The product was not quite what I wanted. So I called to find out about the return process. I must have called after hours and was on a loop... I stuck with trying to wait for an operator for over an hour. My bad. I called back the next morning and got right thru. You should have a recording that says it is after hours please call back between the hours of x and y! The rep was very efficient and helpful! Reason I chose this business: You had the shoe I thought I wanted. Reason I chose this product: It was what I thought I wanted! Service QualityYou had exactly what I wanted and the purchasing process was easy peasy! Reason I chose this business: You had the shoe I wanted. Reason I chose this product: It was exactly what I wanted! loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.setConfig === "undefined" || typeof app.review === "undefined"; }, callback: function() { app.setConfig({isAjax: false});app.review(); } }) (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } document.querySelector("body").addEventListener("gadsLoaded", go, false); }(window)); document.querySelector("body").addEventListener("freestarLoaded", () => { freestar.config.enabled_slots.push({ placementName: "sitejabber_incontent_1", slotId: "sitejabber_incontent_1" }); }); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Phil D. 1 review 0 helpful votes Follow Phil D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Incredibly customer service” July 13th, 2021 Verified purchase I ordered my item on the shoebacca ebay store but had the website open and only after realized I would get a better price direct from the website. They were kind enough to cancel my ebay order and allow me to save more by purchasing direct. I will definitely recommend. Reason I chose this business: The price was the lowest in my size. Reason I chose this product: Color and design QualityI have purchased a few items from Shoebacca and found they are a reputable online seller who does a good job. Items are shipped within a reasonable amount of time, considering all the difficulties these days, and arrive well packaged, in new condition, as described, and returns are easy. They also offer better sale prices. No problems.Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping. Reason I chose this business: Price was right! Reason I chose this product: Love Star Wars and the shoes were a great price/style. QualityReason I chose this business: Price was right! Reason I chose this product: Love Star Wars and the shoes were a great price/style loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Chad L. 1 review 0 helpful votes Follow Chad L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “They won't refund your money” February 26th, 2024 I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam. Service ReturnsGreat experience with shoebacca. This was my second and third pair of shoes from them. They didn't update me on the shipping but when I thought to check, it was already out for delivery. Just amazing serviceAlthough the Shoebacca phone representative, "Moses" was not able to locate a tennis shoe for me, I located a leather pair of Puma tennis shoes on Puma's website. The size was available and the price was lower than all competitor shoes, including my local, in-person stores. The free and fast shipping was extraordinary! It was also appreciated that the shoes came neatly packed within the shipping box. Have complete confidence using Shoebacca, the Star Wars of athletic shoes! Shoebacca customer rep., "Moses," gave up on finding a pair of leather tennis shoes for me. If it were not for my researching, I would have selected a competitor's service. Reason I chose this business: The super fast and free shipping along with the lowest cost on the product were the deciding factors. Reason I chose this product: Puma is a trusted, durable, and professional brand of tennis shoes. Service QualityAlways friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.I had never used Shoebacca before but I was very impressed with the service. My shoes came within 2-3 days from ordering and much sooner than was estimated. I will definitely buy from them again. Reason I chose this business: Price was much better. Reason I chose this product: Loved the look of the shoes. I had seen them in a local store but found Shoebacca was about half the price. QualityI've had nothing but great experiences this far. The prices are good as is the speed in which I receive my shoes. I'm always very happy and would highly recommend. Reason I chose this business: They’re reliable and efficient Reason I chose this product: They were what I’ve been looking for. I actually got the same shoes here last time. I just needed a few extra pairs. QualityGreat experience. I was looking for the vegan Adidas Continentals and they were on of the only shops (including Adidas' website) that had them. I almost thought it was too good to be true because the price was ridiculously low. Lo and behold, I received the product I ordered in perfect (read new) shape quickly and with lots of helpful notifications about the shipping info. Can't complain about a single thing. Keep up the good work. Reason I chose this business: Price was unbeatable Reason I chose this product: I love the recycled/vegan products from Adidas. One of the only brands really pushing a great eco-friendly line. QualityThe site was easy to use and everything went smooth. Got sent information through email and was given the product as said date. Great online shopping experience. Reason I chose this business: Recommended from relative Reason I chose this product: The whole site has great looking products! QualityWas looking for a good pair of runners after I wore down my Hokas and with my knees acting up, I didn't think I needed anything fancy. I literally stumbled on the site by accident and found a really wide range of Saucony runners for crazy cheap prices. Shipped free and received it in less than 