I purchase an order Dec 10,. In the amount of 38.37, Dec.,12 my order was cancelled. I called customer service dec.12 asap, I spoke with them and my refund was suppose to be 34.88. Dec.16 I received a refund of 3.84. They refuse to give me my refund.I never received any merchandise. They are wrong to keep my money and never gave me any merchandise. They stole my money. They are thieves. Do not shop on line because they will steal your money! Tip for consumers:Do not shop on line, They will steal your money. Products used:none Service Value Returns Quality Date of experience: December 10, 2024I don't know what happened to this company. Placed an order on 12/6 for 15 candles. The package was delivered to the wrong address on 12/15 by Fed-ex, who uploaded a picture of my package on someone else's porch, a house with white siding. My house is orange-brown. I called Bath & Body Works early the next morning and spoke with a customer service rep who told me he was shipping out a replacement package. When I asked for the order number he said it was the same number and I would get a confirmation email. Late that night I had not gotten an email so I contacted the Chat service online and asked the agent, whose name was not provided, if a replacement order had been made and was told it was cancelled because some of the items were out of stock. He said he could only ship 9 of the 15 items because the rest were out of stock. When I pointed out that only 2 items were showing out of stock online he said that even though they were showing in stock they could not be replaced. So he was clearly lying to me. When I questioned him about this, he abruptly ended the chat. I reinitiated a chat and asked for a refund the next "Agent" (probably same one) abruptly said that he or she could not assist with the problem and ended the chat. I repeated the process once more with the same results. I just got off the phone with my bank to dispute the charge. It is unbelievable that it had to come to that. We have shopped here for years, decades even, and we are sad because we love their candles. Needless to say, I will not be shopping here again. Service Shipping Returns Date of experience: December 15, 2024So I wait in line for my turn for the candle sale it new it was a hoax they keep pushing back the time like four times I never was able to order with the sale never again Date of experience: December 6, 2024Horrible shipping time and worst customer service. I would never ever order from them online again. You place an order it takes five days maybe more to send the items out. There's no way to contact customer service horrible, horrible, horrible horrible horrible horrible horrible horrible horrible horrible experience Service Value Shipping Returns Quality Date of experience: August 1, 2024Quality products with a scent for everyone. The body products really do cleanse and the scents last a long time. The body scrubs have excessive walnuts shells though. Everything has great price when on sale, but is a little costly if you don't use the semi-annual sales or loyalty rewards. Arrives about 2 weeks AFTER original delivery date, so shop in the store where you can actually smell and test the scents to make sure it works for you and your body chemistry. Customer service is no help for online sales, but the associates in the stores are always friendly and knowledgeable. Tracking is not always updated, so you never know where your order is until you get the notification that it has been delivered. Products used:Body wash and fragrance mist Service Value Shipping Quality Date of experience: January 15, 2024This company is very fast sending you the products.I love all the soaps.I find no problem with them.the pumps work fine with the hand washing soaps.I feel bad for the customers that find they don't pump.I will continue buying from them Tip for consumers:You won’t be disappointed with your purchase Products used:Washing hand soap..candle..bath soap Service Value Shipping Quality Date of experience: March 25, 2024I have been dating my girlfriend for over 3 years and I decided to present her a beautiful gift. She loves luxury cosmetics and I found this shop to buy her some of them. There are so many cosmetic products available and I bought for her Diamond of the Season "Ultimate Hydration Body Cream" and she loved it very much, of course besides that I bought lots of other cosmetics but this one she appreciated mostly. If someone wants to give a present to their sister, girlfriend or mother, I can recommend this one and you won't regret it! Date of experience: May 1, 2024I placed a pickup order at a store near me for some wallflower refills. I got the confirmation email, then the email that the order was ready for pickup all while I was at work. A few hours passed and I got an email saying my order was cancelled. I called the store to see if I still needed to come pick anything up, and they said they never even received my order. I have all the confirmations so I know it was the correct address and I know my connection was sound when I placed it. They told me to place another order but the item was already out of stock in store and shipping is $7, and it's been >36 hours without getting my 20% off returned so I couldn't have combined that with the sale which I did in the first place, which ended 2 days ago. Meh Products used:An empty piece of plastic I bought 3 years ago that's supposed to omit scents Date of experience: February 11, 2024For years I have compared other candles to B&B's candles. And I would always choose B&B's candles until now! And I didn't mind spending 100 dollars or more. But now for some reason the scent of the candles have decreased. The chemist or botanist or whoever is not putting the same fragrance as before. I can tell. So they won't do anything about and I WONT ever buy candles from them again! Tip for consumers:If you are dissatisfied with Bath and Bodyworks too, let’s choose not to shop there Products used:Candles from Bath and Bodyworks Service Value Quality Date of experience: February 26, 2024I have ordered online with the app a few times and every single time I don't get what I order it's very upsetting. Last time they said they were out of the product went to the store they had tons of that product. Please remove your opinion to order online Tip for consumers:Please remove the option to order online Products used:I used the app and it's not worth using Service Value Shipping Returns Quality Date of experience: January 23, 2024I have been buying this soap for so long I dont remember when I didnt have it. Every year I buy enough Vanilla Bean Noel to last my husband and I for the whole year. For the longest time it was was the best vanilla scent I could find anywhere. Then the musk was added and it wasnt so great anymore. Every year it gets a little worse. This year is the worst though. I dont even know what it smells like anymore but i will not be buying again. So very disappointed. No one will ever match the original smell. Products used:Vanilla Noel Body Soap Service Value Quality Date of experience: February 21, 2024I will never order from them again. I placed a $60.00 order and a code to receive a free Body Care Gift. When I got my confirmation email I noticed that the gift was not included. I immediately contacted customer service and voiced my problem. I was told that they would take off the shipping charges and I could place another order. So I would have to place another order and pay for more shipping charges. I told them I only wanted to have my free gift shipped to me. I was told they couldn't do that. But what I could do is return all products to the store to get a refund. So essentially I paid for the initial shipping charges which were $6.99, I had to travel to the store to return the products, so I have no product, no free gift and all of my time spent handling this. They then offered my a 20% coupon to shop. What a slap in the face. Service Value Shipping Returns Quality Date of experience: January 30, 2024Received broken product and was informed by their customer service that they would backfill. 