Terrible experience dealing with toolbarn. I'm going to make sure to give a terrible review on Google as well in case they filter the reviews from their site. It's not often I give a bad review but they really deserve it. I waited 8 weeks for an order that should have taken 3 weeks (according to them) all to be canceled. Not good when you need the tools for your business. Very inconsiderate on their part. They would have continued stringing me along for another 3 weeks. Who knows maybe to cancel at that point. Will never order from toolbarn again!ToolBarn takes orders for items having attractive prices but can't fill the orders. Apparently expects customers to cancel at there recommendation and re-order higher priced equivalent. ToolBarn should not advertise Items not in stock or items with availability in question! I will avoid ToolBarn in the future and share my experience with folks I meet a local auto Cruzes and PCA. Service Value ShippingI come here to inform you about this thief site, where I bought and my order was not sent to me, I contacted the seller and he said that my order was canceled, but they still haven't returned my money, they said they still haven't received my payment, but I saw it that the money was debited from my account, but I try to contact them, only they don't answer me, just send a message saying it isn't in office hours, I wanted to know what happened, I want my money back, I'm disappointed with such fraud on this site.Great items and The affirm finance option is great allows you to get better tools and be able to afford them. However the shipping is astronomical. Also in order to use affirm you have to spend a certain amount which is easy to do but then the shipping is way out of control. I was told it's because the shipping is calculated on the whole order but guess what the whole order was not shipped in the same box... tried to work out a deal on shipping to avoid two affirm accounts but was told can't do it. So I was hit with $148 shipping on 3 items none weighing over 70 lbs but together they did but were shipped separately. Also left message never returned my call or e mails... tools are nice thoughWish i would have before purchasing! 100 ft 3/8" Blue Non-Marking 4000psi Pressure Washer Hose Includes QC Couplers SKU: pressureparts-3648-QC I used this hose maybe 7 -10 times since purchasing it. And it blew up on me Tuesday night. I am a window cleaner that does occasional pressure washing. But for 33 years, I know what I am doing. Maximum 10 times, probably more like 7 times... is just ridiculous. Can you be of any help? They said NO, over 90 days. Poor responseWeb scam company. Ordered replacement battery. Credit card charged. Never shipped. No costumer service. No one answers the phone. Left voicemail and no return call. No return e-mails. Had to file stop payment with my CC company through PayPal. I strongly recommend avoiding this company and web site. I wish I checked this site before placing my purchase. Tip for consumers:Avoid the tool barn site completely. Products used:None Service ValueRecently ordered a floor sweeper from toolbarn through Amazon. The sweeper was delivered to the wrong address. Neither tool Barn nor Amazon or the shipper UPS will do anything to resolve the issue. You cannot talk to an actual person to try and get the issue resolved. Very disappointed! Tip for consumers:Don't buy through Amazon!! Products used:None the product was never delivered Value ReturnsSaved over $100 on a pressure washer pump going through these guys. It also came fully plumbed and ready to bolt on. Products used:Pressure washer pump Service Value Shipping QualityI used to order pumps from them and things went smoothly. This time they did not send the pump we ordered. Now they want us to pay to ship the wrong pump back to them.i believe they are trying to lie about which pump was actually ordered. I do not trust these people and am considering filing a lawsuit to recover the money we paid. Tip for consumers:Don't use it they are dishonest in my opinion Products used:Nothing Service Value Shipping Returns QualityProduct arrived extremely damaged, and was sent back to be replaced. After 2 months of waiting for the replacements to arrive, I still haven't received anything! Verne needs additional training before dealing with customers! Don't waste your time here, its not worth the hassle or terrible customer service. Wish Zero was an option here! Service Value Shipping Returns QualityOrdered a $3700 pressure washer and called to see why my veteran discount didn't apply. I called 4 times, left messages each time. A total of 40 minutes on hold! I called my CC company today to stop the sale only to find out they never charged me or started the order. I was supposed to receive shipment TODAY! A complete waste of my time!Ordered the Hitachi table saw fence for a C10RA and received a C10RA-2 fence which does not fit. They refused to ship the correct one or return my money. Customer service rep was rather arrogant, also. Never again will I use them.I placed a order on 5-28. On 6-10 after calling multiple times I finally leave a message stating I want to cancel my order, over 4 hours later I receive a email that says my order has shipped. Ironic how on the day I call it ships. I receive no email as to why they ship instead of cancel like I request, no explanation of why the over 10day wait just to ship. Do they expedite my order to make up for the ball dropping by them? NOPE. My money and your money are better than this company deserves if this is how they treat customers.All communication initiation has fallen on the buyer and no, I mean none, response from toolbarn.com other than automated replies. 