I paid extra shipping to have my package here before Thanksgiving but it's now 2 days after Thanksgiving and it's still not here even though on both days I called they said it was getting delivered that day. I requested a refund for shipping but that still hasn't posted anything on my account. I am furious! This was supposed to be a Thanksgiving day surprise. Also both times I called they were cutting out throughout the call so I'm not sure what all they said. After this, I won't order from them again. Service ShippingOrdered a pillow for my girlfriend for Valentine's Day that was supposed to be a heart shaped picture of us. Got the order in the mail today but the outside of the heart is completely cut off. Severely disappointed and have to find a new gift as this is unacceptable.I have bought many items from Personal Creations and have never been disappointed. The quality is great and shipping very fast. I recently placed an order and accidentally checked the box for an old address, so I did not receive it. Entirely my fault. Personal Creations sent me out another one at no charge to me. That's customer service you don't find often. Tip for consumers:Customer service goes above and beyond Products used:Personalized sign Service Value Shipping Returns QualityPlaced an order. PC sent an email saying I would get 50% off my next order. Not true at all. They give you 50% off their original ridiculous prices. I was ordering sale stuff so there was no additional discount. Customer service let me hold for 15 minutes to tell me they hardly ever offer 50% off so I did get get a discount. False advertising. Waste of my time. I sincerely hope I like the things I ordered but will never order again. Their "live chat" also responded once then never came back. Terrible. Tip for consumers:I just really hate gimmicky and false advertising. Products used:Personalized toys and towels for grandchildren. Service Value ShippingPuzzle is distorted and cheap looking! You pay for shipping top dollar and it takes forever! Junk! Products used:Puzzle/JUNK Value Shipping QualityThey like to throw out discount codes so they can mark up prices for each discount code, and show you a different shipping price after you submit your order. Then they won't cancel your order directly after submitting it, even before it's shipped. Crooked! Personalized Mall is better. Tip for consumers:Once you click “order,” don’t expect refunds or cancellations! Service Shipping ReturnsI've waited for weeks for this gift only to be told AFTER three weeks of waiting that they couldn't fulfill my order. And even though they knew they couldn't print my order because the occurrences of 2023 hadn't happened yet, they didn't offer to refund my money back to my card until I called and complained. I had ordered the day you were born item. ServiceExtremely pleased with the products received! They arrived in solid packaging and in less then a week and I'm in Canada. I emailed customer service with questions after I placed my order and they replied quickly and responded with accurate information. I would definitely recommend this company, based on my interactions. Products used:Christmas ornaments and a toy Service Value Shipping QualityThis company is very deceitful, I ordered a puzzle name stool (up to12 characters) the picture is of a larger stool, I received a 13 inch stool. Called customer service and apparently the size of the stool is based on the number of letters on the child's first name. Would've been nice to know before ordering since I paid almost $100 for a tiny stool. Very disappointed this was a gift and should've cost much less. No returns or exchanges offered, will never but from this website! Tip for consumers:Misleading picture of product Products used:Puzzle stool Service Value Shipping Returns QualityIf you think all items are a certain % off as the ticket on the back of the catalog says and you go to check out you get 10% off books not 40%. Might call first before you actually buys some things that say start at... and the total of each item is not listed and there are a series of items but each one might have a different price. Like $39.99 and only get $35.99 as the final price. Just a warning for those who are going through a lot of orders. Products used:coaster, book, toy Value ShippingI've sadly just placed what will most likely be my last order to this company. I love their products but find even as I am placing my order the price of certain items escalate while I enter discount codes (you have to enter them all to see which one will actually give you the best discount because you'll never actually get the promised discount). Also, if someone spends over &150 most retailers will gift FREE shipping! This is such a non- thought! Very disappointing they have resorted to nickel and dimming their loyal customer base. I can't deal with shifty- it stresses me out! Guess I'll have the memories. Tip for consumers:Their products are generally high quality, I’ve ordered from them many times in years past. Service Value Shipping QualityI paid extra to get my shipping expedited only to find out 5 days later that it is going to be 4 days late and past Christmas so I can't even give my gift to the person on time. What is the point of paying extra if you don't get your stuff on time, I would of ordered from somone else. Products used:Ornament Service Value Shipping Returns QualityI have bought all 4 of my grandkids the beach towles - 2 of the mermaid for my granddaughters and the octopus and crab for my grandsons. Well I had another grandson and wanted to buy him a towel. I paid $29.99 REGULAR PRICE for the towel last year, and this year they are marked $59.99 and "on sale" for $39.98 - I called and they denied that I bought / paid $29.00 for the towel last year, said they don't see it and the price in 2021 was also $29.99 and they said yes in 4 years, that it did go up - 50%!?!?!?, I ASKED DID YOU MARK UP IN PRICE SO YOU CAN LIE TO NEW CUSTOMERS AND SAY IT IS ON SALE FOR 50% OFF? I