I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material. Service Value Shipping Returns QualityPlaced the order before reading reviews so was dreading the worst, but package delivered within 4 days, clothes perfect fit, good quality Tip for consumers:A tracking number is provided once the order reaches the courier (at point of origin) Products used:Shirts, Jumper, Jacket, T-Shirts Service Value Shipping QualityWish I had read these reviews before I ordered. My order took 5+ days to ship out and will now be arriving when I'm out of town. They shipped it via OnTrac (cheap cheap cheap) and OnTrac refuses to reschedule the delivery. The only "customer service" option is a $#*!ty chatbot. I am scared I will need to return this and won't get a refund. Horrible experience. AVOID.They made a mistake in my order and my products were never delivered. Their whole customer service team is located in India. We all know how that goes. When I called customer service, they confirmed the mistake on their end. However, these Indian representatives just repeated it was the delivery service's mistake and there is NOTHING they can do about it like a machine. Mango's response to delivery failure was just absurd to me.Bad customer service, I ordered online since Mango closed the stores in Montreal.I received half of my order. I had ordered a set of Jacket and pants. I received only the jacket, and I received an email that the pants are not available while the pants were available online two days after. I called customer service and they told me to return the jacket, as they cannot give me a discount to buy the pants with the same price, now the price is doubled! It was my last purchase from Mango Tip for consumers:Bad customer service, I ordered online since Mango closed the stores in Montreal.I received half of my order. I had ordered a set of Jacket and pants. I received only the jacket, and I received an email that the pants are not available while the pants were available online two days after. I called customer service and they told me to return the jacket, and they cannot give me a discount to buy the pants! It was my last purchase from MangoThe web is full of the same complaint and it is still happening. After spending 1 hour deciding what to buy, buying anything is impossible. I tried multiple times, and contacted customer support, but still buying is not possible for their app or website. After you click "checkout" you get redirected to their main page. How can they stay in business if customers cannot buy things? I would not waste time on their website or trying to buy their products. Extremely frustrating and dysfunctional for a business.I remembered this store from the mall 15 years ago and decided to look them up. Apparently they are exclusive to EU now, but I looked up their online store, liked what I saw and made 2 orders. They both were received quickly I wouldn't have even known they were shipped internationally. One order was even at the peak of the holiday season. I bought a total of 6 items and I am really happy with the quality of them all. One was too small which I sent back for an exchange. They didn't have my requested size and instead refunded that amount in full automatically. I don't review often but seeing their low score online I wanted to leave my praise - I'll definitely be checking back for future buys! Tip for consumers:Their inventory goes fast, take note when they're marked last 'Last Few Items'. Products used:Pants, Sweater & Shirt's Service Value Shipping Returns QualityMango truly makes you suffer. They fail to refund the money for the product that was returned into Mango warehouse in December. I received email confirmation that my refund was processed on 22.12.2023. Right after it was followed by another email claiming that refund did not go through due to incorrect bank account details. Since then I've been into long and exhausting email and phone calls exchange trying to resolve the situation. Fact is that the bank details are correct. I triple checked with my bank. The problem lies on Mango front, however, they take absolutely 0 effort to understand and resolve the issue. In stead, they keep on asking me to update bank details and after that send automatic emails of refund failure due to wrong bank details. But they never provided any evidence of the bank transfer to understand the root cause of the refund failure. Such negligence of Customer Support I have not seen for a long time