There was a problem with them reading my prescription. I was never notified until I inquired why it was taking so long for my lenses to arrive. Upon rectifying the situation, I received two boxes of lenses that are not my prescription. Date of experience: February 26, 2025Overall it's very simple and easy to order contacts through 1-800-GET-LENS. My only issue is how they advertise the overall price with the mail-in rebate. I'm thinking I'll be charged the 17.75 or so for each box, (I use the Biofinity lenses) but when I go check out, it's about $260. It wasn't until I was able to look at the invoice that I noticed a $70+ service fee tacked on. I'm mailing in the rebate so, overall, it's whatever, but I would have liked to have known upfront just how much my 4 boxes were going to cost me in total. Date of experience: March 1, 2025The ordering experience was easy: uploaded my prescription, it was quickly verified and approved. However, it then took about a month to receive my order as they had to order from a supplier even though they were said to be in stock. Was annoying, but not the end of the world. I now have my contacts, and they were cheaper than any other supplier. Date of experience: February 15, 2025I do feel like the process is overhyped. Yeah, it was easy to find the contacts I needed and quick to verify prescription. I used 1-800 Contacts thinking it was going to be cheaper than me going through Costco. It's not necessarily the case, I got a mail in rebate. Which is fine until I realized the only option on the rebate was a gift card. I was hoping it would have refunded that part. Quick and easy order, just wasn't cost effective for me. Date of experience: February 25, 2025Somewhat time extensive in setting up initial order - recognizing that most patients have the same script for their eyes, others need to be sure proper lens script for BOTH eyes is well communicated and documented. Date of experience: March 1, 2025I got the email stating my contacts were shipped on 1/30 and I'd get them in 5-7 days. I didn't receive them until 2/11 because they weren't actually shipped on 1/30 because 1800contacts didn't have them in stock. If I'd known it was going to take that long, I'd have paid a little more to Walmart to get them within days. Date of experience: February 16, 2025I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again Date of experience: February 19, 2025Yes they had to order my lenses from the manufacturer but that is always the case with my prescription. This order took the longest of any place I've ordered from ever. On top of that the customer service I received was awful and rude. It was not worth the few dollars savings at all, I will not be buying from this store ever again. Date of experience: February 1, 2025Everything went fine,customer service did their best. The verification of my prescription seemed to be a pain. Probably could have been on Costcos end as well. Life goes on. I will be back again for the savings. Thanks for everything. Date of experience: February 4, 2025I ordered contact lenses here, and I had not immediately realized there was a delay in the order. My eye doctor's office had not added the base curve number on my prescription page. A staff member from 1-800-get lens helped me with this. She contacted my eye doctor, got the information, and got my order set to ship. It was a great experience! Date of experience: January 31, 2025This was my first experience, ordering contacts online and it went so smoothly! I thought the website was easy to use. I really liked that. They followed up on the prescription and wanted to talk to an eye doctor to make sure they got it right. I love that they confirmed that the contacts arrived. I would definitely order from them again. Date of experience: January 30, 2025I kept searching for a good price on my contacts. Many sites were ridiculously priced, until I came across this site. Not only was I happy with the price but my contacts got here pretty quick, even when we had a snow storm! Date of experience: January 16, 2025The prices were great for the brand I wanted. They made it easy, all I had to do was submit my prescription and with who. They did the rest. Received everything within a week, and just mailed my rebate.