchased a gold necklace, returned the next day as it was damaged. They received the item on Dec 26,2023 and I still have not received my refund. I learned the first customer rep I spoke to did not open a claim when I called to follow up. The second rep opened a claim. It will take 10 business days to research and another 5 to receive the refund. If I am lucky I will receive my refund end of February.I ordered a pair of shoes The actual size was much larger than indicated I followed their steps for a return They sent the shoes back to me accusing me of wearing them I called an explained I couldn't wear them even if I waned to because of the size I was told they would contact me in 24-48 hours... No contact I called back and was told there is nothing they can doI recently ordered an item from here and did not receive a refund during investigation for no valid reason. This place sucks and I will never in my life buy from here. If you want something shop somewhere else! They suck! Tip for consumers:Don't shop here Products used:This place sucks Service Value Shipping Returns QualityI have placed 4 orders with this dump in the last 30 days. I only received 1. When I contacted customer service, I was told the only thing that they can do is put in a claim, which takes 7-10 days. After a long wait, I was told that my claim was denied. So not only did I not get my items, they kept my money. STAY AWAY. They have the worst customer service I have ever experienced, even considering Comcast. The customer service here is plain horrible and their management/policies are plain disgusting. I contacted the Better Business Bureau and my ATTORNEY GENERAL, after reading other reviews. Tip for consumers:WORST CUSTOMER SERVICE I HAVE EVER RECEIVED, NO EXAGGERATION THAT'S LITERAL!!! Products used:Clothes Service Value Shipping Returns QualityDO NOT EVER SHOP AT THIS STORE AS THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! AFTER BEING A LONG TIME CUSTOMER OF OVER 30 YEARS THEY COULDN'T MAKE A ONE TIME EXCEPTION TO RETURN AN ITEM OUTSIDE THEIR WINDOW! THEY EVEN TOLD ME IF I WERE HOSPITALIZED FOR 3 MONTHS THEY STILL WOULD NOT MAKE AN EXCEPTION TO THEIR RULE SO I WOULD ADVISE TO NEVER EVER SHOP AT THIS STORE AS THEY COULD CARE LESS ABOUT ANY OF THEIR CUSTOMERS! Service Value Shipping Returns QualityFedEx lost my package and sacks or desechos won't refund me. I call customer service and I have to wait for so long to get someone that doesn't understand English.They sent products different from description. They also sent counterfeit luxury perfume which lasted less than an hour. Then I had to pay $10 to return. They prevented me from reviewing their products from their website. They are just like scammer. Only buy from them if you can accept paying returning fees to return their counterfeit products. Tip for consumers:Do not look at the reviews on their website. After I made purchases, they made it impossible for me to review with low stars. Do not buy from this scammer. Service Value Shipping Returns QualityOrdered Effy Ring and Fedex delivered a package with an empty Effy Ring Box! Customer service refuses to refund! Unbelievable rip-off of the highest order! DO NOT SHOP HERE! Tip for consumers:Never have I experienced, from any seller, the refusal to pay for something I did not receive!!! Products used:I still have an empty ring box I should return so they have to pay for the shipment!!!! Service Value Shipping ReturnsI ordered a pair of designer shoes on clearance. What I received was a used pair of shoes in the wrong size in some random other designer box. There was no new shoe packing, just slung in a box that did not correlate with the shoes Appalling customer service follow up. Ruined them needed for event. All Saks off 5th agents offshore say that Saks does NOT have US contact that Saks off 5th corporate is now in Philippines! And sadly we all know how frustrating it is dealing with the customer service offshore. When calling a store the staff confirmed that!? Saks off5th is a US based corporation! Apparently they have their offshore 3rd party contractors and domestic store staff lie about the corporate location in an effort to shield the executive management from any sort of accountability. Stay Away... This is classic bait and switch Trying to fraudulently pass off used merchandise on unsuspecting customers. Additionally trying to correct they turn into a maze of deception. Tip for consumers:That they misrepresent the merchandise as NEW No quality control the merchandise even if it had been new (it was not) was the wrong size! No US based representatives if you have a problem you get the complete run around from agents that barely communicate english effectively. Products used:Shoes Service Value Shipping Returns QualityI am very disappointed with this company's refund process. I have ordered two ladies' coats one of which was too small and I had to return it. The return label was for USPS so had to stand in a long line at the post office which was two weeks ago and there is no sign of my refund monies. They received the item a week ago but still no refund. Their long refund policy is actually defeating their purpose of selling as much merchandise as they can for the Holidays, since people are unable to spend the refund monies on other merchandise which most of us would. Due to their awful return/refund policy, I won't be shopping on this site againHorrendous! They charged for my order and I never got it. I have called more than 20 tines and no one knows anything or willing to solve the situation, not even supervisors. First and last time! Tip for consumers:Don’t buy there!!! Service Value Shipping Returns QualityI ordered a sterling silver necklace with a Star of David pendant, and instead of sending the necklace and pendant that I had ordered, they sent me a CHEAP beaded bracelet! I went to submit a request for a return and a refund, and it stated that I can drive to the store and return it without shipping charges (store is about 40 minutes away... and CLOSED during the quarantine!), or I can pay a $10 shipping fee to return an item that I never ordered! I called customer service (after waiting on hold for an extended period of time), and the rep processed the return for me and waived the return shipping. At that point, I still wanted the jewelry so the rep placed the order again for me (had to charge my credit card again). I got the shipment yesterday, and IT WAS THE SAME CHEAP BEADED BRACELET THAT THEY HAD SENT THE FIRST TIME! At this point I was furious and wanted to just return the item and not purchase anything from them again. So, I called customer service again, this time, waiting on hold for 28 minutes and 54 seconds until I spoke with a customer service rep who could process my refund and waive the return shipping. I expressed my deep frustration with Saks and not once did I get an apology for the terrible service and the time I wasted for their mistakes! Never again!I ordered a 2 piece tuxedo. Only the jacket was shipped. No pants. The jacket had been rolled up and placed in a gallon size plastic bag. When I contacted customer service, the non-US based customer service representative asked me to upload a picture of the missing pants... (really). Ultimately, another agent sent me a return label. I had to argue about not paying SOF's $9.95 return fee. It will take 2 weeks to credit my credit card. Somehow, I just know SOF's next illogical move will be to say that I only returned part of the suit and that my refund thus cannot be processed. Never again. Walmart has better customer service. Products used:none Service Value Shipping Returns QualitySaks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and they billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!Stay away, I bought a few items, and some of them never arrived, I was told that I will get a refund for the item that did not arrive and I ended up getting charged double and never received the item, when I call them they tell me it's in process and customer service are very rude and disrespectful people that keep talking and don't let you talk, supervisor is never ever available, I called twice total time hour 40 minutes waste of my time and I'm honestly extremely pissed off, I will never ever shop from this company again even if they had 90% off sale Service