I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site. I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here. A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here…. Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience…. Shop elsewhere not here….. Tip for consumers:Horrible customer service experience with recent experience and horrible interface moving forward. Shoppers will leave the site in droves with this horrible interface….Whoever came up with this idea should be fired, they don’t deserve to make the company loose so much money and reputation as a bad online site for shopping. The user experience has gone down considerably…. Products used:Perfumes Service Value Shipping Returns QualityI have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money! Products used:'2023 New Comfortable Back Smoothing Bra' Service Value Shipping Returns QualityThe customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them. Products used:Bras Service Value Shipping Returns QualityI purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order. Tip for consumers:Find another site that sells the same items. Products used:Bras Service Value Shipping Returns QualityOne credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent. A few weeks after my credit card was denied, I purchased item and received item directly from company. After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items. If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about. Tip for consumers:Stick with websites that you can count on for good customer service ,good return policy and good code of ethics. Products used:jovi dpl Service ReturnsI've got my order yesterday (09/24/2023) and seen that Eyebrow Enhancer expire date oct 15 2023. Unpleasantly to get almost expired product with peptides Service Value Shipping Returns QualityI ended up throwing away the La Mer foundation I purchased from Strawberrynet. It was watery and had an odd smell. I have used La Mer for more than 6 years so I know what a genuine product is like. Don't waste your money on this site.I have tried Kersatase shampoo- it smelled a little off. Clinique cream eyeshadow- it was dry and hard to use This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality! Just google search warehouse, cosmetics, standards: "products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use."Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"Strawberrynet sent me a defected perfume, took 2 months to arrive. They refuse to refund. Fraud! Beware! Tip for consumers:Don't shop at strawberrynet! They are using fraud methods, sell faulty/expired/defective/diluted/fake perfumes. Service Value Shipping Returns QualityGot the product after 3 weeks. All the products have expired date between 2-4 months without writing it on the web. It's a joke. Tip for consumers:Not going to buy there again Products used:Not use it Service Value Shipping Returns QualityReceived order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer serviceI used to have positive experience with StrawberryNet when there was no shipping cost without limit amount of purchase. (Now their policy is changed: worldwide free shipping is only above 75 dollars and they advertise 'worldwide free shipping' without clear information) StrawberryNet sells cosmetics NOT for sales! I even had to pay custom tax to receive it. It's very disappointing. Their policy is not transparent and they do not give necessary information of products which customers should know.I found the customer service to be non existent, certainly not customer focused. I will never shop with them again.DO NOT BUY FROM THEM. I made the mistake of buying from their website since it was cheaper! Tested the products and compared it to the real products I bought from Australia stock lists and the smell and texture was completely different! Asked to refund due to an allergic reaction and they refused as it was opened. Have to also pay for your own postage return at your expense. Not worth it. DO NOT BUY FROM STRAWBERRY NET Service Value Shipping Returns QualityI bought a Chanel Mademoiselle perfume from Strawberrynet. Have been using this perfume for as long as I can remember. So when I chance upon this company offering a sale discount I thought why not. Everything seems fine except the scent. When compared to the one I have, which bought from Chanel counter, its somehow smells different. You can tell the difference when you have been wearing same perfume for so long. So ya I'm skeptical. Tip for consumers:Read their reviews on the company before deciding purchase. Products used:Perfume Service Value QualityVery bad, don't trust it. They will void your order (if they earn not enough money from you). Paypal has successfully transferred money to their account and they void your order then you will lose the foreign exchange fee. They don't tell you at the beginning. They will keep sending you a link to pay. After you pay, they will not give a reason or negotiate with you. Just cancel the order. VERY DIRTY! ServiceStrawberry net used to be good but my last order not only took forever to arrive but my Ormedic cleanser was not the real deal. It was a completely different colour, texture, smell and feel to what I had used previously. I had a huge allergic reaction and am now trying to soothe a sore, itchy, red face and reduce the swelling around my eyes! Do not risk buying from this company! Tip for consumers:Check products when they eventually arrive to make sure they are authentic- what you actually ordered and paid for. Products used:Skincare Service Value Shipping Returns QualityMy parcel is 65 days in transit already, and it's still counting as it stuck in Singapore. They declined refund request, just the worst service everI ordered a product 2 months ago and it still hasn't arrived, with no explanation or updates from the website. I emailed them several times, but their response was always to wait a little longer and they told me that they won't refund me. Terrible service overall. I just hope that the product wont be a fake if I eventually receive it... Stay away from this website.I ordered a product. Because of a sequence of errors on their part, he did not arrive for several months. After endless correspondence, I asked for a special shipment, but they insisted I add more money. Worst service and product I did not receive. And especially from Bianca who doesn't deserve to work with people at all, with an attitude like hers.Please don't order anything, even if you have heard that someone had purchased from them something before. Definitely not as it is now. Probably they are trying to close it and run away... otherwise I can't believe that such thing was happening to me. Waited for over 55 working days. Then had to contact the post proactively several times, then confirm the value of the goods, then had to pay extra 65 USD for local delivery and customs. Oh, no delivery to final address, with all the correct address details. The customer service is worst ever. No refund, Even though in the order and further conversation it was mentioned by them that all costs are covered. Never, never order anything from Them, guys! And. The parcel came all squeezed Tip for consumers:Avoid this site, the worst ever shopping experience Products used:Cle de Peau, Valmont Service Value Shipping Returns QualityShop around, they used to be great many years ago but those days are long gone... Take for example Creed Silver Mountain Water 50ml Strawberrynet was $478.00 Now $448 AUD... Good Deal Right?... WRONG... The Creed Boutique itself in Australia has it for $319 50ml! This is typical of many of their pricing... oh don't worry, they will offer you a discount but you will still pay more than the Original RIP OFFTerrible experience! I False advertising of free worldwide shipping when VAT is payable at customs. I paid more in charges than some of the products were worth. They advertise sales and promotions and reduce further within a few days of purchase. Customer services are very unhelpful and quite frankly don't care that they are misleading consumers. Use at your peril. I will not be using them again!I want to applaud your user-friendly website. Navigating through your extensive product range was effortless, and the detailed descriptions and customer reviews provided valuable insights. Service Value Shipping Returns Quality