What a shame service with no free return option for shopping online? Considering you in purpose putting size is NOT international standard! I used to size M but according to your size measurement is S. I doubt it would not fit on me. But I just follow your stupid standard! I'm not happy and never buy online to them anymore. Service Value Shipping Returns QualityI ordered and paid on 25 November 2023. Dpd lost my order, Guess said that it is stuck in a hub, and then on 11 December 2023, Guess said that the order is heading back to the warehouse. Until now, I have not received my order, not my money back. At every email I write to them, Guess is replying with a template answer that it is a busy period. Products used:none, as I have not received my order Service Value Shipping Returns QualityHorrible with returns. They never credit you, will say they didnt receive it, its all a big battle. Quick to charge for purchases but consider it a final sale despite paying full price Tip for consumers:avoid Products used:jeans, jackets, tops Service Value Shipping Returns QualityI've had winter coats from Guess before, always in the same size. This year, I ordered one in the usual size and couldn't even begin to zip it up...didn't even make it to my waist. That's when I found that Guess doesn't offer exchanges. Instead, you have to order a new one and do a return on the old one. The second time around, I ordered a size larger than usual (still not true to the size chart, but at least zippable) and opted to have it shipped to a UPS Store, which was listed as a free shipping option. I never received a notification that it arrived at the destination, I just checked one day and found that it arrived there several days prior. When I went to the UPS Store, I had to wait for about an hour and pay $20 cash to pick it up because Guess doesn't actually have a shipping agreement with UPS, they just ship stuff there without permission. Rightfully, UPS charges a package handling fee. This is no different than if Guess shipped your package to your neighbor, expecting your neighbor to receive and store it for you. So I called Guess and was told that if I provided a receipt, I'd have the $20 refunded to me within 24 hours. Days went by without hearing back from Guess after I provided the receipt, so I called again. That time, I was told that nobody said it would be refunded to me (i.e, I was lied to), that instead I would have the $20 automatically applied to any order I placed from Guess.com, simply by using the same email address at checkout. I tested that by putting together an order, and no discount was applied. So I called yet again, and I was told that there's no such option for automatic discounts. Instead, a loyalty account was created for me, which explains why I suddenly started receiving Guess marketing emails without my permission. At that point, I told Guess to go $#*! off and keep my $20, that I hope it was worth it to lose my business and have me badmouth them whenever the opportunity arises. They lie over and over again, they claim to provide free shipping that's no actually free, and when they screw up, they try to make up for it by forcing you to spend more money with them. Tip for consumers:HORRIBLE CUSTOMER SERVICE. Abusive policies and lying customer service agents. Products used:CoatsNever have I worked for a worse company. So disorganised & unprofessional! I worked at Moorabbin Dfo Melbourne. I had the worst regional & state manager. They treat there employees terribly and do not pay your bonuses that you are entitled to! After my experience working with them I will never shop here again! A good brand being destroyed by the bad choice of management! Do not recommend!I wanted to return some clothes as the sizes were not consistent. Return labels were not included in my packages, even if the website explicitly says return labels should be. Did not receive return labels via email either, so I can't return my order even if I want to - expensive mistake buying from this store. Wasted so much time trying to get a label and when I finally got through to a customer service staff, he was unapologetic, unprofessional, and rude. Bad experience all round. Would not recommend buying anything from them. Tip for consumers:Don't use guess.eu Service Value Shipping Returns QualityI never received my item. I ordered the silvana tweed mini tote on december 9,2022 it is now january 3 and i still never received it. When i contacted them they told me to contact my bank and file a dispute. When i did that they ended up declining my bank dispute. And doesn't want to give me a refund. Service Value Shipping Returns Quality…i just suggest one thing never buy anything from guess…they were really rude and if uh want any solution they will tell uh about their policies …very bad customer service …quality of product is really bad …i thin people should go for any cheaper or good brand atleat they provide good quality or solution as welWorst service of my life experienced at the Eastgate and Bedford Centre Branches. You are lied to and treated with complete disrespect. Don't bother complaining to Management as the treatment escalates to a different level where they raise their voice and insult you.I have quite a bad eye vision, so I decided to apply for services to the specialists and he prescribed me wearing glasses with lens from Guess. The frame actually is also from this brand, but I'm writing to express my emotions, cuz I had no idea these guys also produce glasses for making your eye vision better. Jacks of all trades? Probably, the only thing is the price