Don't use Groupon! They eat our money for no reason! During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far! Service ValueI gave one star due to the absolute terrible Customer service. This is for purchasing Groupons for a local service. You can't request a refund or trade in voucher for Groupon bucks anymore. They make it near impossible to get help, and you can't reach anyone in person or by email. It's all done by chat, which does not resolve your issues. BEWARE of purchasing local deals! I will not purchase from them again! Tip for consumers:Groupon has gone downhill for customer service! Products used:N/A Service Value Returns QualityWhat a nightmare to deal with groupon customer service, seems like all of them working abroad and dont know what customer service is. My provide doesnt have much availability, cant reac h on line and the booking link is broken, so i tried for several days and now asking to refund my groupon and all they say it out of cancellation window. I used groupon service in UK for 7 years and never encounter such poor horrible service. Be aware, never will do it again. Service ValuePlaced an order. Bank processed payment. Received email from Groupon that payment failed. Couldn't respond back to email. Called. Recording gave email address for questions. Email address failed. Received a failed transaction email everyday saying they would process again in a few days. Live chat with rep. They hung up on me. Live chat with rep. Said no charges due on their end. "No worries" said rep. I said I want emails and another payment to stop. "No worries" said rep. Waiting to see what happens.We made the reservation at The Falls Hotel & Inn for March 2,2023, Upon arrival, they offered an upgrade for $69. We accepted it, and to cut a long story short, we found bed bugs on the bed in the middle of the night. I took a video of it and quickly ran to reception to report it; however, no one was around. I took a video of that as well. I checked both washrooms, and no one was in there either. I returned to my room, and we started packing. We were here to celebrate our special day, but it was now out of the window. We dialed zero to speak with the operator, and William said he would visit us shortly. He inspected the room, agreed that it was the bed bug in that room that we captured on the video, apologized, and moved us to another room. We were terrified when he added that there was no guarantee for the other room as the hotel was old. Unfortunately, it was almost 1 am, and we had limited options. Thinking about it, now it explains why the central entrance door had broken glass when we checked in. There must have been some upset customers for similar reasons. I asked to speak with the manager, who would only arrive at 10 am. Manager Tonya comes prepared with an attitude as she must be getting paid to handle such situations. So in total, we paid USD 109, out of which she refunded $10 for the room upgrade + $15 for the parking and said we couldn't do anything about the room charges. They have yet to send any inspection report either. Due to the bed bug infestation, this listing should be removed or flagged with the Ministry of Health. Tonya also advised contacting Groupon for a refund of the room charges. I have tried chatting with multiple customer service agents who credited my account with 12 Groupon bucks, which is unfair. And trust me, this is not about money anymore. Our special day was interrupted with no sincere apology, and it's a shame that such vendors are getting promoted through Groupon. We trust Groupon, and because of that, we buy those products and services. Tip for consumers:Be careful of the promotions as they can be non-refundable, rejects and scam! Products used:Hotel Reservation - The Falls Hotel & Inn, Niagara, ON Service Value QualitySo I order a service off Groupon. Called the number to set an appointment and it was disconnected. I then googled the address an it was permanently closed. So I asked for a refund and Groupon refused and took my 75 dollars. Do you them this is my 3rd issue this month with them.I'd give 0 to Groupon. I bought universal tickets in LA and spent $470 but the entrance I found out I had to buy some 3 day pass which would come to some $800+. Anyway I wanted to get the money refunded and if not refunded they could have given it as a credit for future use. When I called Groupon about either refunding or giving credits they just deleted my Groupon account with out my permission! Who does this? Who deletes customer account b'cos they are asking for refunds! Service Value Shipping Returns QualityI purchased an air duct cleaning from Elliott's Air Care. According to the site, they service are within 110 miles Newark, DE. I'm located less than 90 miles from there. When I called to make an appointment, I was told that my area is not serviced. It's virtually impossible to get a refund on your credit card. Now I'm stuck with useless Groupon bucks. Tip for consumers:Business provided false information which results in frozen funds. Products used:None. Service Value Shipping Returns QualityI requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again! Tip for consumers:There should be a phone number to reach out and speak to someone. Products used:Oil change - never used Service Value Returns QualityI've purchased a few deals from them before. Got the deal in the timeframe promised. Advertise discounts to local merchants, and received exactly what was promised! Thank you Groupon for being honest! Love it!I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfairThat