Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.They are whitholding a refund belong to me and living about it emmy care manager said my refund was processed 21stof Dec no such thing recontact today told its processed today delay over Christmas even tho it was processed on 21st by emmy I'm reporting these crooks and advise to keep away this is 21st email and I got another processed email today liarsVery very poor and they use one of the poorest delivery com in the logistics field! Placed the order everything going well with my order until we hit the delivery faze …. Unfortunately secret sales use one of the lowest standard delivery operators in England wales Scotland and beyond! I was told my order would be delivered by evri on Saturday to which it was unfortunately though it was one item from the full 6 said to be on that PO when checked into if other items would follow this was the let down it's saying complete and delivered I got one top out of 4 I ordered and no jeans and no halterheck trousers suit either I feel very let down I will be contacting again Tom to request a refund not letting this slide at all I won't use them again I feel extremely let down by secret sales even went as far as recommended them to which I've given the folks my update and to now not use them absolute shambles wouldn't order again even if the stuff was free! Tip for consumers:Ever I delivery service shocking losing 5 other parts to my order !!!! Products used:Not used my top as of yet Service Value ShippingIt is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales Products used:Shoes and clothes Service Value Shipping Returns QualityBought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish. Tip for consumers:Don't buy from secret sales Products used:None Service Value Shipping Returns QualityI've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service. Tip for consumers:As a customer I pay for delivery therefore I should be able to choose which delivery service is used to make sure my order reach me. Products used:Clothes Service Value ShippingDO NOT ORDER FROM SECRET SALES! They'll take your money, they won't deliver your items and then they won't reply to your emails! Absolute Scam! Avoid these arseholes like the plague!The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer. Products used:Both items are relegated to the back of the wardrobe Service Value Shipping QualitySecret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth! " MISSING ITEMS! Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items! You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case. I have now escalated this dispute with my payment providers (Clearpay) and my bank."The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company! Tip for consumers:Just avoid, don't use! Products used:NONE! The product I needed arrived too late. TOTALLY USELESS Service Value Shipping Returns QualityI ordered many things especially trainers, 4 x at different times all out stock after I paid for them 3-4 weeks later ( order lying at processing stage for eeeks no communication I had to call myself, then a standard email bull $#*! saying customer purchased same timeSecret SCAMMERS more Lind AVOID like the plague nothing received no replies to emails. Raise a dispute with your card provider BEWARNED. Products used:Jumper & Trainers . Service Value Shipping Returns QualityReturns process is confusing and long winded. Why can't they supply a return label with the items, like evreryone else? This put me off and I won't buy from there again.I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe. Service Value Shipping Returns QualityI ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund. Tip for consumers:be aware of lack of availibity to talk to anyone Products used:none arrivedWHY MUST WE PAY THE CHANGE IN EURO? SO WE PAY MORE THAN THE RIGHT PRICE OF YOUR ARTICLES. THAN WHAT ARE YOU GOING TO DO FOR RESOLVING THIS PROBLEM? I WAIT FOR AN ANSWERSell faulty goods and do nothing - will not respond - just interested in obtaining money and selling goods not fit for purpose - not existent customer service - avoid at all costs Products used:Nothing as trainers falling apart and not fit for purposeOthered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again. Service Value Shipping QualityI purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact! Tip for consumers:Keep away from this site Products used:They didn't arrive Service Value Shipping Returns QualityI ordered an expensive coat which was reduced but still pricey it arrived wothout the belt, I contacted them and was initially advised to keep it and they would request a replacement belt to be sent out. Great was well happy. Day's later told they couldn't do that as the next customer would have sane issue! Ah ok great! Tip for consumers:If you get something missing in your order, just send it back and get refund and re order. Products used:Jacket ServiceMy parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend. Service Value Shipping Returns QualityI ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a Big mistake to order something from the secret sales. Products used:Men's shoes Service Value Shipping Returns QualityOrdered my daughter some trainers they arrived and were too small so looked at returns policy and I had to pay I also don't have a printer so went onto live chat to get a response of well that's not our problem I said well I'll just chick £32 away then she then replied okay! Absolutely ridiculous having to pay to return something I've never had to before so I've literally had to throw them away as you can't even exchange them won't be shopping on there again!