They charged me $25.00 to ship a 12x16x2 box that weighed 3 pounds! They said it was "heavy" so they had to charge more. Their ads state 20% off "site-wide" with coupon, but since almost everything is "on sale" they coupon doesn't really work! I'll never order from them again and wouldn't have ordered this time but needed it for a special occasion. In my opinion - total rip off. Tip for consumers:I routinely ship 40 pounds boxes for less than this company charged me to ship a 3 pound box! Products used:Bought a plaque. Service Value Shipping QualityDoormat insert too small for rubber tray and not secured so it moves. Letters are weirdly smeared and not like the sample you have to approve before ordering. Def not quality worthy of the $95 BEFORE the express shipping added to total $132. Wish I would have read all the bad reviews prior to ordering Service Value Shipping QualityOrdered custom books for my grandchild with a guarantee delivery before Christmas. Did not recieve and I reach out to the company no less than 7 times to inquire why they were not shipped. Never did get an answer. Company ruined Christmas! If I could give 0 stars I would. Service Value Shipping QualityIf I could give zero stars I would! Ordered 14x14 pillow. Absolutely worst "pillow"! The image was okay, the actual pillow - um NO! It's not even 1/2 inch thick…. That's not a pillow! More like a mouse pad. NOT worth the $42 I paid HEED THE WARNING and Stay clear of the "pillow"! Image is pillow after opened, as it says shipped "vacuum packed". Products used:Pillow Value Shipping QualityI've ordered my items on November 10,2020. It says ships within 2-4 business days. Today is December 21,2020. And I haven't received anything yet. Ive email them twice and no one contact me back. I'm not even getting a update on anything. I've ordered these items for Christmas gifts. I've emailed them and ask them can they refund me my money. No one cares to respond. This is ridiculous! Where's my order? Or refund? I've ordered again on November 17th and have received that order. But not November 10th order. Could someone tell me why is that?I bought my neighbors a wind chime from Personalization Mall, it was well made, and absolutely gorgeous! They recently had to put their dog to sleep and this was the perfect gift! Thank you so much! Products used:Wind chime Service Value Shipping QualityI ordered two personalized blankets with photos. Each one came out amazing and was delivered earlier than expected. Price was also great. I will continue to order from this wonderful company Tip for consumers:Excellent quality and price Products used:Too personalized photo fleece blankets Service Value Shipping QualitySearched all over for the perfect mug to say "Thank You" to a professional colleague. Was so excited to find this classy one that allowed me to not only personalize the name and profession but the message, as well as have it arrive by Christmas. I ended up purchasing four of them and they all loved them. Personalization Mall stands in a category of its own far above any other company for personalized gifts in quality and customer service. I have used them for years with confidence and pride in their products. This mug was a another hit! Thank you once again PM! Tip for consumers:This company is in a category of its own for classy products and excellence in service with fast shipping. Never diappointed!! Products used:All sorts of personalized products from mugs, to ornaments to stuffed animals animals and Santa hats!! ValueHad ornaments made for my grandkids and you can't read the personalization on them. You think they would call and explain to you about the print. My grandsons are not taking the passing of their grandfather well and I only would like to have them replaced and they wouldn't do it. That's why they only have a 1.9 rating. Tip for consumers:Not customer friendly Products used:Non. Have to see if I could cover up the personalization Service Value Shipping Returns QualityThe girls loved these and can use them every time they miss their family! Great quality too! They washed and used them right awayI bought some homeware for my friends and I was able to personalize it with their photos and names. That is really a great gift to give.I ordered two items at the same time - one custom made cutting board and cheese chalk sticks. The custom made cutting board came in a smashed box, but it was on time. The cutting board was just sitting in the box, not even bubble wrapped. The chalk sticks (not custom designed) arrived four days late in a smashed up package (allegedly via FEDEX) was was not delivered by a FEDEX driver, and the customer service folks didn't give a crap! The offered to refund my "expedited" shipping charges, but I have yet to even see that happen. Then when I told them I don't have a use for the chalk sticks because the wedding has come and gone, they told me to ship them back (I would have to pay for that return) for a refund. Just a sketchy situation and I'm sooo disappointed. Clearly, they no longer care about how their products look, are packed and are shipped. What a shame. Service Value Shipping Returns QualityHorrible company! After paying expedited shipping, item arrived after the wedding and they were to decorate the event tables and they refused to refund me! Don't buy from this shady company! Products used:None !!! Service Value Shipping Returns QualityI have been sending our in-laws, these photo ornaments of their grandkids for many years, and they absolutely love them! They have six grandkids, and it's always a labor of love to find good pictures. But once I find the pictures, they make great gifts! Products used:Christmas photo ornamentI ordered a basket, outfit, and pillow for my grandson last Friday. I paid faster shipping because I wanted those before Saturday for Easter. I placed my order and the items were coming tomorrow. What a surprise when I received everything today. After reading the previous reviews I almost changed my mind but I'm so glad I didn't. Everything is beautiful and perfect. Great quality. Glad I will bring those to my little boy tomorrow. Thank you Great experience. Tip for consumers:I will continue buying any kind of goods from this company. Great products Products used:Easter car basket. Easter baby outfit. Easter pillow. Personalized items Service Value Shipping QualityOrdered a portfolio for my son that's attending college with his name on the portfolio. The wording/ writing on the portfolio was very big.i Contacted CS: this