The worst customer service at Sephora Coconut Creek at Kohl's, the saleswomen do not pay attention to the customer's needs and treat customers like fools, they laugh among themselves to say that they do not have the product and do not give you options for something similar, I buy a lot at Sephora online, but sometimes I stop at the store, which I will never do again with such terrible customer service. They should train those workers so they know how to treat customers properly. Tip for consumers:My complaint is not about the online purchase, it is about the customer service in the store in Coconut Creek Service Value Shipping QualityI purchased $161.18 worth of merchandise sometime ago and still have not received it. I contacted Sephora and found out the carrier still has not picked up the package. I asked them to cancel the order and they claimed they are unable to do so. Sephora should NEVER have promotions if they cannot handle the volume. I will Never purchase anything from them again. Service Value Shipping Returns QualitySephora has truly earned its reputation as a beauty haven, and my recent experience shopping there was nothing short of fantastic. From the moment I entered the store, I was greeted by an array of enticing beauty products that immediately piqued my interest.What I appreciate most about Sephora is their commitment to offering a wide range of brands and products. Whether you're a makeup enthusiast, skincare aficionado, or fragrance lover, Sephora has something for everyone. It's like stepping into a treasure trove of beauty possibilities.Worst customer experience, First they send my package to my local Post mail service which forced me to walk in a snow storm to grab my package. Only to find out that they send me an empty box. After contacting their costumer service three time. I was told that a refund or a replacement was not going to be offered to me. Not only did I lost my girlfriend present. I will lost some precious time dealing with them. I will never order from them again and tell everyone the bad experience that I had Tip for consumers:By far the worst costumer experience I have ever had Products used:none Service Value Shipping Returns QualityThis was my first time shopping with Sephora, and I was so excited to receive the FORVR candles that I purchased as a Christmas gift to my wife"she loves scented candles" when the packets arrived I was ecstatic, but when I open the package I was mortified and so disappointed to say the least my dreams of a perfect Christmas went down the chimney. The candles were shattered and glass fell all in my carpet I pray I was able to get it all up. And it's to late to order something else because it would never arrive by Christmas Day Tip for consumers:Highly disappointed Products used:Candles ShippingLiterally the worst experience I have ever had with Sephora.ordered on the 30 December and was supposed to be delivered 2nd January so I was home all day.no parcel and time had passed then I get an email saying it's been delivered and signed for! Checked the tracking and it was the front door so went outside to see if it was there as I didn't hear a knock or any more left.nothing at all,asked neighbour's and nothing there.says it's signed for them at bottom of page it stated not accepting signatures cos of covid etc.they don't even have a phone line can't talk to any normal person and messages are like from a robot.messaged them on Facebook and instagram and emailed them.also emailed the courier company evri and Clearpay as I payed with them as it was a large order.get message back they are looking into it and after few days back and forth they email saying gps states it was at right address so they are satisfied it's been delivered.what! Where though I said tell me cos I can't see it.I've got no note or anything.then evri email saying they are very sorry and parcel was at right place but left on doorstep arghhh.they apologised and said I need to forward this email to merchant for a refund replacement.nope Sephora not budging a robot like message stated they are satisfied it's been delivered.how can you say that.oh and they lost another one of our parcels week before as evri seem to chuck them in the bin when it's raining and I have no idea it's been delivered cos they run back to car so no note.but many times it's been left at side of house near bin or inside.they need to change couriers but they refuse to acknowledge any fault even when the couriers have said it's their fault.Sephora then say to do chargeback program with bank for a refund so messaged and rang them for few days non stop.just so happens they can't refund me cos I paid by Clearpay so that's a third party and they don't refund if paid by them.so went to Clearpay back and forth begging them to help and they took me back to merchant saying it's their problem.no parcel no money and no apology from Sephora.the worst company ever.not even a phone line to ring them.I'm stuck now done everything I can! Order number FN******* They put the blame on customers when the delivery company hold their hands up and admit fault.parcel worth hundreds of pounds gone and no refund or anything Tip for consumers:Has really affected