10days, all for just $38! Reason I chose this business: Came across the website By accident Reason I chose this product: Saucony shoes are highly rated for performance, function, good looks and quality. QualityShort running 1 size too small... Example: I wear an 8.5, and ordered a 9. My toes hit the front ightly like if they were an 8... I so t have the space in time to return, so I get the screwed... Please include Vaseline with your shipments... Reason I chose this business: It showed up.. Reason I chose this product: Wanted Pumas QualityI ordered three pairs of sneakers, was charged for three pair of sneakers, but shipped only two. When I contacted customer support, I was told that sometimes product is not available after the order is processed. They said they would refund the money, but still have not nearly a month later. Also, I should not have been charged for product that was not available in the first place. I ordered three pairs of sneakers, was charged for three pair of sneakers, but shipped only two. When I contacted customer support, I was told that sometimes product is not available after the order is processed. They said they would refund the money, but still have not nearly a month later. Also, I should not have been charged for product that was not available in the first place. Reason I chose this business: Previous positive experiences. Reason I chose this product: Price and color. Service QualityI quickly found exactly what I wanted. Best prices anywhere. Shipment reached me quickly. From now on, Shoebacca will be the first place I look for shoes. Reason I chose this business: Had what I was looking for at best price around. Reason I chose this product: My favorite walking shoe. QualityGreat price, easy to use website. Excellent shopping experience. Reason I chose this business: Had what I was looking for at best price around. Reason I chose this product: My favorite walking shoe. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Paul L. 1 review 0 helpful votes Follow Paul L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “These Pumas are surprisingly great!” February 3rd, 2021 Verified purchase I had a great, easy experience with this purchase. I bought these shoes only from looking at them online, and I was pleasantly surprised by the quality and stylishness of the shoes when they arrived. I believe that the next real competitor for classic sneaker style in the U.S. will be Puma, especially if they keep up the good work over there. They seem to have some people that are well tapped into the street style scene. Reason I chose this business: I saw the item on Google Shopping. I have also used Shoebacca in the past and had a great experience (women's Adidas Supernovas!). Reason I chose this product: The pair looked super stylish in the pictures I saw of them online. I was looking for chunky, retro, all-white sneakers that reminded me of 90's fashion. Value Shipping QualityGood, but it appears that the shoe comes only in medium width. I believe my feet are somewhat wide. I hope the shoes fit comfortably. Otherwise, I'll have to return them.Could not find what I wanted while shopping for my birthday, so my friend handed me money and said go for it! Shoes I found on line fit desire and well priced for leather! Order arrived within reasonable amount of time and undamaged! Leather is well tanned and shoe fits to perfect size 8. In fact, will be ordering second pair in another color! Comfy and fashionable for work and play! I would recommend! Reason I chose this business: Had what I wanted at a price lower than anyone else with same brand or similar style and in real leather, not just suede! Reason I chose this product: Real leather at a reasonable price and style suitable for every season of the year! Can be dressed up or worn with shorts and appropriate blouse or slacks and nice sweater! Year round product! Value Shipping QualityThe ordering process was easy, the delivery was fine. A bit slower than some other places but completely acceptable. Unfortunately, I am not 100% certain I will keep these but the return policy is beyond generous. This is my first time shopping with Shoebacca and only the second time I bought shoes before trying them on. They seemed to fit fine when I put them on at home but after walking 6 miles yesterday I felt like, once my feet swelled just a little, that they were definitely too snug. I will see if they "break in" a bit better over time. Reason I chose this product: Meets my needs - I need a shoe with good support. QualitySo I placed an order and they said because of a technical glitch which cause a pricing error they cancelled my order, I will not be ordering again that was disappointingMy order shipped out very quickly and was delivered within days! Does are exactly as pictured, excellent fit. Will definitely buy from Shoebacca again! Reason I chose this business: Shoes were on sale Reason I chose this product: I love Sperry loafers QualityPlacing order and alerts/notifications are fast and timely helping to ensure that order is received, processed, shipped and when I can expect it to arrive. Very please with both experiences I've had with Shoebacca. My daughter was happy to have received the shoes she wanted whereas they were harder to find at other vendors.Prompt response great prices and quality products. Shipping time was also very good and I will be doing a lot more shopping on this site. Great experience Reason I chose this business: I choose shoebacca because of the products and the prices, it was right up my alley. I will be recommending it to my friends and family. Overall a wonderful experience. Thank you Reason I chose this product: I choose the products because they were what I was looking for and wanted QualityPleasant experience found the boots I was looking at for a hundred dollars less. Delivered to me within a couple days and fit perfect Reason I chose this product: Brand and price I was looking for Quality