My wife ordered a swimming costume which turned out to be the wrong size. We had to send it back, not to a warehouse in Sydney or somewhere, But to the manufacturing shop in China, at our cost of $32.00 The costume was $64.00 Australia Post tracking can only track the item arriving in China this was 4 weeks ago and Ligh in the box is saying it hasn't arrived at the factory yet, which I doubt. We are out of pocket, wife has no costume and this has now taken several months. Tip for consumers:Check where the item is coming from. Delivery time. The return process. will cost you. Products used:nothing yet Service Value Shipping Returns QualityI have placed several orders for a variety of products in the past few months. Quality was great and prices were very affordable. Shopping from the app gives access to substantial savings. Highly recommend the site. Tip for consumers:Pay attention to the size charts when buying clothes. Sizing may vary from time to time depending on model and manufacturer. Products used:Clothing, toys, footwear, consumer electronics Service Value Shipping QualityI have always wanted an outlet that stocked and sold flashy, quality clothing for men. Light in the Box does that and more. From flashy to conservative men's wear, this is the only outlet that you'll ever need. I can't go a day without checking their site to see what's new and/or what I may have missed! Sizing can be smaller than North American size so that's something to be aware of. I always order 2 sizes larger when dealing with jackets. Everything else is very reliable. Love this company! Tip for consumers:Very nice selection and great quality for their low prices. Be careful with sizing as I need at least 2 sizes larger when purchasing jackets. Small fitting clothes when compared to North American sizing. Other clothing works out to be well fitting. Maybe go at least one size larger with shirts and/or sweaters if not two sizes as well. Depends on the cut. Shoes are perfect fitting according to North American standard sizing.Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans. The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable. These were my first buys from LightInTheBox but they will not be my last.I've sent already 3 emails regarding my shipment and still no answer received from Customer Service Tracking ************** already 1 month paid and still not delivered and showing Delay transit since 28 days without any change or update on the web. No money refund, no replies, no hope with this site.I'm pleasantly surprised at how nicely this company operates. They send confirmations for each step of the process from the order, to the pay, to each item's step along the way, to where it is during shipping. My first order took longer than subsequent orders so it gets even better as you find your place in their flow. The variety and number of products is very good and I have found a consistent fit in the size range for clothes. I do find some of the fabrics different than I'm used to but there's nothing wrong with them, it's just me.I bought a faucet from them that I wanted to use after I finished remodeling my bathroom. Unfortunately, the faucet does not fit and I cannot use it. I have tried to submit ticket numbers and the staff has not been helpful at all. They are acting like I didn't buy it from them when the order is right in my account. I am trying to return this faucet as it was rather pricey and I cannot afford to eat the cost. Update: the company has reached out and is offering a full refund so I am waiting to hear back from them. They have been really helpful so far that I am willing to buy from them in the future.I ordered a pair of low heeled shoes for my wedding. Shipping was fast, and easy to track. The shoes look amazing despite being affordable. Products used:ShoesI was not happy with one of the pairs of shoes. Cloe sorted it out quickly and I was refunded. Thanks a million Products used:One pair of shoes Service ReturnsI ordered a black shrug and received a red one. It was for a special occasion. This company does not give refunds even if the error is their fault. You are requested to send photos of the item received. That does not work. No matter how many times you contact them. I received an emailed coupon for $6 to use on any order I make that's over $25. What! Why should I have to buy something else. I just want a refund. Never order from Light In The Box. You'll be sorry if they screw your order up because you won't get your money back.Uit een groot assortiment kan men een keuze maken uit een kleurrijke collectie sportkleding. Ook worden bepaalde modellen up-to-date aangepast of vernieuwd.Terrible -0 I ordered 2, one as a gift. First the packaging was very poor, so inside boxes were damaged. Next, neither Flawless facial hair removers worked. No sound. No light. No instructions. NOTHING - Just dead. I wasted hard earned money. Please save yourself grief. DO NOT BUY unless you want to throw money into the garbage. I am beyond disappointed. (the hair removers appeared intact, so the damaged outer packaging was not the problem. And this product is all plastic. B. Daly Gatineau QCThey came in a good package that was well done and I direkt have to wait long. Thumbs up! I will order more things sone Products used:Wallstickers Service Value Shipping