We bought a fully-assembled, brand-new electric golf cart from Lowe's store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe's. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don't buy expensive items from Lowe's, there is no return policy. Products used:We bought a fully-assembled, brand-new electric golf cart from Lowe’s store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe’s. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don’t buy expensive items from Lowe’s, there is no return policy.I was at Lowe's on Malabar road Palm Bay FL yesterday MAR 28,2024 around 4:00 PM to buy a water softener. But the guy who was assigned to give customer service ignored my present. He said that he had other customer to taking care of. For this kind of his service, I walked out of Lowe's to go to Home Depot to buy the water softener instead. I think Lowe's customer service managers should look into this to avoid further problem in the future. Otherwise Lowe's will loose lots of good customer like me.This is absolutely the worst place to by appliances. Lowes in beechgrove indiana and as company do not care about your purchase. We spent 3k on appliances and the delivery people couldn't be bothered, it was a mess lazy people and customer service is a joke we have a fridge sitting garage because lowes won't find a tech to take doors off for 2 days now unbelievable company Service Shipping Returns QualityI purchased flooring for 2 bedrooms from Lowe's in Sarasota Florida they sent Eryk Szulborski to install. This guy was the best worker. He worked alone n worked til 8:30 pm til the job was finished. He was polite kind respectable he cleaned every thing up, also moved the furniture by himself n left the rooms spotless n put the furniture in its original place. Because of Eryk i will be using Lowe's for my future projects n recommend Lowe's to all my friends n neighbors. Lorraine DelCore *******030 Tip for consumers:installer was excellent Service Value Shipping Returns QualityWe were 1 day late returning $200 items during CV29 lockdown. Lowe's has a 90 day policy, no exceptions. We even offered to do an exchange. We both are in the vulnerable age group and told to stay at home. We will return all recent purchases and never set foot in their stores again.I am a long time customer. Horrible Customer Service. I had purchased with cash Lowe's made floor laminate. There were two boxes of floor laminate left over. I could not find the receipt and attempted to return it for a store credit about 45 days later. Store manager stated too many returns? Lowe's Return Center also would not authorize a credit. That's how they treat their customers? Very disappointed.Ordering packing boxes, ordered enough to get the "free shipping", next day text says "ready for pickup", ordered as a guest, called customer service, she says one was for pickup, one to be shipped, yet all one order. CSR was nice, assured it was all cancelled, but how can one order, one payment end up split with have for pickup, have shipped for free because I hit the threshold for free shipping? HOW? Their site is a mess.Power Washer Briggs and Stratton on sale 174.75. Called to get one non available in US ask for rain check or similar items at that price, told no available. Made complaint to FTCAll of the staff are wonderful, caring, helpful and nice which is hard to find in the world! Lorey Howerton and Forrest are 2 of the names that come across in my mind at this time, but there are others and I did not forget about the other wonderful staff! Every hardware store should model this location on everything on how they do business, how the employees interact with customers, etc. From: Rita J. Tip for consumers:Everything is wonderful and the staff is very helpful!!! Products used:Paints, tools, wall glue, gloves, boxes, tapes, wall brackets to put up curtains, wall brackets for closets. Service Value QualityLowes is second to home depot for a good reason... their return policy. Its the second time they would not return a product because i either lost receipt or replaced the card i used after admitting it was a lowes item. Home depot on the other hand returns anything they is one of their store items without proving sales with a store credit! Mr. Lowes is it really worth losing a customer for not issuing a store credit for 20$. Really? Tip for consumers:they suckSo, we went to the store in Killeen TX to purchase pressure washer and right from product help and checkout was awesome. The gentleman that helped us get the pressure washer was honest and straight forward with us. Also the lady at the checkout her name is Neomia as well also was jovial and easy going also helped us with the checkout as well as saving money. I usually don't do reviews too much but I promised her that I will definitely do that. Neomia we appreciate your service and continue doing what you doing.Lowe's refused to acknowledge that their packed stores were spreading virus but when they refused to postpone their spring black sale, that validated where their priorities are! My heart goes out to their employees serving rude, selfish, inconsiderate customers buying flowers, ice chest etc. Hope those that have been following rules will remember to shop at Home Depot only after this is over!The card service is really bad and prices are too high. Never going here again. Apparently even this review thing sucks bc I need to type more words. Service Value Shipping Returns QualityThis company is nuts. They just raised their interest rate to 31.99 percent even for contractors! All I can say is bye bye Lowe's. Spent a lot of money with you but never will again. ByeI generally use Lowe's compared to their competitor just because the prices always seem a little