I bought a sweatshirt in March and it took weeks to receive it. The sweatshirt was too small so I sent it back immediately. I have yet to receive a refund for 3 months. I have sent them the postal information that it was sent. No emails back to me. No phone calls back to me. I have emailed Eden Singer several times without him answering a single email. Completely ignoring my request for a refund. I regret ever ordering from singer22.My sister ordered a jacket from here and accidentally put in wrong credit card info, our mistake. While we were speaking to a representative - she was very rude, with no sense of customer service, even when we told her she should be a little nicer and more welcoming by the way she sends her emails. It also took a lot of back and forth emails to understand what went wrong and you could tell she was pissed having to repeat herself. What keeps customers are the way staff treats them babe, just some advice for you. If the store wants to know exactly who this was contact me. We shop a lot and buy expense clothing. This store definitely lost a few customers from this situation (me my sister and family members that were close to buying). To everyone else thinking of shopping here, if u find a style you like just go but it on another website to avoid bad customer service.They gave me a $300 store credit and I can't use it on their website. No one has answered my emails since February to correct the situation. Eden S was initially in touch and has since never responded. They are a total fraud. NEVER SHOP HERE. Service Value Shipping Returns QualityDefinitely a scam! So disgusting! Can I give 0 star to it? Terrible customer service! So rude and arrogant! Ordered a commando jogger from this site and came a jogger with 2 defects on the waist part but w/ the tag on it. And then I ordered one from the official website. Oh my, when the jogger arrived, I was kind of outraged. The one came from singer22 looks like a fake one! And they only return store credit and deduct the shipping cost from the refund! Shipping cost is 9.95 but super slow... While I ordered from the official website, shipping is free! Jesus, I don't want to shop there anymore but they retain my money as store credit...No customer service. Made multiple requests for help with an order and zero response. Horrendous company. Buyer Beware!I give two additional stars for the Singer22 rep that replied to my post. I still have an issue with the TOS, but I will suggest if you shop with Singer22 make sure you are 100% sure of the item you are buying. The fit, the wear, the size before shopping so you will not have to return. I did not return my bag and I still use it and receive compliments from everyone that sees it.I used to shop Singer and they have been writing to me to return ever since. My first experience was great, and the item was exactly as pictured (but I had seen it in person). They have changed their terms of service (TOS) and it is a win win for them. I can no longer shop with singer22. If I order a defective item I don't want to be stuck with a credit at singer22. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) ANA C. 1 review 0 helpful votes Follow Ana C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Fraud” May 7th, 2020 I authorized to charge $154.00, they charged my credit card twice: $141.95, and $198. The Singer's never answered the phone. Both charges are fraudulent! They also send an incomplete order and want to file a dispute with UPS. The packages for the bogus orders came completely seal. UPS did not lose the merchandise. They kept it and want to collect it from UPS; more fraud! I have never in 20 yrs have had any missing items from any carrier. The merchandise was returned and now want to issue a credit after showing total disregard for their very own name and reputation, besides violating my good faith toward Singer22. They need to be reported and shut down! This is my first negative review ever, this abuse must stop. Singer22 will be reported to every agency possible including every mail carrier company, BBB, and the NY AG.DONT purchase from this company. I bought a pair of jeans that did not even look like the photo on the website once they arrived. I returned them to find out that I am now stuck with a $200 credit! Customer service was the most rude experience I have ever encountered. The girl I spoke to actually said "it's your problem not ours" and then hung the phone up on me. I now have to buy an overpriced piece of junk from them that I am sure I can find much cheaper from a more reputable company with an actual return policy. NEVER AGAIN!I placed an order for an expensive pair of jeans 7 days ago and still have not received a confirmation email or a tracking code. UPDATE: although I never got tracking or confirmation email support emailed back very quickly letting me know my order is on its way. Super excited! I would purchase from them again. Thanks :)I was a little wary of shopping at Singer22 after reading some of the reviews, but they had the *******@rbrick version I've been searching for in stock and with a 30% discount for an end of summer sale so I jumped on it. I'm in Northern NJ and it looks like they're located in NY so I received my package in 2 days which I did not expect at all. Everything was 100% authentic, new, and in pristine condition. I could not have been happier with my experience so I wanted to make sure I left a review!I'm really glad of my Mother jeans. I received exactly the same product which was on the pictures. I bought this jeans on SALE for really good price. Thank u Singer22.Ordered a top, didn't fit, returned it the next day, paid the shipping fee back to them. They just emailed now with a store credit only, said because I used a promo code, could not get my money back and deducted $4.95 shipping! I will never shop from them again. There are so many other great websites to shop from Revolve, Net-Porter etc. that don't put you through this stress!I had the worst experience with this site a few years ago and it still makes me so angry. I don't know why it has taken me so long to write this, but when a company acts so unprofessionally and treats you like garbage you don't forget it. I ordered a dress for my birthday, I had put the apartment number in the wrong place so it didnt show up on the shipping label. I tracked the dress and it simply got returned back to their warehouse. I called to make sure they had the correct apt and it was put on the shipping when they resent it out, but they claimed they never got the dress. I sent the the tracking showing it was returned to them, but they said