has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department. The preview on their site is much smaller then what I received. Im very very disappointed! I would love to attach a photo however I don't want to expose my son information.Have ordered from Personalization Mall several times and love their products. Everything is high quality and is exactly as described on their website. Some items were delivered faster than others, but nothing out of the ordinary for personalized items. Will be ordering from them again soon. Great wedding, shower, and baby gift ideas!YAY! I got my personalized frame! It is perfect and I got it super quick! Reading reviews, I was pretty hesitant to purchase through them but I took a chance and I'm so happy I did! I think I placed my order Monday night (1/25/2021) and received it in the morning on Thursday (1/28/2021)! If I ever need anything like this again I will definitely buy from Personalizationmall & I will recommend them to my family & friends! :) Tip for consumers:Buy a few things at once - shipping was kinda spendy! Products used:"Because of you - Personalized Frame" Service Value Shipping QualityTerrible customer service and authorization practices. I've placed previous orders using my maiden name on my debit card and my married name on the billing address, and never had an issue with an order processing. Then I placed an order with my spouse's card, in which I am an authorized user on with the bank. I used the same billing address and being an authorized user, I used my first name. My spouse and I share the same last name, so I obviously never thought there would be an issue with the transaction. Of course there wasn't an issue on my banks end, because I am authorized user and the billing address is correct, but Personalizationmall put my order on hold. I can understand flagging an order with a different last name, but not an order that has the same last name and multiple personalized items showing the same last name as both seen on the billing address and card used. There was even a wedding picture bought with our last names on it. I cancelled the order because the authorization process was insane and unprofessional. They wanted to speak to my spouse directly, (as if they had any way of verifying that it was my spouse speaking on the PHONE) and asked them to call their department to verify the purchase. I even told the customer service representative that I am an authorized user and can verify the card numbers, but was denied this. Having had no previous issues with orders made with completely different last names, I was appalled at this blatantly idiotic policy. My spouse had to take time out of their work day to give this company a call and verify the purchase. Instead, I told them to cancel because I am never going to give this company my business again. It should not be this difficult to place an order and their department should be more concerned with differing last names on orders above all things. This is also concerning to me for those in the LGBT community who may be dead-named! Products used:Cancelled the order Service ShippingI have been a repeat customer of personalization mall for several years. I have never been disappointed. My recent purchase, for etched 'made in Italy' champagne flutes was probably the most beautiful gift I have ever seen. I was overwhelmed with joy when I opened the box and saw how wonderfully they came out. I cannot wait to give this to one of my best friend's and her husband to be! Over the top customer service, shipped ASAP and the quality is outstanding. I am beyond happy with my purchase. And, the price was amazingly generous. Tip for consumers:I would recommend Personalization mall to anyone. I have been using them, shopping there for over 13 years and I have never been disappointed. My latest purchase was over the top quality, timely shipping, wonderful customer service and just absolutely stunning. Service Value Shipping Returns QualityBeautifully engraved products at great prices….a great selection of products perfect for any occasion….Great quality at great prices Tip for consumers:Great products at great prices Products used:Personalized Photo Album Service Value Shipping QualityMy grandmother passed away I found a beautiful picture of my mother and her I wanted to get a blanket with both of them on there and I thought it would be an amazing gift for the holidays for her and when I got it it was blurry the picture was not centered so I contacted customer service they sent me an email I had to email the people and they told me they were not going to give me a refund or fix my product that I was dissatisfied with they told me that I can buy another product and they would get me discount wanted my mom to have a good good hearted gift that she could hold to her heart but instead I got a blanket that is blurry and not centered I'm extremely unhappy Tip for consumers:They did not want to help me fix the problem they told me that I can buy a new product and only get a discount but they were not going to take the blanket back and fix it or give me a refund Products used:Picture on blanket Service Value Shipping Returns QualityCovid mask was ordered, picture was approved for a personal mask. The one they sent was totally off center, lips were on cheek and part of nose was gone. They sent me a picture of the approved mask which I sent back to them along with a picture of the Mask I received so they could compare and see the mistake and they have never made it right. My daughter ordered this for me and she ordered about 25 or 30 masks. They still will not make this right. Very disappointed I would never ever order things from this company. Their customer service does not happen. If I could I would give this a minus five stars.After reading all the horrible reviews I was scared that this website wasn't legit so I was really happy to see my package delivered and the robe I ordered was what I expected and the quality was perfect and they delivered to my door on Christmas Eve through FedEx Thank you! P.S. The lettering of her name was exactly how we wanted it also! We will be doing business again with personalization mall again! Tip for consumers:I hadn’t read the reviews which I’m glad I didn’t because I wouldn’t have ordered, but my fiancé ordered before reading them and left me playing with my thumbs for 2 days but everything turned out great!!! Products used:Bath robe Service Value Shipping QualityThey take your payment but don't have the product you order nor do they refund your money. They should be shut down and arrested