My husband, myself and daughter are sick. We ordered 3 times and we're no shows. They lied on us and used a number I changed personally 4 years ago. They've used the right number in the past. I have never wanted people fired before now! No compensation was offered as well. Shame on them! Products used:I ended up getting neighbors to pick up my groceries at the store. I didn't want to take a chance on the 4th time!!! ServiceThey constantly "forget" to deliver groceries, deliver to the wrong address. They have terrible customer service. Everyone on the phone states they cannot "do that" for any questions. No one seems to take responsibility for their actions. Terrible customer service Terrible delivery service. I would NOT USE THEM! Products used:none Service Value Shipping Returns QualityEven if specified in delivery hints. Driver delivers wherever the hell he feels like it and I had to call my bank. Awful experience.My online order was $130 and the store over charged me $152. Sorry But $22 is a big difference Call the store and assistant manager John McLean had a bad attitude and addressed me by yelling at me instead of explaining why I was over charged. I called Corporate and they are as useless as the assistant manager. I WILL NEVER SHOP HERE AGAIN. YOU STOLE MY MONEY BUT THIS IS THE LAST TIME. ALSO REPORTING PEAPOD TO THE BBB. SADLY DISAPPOINTED Service Value Shipping Returns QualityWay cheaper than Instacart, delivery drivers much more professional, and food packed better (things not crushed and food is grouped by freezer/refrigerater/room temp). Driver also wears mask, which isn't always the case with Instacart. Finally, Peapod keeps food cold, unlike other delivery services. Selection is excellent, plus Peapod now lets you select substitutes if you want to. Really great service delivering a wide range of grocery products.The last time I use this company (10/22/2022), they were not only late they missed delivered my groceries, only to received them 4 hrs. Later from a neighbor, I had to throw all the meats out for safety precaution. The produce appears like the ones they would throw away, and they charge for things that weren't deliver. You're better off going on your own and taking an uber or Lyft to get your groceries home. Tip for consumers:Do not use this service, you are better off with someone else or going personally yourself and taking an uber or lyft back home with your groceries. Products used:cans and boxed goods Service Value Shipping Returns QualityI waited several hours only to have the delivery person dump my groceries in front of my door without even ringing the bell. And to add insult to injury, a whole bag of groceries was missing. Finding the number ti complain is like looking for a needle in a haystack. And then the only solution is a refund. So much for convenience. Anthony - worst delivery in NW DC. I'll be using something different next time.I made a purchase over a month ago and I'm still fighting with my bank and Peapod to get my refund back. They charged my card the same day and called me an hour later saying that they were out of stock. But the problem is I still have not gotten my refund for the canceled order and I've been trying for the last month between them and my bank. This is the worst company I've ever bough from and I may have to give up at this point on getting my money back because I'm tired of fighting with them, giant and my bank to get my money back. Do not buy from this company you will regret it.Imagine staying up until 6 am trying to secure a slot, getting that slot only to have the website cancel your order that same day. Then imagine you do it again, finally get a slot, waited for 2 weeks only to have them deliver 2 out of the 13 items you ordered. Thanks, now I have tubs of butter and literally nothing else to feed my family. Not to mention my rescue animals now have none of the necessary greens they need in their diet. Peapod is garbage.Horrible in every aspect. ZERO notice in a 7 hour delivery window of delivery, groceries were left outside in hot sun possibly for hours. They are supposed to alert & ring door bell / knock, yet they did zero. Ice cream was liquid, and was as warm as the milk. Customer service is horrible, IF you get thru. 1 hour 10 minutes waiting on phone just to get a woman who said, "sorry" in two seconds and later hung up. Did I mention every aspect was HORRIBLE?Waited twelve days for a delivery but received less than half of what I ordered, even though each item was in stock and I had enabled Substitutions. Unfortunately I needed the missing items to make meals with the few that actually arrived. Also, basic staples like milk, butter and frozen vegetables were not sent. But when I physically went to the store they had plenty of milk, butter and other stuff they omitted! I suspect that the order pickers simply avoid heavy items like Dairy and Frozen. Still, I gave a good tip because I heard some people were entering large tips for preferential treatment and then taking the tip away. You simply cannot count on Peapod; you wind up going to the store to buy everything they decided not to send.The search bar rarely works so it's hard to find products you need. The search bar for coupons never works so you spend a lot of time going through the list of coupons to find relevant ones. They cancel items often. Just don't make it available to put in my cart if you don't have it. That simple. I've given up trying peapod because it's so time consuming due to its terrible website. Service QualityReceived some expired items from peapod and customer service ignored me, to get a refund I had to dispute the charge with my credit card company and my visa gave it back to me. Then peapod emails me about the chargeback and how i need to respond to them to settle up. I reply explaining what happened. They ignore me and a few weeks later send the same email to me. Again I reply and explain. They ignore me and again a week later send the same email to which I reply and they again ignore me. They deactivated my account when they sent the first email insinuating i can't use peapod anymore unless i pay for the expired items they sent me. No thanks. No desire to use them again. Their customer service is trash. Who sends expired food and expects people to not request a refund for it? Service Value Shipping Returns QualityThis is very sad because Peapod used to be the best delivery service in my area. Slowly customer support became nonexistent and their policies are suspect and what I mean is that when an item is on sale they do not deliver saying it is out of stock even though it is still on their website as in stock. I think they want to substitute with a cheaper item but I don't allow substitutions. You can never reach them by phone and they do not reply to emails. The drivers are nice thus the two stars UPDATED 2/28/2022 Everything is back to normal and