bit better. I had just purchased a new fridge before my kitchen remodel. I was not expecting my kitchen remodel to take five weeks. I had went ahead and purchased a new stove, dishwasher and microwave. The stove was delivered as they do not install gas. And the delivery guys were wonderful. Brought it in put it right where I asked them to and we're super polite. The other two however had to be delivered to the store for Installation. At this point I'm a little panicky because my kitchen is unexpectedly still two weeks out. The Installation company set up a delivery date for the day after my countertops are installed so that way, once my kitchen is done, I will have a fully functioning kitchen. I was trying to cancel the installation and I spoke with my local lowes sales manager. He told me the Installation team was absolutely wonderful and they would have no problems pushing it out. He made a note so my appliances stay there in the store and depending on my Installation this has so far been a perfect experience. Service Value Shipping QualityOrdered some items order number *******. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know! I would never order anything from Lowes again because they do not care about their customers. You cannot even talk with a manager. They say call the store. The issue is I order the items through Lowes Web site and they did not give me a choice to send the parts to my house. They forced me to pick a store so I picked one that was the closet. Now they tell me corp is not responsible I have to work with store. Why is that when I ordered them from Lowes, not the store. Just another way they can give you the run around and take no responsibility screw the customer. You cannot even call cooperate to log a complaint. Not a good way yo run a company. I recommend no one should buy anything from Lowes because they don't care about the customer! Tip for consumers:Customer services is the worst!!! I would recommend no one buy from them. Products used:Haven't gotten them and so I have not used them Service Value Shipping Returns QualityNever buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as "new". The box was torn apart, the the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200. A little over 2 months, it's defective (does no cool water and everything comes out warm). We contacted Lowe's who, gave them the whole spill about the "no box" and the circumstances. They assured us that this was not a problem, and that Fedex will take care of boxing it at their expense. So we scheduled for a pickup with Fedex noting that there is "no box" and faced no objection. A Fedex rep showed up today and said he won't take it without a box. This resulted in additional hours spent over the phone and they prompted me to re-scheduled another pickup with them, saying "this time we should have no issues", adding an apology that "it wasn't noted correctly". I thought that was that. Then some Fedex supervisor called me changing his tune and saying they WON'T take it as it and that even if it was dropped off at a location, it won't get accepted. I do not have a vehicle that fits the cooler and I shouldn't be liable for driving 12 miles to drop it off at a location, but I wanted to find out if there is a distinction between a pickup and a dropoff. I have now started a credit card dispute and I'm in the process of submitting a complaint with BBB. Do yourselves a favor and spend the extra money, if you have to, to buy your appliances from a trustworthy source to get a "brand new" item with a reliable return policy. I purchased another unit through Costco knowing their guarantee is trustworthy. They have their own staff to pick up large appliances if a customer is not satisfied. Lowe's simply scammed us, exploiting our limitations. Tip for consumers:Anything short of a refund, whether they get to pick up or not, will result in a complaint with the BBB. Products used:Primo water cooler that came in a torn up box that turned out to be defective. Service Value Shipping Returns QualityThey don't return calls. My 3 year old GE dishwasher with an extended warranty hasn't been fixed in three weeks. They don't return phone calls. They don't honor the service contract. Tip for consumers:Stop using Lowes Products used:Dishwasher Service Value QualityWent to lowes to buy a washer and dryer. Wrote a check the I hope Mike goes to helln decided I did not want to deal with them. I cancelled the order must have left check behind I told the I did not want the appliances this week I receivek From a collection agency that the guy at lowes turned in my check and sold it to a collection agency which means they expect me to pay for his thievery I am so tired of being treated like this. This is how old women are often treatedMy Trex deck was done in September -October of 2018 by JWC construction. It was put in with no spacing, the board are curling and coming up. I paid $*******. 