SCAM ALERT JoesNewBalanceOutlet.com sends a bogus shipping notification, but then will immediately retrieve the shipment and have it turned back around to them. By the time you realize your order is never going to arrive, you're in for a struggle getting your money back. They DID NOT respond to multiple requests for contact. Buyer beware! Tip for consumers:SCAM ALERT JoesNewBalanceOutlet.com sends a bogus shipping notification, but then will immediately retrieve the shipment and have it turned back around to them. By the time you realize your order is never going to arrive, you’re in for a struggle getting your money back. They DID NOT respond to multiple requests for contact. Buyer beware! Service Value Shipping Returns QualityShipping takes forever - when the order arrived... they sent the wrong size! After several failed attempts to resolve via "chat", I spent 45 minutes on hold, finally spoke to a live person who advised they would open a "case" to investigate. The "case" involves me photographing their mistake, emailing them the pics and waiting for a review. Then I get to pay for shipping and wait up to 45 days for a refund. Who has time for this!? Tip for consumers:Customer service is the WORST! Chat option is a joke and hold times are ridiculous. Products used:Shoes, apparel Service Value Shipping Returns QualityDon't get sucked in by the prices. This site is trash. And customer service is horrible. They sent wrong size but still want me to pay return shipping for their mistake. Smh never again Tip for consumers:Don't go on to Joe's New Balance outlet and get sucked in by prices. Products used:Sent me wrong size and want me me to pay return shipping so won't use and try to resell Service Value Shipping Returns QualityLiterally realized as soon as I'd clicked the buy button I had ordered Ladies instead of Men. But no, too late, you can't cancel the order even if you call and wait the 15 - 35 min. For a rude person to answer. Now I find out I have to pay to send them back in order to get a refund. Guess it was technically my fault but other large retailers have spoiled me (Amazon). So, caveat emptor (buyer beware). These folks are not joking. Once you hit buy they are yours unless you want to pay out of your own pocket to ship them back. Ahhhhhhhhh!Nov 2023 - Just had an ugly experience with Joe's New Balance. I bought 4 identical pairs of shoes, two colors, to ones I owned, By model# in shoe tag, only to find the shipped product was 1/4 inch too narrow and 1/4 inch too shorter than the original. CSR and CSR Supervisor would not allow the returns - SO Watchout when buying from Joe's New Balance Products used:New Balance ShoesShoes are at least a half size small. Then they get you by not paying for the cost of the return shipping. Not worth the stress. Shop somewhere else. Avoid this store at all cost Products used:Shoes Service Value Shipping Returns QualityThe shoes are like the kind one gets at Walmart for $15.On top of that buyer needs to know, even though they are marketing FREE Shipping - It is not free. Customer service said you need to pay for that yourself! I would skip this site based on quality alone. Products used:Still looking Service Value Shipping Returns QualitySo I thought I had finally found my bday shoes for my outfit, fast shipping & all but it gets her and to my surprise it's the wrong ******g. The day before I leave for my trip and it messes up all my plans. DO NOT EVER ORDER a thing from here. They'll send the wrong item & size. I feel like a raging bull right about now. It's truly what I order cus what I got. Tip for consumers:Don’t waste your time Products used:None Service Value Shipping Returns QualityAtrocious customer experience. I ordered last week. They sent me a shipping confirmation email with a link that doesn't work. I created an account to find my order, but the account page doesn't work. I sent them a text message that they have not responded to. There is no support email address anywhere. I called them, and the rep told me I'd have to pay for return shipping myself even though my shoes are defective, the lace holder literally broke off the second I tried to tie the shoe for the first time. She gave me an email address to send pictures to, which is apparently not an email address they actually monitor or respond to. They don't respond to messages on social media. There is literally no way to actually contact this business. I am going to have to file a BBB complaint just to get them to respond to me. Do not under any circumstances shop from this horrible, horrible website. Service Shipping Returns QualityTotal scam. I ordered 8 items. They sent me 2. The easiest apparel items. Never got the shoes. I believe they don't even have the protects they are selling, my thought is they "sell" them and create shipping labels but they never get shipped. They file a claim with ups or other shipping providers for lost packages (that were never shipped) and then make you wait till you either don't care anymore or they may refund. I still haven't heard anything, still haven't received a refund. They told me that they do still have the items I have paid for but that they can't ship them until they through claims with ups to find out what happened to my original order… total scam. They sound like the car warranty people on the phone and are out of Florida. Total scam!Shoes are oddities or different items. If they fit the discount might be for you. Mine didn't and it cost me $40 to send back. Joe's does not offer any shipping. Service Value Shipping Returns QualityI read all the negatives reviews about this website but gave it a chance since I really wanted this pair of new balance that this site only had available. I am completely satisfied and happy. Ordered, got my shoes in no time and its perfect. Thank you for a fast delivery and having the pair of shoes I was looking for! Tip for consumers:I understand that it is always a chance for disappointment when there's so much negative reviews on a site you want