2 weeks later get an email that they are not going to backfill and that I needed to take the complaint up with LazerShip that delivered the package. Contacted LazerShip and they informed that that had to work with Bath & Body Works, so I am left with $191 of damaged broken product. Tip for consumers:Will never shop with Bath and Body again. Products used:No Refund on damaged goods will just try and say it is the shipping companies problem. Service Value Shipping Returns Quality Date of experience: February 9, 2024Not what they used to be. Simple exchange and offered gift card for 49 cents. Ridiculous. Tyler, the supposed "manager" was nothing but a robot stating "our policy". Other manager up front, no better. Give your 49 cents to the next customer please. I'm done. Tip for consumers:Not worth the hassle Products used:Exchange a fragrance Service Value Returns Quality Date of experience: January 1, 2024The online site takes your money a d then returns most in an recheck. You pay for full shipping on a limited number of items. It happens immediately so they knew before they took your money. And leave those items up. After I complained my rewards was frozen I could not get my free item I earned spending at b&b. Used to love them. Exploring Goose Creek Date of experience: January 27, 2022I placed an order 12/3/21 the tracking number provided shows that UPS never received the shipment. It was a Christmas present and all customer service could say is we don't have the product in stock anymore there is nothing we can do! (20 day's later)! Tip for consumers:Very Disappointed Products used:I didn’t I have to go somewhere else on Christmas Eve!!! Service Shipping Date of experience: December 22, 2021I spent quite a bit of money on wallflower refills. They have never been the quickest to ship but then my package was damaged in transit so I contacted customer service who told me they should ship me a replacement order but I will have wait another week to 9 days for it to reship. The only other option was a refund. That's the best they could do for someone who spends thousands of dollars there each year. I'll find somewhere else to go from now on. Service Value Shipping Date of experience: February 13, 2023I won't order from bath and body works again they have a terrible delivery rate! 2 packages never came. I was super disappointed because I had ordered the candles as gifts. Bath and body works change the packaging you ship your boxes in or require signatures for deliveries this is insane. My address is in Largo MD don't know how or why my package ended up in Chesapeake MD! Tip for consumers:Don’t have your order shipped pick up in store instead Products used:Candles Service Value Shipping Returns Quality Date of experience: September 21, 2021I am usually happy with bath and body works but I was extremely upset with my last order. It was cancelled on 4 days after I place the order stating that they were out of the product. However, when I went to the web site, they still had the items. I wanted to talk to someone but there seems to be no way to get to a customer service representative. I received the usual emails confirming the order and order being worked on. Products used:none Service Value Shipping Returns Quality Date of experience: November 17, 2022I love Bath and Body Works. They have great smelling body products. They have so many different scents that everyone will find something they like! The prices are really great as well! Shopping here always makes my day! Service Value Quality Date of experience: March 31, 2022Placed an online order in plenty of time to receive for the holidays and 2 weeks later still hasn't even been shipped. The customer service reps are less than helpful and all I am told is that it's in the warehouse look out for an email update. Completely unacceptable especially since you charged me for the shipping. Maybe you should tell customers up front about your lengthy delays had I known I would have gone to the store to make the purchase Tip for consumers:Get customer service reps that can speak English and can actually help customers Products used:Haven’t received my order yet still waiting Service Shipping Date of experience: December 19, 2023Honestly, how can this company pretend to care about their customers when they misrepresent shipping information. How long will companies continue to use the pandemic for an excuse. When I accepted the shipping charge, it specifically said a certain amount of days for my money, right. So if blaming the pandemic is the problem, then the company needs to not charge for shipping for a certain amount of days when they cannot deliver. This is falsifying information, which in reality is against the business law. I have used bath and body works for all my fragrance needs my entire adult life, but I will be switching to perfume from a credible company. I spent over $110 without shipping charge. Since this company has known the pandemic causes shipping delays for them to charge a specific amount for a specific amount of days knowing the issues, this is false advertising. Tip for consumers:Untrustworthy Service Value Shipping Returns Quality Date of experience: March 6, 2022They have great sales so you can stock up on your favorites or try something new. Best body spray. Body wash, lotion and creams. Scents last all day. Not too strong like some others. Candles smell wonderful. Love the tiny hand cleaner. You can carry in your pocket or on one of their cute holders. Date of experience: July 26, 2016For many years this was one of my favorite places to shop. A few years ago I noticed they cut their in-store customer service. First it was no BBW boxes for large volume purchases. Then, no more BBW shopping bags. Next they eliminated the small cello bags with BBW ribbons for tying for gifting. I'm expecting them soon to require customers to bring their own bags. I took to ordering online but now have restricted my orders to only a few times a year when their hand soaps go on sale. I buy in bulk. There are still some fragrances I like, although most of the old classics have been retired. I realize times are hard and I hope they do not shutter their brick and mortar locations. Date of experience: April 2, 2017My wife always drags me in here when we're at the mall, but I don't mind going in. She always buys those little wallflowers things that you plug into the wall. They all smell so good which means our house always smells great Date of experience: September 27, 2017