things have changed dramatically for the better so all is well that ends well. Service Value Shipping QualitySo I am at home sick with Covid, and since they forgot my ginger ale actually suggested that I come to the store to get it. I ordered it this morning and now they are delivering it late tomorrow. NEVER AGAIN Tip for consumers:Don’t bother using this service. When they make an error they just brush you off Products used:Food Service Value Shipping QualityI am a 76 y/o retired physician, avoiding groceries shopping for fear of coronavirus. Two days ago I got my groceries, several items missing, no invoices about what I paid for! Calling them is useless, no one answers. Sent them two emails, no responses! In contrast to Costco delivery team, twice have delivered my my stuffs, without anything missing and send me my shopping bills within a few minutes.I I'm so sick of Giant Food just changing my order to suit them. My latest order delivered today, they updated my order and said I did not order the butter or the milk. The whole reason I placed the order was because the butter was on sale. I'm 63 and not senile. Retired at 59 comfortably. I must have been doing something right. And my milk? Where's the milk? Was there a big run on milk and butter? I know what I ordered, but they removed it on my order status. Why my order was $75.11, to $61? When I called them, they said they do not see those items that I ordered. I know what I ordered. I need to just stop using the giant delivery system and go instacart. This is not the first time giant has done this. I still have my paper check cashing card from 50 years ago. Ridiculous how giant picks and chooses what you're going to order. Products used:There was nothing wrong with the service person that delivered my groceries. He was on time and nice. I'm just sick of giant picking and choosing what I'm going to order. They didn't make my money, so what right do they have to pick and choose how I'm going to spend it ServiceExcellent and trustworthy grocery delivery service. Provides almost all the foods you need, and delivers in a professional manner. Everything comes in perfect condition, the delivery drivers have been on time, and it saves me time through the past orders. Easy to use site, and service. Would highly recommend Peapod for grocery deliveries to anyone. It's the best one I've used for delivery!How hopeless are Peapod currently. Ok i understand that we are in a pandemic but when I place my order it clearly states what is out of stock. On arrival we receive no invoice, no chicken, mince, detergent or toilet paper. Since they do not leave an invoice like they used to, they say to look for it online, and of course it cannot be located online. So it is necessary to call and be on hold for 40 mins to be told the items wer out of stick and that I would be emailed an invoice which naturally they did not. HopelessWaited 3 weeks to get delivery and all along it said it had my stuff but day of delivery got less than half i I ordered. Paid a great driver tip too! Not going to use again unless they can improve. I think it's just better to go in and get. I can't believe that they only had 1 ice cream and not 2. I don't think they take the time to fill the list.That's it! I've given him more chances than they deserve!, Last time we sat and waited for 4 1/2 hours for our delivery!, After several calls we find out that someone cancel our order along with four other orders and nobody could give us an answer! Obviously that's why they got a 1.4 star rating should've been -1.4 they're so pathetic! This time they were two hours late of their delivery time they said between 11 AM and 1 PM Sunday the seventh so once again our daily routine has been interrupted by the pathetic service Peapod gives you! What's the census asking for special instructions like his duly noted come to the back door our kitchen is in the back of our house but no once again ring the doorbell and there's a bunch of bags sitting on the front porch, maybe they just can't read? I refused to pay $10 for a lousy delivery service and it's not the $10 they brag about their fantastic door to door delivery but I can't even get the right door multiple times late I just don't understand how they're still in business I'm better off just putting my order in and go pick it up curbside! Constantly misleading on their delivery time even with a three hour window they just still can't get it on time to us, you would think with the multiple complaints they would try to make their company better but instead they're just slipping away every order, it's a shame they cannot provide a good service of just simple delivery!, Maybe it's just me?! ‍‍ And I don't like when they break my cookies! Or the gashed cantaloupe which now has to either be eaten unripened or just thrown away again, well I hope my review is helped other people not waste their time and again I hope I'm not the only one complaining but from the other reviews obviously I'm not! So this is my formal goodbye to Peapod! Tip for consumers:All good!! Products used:Groceries Service Value ShippingI tried using PEAPOd for first time ever. Do my order submit it and everything is fine. Then hour before they are to start they cancel order. Customer service is rude and of no help. They state there have been multiple accounts under my name with past due balances. I respond with I am not the o my person with that name. They state they won't help me. So I turn have file a co plaint with attorney general office and better business bureau.Drivers are rude and always late. The produce comes rotten or if not, it goes bad 2-3 days later. You can never get through to customer service, the wait time is 20 minutes or more. There are so many food delivery sites these days, don't waste your money on Peapod. I was a loyal customer for years but unfortunately, they are out of chances.I understand that every one of us are facing hardships due to the global pandemic. Many supplies are hard to come by. With that said, I can't understand my failure to secure a delivery slot despite making over 200 attempts in 6 days. With items assembled in my cart for the past 6 days, I visit the delivery schedule grid multiple times per hour 20 hours out of a 24 hour day. Several times, I go to the grid, where there are no openings, visit 5 minutes later, and see a new day added with the slots completely sold out. Day after day after day. Are there others like me who are doing the same thing but are more tech savvy than me or do they visit twice as many times as I've visited? Love to know the answer. Can't ask Peapod; they disconnected their email option for the present time.Not happy. Nothing in my order showed out of stock. They did there own substitutes that we can't eat so now we have wasted money we can't afford. No slip to tell me what I actually received vs what was delivered. Very disappointed.