HAVE THE ORDER FROM LAST YEAR. I TOLD THEM THIS WILL BE THE LAST TOWEL I EVER ORDER FROM THEM AGAIN! They are great towels - but the idea that they treated a return customer like this - lied right to my face, they lost a customer! (I have bought dolls and other things as well and all are now "reg priced" 50% higher and "on sale" for 50% off which means you are paying reg price and a few dollars more for items you THINK are a great deal. BAIT AND SWITCH IS A SCAM! Products used:Towels and Dolls Service Value Shipping Returns QualityI have wanted to buy from there but the shipping is so expensive. So it isn't worth it to me. I'll continue to go to AmazonI received an item I did not order with no indication of who purchased the item. No gift notice or anything. Went on chat and after 20 minutes of sending them info on the package they told me they would not reveal who sent it for "security reasons"... Who's security, certainly not mine. Could be one of those scams that send out stuff then try to collect after you receive an item... Very poor system, they should have to advise name of sender to protect the receiver from scams. STAY AWAY FROM THIS COMPANY... VERY POOR POLICIES THAT COULD PROTECT POTENTIAL SCAMMERS. Products used:floor mat ServiceNever ever shop here. The company "offers' discounts by email then never honors the discount saying "We are constantly working together to improve and provide only the best for our customers. There are times when we fall short, and we are very sorry for the inconvenience. Your feedback is greatly appreciated and can only make us better", which is only lip service. DO NOT TRUST THE COMPANY'S PRICING. Tip for consumers:DO NOT SHOP HERE Products used:NONE Service Value Shipping ReturnsAwesome job on my 7 sisters coffee mugs! Absolutely beautiful! I can't wait until my sisters get them. They are going to love them! Tip for consumers:Not sure Products used:Personalized coffee mugs of 7 sisters! Service Value Shipping QualityVery poor customer service. It has been 8 days since arrival to my city but it has not arrived (no one knows where it is) and Personal Creations has nothing to do about it, They told me to wait another 3 days. They will also not let me cancel my order, to give me a chance to order from another place. Who is going to need Christmas 2022 ornaments after Christmas 2022? I understand that troubles with shipping is beyond their control, but there are so many ways to make it a better experience for your customers (like letting them cancel!).I purchased from personal creations before. Never had an issue, only recently I put in an order and my address somehow got changed and was delivered elsewhere so I understand things happen. Christmas came and went, emailed customer service at personal creations, never received any response back. Nothing. So lesson learned. Would not recommend, no one is around it seems when issues arise Tip for consumers:Customer service... Any help would've sufficed. I got no help. Emails went unanswered Products used:No one responded Service Value ShippingContacted them about an issue -- did not hear back for days and they offered no resolution. I was also unable to actually reach a chat agent during the entire experience. Horrific customer service. I understand why they only have an average of 2 stars. I would leave zero if I could. Products used:I never ordered products -- I asked a question before ordering. ServiceThis store hides the cost of shipping until the page just before checkout. Then they moderate their own revies so that you can't post anything bad. Stay away from personal creations. They're scammers and need to go out of business..Personal Creations offered me a 40% discount and then when I went to pay, there was no way to apply the discount. The customer service rep did not believe me and was no help. ServiceI wish I had read the reviews here before buying from this business, their delivery promises are a joke and their customer service even worse. Having chased delivery on the day after it was promised to arrive I was told it "may take another 5 days", what's the point of giving a date if you can't keep to it. To make matters worse their so called delivery partner now shows as "Delivered" when no-one has been anywhere near my house and surprise surprise Personal Creations have now taken the "not our problem" attitude. SHOCKING! I won't use again and urge you to avoid at all costs. Tip for consumers:Don’t Service Value ShippingI'm giving a three instead of a one because they have at least refunded my shipping fees, or so they say. However, you need to know that you cannot trust their delivery dates because they won't stand behind them nor will they refund you your money if they can't get the items to you when you need them. I don't personally have an issue with the price or quality but know that you might be showing up to that celebration without a gift because their shipping is unreliable. Tip for consumers:Do NOT trust their shipping times. They don't honor them; they are estimates only and regardless if you paid extra or not, the arrival of your items is in their control. They may refund you the shipping costs but if your items are unusable because they don't arrive on time, they will not refund you the price. Products used:None. I didn't get them in time. Service Value Shipping Returns QualityI spent quite a bit of time choosing some items and then personalizing them. I get to check out, filled out all my information and I get a message saying we're sorry we are running out of inventory on this product… it did not say which product? I have several things I ordered how could everything be out of stock. I called customer service and they were no help they felt there was an issue with the website. I tried every day for four days. I was never able to put my order in. I am done with personal creations. Products used:I was not able to put my order in that was the problem. The website is terrible. Customer service was no help. Service Value Shipping Quality