Returns QualityWarning expect poor quality and colours posted on the website didn't match with item i received.You have to pay for shipping to china when you're not satisfied with the colour of one item. I was informed I would receive a partial refund within 3-4 business day. It is over a month and it shows on their site that they have closed the order. Bottom line they don't provide any customer service or satisfaction. So expect that you are throwing your money away. Tip for consumers:Don’t use this site! Products used:I can’t use the covers I ordered the colour is hideous!Wow, my clothes were not like picture. I went UP a size and they were tiny, tiny to fit an 7 year old girl. They won't return it until you spend $50 to mail back with tracking to CHINA and they won't get back to you for days. THERE CLOTHES ARE NOT LIKE PICTURES! ORDER NUMBER: ******* Products used:NONE, they are all kid size and bad quality. HORRIBLE CLOTHES. Not like pictures. Service Value Shipping Returns QualityI have been looking for shirts with the style and color variations that are different, but are quality made and fashionable, above and beyond the usual shirts seen everyday worn by men. Lightinthebox ended my search. I can't begin to tell you how many compliments that I've received about your shirts. Too, the service and dedication to pleasing your customers is excellent. I continue to be a loyal costumer..Now its all O. K thank you for your help Im positv surprised over your goods I look the next time often to your Websiteif i can find newsBad return policy. I don't want a credit for future purchase when the items received doesn't fit. I will not pay return shipping for items I already paid to have them shipped to me. Any efforts to get a full refund is denied with your return policy asking me to do your work by taking measurement and sending photos of proof because you got the sizes wrong in the first place. This is another way to scam people out of their money. Two separate items were order, only one was receive. They did not offer or even try to replace the item never receivedThe website looks like a reaal shop... but you can stay indoors sitting in a lazy chair. Prizes are real. Deliverytime is exact as they said... proficiatI bought my wedding dress and it was actually better than in picture. Fixes were quite simple and fast to do. I then bought several other clothing and other items for the house, Shipping was always on time and they refund the duty fees thanks to a very cheap insurance they offer. Sizing sometime a bit off, but expected. When very off- more than 1 inch/ cannot fit situation- they offered refund. Sometime colors or prints are a bit off/low res. Check for items with review photos for safety;-)I had my doubts with sites like LightInTheBox, but I was pleasantly surprised. I did not receive emails with updates, however, on their website they had a tracking feature, which showed me where my package was at all times. Furthermore, I did not have to pay the toll fee when the package arrived to my home country, which was nice. Overall, I would definitely recommend LightInTheBox if you need something cheap, but still decent quality.Les articles sont rapide à été expédier. Les articles sont très souvent conforme à la description.. Products used:Chemisier Service Value Shipping Returns QualityI have ordered a number of different items and have generally been very pleased. It would be nice if the items descriptions provided information on what materials/fabrics are used. Also the delays from the time of order to when an item will be shipped should be provided. Currently all that is shown for status is "Processing" and you don't know if that means it will take one day, one week or one month. But I think the variety of items and their quality have been excellentI am satisfied and are repeating to buy from this online store. I use the app because more discounts are there. Tip for consumers:Delivery takes some time but is worth the waiting Products used:Jewelry, dresses, underwear, and so on Service Value Shipping Returns QualityI love buying clothes from LightInThebox, quality of the fabric is high. I wasn't disappointed at all. Very happy and got my packages pretty fast. All the clothes fit me like a glove and I was amazed. I love their email specials also. I am so glad I found LightInTheBox I will buy from them a lot. Is a web-site that makes you feel at home. Thank you all to LightInTheBox you all are amazing and your clothes are beautiful.Update Na dat ik deze recensie heb geschreven kreeg ik een bericht van LightInTheBox Dat ze het verkeer hadden beoordeeld ik hoef het niet terug te sturen en ik krijg het volledige bedrag van de jas terug ik ben weer blij Ze zullen hun service in de toekomst nog beter maken. Ze hebben2x hun excuses gemaakt ik zie het geld graag op mijn rekening bij mijn postbank Tip for consumers:ik ben blij met de op lossing Products used:letter casual herenoverhemd voor dagelijks gebruik tijdens de herfst & amp; winter turndown lange mouw geel, rood, blauw s, m, l 4-way stretchstof overhemd nieuwjaar Kleur:RegenboogMaat:4XL letter casual herenoverhemd voor dagelijks gebruik tijdens de herfst & amp; winter turndown lange mouw geel, rood, blauw s, m, l 4-way stretchstof overhemd nieuwjaar Kleur:GeelMaat:4XL Service Value Shipping Returns Quality