JackThreads is back in the hands of the original Founder... and you can totally tell. I have purchased 3 items recently and I am all-in again! Customer service is back to what it was... you can live chat with them and get an immediate response. Everything is updated on the site and new drops all the time. Delivery was spot-on for everything. Been hoping JT would come back to life and it looks like they pulled it off. Good for the original founder and good for the JackThreads brand. JT is my jam. Shipping Returns Quality Date of experience: January 5, 2023You guys are the worse and i'm going to blow your scam sites and post terrible reviews. I returned an item 3 weeks ago almost worth 300$ and i have yet to receive a refund, call, or email. Ive followed up with my bank to deal with your garbage company. Everyone go read up on this site before ordering. Thanks for nothing. Date of experience: April 13, 2017Excellent service and always comfortable clothing. They were out of my size for the Arch Joggers so I went to Revolve instead, but nothing against Jackthreads. I'm just extremely thin and require an X Small size. They usually always have in stock and the clothing is great quality. Also, I love New York <3 Date of experience: November 17, 2015I placed my order and after reading all the reviews i was a little nervous about how long it would take. Needless to say, i received my package in ONE DAY! I could not believe it! Very happy customer! Date of experience: November 30, 2017Used to love JT back in the day, and I bought recently because the founder is back running the business. The customer service and pricing are great again and the list of available products is growing. Glad to see them back Tip for consumers:This company was amazing until it was sold a few years ago. I never thought it would come back, but the original founder bought it back and now it is back and even better. The products are amazing and I can tell they’re adding more and more. The customer service is super professional and responsive. I don’t know about returns or any of that bc I’ve kept everything. It’s so nice having it all back!!! Products used:Shoes, Jackets, Shackets, socks, sweat pants, hoodies, boots Service Value Shipping Quality Date of experience: January 5, 2023I really like the styles of most of the items here. How I wish they have smaller sizes for kids and teenage boys. Today's kids wants to be look like an adult. I like dressing up my kids and Jackthreads is my taste. I am pretty sure it would not only me but also my growing up kids will consider Jackthreads an all-time shopping site if they made it, especially for shoes and suits. The delivery was reasonable enough and the quality of the pants that I ordered was pretty good except the sunglass. Date of experience: November 30, 2015I've been trying to get in contact with JT for over a week now and no resolution. I've been asking them for an update to a shipping label but after more than a week, no resolution. I put a request in on PayPal, but what do you know, the package is now intransit with an incomplete address and still no word back from them... Tip for consumers:don't $#*!ing buy $#*! from these scumbags Products used:if i ever get them.... Service Value Shipping Returns Quality Date of experience: December 3, 2018I ordered on May 7th and was charged on May 9th and it is May 19th today and still no shipping notice or package. They had a great going out of business sale and of course like many I took advantage of that. I have left messages and emails and no one has gotten back to me. This is unacceptable in so many ways. If JackThreads truly cared about their customers they would of treated us well even in the end. I guess they just cared about getting a quick buck and shutting down shop. Date of experience: May 19, 2017Do not order from them. They will not reply to emails, calls, texts, message or ANYTHING. It took a month to get my order. This company has serious issues. Stay away! Date of experience: March 23, 2017It's really cool to see a brand that really understands what I want. GREAT FASHION FINDS. GREAT VALUE. GREAT CS. I have purchased 4 different times since JT's relaunched and I have been really happy with my experiences. I highly recommend. Service Value Shipping Returns Quality Date of experience: January 6, 2023I have a $250 dollar voucher with Jack Threads and are refusing to acknowledge it. They have now stopped replying to my emails. Do not shop with them! They will Rip you off. Date of experience: August 17, 2019BEWARE. When you purchase the item it says "returns accepted." but they are the first company that does not refund your money. They only give you store credit. Do not refund money on returns. Date of experience: February 4, 2015Ordered for my teenage sons. Great prices and quality. Arrived quickly and in good packaging. Would definitely order again, and would recommend to others. Date of experience: December 15, 2015I ordered a digital gift card on 12/5 to be emailed to my son on 12/23 for Christmas. I got an email right away with confirmation along with an order number. My son did not receive the gift card on 12/23, so I sent a message to Customer Service inquiring why it had not been sent. I got a reply from them quickly, informing me that it was canceled by the "Consumer Protection Department" because it saw "something that it thought was cause for alarm." They said they "passed along" my information to their team to re-examine the order and "they're always willing to give it a second look if the customer contacts us". I replied, suggesting they should have contacted me with any concerns, or at least emailed me that it was canceled, and explain the reason. They responded to me saying "Due to the sensitivity of this information, we are not allowed to contact the buyer in case the card was compromised. The review system used does not allow us to notify customers as a safety precaution to protect your information". WHAT? That's what my BANK is for. THEY will notify me if my card has been compromised, or, because I check my bank statement daily, I would have seen if there was a suspicious charge on it and dealt with it accordingly. They then stated that after further review, they did not find anything that even warranted a cancellation and that they "adjusted their parameters for review so that it shouldn't happen again". Then they suggested I could re-submit another order and they "will review and approve it as long as everything is correct". Sorry, it was only $200 but I'll take my business elsewhere. Date of experience: December 26, 2016Service is almost non-existent. Some items marked "Final" so when you "try" them you can't return them. Complaints not answered. A very nasty place. Date of experience: March 12, 2017I love Jack Threads. I buy joggers for my husband there that I can't find anywhere else and they ship super fast! The app is the WTG tho. Date of experience: May 20, 2015$6.99 charge for a refund which just happens to be equal to a S&H charge to otherwise "free postage" return service. Just can't help themselves! Date of experience: September 30, 2015Wonderful products at amazing price points. Something here for your guy and the house as well. So easy to navigate through the site! Date of experience: October 22, 2012Very fun site to shop for my husband. Finding his birthday gifts have never been so easy! Date of experience: July 27, 2014Best Men's fashion website online! Great designs and good deals. Date of experience: October 7, 2013Ordered some shoes came very fast at a great price will shop again! Date of experience: August 23, 2011