was my last time to use Groupon. I had a problem with redemption of my coupon. The place I went to talk me into more expensive services and at the end didn't accepted my Groupon, plus I didn't like the treatment. I wanted to cancel my 100$ facial with Groupon and it was so hard to find assistance. Then some chat guy hang up on me. Now, I spent 300$ between the salon and Groupon and that was the best deal ever!This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry. Service Value Shipping Returns QualityI have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else. Service Value Shipping Returns QualitySigned up for their new Groupon+ Dining Cashback program, made purchases and received confirmation they were recorded, however, the company hasn't paid a dime in cashback. Two weeks now I've gone back and forth with their outsourced scriptreading bots and copy and paste morons and still no resolution. They haven't a clue. They actively prevent customer from contacting actual company reps. There's no phone number to call. Just endless copied and pasted BS. Even BBB and Social Media complaints have gone unresponded to Tip for consumers:This company needs to be put both out of theirs and the public's misery Products used:Restaurant Cashback Service ValueI purchased 4 Groupons for bowling at Strike 10 in Deer Park, NY and when I got there 1.5 hours later I was told I couldn't use them that weekend. I contacted Groupon and requested a refund and they gave me a ton of BS and very nice language told me to screw myself. I went and read reviews of this bowling alley and of course horrible reviews and match my experience. Groupon should be vetting these lousy merchants better and when there is a problem like this they should be actually handling it instead of patronizing me throughout the entire conversation. Terrible customer service, stay away from using Groupon, the aggravation is not worth the discount. Tip for consumers:Stay away from Groupon Products used:None!!! Service Value Returns QualityHi there, wish there was a way to where we couldn't give a star. They don't deserve one. I recently had a horrible experience with Groupon. I lost 120 on concert tickets. There was no ticket purchase with the venue and when I tried contacting Groupon I couldn't. Their customer service number goes to a America's hottest talk line and their email comes back as no longer available. When I finally got in contact with someone, I was given the run around and was told there was nothing they could do.I've been back and forth with supposedly their customer service dpt to get a refund or even a credit for a service that I couldn't use; and the merchant wrote an e-mail per Groupon request stating that I never used their services; however they are still dragging their feet to provide me with a refund. It's so frustrating going back and forth with the same info as they don't seem to know what they are doing. Never again I'm using Groupon! Service Value Shipping Returns QualityThe worst sight ever I was charged for 2 reservations for a hotel, I only needed 1 they won't give me my money back there's no 2nd reservation that shows at the property, you can't talk to a live person! Theses people are crazy no help from the hotel that I booked with! It says complimentary breakfast on the sight the hotel said they stopped that 7 months ago! This is just crazy now I'm out of 500+ dollars my bank, the hotel, or Groupon doesn't care! The hotel keeps charging fees on my credit card this is absolutely unacceptable on so many levels! Tip for consumers:Please shut these people down they are ripping off people for there hard earned cash and it’s not fair, they don’t know what people are going through in this economy it’s hard enough out here without people ripping you off everywhere you turn!!! Products used:Hotel Service Value Shipping Returns QualityI've been trying to get a voucher reestablished or Groupon Bucks for almost 6 weeks now. They have lied to me, not even checked my previous emails sent & are just an excruciating pain to deal with. They also don't automatically place the amount paid for an expired Groupon in Groupon Bucks anymore.If you have booked a hotel or a vacation with these people it does not matter if the hotels shut down, the towns shut down or even if CDC recommends you do not go there! You are out your money because Groupon has no heart and aims to keep you money if you go or not. There sticking to there NON refundable policy? Well they can stick that where the sun don't shine! Keep up your good business dealings! We will be spreading business plans with others, many others.I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon. Tip for consumers:My experience with Groupon was 100% HORRIBLE!! Products used:Roomba Vacuum Service Value Shipping Returns QualityI tried to cancel an order shortly after I placed it and there was no way. Almost impossible to get in touch with them.Fraudulent organization, I Implore buyers not to do business with this particular organization. They are nothing like Amazon. Amazon is trustworthy, and caters to theIt clients. This particular group is fraudulent. Twice they took money from me without delivering the product. I put them in my spam folder and now their ads go straight to Spam. Thieves nothing but thieves!Really appalling customer service. I received a damaged product (which happens) but the customer service following has been rude and unprofessional. Please do not use this company, so many negative reviews. Products used:Cosmetics Service Value Shipping Returns Quality