I ordered a custom jersey on-line and accidently ordered Lage instead of X Large. So I contacted their office within 50 minutes of placing the order and guess what! They can' do anything about it. Their excuse was that it's too far along in processing! What a joke! Does this company even have departments that work together? Then they tell me it's a final sale. Just terrible! Worts service I have experienced in years! * NBA Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service ReturnsPlaced an item for next business day which has come and gone order still showing processing agent says call back tomorrow but can't refund or help. Just wait for item then return and once they receive will process refund. The order has never shipped!Ordered a NBA replica jersey, and that is what I got, correct size, player. I must have been lucky, considering the low rating from SiteJabber.Terrible experience they advertised products but they had no stock, heck I went back to the website and the product is still advertised but still no stock. Totally hopeless then their refund took forever to happen Do not I repeat do not buy from this site it's also the same site as Shesha or they use the same people or it's the same company or what ever Total garbage!Will not purchase from this site again. Even after looking at size chart it still ran small and short in length. They will also charge a 10.00 return fee back to your form of payment. Or you can put it on a e-gift card for free. Tip for consumers:When advertised it said free upgrade to next day shipping, it took more than 4 days to receive. Products used:Basketball jerseyI ordered a Christmas gift on 11/20/23 and was told it would be arriving on 12/14/23. The 14th came and nothing arrived. I then reached out and was told that the item is out of stock which was news to me since at no point it was communicated to me that it wouldn't arrive and they had no information on when it would be expected to arrive. So I am extremely disappointed and plan to never purchase something through their store again. Products used:None because I haven’t received it. Service ShippingI ordered jerseys as a Christmas gift to my son with expensive next day delivery service. About a month later my parcel still hasn't arrived. The awful customer service aren't responding to emails and they haven't given me a refund. My money is gone! I don't think this is a genuine business nor that the real NBA would be associated with them! I'm reporting them as fraudulent to the police action fraud unit. Tip for consumers:Don’t whatever you do give them your money! Products used:None they never shipped them Service Value Shipping Returns QualityTwice already I have placed orders and twice they have taken my money and then sent an email stating that they do not have the items in stock. So you're basically in limbo waiting for these items without ever knowing when they'll arrive. Stop taking people's money if you don't have the items! What kind of business is this? Never again. Also the customer service is hit or miss. Mostly miss. I tried to reach someone for two days regarding an order and the chat line kept saying unavailable and the wait times for a call were insane. Service Value Shipping Returns QualityNba store is still trash. Left a review back in January. Never received my custom jersey. $#*! nba store and anyone who is affiliated with it. Trash trash trash and more trash. Useless, incompetent and clearly does not give a flying $#*! about its customers. Will never even consider this garbage again. Tip for consumers:I’d advise others to avoid this bull$#*! store at all costs unless you are prepared to wait 60+ days for either a message saying that the item is out of stock or a refund. If you’re looking to get $#*!ed, skip the strip club and place an order with NBA Store. Products used:NONE. I NEVER GOT MY ORDER CAUSE NBA STORE IS DOG $#*!. Service Value Shipping Returns QualityTrash. Took over a month to notify me that the item I purchased (custom Chicago bulls jersey valued at $160) was out of stock. Took forever to get any help whatsoever. Garbage. Not worth your time or effort. Took forever to cancel the order (I called twice and used the live help chat 4 or 5 times). GARBAGE. UNPROFESSIONAL. Still awaiting refund after over a month. Thanks for absolutely NOTHING NBA STORE. NEVER AGAIN. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Andrea S. 1 review 1 helpful vote Follow Andrea S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Slow customer service and delivery, bad quality” January 21st, 2022 Frankly for a multi-billion dollars franchise all the experience leaves quite to be desired, first of all it's extremely difficult to get ahold of someone from customer service, secondly the shipping and delivery takes too much time and last but not least the quality of the items is really bad, the masks that I have ordered don't even have the logo or the holographic label, it's almost as if they're not official merch, the t-shirt was bad quality and arrived already stained with sticky material, all and all awful experience! Service Value Shipping QualityI ordered a nba jersey for a friend as a Christmas present. I was so disappointed. The product is very poor quality and basically a knockoff. Instead of embroidered emblem or vinyl. It was as if they took a photo of jersey and printed material to make jersey. Not even close to what they show on their website. Shame on me for not checking this site out better. No phone number to call. No address. You can only email them and I have no response yet from their "customer service" Basically I'll eat the money spent. Do not purchase from them! Tip for consumers:That would be helpful to know that this product is not as pictured. That there are basically no returns. Service Value Shipping Returns QualityMy order was about a week