me mentally and emotionally as it’s worth a lot of money and I’m having to pay it still in instalments and I’ve got nothing to show for it ..most of it was wedding and birthday gifts ..the amount of time I’ve wasted trying to contact each and every company and to all send me back to Sephora who just ignored my pleas and close the account so they don’t have to deal with me anymore is appalling Products used:Nothing as didn’t receive anything ..Tried to order through the Sephora app… The order goes through but then gets cancelled 2 minutes later for "Unsuccessful Authorization". Apparently they needed to verify my information. Fair enough. I really wanted to order from this company because my girlfriend loves Sephora. Spoke with 2 different Sephora reps via chat and 2 other reps via phone… Verified my info every single time, and no matter what happens, my order gets cancelled. It has now been over a week, and I've spent over 3 hours of my time wasted just trying to place an order! Opened a service ticket through email… The Sephora customer support rep tells me to call their toll free number. I've already done that TWICE! After informing the rep that I've already called twice, they unapologetically tell me to call the toll free number, basically ignoring the fact that I've called twice already. No effort whatsoever from anyone at Sephora to help me, other than just repeating "call the toll free number". Awful, AWFUL experience. I will never ever buy from this company ever again. This is the absolute worst shopping / customer experience I've ever had. Tip for consumers:Awful customer service! Products used:None, could not complete the order! Service Value Shipping Returns QualityOn December 30th 2023 I received an email that my package was delivered from sephora., upon checking for my package it was missing, I called Sephora customer service to let them know I didn't receive the package and that I lived in an apartment complex and they need to ring my doorbell which they didn't, the representative was so rude, she told me it's my duty to check with the shipping company to know when when my package is gonna arrive and that she's gonna give me the benefit of the doubt by replacing the item, that was so disrespectful and inappropriate Service Value ShippingCustomer service are not professional, nice or have good presentation anymore. I encourage to buy online rather than go to the store. Products used:Cosmetics Service Value Shipping Returns QualityTreatment of customers at… Terrible treatment of customers at Sephora. They reeled me in to make a purchase of products with an offer of a reward and then due to application of a membership code the total came 7 PENNIES under and they didn't send the reward. Unlike other honest sites, nowhere was this highlighted during the checkout, and there is no redress from the company and really poor response from what they laughingly call customer service. Since Feelunique has been bought by Americans the treatment of customers went down the hill, and fast. I will not purchase another item from Sephora, either online or in a physical store. Products used:Nothing ever again! Service Value Shipping Returns QualitySephora sells full retail items that you can buy directly from vendor online with a discount. In this case Murad products they have some online at 20% off but Sephora does not honor their promotions.Instead of a lip balm it really looks like a vape im not sure if it is one but i do really want to hit it Tip for consumers:is it a vape??? Products used:limp balm Service Value Shipping Returns QualityOrdered an expensive conditioner, which arrived damaged. Tried to contact customer service through 3 different routes and heard nothing back despite the repeated attempts to contact. It's almost like Sephora don't care once they have your money. But that's OK, I can hold a grudge for a very long time, so will be getting at least £22 of enjoyment out of leaving honest, bad reviews. Don't buy from Sephora, there really are better options out there. Products used:conditioner Service QualityI made the mistake of trying the Same Day Unlimited free trial just before Christmas 2022. I did not cancel in time and was charged for the year and they do not let you get a refund. This is my bad and so were some of the reasons I found out the hard way that the Same Day Unlimited is not that helpful. I am in a metro area and near an even larger metro area, so I don't think I should see too many issues on availability, but I did.You need to make sure you clicked on the Same Day shipping option while adding each item to your cart. After an order arrived later than I expected, I realized this. So next time I tried to use this feature and I clicked the option, I found that almost all items I needed were not available for Same Day shipping. So it is cumbersome to use and not as useful as you would think. I think I'll keep my fee for using on the 6.95 fee the few times they area available to get that fast. Service Value Shipping Returns QualityI have been a member of Sephora's Rouge program for many years. I have been buying from them quite regurly during this stime. But today I am cutting ties with them. Their customer service