I really don't get it: if yours CS not centralized, that I get replies from 3 different agents regardless of what I reply each of them? Man, after being a loyal customer for so long, I got one problem when one product comes opened and you play hide and seek with me although I have send you the picture three times? Honesty, I will not order from you again, nor I will recommend you to anyone. Service Value Shipping Returns QualityI ordered an item 8 days ago, this item was intended for a Christmas present, the item still hasn't been dispatched. This company took my money even though the item clearly isn't in stock, their 'customer care' are unable to give me a date for when they will have the item back in stock. Useless. Update - I have now been given a "expected" dispatch date of 15/1/24, well over a month after I ordered the product! Tip for consumers:No Products used:None Service Value Shipping Returns QualitySuper horrible customer service. My order is marked as delivered, without being delivered. The customer service asked me to fill a form and submit it. 5 days passed and I asked them what's the status, and now they tell me that the form was not accepted.The customer service agent keeps asking me the same questions over and over and are not refunding the money for the non-delivery of items. THIS NEEDS TO STOP NOW! Service Value Shipping Returns QualityOrder ******* This company is a disgrace, item bought in Dec 23, as Christmas present to partner. Item worked 4/5 times, then completely shut down, no power etc. Have been in contact with Look Fantastic since, complaints ignored, call backs ignored, only contact is through site and takes days for replies. Also every time you email, new agent, not one has taken control or ownership even after replies on trust pilot promising such. Picture proof below shows the different conversations but each holds multiple messages back and forth So demanded even after multiple options of proof they wanted item back to offer refund, sort of understood. Sent back item in post as requested, confirmation received to their hub on 11-03-24 and since then they have seemed to have lost the parcel or as they said "difficulty finding it" and refuse to process my deserved refund of over €255! I'm disgusted of this company honestly, work in the customer service industry and I'm honestly ashamed to have even considered them, constantly been ignored, delayed and now left with no refund, item or resolution! Tip for consumers:Avoid for big valued items , if I could go back , I would’ve ordered item directly from beauty works as have dealt with them previous and found them Great Products used:Beauty works Aerial styler ( hairbrush) Used 4/5 times then completely gave in. Since sent back , no other items purchased. Service Value Shipping Returns QualityI want to ask if there are any folks who had successfully return their products and got refunded? I want to return them becoz I received a sus email claiming to be DHL soon after the product. The strange email ended with domain rakletmail.com. Despite my prompt and repeated attempts to cancel this order the parcel still got delivered to my door three days later. Now I have the choice of returning them but I would have to spend extra money and efforts in exchange for a refund promise that might not happen. Products used:olaplex hair care line Service Value Shipping Returns QualityThey sent me fake products, it was obvious as even the bottles didn't look as they have to and didn't match the picture in the site. The customer service is awful! They reply once a day, keep delaying me and only after saying I'm going to report to UAE police, they provided me a return link. To my surprise to return I'm not only need to pay for return, but also go to the post office! I'm so shocked they are allowed to work legally! Tip for consumers:It’s a scam. They sell fake products Products used:None! They are all fake Service Value Shipping Returns QualityI am currently having a battle with customer services. I've been sent an ESPA face cream that's either a fake or old stock. As soon as I opened the jar you can smell its stale and disgusting. It's not like the product I e had in the past! Look fantastic are refusing to accept a return as "the items opened". It's unused, in original packaging and is not fit for purpose. Lesson learned, Save yourself the hassle and stick to buying from the manufacturer. Returns QualityI bought two bottles of Perricone MD from Look Fantastic and they are definitely not the same as the one that I already had. I am familiar with this product so I know the smell and the texture isn't right. Maybe it's been in storage too long or maybe it fake. I won't be buy from here again.It's true that they can split your order into different parcels (which can be dispatched and delivered on different days), which is not very convenient. However, I got everything I ordered, it was okay, not broken or anything. If you would like to get tracked delivery, you need to spend more money (or pay for the tracked delivery). This website is nothing special really, but at least there can be good discounts from time to time. Service Value Shipping QualityReceived my order within 48 hours (no charge) I normally use Boots, purchasing online with them has become stressful, locking me out of my account then asking me to make a new e-Mail. This was stress free, cheaper I also got a free primer with my Touche Eclat. I'm a happy customer, thank you, will be using againA courier collected my parcel well over 2 months ago that "never arrived" at their depo. I reported it and they tell me it's still in transit. Refuse to give me my money back, and every enquiry I raise is immediately "completed" to complete tickets as soon as possible. Entire thing is a scam and I'm going to my bank now.I placed an order for three items, I had a reaction to one item and that was refunded. The other two items I returned and only one was refunded. I have been going around in circles, being told they would do an investigation on the 26th January, no update a week later. I chased this and was going around in circles with customer service clearly not reading my emails, I have sent the receipt about 4 times, along with being told they will do an investigation 3 times. Now nearly three weeks later, going around in circles with the same poor replies. Asked to speak to a manager and got a useless manager saying oh I can see you are talking to customer services, I will close this chat. The whole point is they are of no