I will NEVER order from them again. I returned a pair of boots because they ended up being too small. I purchased their label for $10.99 to return them, which I never saw an invoice for. With this label you are given places that will return the order. They don't tell you the size of the box will be an issue. So I had to send it back myself, paying AGAIN. Then I started getting late fees. When I called I was told 1. There was a late fee from 2022 that was never paid. 2. they would not write the fees off, even if I paid the 10.99 that I didn't know about. 3. kept getting told I needed to go into my account to see my balance. IF I had made a purchase I might do that. But why look at my account if I returned my purchase? I was able to speak to a supervisor. Out of desiring to end that call of nearly half an hour I ended up paying 34.97 for shipping and that label. I am totally disgusted with them. Do NOT order from these people! I will be blocking their emails from my address. Service Value Shipping Returns QualityI ordered a pair of suede booties back In September since I live in a warmer climate therefore I did not have any reason to wear the booties at that time. In November a few days after the 60 day window expired I called and was put on hold several times and disconnected trying to speak with a supervisor. After an hour I was told to contact the executive email where I stated my case, they cited there return/exchange policy. I then sent a letter to the president of Full Beauty Brands asking for an accommodation to EXCHANGE the boots for a larger size as of today 1/3/24 I have not received a response. I will not spend one penny with them again Tip for consumers:Unprofessional Products used:Booties that I cannot wear Service Value Shipping Returns QualityThey are not transparent about shipping time, forcing you to purchase to track to know when it will come. I tried to cancel less than 12 hours from purchase and they refused to cancel it and made me refuse delivery (which the post office will only do if it's unopened). One they got the unopened package back, they are stealing my shipping costs. They hide under 16 different company names,And they are ALL TRASH! One Stop Plus Woman Within Roaman's Catherines Jessica London Ellos June + Vie ELOQUII CUUP Swimsuits For All Active For All Intimates For All Shoes For All Brylane Home King Size Fullbeauty Outlet Tip for consumers:They are not transparent about shipping time, forcing you to purchase to track to know when it will come. I tried to cancel less than 12 hours from purchase and they refused to cancel it and made me refuse delivery (which the post office will only do if it's unopened). One they got the unopened package back, they are stealing my shipping costs. They hide under 16 different company names,And they are ALL TRASH! One Stop Plus Woman Within Roaman's Catherines Jessica London Ellos June + Vie Products used:NOTHING.TRASH Service Value Shipping Returns QualitySome of the best clothing I've ever ordered was from FullBeauty and its affiliated companies but that was years ago when I could find good quality clothing there. Now most of their stuff is made from polyester and other manmade fabrics, which means I've been giving them a pass for a while. Then I spotted their Classic Fair Isle Coatigan advertised in a Facebook ad and, to my surprise, found the fabric described in the ad as "60% Cotton, 40% Rayon." That's more rayon than I'd like but enough cotton to suit me. So, I ordered it, it arrived about a week later, color and fit exactly as described. However, I knew as soon as I opened it, from the smell and the feel, that it wasn't cotton, or rayon for that matter. The inside label revealed the garment is 100% acrylic (see photo). I went to the website to leave a review and found there is no option to leave a review for this product; which is why I'm posting it here. This will be my last purchase from FullBeauty or any of its affiliated companies. Service Value Shipping QualityVery bad customers service. They don't take you seriously. The customer service is In Philippins so you can not ear properly. It took a full month for a refund! Cheap product. Different from the picture. DO NOT BUY IN THIS COMPANY. 0/10 Tip for consumers:Bad customer service et fake publicity Products used:Cheap boots Service Value Shipping Returns QualityI also had a really bad experience. The website states refunds are easy. NOT true. When I contacted them because the sizing was way off, they told me there was no such order number, yet it was the number on my invoice. Then I tried via my email address and was transferred to someone who hung up on me when they learned it was a return. I waited a few days and tried my order number again but still they had "no record". I also tried to initiate a return on their website, with the same result. Sadly it cost me $400. I am beyond upset because I don't have that kind of money to throw away! Products used:But it’s a scam because they make it impossible to do a return! Service Value Shipping QualityThis bank is ridiculous and one of the most difficult to Full Beauty customer service could provide me with the correct return information needed to return the items. To obtain the correct return shipping information, I filed a complaint with the Better Business Bureau. I received confirmation that Full Beauty received the items before my next bill was due. When these items were returned, I should have had a $0 balance on my account. Instead, they charged me a late fee of $37.00. From now on, I won't do business with Comenity Bank. Tip for consumers:I will never order anything from Full Beauty ever again Products used:NoneThey are afwul! Don't buy there they will not refund and will ignore your emails! I send back boots almost a month ago still haven't got my 270$ back and they ignore my emails! They are thieves! Do NOT BUY FROM THEM Products used:High boots Service Value Shipping Returns QualityIts a good buiness i like it alot lets see if i can use it for my order i cant seem to be able to use it for my order Products used:shirts Service Value Shipping Returns Quality$157 order from June never sent. Calked in July and they said it was backordered. Called in October and they sent a $19 item. Called in November to report only ine item sent, andthey claimed to have sent everything in June and it was too late forca refund. They are now rated 1.2 and are ranked at the bottom of over 2400 clothing companies for awful customer service. They used to be a good company. Do not order from them unless you want to thriw your money away. Tip for consumers:Crooked company. Buyer beware. Products used:Bra. 4 items never sent and not refunded. Service Value Shipping Returns QualityI ordered two pair of jeans and it took one month to receive items. First bad mark wrong size shipped then the right sized jeans were poor poor quality! Called to get an authorization to return and promised to get full refund. Guess what two statements