has taken a turn for the worse. They consistently use 1 star shippers like Fed Ex (and using boxes labeled with Sephora on it is a giant target for thieves), despite repeated complaints about their service. I had a package with a large order marked as delivered by Fed Ex in November, which was never actually delivered (or delivered to the wrong address). I contacted them about this and they sent me replacements. I was not told at the time that, should I have future delivery issues, there is a cap on how much they will assist you in terms of refunds or replacements for shipping issues. Now I have had a second shipment that was not delivered correctly, this time by a different carrier (USPS). After speaking to the carrier, the advice was to contact the shipper. I have done so and been told that, because I have reached a limit on the amount of assistance they can provide, that they will not refund or replace my lost products. I was told to file a claim with the carrier. Carriers do not process claims from recipients, only from shippers. So, despite the volume of orders I have placed with them this year, and in years previous, despite my long Rouge member status, they refuse to assist me. Sorry for your loss. It should be noted that you cannot order things from their website and have them sent to the store for pickup. If you what you want from them is not in stock at a local store, they will only ship it to you. But if you have poor carriers in your area you are rolling the dice with your money ordering from them. This is totally unacceptable. I am very disappointed and do not recommend this store and will no longer be shopping there. Products used:Fragrances, skin care products Service Value Shipping Returns QualityI like using Sephora, but recently I've had issues and have left poor reviews regarding the delivery company OnTrac they utilize to deliver thier products. Ive had products thrown at my driveway from van windows and discarded behind my garage and by the trash can by this particular delivery company. I would encourage them to find a different vendor. Products used:Make up Service Value Shipping Returns QualityWent to return and item my daughter bought because she was out of it and after just one use it broke and could not be used anymore. Managers at the store are not empowered to make returns without receipt. Daughter had been at mall with friends and paid cash from Christmas money. $50 bottle of sunless tanner! Spoke to corporate and waiting to hear back. Sephora has lost a customer because of how difficult this experience has been. I spent lots of money there, have proof of buying item in the past, more than once and was told by store mgr a big fat NO and that hands are tied. My past purchase of this item was more than 60 days (of course it was this product lasts a while and that's why she purchased last month!) if you shake the bottle you can tell it's still full. Ridiculous policy that is not customer friendly. I would be embarrassed to be a manager and not empowered to fix a customer issue.Will probably move to Ulta now for all purchases. Can't trust their products will last for how expensive the purchase is. Tip for consumers:Don’t pay cash at store or you have no proof and they won’t return it. Products used:St. tropes self tan - broke on first use! Service Value Shipping Returns QualityLoyal Sephora client for 2 decades l, not allowed to return defective product 2 days past their 60 day exchange/return window. Very disappointed in their unwillingness to make things right. Buyer beware if you purchase something too far out you are SOL. Service Value Shipping Returns QualitySephora is my go-to destination for all things beauty. The store offers a vast selection of makeup, skincare, haircare, and fragrance products from top brands, as well as exclusive Sephora collections. I appreciate the knowledgeable staff who are always available to offer personalized recommendations and advice. The rewards program offers additional savings and perks for frequent shoppers.I purchased a lip liner pencil in April and it was defective. I was unable to return/exchange the pencil until today due to surgery and not feeling well. Because it's been over 3 months, they would not exchange the defective pencil. I asked to talk to management who would not rectify the problem even after explaining the mitigating circumstances. I called the corporate office, and after speaking to two managers and explaining my situation, they too told me they could do nothing because it was after the 60 days. I will never by a product from Sephora again, unfortunately the salespeople and management at Sephora don't care. Service Value Returns QualityIt's great you can choose from some samples and trial sizes with online purchases so you can try products you're interested in to see if it works for you or not. Shipping has always been pretty good. Nevertheless, I continued to look for an alternative to this site to get my favorite tretinoin. So happy I found it, just google 'Topa2get' to find a website with a lot of products with cheaper prices. Amazing service! Ordered Friday & delivered at 11am Monday. Can't ask for better than that. Products used:tretinoin Service