use. They are embarrassing. This is a joke, I want a refund and I want to take this further now. I will never order from them again. Tip for consumers:Do not order. Service Value Shipping Returns QualityI ordered the advent calendar for my wife on the 25th of Sept., with 2 months to Christmas I thought there would be able time for the logistics, how wrong was I! It is now the evening of the 1st December, and there is still no sight of the shipment, a customer service agent answered my complaint and informed me if I haven't received anything by the 9th December(!) to get in touch. What is the point of a 24 day advent calendar if it does not arrive before the 1st December.I had placed an order for 180 days supply and I received only 90 days supply and they refused to send me the balance 90 days supply even though it's their fault their customer service was very poor they have promised to refund me the 50% back but won't compensate for the inconvenience and also extra I had to pay in customs as the customs was charged on higher amount. Terrible after sales and customer service. Service Value Shipping Returns QualityI have to admit that I'm drawn to their site because I want to save money. It turns out to be a mistake as the products I received are fake. The olaplex serum oil I just got comparing to the current one I got from hair salon is different. Remember to do your research and always buy from official site or authorized reseller. Service Value ShippingI ordered Chantecaille products (valued at $135 CA) and was sent their December edit subscription box instead, which had 4 sample size products, a headband and Revolution retinol oil, for a total value of $31 CA. I requested they send me the products I paid for, but instead, they ignored my request and their mistake, and asked that I return the products they sent by mistake. I told them I would happily return the box if they provided me with a pre-paid shipping label, but instead, they are wanting me to pay to return something I never wanted in the first place, that THEY sent to me by mistake, and that are crap products? Meanwhile, they have not offered a refund for my missing products, nor have they offered to send them to me. Yes, why indeed would I not want to pay out of pocket to return their crap subscription box, while gifting them the $135 I spent? I will never order from them again. Tip for consumers:Company is not accountable for their mistakes and tries to make the customers pay for them instead of offering fair resolution. Products used:Never got the products I orderedTerrible company, ZERO customer service cannot even reach them and I've tried for DAYS! Would never order from them again, esp when there are so many other great beauty companies to get products fromNo solution on a broken order (see photo's) They asking for photo's again and again and again. Send the photo's the first time and a couple times... If everythings goes well maybe it's okay but when there is a problem very bad service. Service Value Shipping QualityI have ordered with LF a few times and twice I have had orders with missing items and to be fair I did get these eventually but their customer service is the worst Iv ever seen. Don't expect for anything to resolved within a week as it takes that long for a response. There are lots of people having problems. There are a lucky few who never have issues but not worth taking the chance.I make several orders with Look Fantatsic every month. I should be one of their most valued customers. I have instead had my account closed down by the Investigations Team for the volume of purchases I make I queried one item in the 5 years I have been a customer as it was a fake product they had supplied me with. CS team and online chat is beyond useles and according to them they do not have a head office that I can contact about my concern nor am I able to escalate their decision as this has been done and account has been deactivated. Tip for consumers:This company is so unlawful that I wish to never use them ever again. Products used:Mascara Eyebrow gel Service Value Shipping Returns QualityI was unable to spend my GIFT vouchers at the checkout. I sent several emails and no one gave me a helpful answer. I tried to escalate the issue but they do not have phone number. I now have £150 of gift vouchers that I can't spend how I want. You're not allowed to use 2 vouchers at the checkout and then if you have a discount code money comes off your voucher... - is this legal? No help - do not buy gift vouchers or go somewhere else.Ordered a £202 Tom Ford aftershave for a gift for my son on his wedding day. Tracking said it would be delivered a week before the wedding. Yes you guessed it the wedding has been and gone and the aftershave has not been delivered. Over 200 text messages between me and LF constant wait 24 hours then 48 hours then 3 working days! I have repeatedly asked for a refund but to no avail they lie to you and you have to keep re explaining what's happened no one reads the messages. Emails bounced back so all had to be done on text. Do Not give them your money. Tip for consumers:Not to use it Products used:Aftershave Service Value ShippingI'm very disappointed with this website and their customer support, I am waiting 2 months to get my money back for an order I never received Whenever I'm contacting support they just apologizing but dont do anything to resolve my issueI'm disappointed with Lookfantastic. I placed the order in Aug 2020. I paid extra money for DHL express service but the delivery method showed standard delivery. I asked their service team twice. They replied would look Into the issue and get back to me. However, no reply up to now. Their website claimed that the order will be dispatched in 24 hours but I kept receiving emails saying the the order postponed to next 48 hours in first 2 weeks. After 2 weeks, no amendment have made to the wrong delivery method. Also, no more updates for the dispatch process. They even refuse to cancel the order. I can only keep waiting and hope they will solve the problem some day.They sent me a shipping notification for a product I ordered with a tracking number etc. I followed the tracking for a week because it was a very expensive item. After week it appeared to be stuck at customs, only when I called both carriers neither of them had any info about the package. Turns out it haven't even been sent. Terrible company to order from. Highly advise against ordering anything from them. Service Value Shipping Returns Quality