Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled. Tip for consumers:You’d be better off with another service Service Value Shipping Returns QualityHello fresh sent me a package full of things I don't eat, and didn't pick. Now they won't return it. Thanks to hello fresh I'll never use another meal prep. Products used:None Service Value Shipping Returns QualityAlways on time, always delicious, good proportions and easy to follow instructions. Packaging is also getting less. Things like oil shouldn't be included though since we have it at home. Service Value Shipping Returns QualityI used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered. Service Value Shipping Returns QualityI subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation. Products used:Prepared meals Service Value Shipping QualityThe produce is awful, they charger you for the next weeks box before the current one has arrived so if you're dissatisfied you still have another week to endure. While paying for the privilege. Not cool. Their customer service is very inconsistent. Some people you speak to are helpful some are rude and don't want to do anything to help. The app is glitchy, I've skipped weeks and they've still charged me and sent to box with no way out of it. Absolutely ridiculous. Service Value Returns QualityFood looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real Products used:I threw away my entire order- 16 meals Service Value Shipping Returns QualityI am very unhappy with Hello fresh. I was doing an online review of a product I ordered last month & at the end there was a link with an offer for a discount on 6 meals at Hello fresh. I ordered from them once, a while back so I thought I'd look into it so I clicked the link to check out their meals. The next thing I knew I got an email notice of a Hellofresh charge on my PayPal! I'M SHOCKED. I NEVER submitted an order for any meals and I'm demanding a refund. I will NEVER clink on any offer from them I will tell everyone I know to steer clear of Hellofresh! Any company who uses this of tactic is DISGUSTING Products used:I rejected the mealsProducts provided that can be bought very cheaply, and of not good quality. Very disappointed. Also sent meat based meals when specified as vegetarian. Dreadful. Tip for consumers:More info needed on website and reminder emails about ordering. Products used:Prepackaged eg tomato purée, rice Service Value Shipping Returns QualityBe aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!! Service Value Shipping ReturnsDO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here. Products used:All except some greens Service Value Shipping Returns QualityFirst off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did. Products used:Food Service Value ShippingI clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.First of all the food was good. I bought the 3 meal for 2 plan, $9.99 a meal so $20. You get 10 oz of meat sorry that's a meal for one. Also cooking using 3 pots is a PIA, canceled it. Maybe 1 star for value. Cancelled and never heard squat from them. Tip for consumers:If you eat like a bird might be great. Products used:Chicken honey, pork meal and Cilantro rice bowl. Value Shipping QualityWe received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars! Tip for consumers:Order arrived 2 days later than originally said, box looked like it had been through the wringer. And the food was sub par at best. Trash company who takes your money even if you cancel. They don’t care just trying to make a dime Products used:We got chicken bolognese and other chicken meal. It arrived two days late also. Service Value Shipping Returns QualityHello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life. Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals. Service Value Shipping Returns QualitySoooo, my friends order HelloFresh and I'll give it to you, HELLOOO FRESH! The meals are great, the veggies are always fresh and delicious, the meats, eh coulda used a bigger portion. All the meals say 15-30 min prep and cook time, BUT they never once stated that it would cover the kitchen in prep utensils, (knives, bowls, pots and pans, cutting board, etc) and honestly, they should tell me it would take 2 hours to clean up the plethora of mess that is hello fresh. I think you should send disposable dishes, Clorox wipes AND Dawn dish soap. I put that $&?T on everything. Do you realize how much soap i actually use? And my water bill, what are you guys gonna do about it. On another note, why does all the food taste like Dawn dish soap? Coming from a happy but irritated customer. 3/5 stars, might recommend if you wanna do dishes, this is great for housekeepers. Tip for consumers:Get Dawn dish soap Products used:Food and hella dishes Service Value Shipping QualityI started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients. On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix. Tip for consumers:Make sure to remember that you have to choose your meals/have the option to skip only until a certain day of the week (which coincides with your box delivery date). Service Value Shipping Returns QualityOnce you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further. Tip for consumers:For many time stretched people these meals can be very useful. They are costly though for what you get. There are options to upgrade your choices to premium but come out very expensive. Be warned!!! Products used:The meals which you cook at home.I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend. Service Value Shipping Returns