to purchase from but, it is up to individuals to make their own decisions to gamble on it. Products used:Shoes Shipping QualityWorst customer service ever, never helped with a single thing...those shoes are at low prices but think twice before your purchase because you may never get your package Service Value Shipping Returns QualityOn second purchase from joes outlet the shoes they sent were advertised as wide but they are so far from wide it's ridiculous. I sent them 4 emails and they ignored them all. After they get your money, you are on you own with the sorry shoes they send. Service Value Shipping Returns QualityI ordered two pairs of new balance from here and both of them are too small. Which I don't understand because this is the size I wear in new balance but their shoes aren't properly sized. To top that off to return them by ups was 27 dollars a piece so I'm out of 54 dollars for shoes I couldn't wear. They should put on their website our shoes run small Tip for consumers:Don't shop there unless there's an actual store in your city. If not your wasting time and money Products used:None I sent both pairs of shoes back Service Value Shipping Returns QualityI wear a size 9 and these shoes are marked 9 but are at least 1 size too small. AND the return charge is on me? This company is a scam. It looks like they take mismarked shoes and try to pass them off as the proper size, then when people want to return them, they get charged for the return shipping.I purchased a pair if NB shoes on black friday and they were to small. I called customer service and was on hold over an hour To be told they won't send a larger size or exchange. I would have to pay shipping BOTH ways and pay shipping again for the larger pair. That's over $30 in shipping for a $40 pair of shoes! Of course I didn't realize they were taking the original shippinh out of my $40 refund so I paid over $22 for shipping, so I actually got $18 refunded after shipping costs! I will never do business here again! Tip for consumers:Shipping and no exchange policy!!! Products used:Ordered NB shoes that were to small and wanted to exchange. They do not do exchanges and charge a fortune in shipping bith ways. Never do business here!I only wear new balance shoes! A big fan! I have purchased many from Joes new balance outlet! Today, I got a daily deal for a mens Drft for 44.99. When you put in the cart, it went to 54.99. I called customer service, and a lengthy wait I was told there was a "delay in the Que" and they couldn't honor it…I offered to send the email to them, but they refused. Pretty Tacky! Service Value ShippingDo not be fooled by the discounted price. I bought my husband a pair of New balance shoes. I wear 8 1/2 and he wears 11 1/2 man's. The shoes fit me, I went to return the the shoes and it cost $20 to return me. I payed 9.00 In shipping and handling to get them... Don't bother with customer service they'll just hang up on you! This place should be closed! After Reading reviews about this place (which I should have done in the first place) They have multiple plates about the wrong Shoe size and having to pay a double to send them back. Sounds like a scam. We reordered on Amazon and the shoes fit. Service Value Shipping Returns QualityI ordered one pair of shoes - unfortunately, I failed to read reviews on this company first. I ordered a size 12, but when I hit the confirm button, the order confirmation indicated a size 14?! I immediately, and I mean immediately called their customer service number (got a recording) texted the number provided and was asked for the order number. The requested info was provided and the response I got back was, "We are sorry but your order cannot be changed or canceled once processed." Followed by a second text, "You are welcome to return any unwanted products according to our return policy." Followed by a third text, "Unfortunately, Joe's does not offer free return shipping." This was litterally within minutes of placing the order. They could have and should have correct the order in less time than they spent texting me their "sorrys" Initially I wasn't sure how the size got changed, but after this experience, I am now satisfied that the size 14 posted on my order was not my error. Joe's has lost the potential of a very good customer, and if you heed my warning, they will likely lose many more.Their shoes are inconsistent in sizing. I have not clue if it's due to them being quality control rejects or what They also literally sent me the complete wrong shoe. Was in no way similar to the one I ordered. Don't order from them. Service Value Shipping Returns QualityForget about returns. They refuse to cancel any orders, even those less than an hour old. You are responsible for any return shipping fee. Prices are the same as Amazon.I placed an order here, and turns out when ordering, it has the order automatically on "wide" instead of standard. So 20 minutes after placing my order, I noticed this and called to ask them to update my order to the proper footing, and they informed me that I only have 10 minutes after placing the order to call to make changes. I'm not sure what the difference 10 minutes versus 20 minutes make, but it seems more like they were just trying to avoid doing extra work. They told me that I will have to return the item, wait 10-14 days after they receive it to receive my refund, then place the order again. Which is absurd. So I told them that I'll be returning the item, but I won't be placing a new order with them. I would avoid changing shopping here. Service Value Shipping Returns QualityOnline buying and selling application that provides shoes and clothes of good quality, at affordable prices that anyone can buy itI bought a pair of shoes from Joe's New Balance Outlet. They were the wrong size. I contacted them about the mistake. They agreed to accept a return ONLY IF I PAID TO RETURN THEM! What kind of store charges the customer for their mistake? I will never ever buy anything from them ever again! Service