it was my fault for putting the apt on the wrong line so they refused to refund me or send the dress out because they "never got it". This girl on the phone was so unbelievably rude and kept putting me on hold for long periods at a time and then would return and say things like "i dont know what you want, this is your mistake" " why is it our fault if you put the apt on the wrong line" "that would be really stupid of us to refund you when we don't have the dress"... then when I would point out again that the tracking number they gave me shows a confirmed delivery to their warehouse they would say "well we don't have it so you can deal with whoever shipped it". I am very good at keeping my composure and I know when I'm not getting anywhere so I asked to speak to the manager. After being told "she's just going to say what I said" she put me on hold for almost 20 minutes (yes I still remember because I took a screen shot of the wait time) a girl who sounded just as young as the other one picked up the phone and said I heard what happened and you are in the wrong and we don't have to do anything to help you, stop $#*!ing bother my employee, call the shipping company. And then HUNG UP ON ME! Their customer service consisted of two spoiled, ill mannered little girls who have no idea what it means to be professional or accountable. Avoid this "company" they do not deserve your business.I bought two Canada Goose jackets off Singer22 with expedited shipping. The items came quickly and in great condition. Unfortunately I didn't realize one had been a return and someone had worn it with the tags still on it, but I found trash in the pocket. I called Customer Service and received a response shortly after with an offer to either return the sold-out coat, or a partial refund and to keep it. I was very impressed and I will shop here again.I ordered an item using a promotional code which apparently made it impossible to get a Refund in my original form of payment. They told me it was on the site when I checked out. It must have been very SMALL! Customer service did not care at all. I will never ever shop at the site again.I've been shopping at singer22 for a few years now. I've never had an issue until recently with a return. This was my first or second return by the way. The CS rep, Lara stated the returns team had to run the security cameras to the time they were packaging my order because they didn't believe they made an error packaging my order. WOW! Really?! Ultimately they sent me the wrong pair of Frame denim jeans. All that trouble to get them to believe they actually sent the wrong me pair of jeans. Was it worth it Singer22? You lost a loyal customer due to your handling of a return which you guys were negligent for. Oh and the return, I was given store credit so I'm forced to buy something to get what is truly owed to me. Mind you I've spent thousands at their store. And finally regarding the products they sell, I think they leave it in a rat infested warehouse because their clothes always had a strange stale odor. Good riddance singer22 I won't be shopping at your store again. You just lost a loyal customer. See ya.I ordered a very expensive pair of shoes (Tibi Amber heels - $365) that I have been pining away for months... they came USED from Singer22! I am so disappointed. Please save your money and shop at reputable stores like Nordstrom where you can return items easily without hassle (and where you receive BRAND NEW items as opposed to used shoes -- gross!)Doesn't get worse than this! What online merchant carrying contemporary or designer brands doesn't refund returns? Maybe in 1990, this would have been passable. I am so regretful purchasing items from this store and a store credit only lasts a year, I hate to break it to them, but I believe that to be illegal. Very strongly recommend against buying a single thing at this shop.Stay far away from this Site. Purchased sweater and returned it because it was damaged. I really wanted sweater so they said they fixed it and sent it back to me. It was still damaged! Received an email saying that they gave me a full refund but when I got my statement they took out extra money saying that they were holding money back for shipping costs. To make it worse they help back a substantial refund for 30 days. I had to call to get my money back. They are breaking the law with there business practices! I will never buy again! Beware! The Better Business Bureau should look into this company! Too many negative feedback scores! I was shocked when I saw this companies feedback. Wish I saw it sooner.I've had good experiences shopping here. Nothing over the top amazing but nothing bad either. Their website isn't spectacular and I hate all the photos of celebrities wearing stuff but, whatev. I usually find something somewhere else then see it on sale here and buy it.This site has the BEST online shopping, its one of my faves! My friends and I are constantly looking to see whats new and what the hottest celeb is wearing =) I have never had a bad experience with the merchandise or customer service but I guess its b/c I take the time out to read a policy before ordering. <3HORRIBLE! Do not purchase from this place! They have a very sneaky "no returns" policy on sale items. These terms are not publicized on their website as other high end online retailers do. Their customer service is horrible!I purchased an expensive top through Singer22 and it arrived completely fuzzballed, worn, and covered in someone else's hair. Disgusting. Not only that, but I suspect they are incorrectly labeling sizes. I ordered an XS and it fits like a tent. It is literally three times the width of my body and is unwearable in public. Will never shop with Singer again.Wow, I'm glad I searched for a review for this website before I proceeded to the checkout. They almost had me when I saw the additional 40% off of clearance. I went to the checkout and it wanted my credit card info right away, along with my billing/shipping address, and also I had to choose the shipping method. It was all on the same page, followed by "Complete Order" at the bottom. I realized, if I was to press that, I wouldn't even have a conformation page to even see how much the shipping was. It would have just charged my card. Ridiculous! Right away it felt like a scam. Soooo glad I saw this!I have to say i'm obsessed! It is like my fashion bible. I check out what's new every day. I have ordered from singer22 numerous times and i can't believe how fast they are at getting me my orders, its just great! If you haven't shopped their just get ready to become addicted like me :)