later late fee & shipping charging still billed! Called over four (4) and got disconnected 3 out of 4 and no one understands or cares to understand! ***** Do not waste your money*** Bad business & poor customer services reps. Tip for consumers:Don’t buy prodcuts Products used:None Service Value Shipping Returns QualityOrdered a pair of shoes in June 2021 and immediately cancelled when found out shoes were not in stock and could not be delivered before September. There was no reason why they could not cancel it because I E mailed them to cancel it within less then a hour. In the beginning of August i received a pair of shoes size 5 and a half when the original order was 8 and a half W. There was no shipping invoice or any other information in the box. THen on my mastercard I was charged $79.98. I send at least 4 E mails between the time ordered the shoes and then cancelled them to the time i am writing this review and the only answer i recived was we are processing your order which does not make senseI ordered a man's shirt; received a woman's brassiere. Went online, authorized return, including QR code. Credit card charge was disputed by bank and not paid. FullBeautyBrands now extorting me for $18.38 for return shipping claiming I never told them I was returning item. I paid this fee just to get rid of the dunning letters and phone calls. What a scam: I threw good money after bad for their mistake. WARNING: if same thing happens to you, watch your credit card transactions for fraudulent charges from Full Beauty Brands. Tip for consumers:I ordered a man's shirt; was sent a woman's brassiere. Returned shirt after authorizing the return on their website, including QR code. Paid by credit card; bank reversed charges. Full Beauty Brands is now charging me for return shipping. I paid it just to stop the dunning notices and phone calls. I'm paying for their mistake... Products used:noneBought three tunics three leggings all were so old and miscolored and cheap that you swear they came from a third world country is it because I'm a little heavier than some they didn't think I noticed I buy clothes all the time I feel very cheated and then charge me way more to return the crap thank you but no thank you full Beauty Brands/roman you have lost a customerOrdering from Canada shows the U.S. discount, but when you place the order the discount disappears. I've been a customer for years, ordering for delivery to both Canada and the U.S., and it has always been difficult, but never an outright bait and switch like my last order. The cart showed my location as "Canada", all my items received a 50% off discount. But when the order was completed, the discount disappeared and I was charged full price. I won't be ordering anything more.My package was delivered and left in front of my door. I was home and Fed Ex did not bother to knock on the door, they just left it in front of the door. I did not know the package was there and someone just took it. It was only $47.87 and they would not replace it. They said that I have to file a police report and they will evaluate it. I am so disappointed with them as I have been a customer for quite some time. Now I don't want to deal with them anymore. Service Value Returns QualityIn April I ordered a bedspread and 2 shams. I returned the bedspread. Later in the month the shams were delivered. I mailed them back. I received half a refund. Called several times and finally got a weird answer. The restocking fee was the price for one sham. How absurd! I reversed the fee to make them go away. Now they have recharged me the full $18.97 all over again for both shams. When does this nonsense ever end? What an unprofessional company Karma Fernelius Tip for consumers:I could hardly understand the people on the other line as is. Products used:none. I returned both. Charged shipping fee because they sent bedspread first and then shipping for the shams. Who does that? Service Value Shipping Returns QualityRecently, a package was delivered to the wrong address (FedEx photo showed a different building), and the customer service rep said I needed to make a police report for them to even consider a replacement or a refund. I apologetically called the police to make a report for a $50 jacket, and even THEY were shocked at the shoddy way this company does business. In addition, everything for this missing package report or even a regular return is done on paper via snail mail. If you ask for credit for a future purchase, it takes weeks to get a letter in the mail with the credit voucher. I'm very disappointed with this sham way of handling missing deliveries as well as refunds. Service Shipping ReturnsI purchased online from Walmart not realizing this was a third party company. Big mistake because my other purchases were fine but this one was not what was advertised to begin. Then for the next 5 weeks when I tried to return it (missing my 30 day return date) first they don't send you the return label that they're invoice says is attached. Then by email they sent me on a witch hunt carrying a 100 lbs box to Walmart store then to Fedex. After numerous calls and emails (they don't read them) I contacted Walmart online who in two days they issued two refunds allowing Brylane to do the right thing and send me a return label but instead told me again to pay for shipping. Very unprofessional. Will continue doing business with Walmart. And Fullbeauty Brylane Home NEVER again. Tip for consumers:Read everything before buying. Products used:Table Service Value Shipping Returns QualityThis company has no customer service, Order never order but charged to my card, company refuses to refund. Do not deal with these people, they are not a USA company, they are companies in many jurisdiction that have no guaranteed delivery and no refund policies they have to honor, even the credit card company has no way to get them to refund the money as their legalized deliveries do not have to prove they delivered. Only a website updated with Delivered, that is not delivered. Tip for consumers:If you see a charge on your credit card charge from this company report it to the Police, we need to get this companies credit card privileges removed so they do not fraudulently charge consumers and not deliver. Products used:Never got the product Service Value Shipping Returns QualityI bought 2 pairs of pants that I ended up having to return (one for fit the other for quality issues). When I purchased these items I was told there were free exchanges. However, when I started the exchange process I found that since I used my paypal account I could only return the items. Also since they shipped them with separate invoices I would be deducted $9 for each one. That is more than they charged me for the original shipping! I will never buy from this company again! Tip for consumers:Read the fine print before you buy and be sure you want to keep it........you will pay otherwise Products used:2 pair of Chino pants Service Value