Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.I've been shopping for numerous times now and didn't even got no coupons or any deals specially for those costumers who've bought dozens of times in the past. So I'll generously give a 2 starIt has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!I SPENT FOREVER SHOPPING ONLINE AND MAKING MY CART AND ONLY DID SO BECAUSE I GOT AN EMAIL FOR 10 PERCENT OFF. UPON CHECKOUT THE CODE WOULD NOT WORK. I CHATTED ONLINE WITH SUPPORT WHICH WAS NO HELP AT ALL AND THE CODE WAS NOT HONORED. I COULDNT ME MORE UNSATISFIED WITH MY SHOPPING EXPERIENCE. YOU LOST A CUSTOMER FOR LIFE!Do You Have More Than One eMail Address ? So Do I . I Use 1 eMail For Correspondence. It Has Been Hacked. I Use 2nd eMail For PayPal Only For Security. I Attempted To Open an Account First With My Correspondence eMail, but I Can Not Pay with PayPal, Only Credit Card.Shopping is easy. Your no exchange policy stinks. I ordered a couple of pairs of snowboard pants on sale and they were too large but now that I need re-buy the correct size, I have to pay the current price which is higher and pay to ship the wrong size back. I'm forced to or else pay postage to return ship them for a refund and then not have the pants but pay for shipping anyway.There is a big message at the top of the main menu screen that says free shipping on orders over $50. However my order still had a 25 dollar shipping fee charged. Whack (hannibal burress voice). Don't headline something for everyone to see and then not fulfill.Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism. Tip for consumers:Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE! Products used:Complete Skateboard Service Value Shipping Returns QualityCouldn't checkout thru befrugal.com. couldn't get the discounts, promotions, or cash back. Very disappointedFirst of all, I could not pay with my AMEX card, why not?? Took for ever to get the PayPal working!! I tried to change the address 3 times and it always went back to my old address. Terrible website...:(:(Unhappy customer ordered an item that gave me an acceptable delivery date a week after they changed the shipping date and never gave me a confirmation on when it would arrive! I didn't try to contact them via the telephone and email and have been unsuccessful through both methods multiple times.Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!Received all products. However my Christmas was ruined due to your website switching me from the Free Overnight to a paid ground service which I got after Christmas. My 12 and 10 year old kids were more understanding than I. I spent over 1k dollars and the level of customer service was a grade below a Taco Bell drive through. I called Monday morning when you first opened and 2 people said it was impossible for an UNSHIPPED order to be changed to the free overnight express. I did customer service for 10 years and I ran to the warehouse or called the warehouse all the time to change shipping methods...apparently The House doesnt do that. So...I will never use your company again , if I was your boss I would fire whoever lost a potential profitable customer over a load of BS. Please remove me from all correspondence. Have a great day! BrentI appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.Let me say this is based on the online shop I cannot say what the actual store is like and hope they are a better experience. I bought skis online with bindings for a graduation/Christmas/birthday present. I use to ski a lot but had to let that passion go due to new babies and graduate school. My wife encouraged me to buy some skis and pick up my old passion because she is awesome like that. After finding what appeared to be bindings and ski combo that looked like a steal I bought them. Big mistake. After getting skis and a mangled box of bindings I went to the shop to get them attached. The first attempt the bindings did not have brakes. The second attempt the brakes were wrong. The third attempt the bindings were incompatible. After several calls to customer service I never once got an We're sorry or let me make this right. To say that I am disappointed is an understatement. I now have no skis and the season is nearly over. I have to reship the skis now and hope they are competent enough to issue a refund without issue. I cannot stress enough to never order from this companyI don't want too, so I won't and just not do said thing, but will just sad egg h hurt tho hi gg egg job uh eh Byrd rich he see j guy tbh ughYour advertising says free shipping over $50 sale. The bike is 109. And yet we were charged $19. Shipping. Not happy about that. This the 1 star rating.Easy, because I knew what I was looking for. I understand that bikes would have a shipping charge due to size, but I wouldn't advertise free shipping without that disclaimer up on the banner as well since you ARE a bike retailer. I like that you are willing to follow up (see question below).Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse! Tip for consumers:Be patient and courteous with customer service folks just like people serving food to patrons. Products used:Thule evo Probar Service Value Shipping Returns QualityVery well layed out, easy to shop. Payment selection is nice, straightforward ordering. Very intelligent website - Thanks !!I was able to search and find the items I wanted easily. I appreciated the various ways to sort items such as highest discount.Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.Sizing has been a problem and cost me money. had to rent and send 2 pairs of boots back.Then live chat experience badd Brendan was un attentive and I had to wait way too long between responses so I finally gave up.it said you had a president day sale but it did not work on my order. First time I ever ordered from herePurchased this for my son 3 months ago, approx. 2 months in we noticed the paint was micro delaminating and surface rust (pitting) taking place. Now 3 months in to our purchase the bike is heavily pitted with rust taking away from the aesthetic of the anodized rainbow paint job. I contacted "The House" and explained the issue, an agent "Jordan" told me this was normal and anyone who knows BMX bikes recognizes this. He also stated that kids prefer this look and will purposely make it happen, its a preferred look. This is not a preferred look for us, we expected a finish paint job that would last longer than 3 months. Horrible product and worse customer service, stay away, purchase a HARO, we have one that is 10 years old and maintaining it's finish. My 13 year old saved and saved for this purchase only to be told - TOO BAD!