My glasses from GlassesUSA are ridiculously and obviously defective. They are rimless and the temples are mounted badly to the lenses such that one side goes up and the other side goes down making them sit on my face at an angle. I can't imagine how they got through any quality control. Because I live in Europe the cost of returning them and then paying another tariff of Euro 43 was not worth the trouble. A local optician did the best she could to make them wearable but they still look ridiculous. Tip for consumers:Please note that the company responded to my review by offering a new pair of glasses for free and I am happy to report that the new glasses fit perfectly and conform to the prescription. Thank you very much. Glasses USA. Prescription was ok but quality control on mounting of frames was extremely poor and the glasses sit crooked on my face. Products used:Eye glasses * GlassesUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond ServiceThe website works perfectly unlike so many others I tried before! The live try on is very on point. The selection of frames is interesting, wide, from high end to very budget friendly. If you are patient enough you will find your perfect pair. Delivery is quick, trackable, and customer service is great: they dealed with my return fast and efficiently before I was entirely happy with my Persols now. I would try them again in the future. Very good. Reason I chose this business: Your website was the fastest and best arranged. ServiceTitle says most of it, I'll also note that after having the glasses for a few months the prescription doesnt seem as accurate as when I first got glasses, I can go back and forth between my first pair of glasses and this new pair and the first pair gives me crystal clear vision where this new pair is just kind of a middle ground. Not super impressed with Glasses USA, I would definitely shop around before ordering again considering the 4+ week ship time and less than accurate prescription. Tip for consumers:Not recommended, prescription was not as accurate as when initially filled, can go back and forth between the pair from glasses usa & my first pair and the first pair is crystal clear while the pair from glasses uas is a middle ground. Not impressed. Service Value Shipping QualityI recently purchased a pair of men's glasses, and I must say, I'm quite impressed. The design is sleek and modern, and the frames are sturdy yet lightweight. The lenses provide clear vision, and the overall fit is comfortable. They also arrived promptly and were well-packaged. I would highly recommend these glasses to any man in need of a stylish and reliable eyewear option.Hi Thank you for the worker of glasses use for answering my question. At first I was worried about Glasses USA because it was my first time, i was also worried because i would check the reviews and some reviews of USA were not good but everything went well. Today in the morning i got the news that my package was here. My glasses fit me perfect I love it. Thank you so much I totally recommend Glasses USA.I ordered my prescription sunglasses and hours later still have not received an email verification. I called the *******186 and was able to verify my order. I wrote down the order number and I used the order number online with Glasses USA, Inc to track my order and got 'no order found." My checking account has been debited but still no verification of this order to my email or on their website. Frustrated and confused with this poor service.My order came quickly and I LOVE my new prescription sunglasses. I am glad they have a satisfaction guarantee policy, since I couldn't try them on before ordering. But-- I am even more glad that I didn't even need it! The packaging was very cute, came with a case and some cleaning cloths. Will totally recommend GlassesUSA to my friends & family and will order from here again. Reason I chose this business: I had a coupon code & ended up getting a great discount on my new sunglassesFirst time ordering online for prescription eyeglasses anywhere. It's important you have the exact size frame that best fits you. That way you can see if the style you want is in your proper size. The rest was easy. Arrived perfectly made in a nice solid case and cleaning kit. Would definitely recommend.With some hesitation I order glasses online from GlassesUSA. And I was definitely NOT disappointed! They kept me informed every step of the way and where delivered exactly as they promised. Love the new glasses. Thanks so Much GLASSES USA. I will definitely buy my Sun Glasses from youThe ordering system makes you pick between packages that have no coatings and all the coatings. You can't get clear lenses with just anti reflective coating. The coating option makes the lenses and everything you see yellow. The no coating option allows glare and reflection in your lenses which is extremely annoying. There is no real human to express these concerns to. Their sunglasses are good but their actual clear lense glasses are garbage. Tip for consumers:Individual choices instead of packages. Actual customer service instead of dumb robots that say the same stuff over and over again! Products used:Glasses Service Value Shipping Returns QualityI purchased a pair of Muse M Classic Purple/Green multicolor frames recently. The frames were delightful and very well constructed. So, I had no problem at all with GlassesUSA frames quality. My biggest issue/concern was how slow the shipping was... I'm talking about back in the day, old-school 2-to-4 WEEKS slow! **But maybe I was just impatient.