00 to Lowes who I believed was a reputable company. Was I wrong! There not even willing to send professional to even look at the deck. Its been a nightmare for close to 3 years. When rains I have a pool on my deck. I've given up talking them they've offered me $2500 for what is a $9000 repair job. Do not use Lowes there customer service is ridiculous. I'm taken them to court for not responding to the problem. Also I have a letter from Trex saying problems are due to bad installation. Tip for consumers:stay away from Lowes ! Products used:JWC CONSTRUCTION Service Value Shipping Returns QualityI stopped at Lowe's and bought 4 bags of mulch. Because I have a still neck, I was unable to lift and put them in my car. I asked for some help and waited 10 to 15 minutes for someone. The cashier asked a lady and she paged someone even though she said they had no one to lift. Finally, a female named Annika came and helped me. Everyone else just standing around joking. I swear it is so hard to keep your patience at Lowes. The people are so dam lazy. Thanks, Annika for your help. She lifted 4 bags and put them in my vehicle without an attitude. Lowes needs more workers like her. She gets 5 stars from me but Lowes gets 1 star for hiring lazy people who hide when there is work to do... Train your workers to have integrity, pride, and manners please. Tip for consumers:Give Annika a pat on the back and a raise. She is so nice and humble Products used:Mulch Service Value Shipping Returns QualityI went in Lowes 22 Sep to inquire about a cabinet built for my marble table. I paid the $75 charge on my credit card and that is the only proof. Lowes guy said they could do the job and Mckinley from Carolina Construction came out on 28 Sep. And took measuremnets for table and wall. I told her the cabinet and measurements were for the table not wall. I went into Lowes on 5 Oct because I heard nothing from them. I waited 2 hours that morning so I went back that afternoon and waited 2 1/2 hrs. I left and went back the next morning and Juan was busy loading for someone is what the guy said. This guy said he was the boss, skinny black guy that seemed to be irritated at me because I asked what was taking so long. He was explaining how busy Juan was and I told him why don't u help. I said I waited and waited and paid the money and cannot get a call or contact from Juan to get my cabinet for my table cause he is so busy. To make a long story short, Juan was doing all himself. I finally got to sit down with him and he and the other guy made it seem like Mckinley didn't give measurements for the table but for the wall. They were guessing figures and Juan gave me the figure the skinny black guy guessed so I knew it was a scam. Juan never gave me any paperwork but showed me a cabinet no matter how I told him I wanted it to be cost efficient. He said when done I would hear from him by Friday but I didn't. I called him Tuesday Oct 11th and he said he was just getting back to work and was about to call me. He said I could get the cabinet for $1500 but they couldn't put the marble on top of it cause it was a liability since I didn't get it from them.If I buy the marble from them it they would do the job. HOGWASH. These lazy liars are a bunch of crap. I can't believe them. I called another company and they came out and will be doing the same project for half the price and didn't give me the figures like Juan and his boss guessed. This Lowes on 1701 Freedom Blvd florence employees are the worst. They all should be fired for lying and for thinking because I am a female that came in the store alone, I didn't know they were liars. They were mad because I called them out on how long it took on the days I went to the store. They act as if we customers got all day to wait on them while they walk around doing nothing but blowing smoke. It is ridiculous and a shame. Hire more competent people and for godsakes get rid of that little lying wanna be boss doing nothing. Help Juan out! Do something besides run your mouth and not know what ur talking about. Lowes People, You are working in a store. Not a 5 Star store dressed in a suit. STOP ACTING LIKE IT AND DO YOUR JOBS. Stop lying to the customers because I am one that investigates. All they do is pass the job to the one or 2 people that does work. FIRE THE REST THAT SAYS THEY DON'T WORK IN THAT DEPARTMENT OR GUESSING PRICES AND NOT GIVING ANY PAPERWORK. They are full of crap. PEOPLE BE WARE OF THE CABINET DEPARTMENT PEOPLE AT LOWES ON 1701 FEEDOM BLVD. FLORENCE SC. I am and will be. If I could I would give them a BIG FAT ZERO and terminate that skinny black guy that had so much to say but doing nothing. Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Nat G. 15 reviews 0 helpful votes Follow Nat G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Lowe's is my go-to destination for all my home improvement needs.” March 29th, 2024 Lowe's is my go-to destination for all my home improvement needs. The store offers a wide selection of tools, materials, and appliances, as well as expert advice and assistance from knowledgeable staff. I appreciate the competitive pricing and frequent sales and promotions that help me save money on my projects. The online ordering and in-store pickup options add convenience to the shopping experience.We ordered a dishwasher from the North Stockton, CA Lowe's. Delivery was promised a couple of days ago, and it never arrived. No one at Lowe's has returned our phone calls and emails. No follow-up, and terrible customer service. Service ShippingSigned my contract for new windows November 2023.In February part of my windows were installed. Two were damaged.I am still without waiting on the windows.BUT,,I was informed not to remove the warranty stickers located at the top of the window frame,if so it would void my warranty. One window out of 3 did not have a warranty sticker.I have reached out to numerous people,including going to the window department with an example of the warranty sticker.No one calls me back,I have no response.So I guess I have a new window with no warranty. If you want windows fast,I cannot recommend Lowes in Mooresville, Indiana. Unhappy customer.I special ordered a door for my bathroom at the store. It resulted in 6 weeks of waiting, not knowing where my door was because nobody called me to update me. When the door finally arrived it was the wrong one because the "Manager" of the department never showed me an image to help explain what LH vs RH means when ordering a door. I will never order anything from them again.