6 weeks + and still fighting through the credit card company.They had a sale April 21st and I bought in. Today on August 12th I still haven't gotten my orders. Worst customer service on the planet. Because of ToolBarn yes boy Pat, I told them to take their orders and stick em. How is it a company can sell something they don't have?Placed an order and choose two-day air delivery for additional fee. Item was in stock. Order was placed on November 30th order will not arrive until December 5. Customer service said there was nothing she could do as far as adjusting the shipping fee. No more Tool Barn purchases here. Tip for consumers:Placed an order and choose two-day air delivery for additional fee. Item was in stock. Order was placed on November 30th order will not arrive until December 5. Customer service said there was nothing she could do as far as adjusting the shipping fee. No more Tool Barn purchases here. Service ShippingDo not buy from this company. Ordrred on 8/8 and have heard nothing. Called on 8/25 and they said my tool will not be here until the end of November. Don't waste your time.No email confirmation. No tracking. When I clicked on the tracking tab, it sent me to a scammy shopping app and told me to down load it. None of contacts on the site worked. I waited for weeks. A week after I filled a dispute, I got a bogus tracking number. Nothing was shipped. I then got a bot email. I messaged back, but no response. Service Value Shipping Returns QualityWe ordered REED ******* 4 PC. PLASTIC PIPE FITTING REAMERS KIT PPRK4 which is over $300. The casing came damaged. The response we got was they do not keep cases in stock but we can turn for a replacement which may be better, same, or worse. What company doesn't check their stock before it goes out of the warehouse? Products used:REED 04528 4 PC. PLASTIC PIPE FITTING REAMERS KIT PPRK4 Service Value Shipping Returns QualityI Bought an Air saw and still have not received my product with no response at all from supplier also no tracking information has been given to me advising of arrival of my product, there is no way to contact them either so I can discuss this with the company.I never received the part I ordered yet they received my payment. I made three inquiries but was never contacted other than a automated email response. Service Value ShippingI have opened a dispute with credit card company because this company is a Fraud. They take your money and continue to reassure you that they've shipped your order, but... they're unable to locate a tracking order. They're liars and thieves. Michael Roe is a chief thief in this business. He lies and promises and then hes unfortunately had to leave early. Shop somewhere else because if you shp here its at your own risk. Theyre thieves and liars!There is a common thing among all these reviews, everyone is waiting over a month to receive their items. This is my second time dealing with toolbarn, the first time I waited about 2 months to get my item dispatched (it was a simple LED flashlight) however the item never shipped as I canceled the order after waiting patiently for 2 months. Now I stupidly gave toolbarn a second chance and they again have let me down. I ordered an item which was on sale, it is now one month since placing that order, i emailed them requesting an update too however I have not received a response. PLEASE do yourself a huge favor and never buy from tool barn unless you can wait 6 months for them to dispatch something to you. This website is absolute garbage and their dispatch team is nonexistent. Never buying from Toolbarn ever again.Poor customer service and poor delivery time... I order a combo drill kit and some drill bits on Saturday Jan 13th, both showed in stock and both showed shipped 3 days later on Wednesday Jan 16th, I was excited that things moved through the process because it said 3-5 business days to ship. When I get the shipment notification, it shows that everything I ordered was shipped. When I receive my shipment, its missing the combo drill kit. I have limited time to work projects and I was planning to work one this weekend, now I can't so I am not very happy! I look online and they both show they were shipped still, no split shipment, no notification or email saying "sorry but one of your items has been delayed for shipment." I call in to find out what happened to my combo drill kit and the guy says they split shipped it. He didn't offer hey sorry, it slipped through the cracks, didn't offer to get my order to me any faster, his attitude was that he just didn't care that I didn't get what I ordered when the system says it was shipped. He didn't try to expedite anything or do anything to try and make the situation right. He didn't offer to go to the warehouse and make sure my order was getting shipped today, or that it would be here tomorrow shipped overnight or anything. I prompted him to at least try to expedite the shipping because of the situation and he said that he will try to have the warehouse expedite my combo drill kit with 3 day shipping. So instead of complain to the man and be dramatic, I am blasting him here... Extremely poor customer service, I will pay more money somewhere else to get better customer service next time I need something... Last thing... The guys attitude was basically what exactly do you want me to do about it. He was at least smart enough not to actually say those words, but that is exactly what his attitude and poor customer service told me. He obviously has to deal with people all day long that are unhappy with their service. I will NEVER USE THEM AGAIN unless someone from management contacts me about this! If toolbarn reads this and cares to respond my invoice # is *******9409 and my contact information is in there.Placed my order, received my receipt via e-mail and then waited patiently for my order... and I kept waiting... and waited some more... until I finally called their "customer service" number. The guy who answered the phone hemmed and hawed when I asked about the status of my order - placing me on hold 3 times. Finally he told me that my order had been canceled. When I asked why, he transferred me to his manager, who was inexplicably combative and LOUD from the get go. She told me that my order was canceled because they had left me a voice mail message and I failed to call them back. She then proceeded to read me the riot act about how I should be handling MY voice mail messages! So I asked why they didn't just reach out to me via e-mail, only to get some mumbo-jumbo about how they couldn't verify it was really my e-mail address - despite the fact that I entered it into their supposedly "secure" website when I placed my order. Sorta makes you wonder just how secure their website is if they don't even trust the info that comes through it. I asked if they could just place my order again and they said "sure, but not at the same pricing as your original order". Seriously? Don't waste your time with this outfit... low bandwidth and even lower respect for their customers. The only thing you get more of abrasive "customer service", yo-yo pricing and aggravation. Tip for consumers:Try toolup.com, acmetools.com or cpomilwaukee.com instead. You'll save money and even get what you ordered - a concept lost on these folks. Service Value Shipping Quality