late and returning it you got to cover the in AND return-shipping (23 dollars for one jersey within US and 27 in EU!). They lure you in with codes and rebates but you end up paying the bill when you got returns. Products are good but I'll never buy there again. Products used:Chicago ShortsShakira provided me with excellent customer service! She made sure that my package arrived on time. I will definitely be a repeat customer. -Andre Johnson Service Value Shipping Returns QualityI purchase a varsity jacket on December 4th and the estimated arrival date was December 14th. I reached out by chat like 3 times, especially once I saw my order said processing still. It had already been a week and a couple of days. Each time I reach out by chat I received different answers or no answers at all besides that I would receive it by the 14th. Once the 14th was here and it was not received I was pissed! I reached for the 4th time and the lady told me the item has not been shipped yet and it's being sent to an escalation team. Which they would get back within 2-3 days. I explained to the lady I really wanted the coat and not a refund. The so call escalation person reach out and explained they had not heard back about the coat and they will let me know something soon. The next day or 2 my money was refunded and I got no explanation! I was pissed! PLEASE DO NOT ORDER FROM THIS COMPANY! YOU WILL NOT GET THE ITEM! Tip for consumers:they suck! Products used:it never came Service Value Returns QualityThis company is awful. I ordered 3 items from Fanatics/NBA store. I only received two of them. One was broken and the other wasn't even the right team. Even returning them was an awful experience. I still haven't gotten what I actually ordered. This was purchased with the intent of wearing it to an NBA game. I didn't have any of it when attending the game. The photo is of what was supposed to be a Nuggets jacket.I received the wrong item and Cristin on their customer service team was so wonderful as she worked to make it right. She was courteous, professional and stayed in contact with me to make sure I was updated. I was never left wondering what the status was and she saw it through and made sure I got what I ordered. As a consumer, it's frustrating when an order isn't right but she made this a positive experience. They are lucky to have her on their team and I will definitely shop there again! Service Value Shipping Returns QualityReally should've checked the reviews before trusting this outfit. Ordered a pricey jersey for Christmas, based on the site indicating that it would be delivered in 3-10 days - well before Christmas. Then, a moment after hitting buy, I get a confirmation stating that it would be delivered far too late. The website provides no way to cancel. It has an unmanned chat "help" feature, which, for obvious reasons, isn't much help since there is no one to chat with. Buy elsewhere.No legitimate phone number. No legitimate tracking details. No informative responses to email enquirers looking for lost order. These guys will evade providing you information. Repeatedly ask for address, email and name to avoid answering questions. Customer service is certainly not a priority. They will take your money and not provide your items. What a nightmare! Never again!If you are buying something from this company and has a timeframe, DON'T! They do not deliver on time and takes a looooong time because I think their product has to be ship to you from China. I tried emailing them and as expected, no response. They don't even have a phone number to call because it won't stop ringing I bet. Horrible experience with this company. So disappointed that my items won't be here in time for my cousin's birthday. Might have to rewrap it as a Christmas present now.I'm in shock of how this company is conducting themselves relating to my refund. They said my refund was declined and I need to go through my bank and dispute the original purchase! The date of purchase doesn't fit within my banks criteria and my bank said that there is no reason why a refund would be rejected- Even on an expired card! NBA.ca won't even assist in verifying the card info with me or any other info and has slammed the door in my face! Are you kidding me? You consider this matter closed? What kind of customer service is that!? It's shocking behavior. Service Value Shipping Returns QualityThank you Cristin for assisting with my order! Cristin provided me with excellent customer service! I will continue shopping at NBA.com! Service Value Shipping Returns QualityThis site sucks. Buy ANYWHERE else. They can't be as terrible as this place. Never again. I will use ebay next time. Tip for consumers:They suck. Products used:Jersey. Regular and Custom. Service Value Shipping QualityI made a purchase for 2 items which were never received! When I made the transaction it had payment options which I chose to use PayPal. Someone by the name of Terrence Guerra received the $99.99 and I never received my items. I hate you cyber punks that rob us hardworking individuals for our money. Websites like this shouldn't even be allowed to operate. RIDICULOUSWhy isn't this a fully stocked fan shop? Selection is a joke. Chandler Parsons socks? Are you kidding me? FOH with that. Where are the city edition shirts for Luka and KP? Where is the green Dallas gear? Aside from jerseys, they have all the crap nobody wants. If they do have something you like, it's only in one size, only for youth, etc. Service Value Shipping Returns QualityNegative 1 ratings for the NBA store I placed order ahead of time expedited it got a refund for express shipping still no order received and no new updates. They have there $300. Sooooooo where is my jersey. Horrible business. Go to a physical store do not order online Tip for consumers:Go to a physical store Products used:NBA jersey