** Still, I think the shipping should be faster so that the purchaser can enjoy or evaluate their product sooner, in-person. Products used:glasses frame Service Value Shipping QualityI've purchased several glasses from them over a decade. First couple of pairs were absolutely basic cheapest frames and no lenses special material/treatment, and I got what I paid for, no complains. Last year I purchased basic sunglasses (with vision adj. Lenses) and a bit more premium glasses frame + lenses and some more bells and whistles to get quality. Not 15 months later the frame broke from just regular wear and tear (not ball to the face or kids yanking them out of my face, just regular handling). Customer service hides behind robotic answer that 12months warranty period is over and they will not have anything to do with the product. I am just asking to have the perfect condition lenses remounted in a new equivalent frame. Not pleased at all. -edit- Cust. Representative finally reached out and reevaluated my demand for 15mo warranty instead of 12. They d rather assemble and ship me a replacement unit per initial order rather than wait for my lenses and remount them. I understand it is not worth the management of material hassle. I was quite surprised by the speed at which feedback from sitejabber's to GlassesUSA then back to me, then the order and finally the shipment happened. Overall 24h! That is incredible. Service QualityThis company might be ok if you never needed to contact them after the sale. Buyer beware should any issues arise. The returns policy is "14 Day 'no questions asked'" because nobody is available to ask & answer questions. When ordering glasses online, make sure you are ABSOLUTELY sure what you are doing. Out of the two pairs of glasses I ordered, one arrived broken and the other in the WRONG frame. I have been waiting over three weeks to hear back from their "returns department." I had to file a complaint with the BBB to receive any answer from the company. UPDATE: 5 weeks after placing my order, I received my glasses and was pleasantly surprised. Was it worth the wait? Still not sure. While you can order from GlassesUSA and save money while looking stylish, do realize that should anything go wrong, you will be waiting an awfully long time... Tip for consumers:Returns are a long process. Shipping was from Israel, so the return was very time-consuming. It took about five weeks to receive the correct pair of glasses I ordered. That's a long time to be without corrective lenses...And also without money, should you choose to shop elsewhere. Products used:Coach glasses Service Value Shipping Returns QualityOrdered a pair of sunglasses with prescription lenses that I'm very happy with. The website was full of options, with filters that helped to narrow my choices down to the point where I selected a great pair of Maui Jim's. The process was not difficult at all. My only complaint was that the promotional messages that followed all offered discounts, none of which applied to my eventual purchase. Reason I chose this business: Acceptance of United Healthcare Medicare Advantage benefit was a big component. I did also consider Warby Parker, but I liked your site's selection better, including the Maui Jim's frame I selected.To be honest, there prices are way more cheaper than the stores. Quality wise its perfect for what you are paying regarding the lenses and the frame. The only downside is that it takes almost two wks to receive the glasses. If you look at it from the other side youll note that you are paying half of what ure gonna pay in a store but you"ll have to wait for some time. It all depends on how fast do you want your glasses or lenses. So please stop complaining abt this part.This company has zero standard for quality. They are a fraud. My glasses finally arrived almost 5 weeks later completely misshapen with one of the arms stretched out so badly that it was pointing the wrong direction. They also only offer store credit if you've returned something before, which is super convenient for a company incapable of producing a quality product. Do not order from them. Tip for consumers:Do not use this company Service Value Shipping Returns QualityGlassesusa.com is a very good company. I would recommend it highly. Where I live we don't get mail delivered to our home address, we have to go to the Post office. Even though glasses usa.com only had my physical address, I received my glasses at the post office.(Awesome). The glasses are really good quality. They come with a case and a cleaning cloth. I will definitely recommend this company to anyone looking for glasses. Tip for consumers:I would highly recommend this company, they exceeded my expectations. Products used:Eye glasses. Service Value Shipping QualityFirst off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time. Products used:Glasses Service Value Shipping Returns QualityWell past 6 business days and no update. I used chat function and was told the glasses "didn't pass inspection" and was told wait another 4 business days, 6 more days since it is Friday, and see if they have shipped yet. Was what I was told. Horrible. Never again will I depend on them. Service Value ShippingQuick and efficient. Choosing glass frame was easy. After receiving prescription I went back to site and ordered prescription sunglasses. Will refer to other people. One thing people must know are the measurements inside of glass leg to help with fit. It is very important. My optometrist filled in the measurements for me, Reason I chose this business: Process of elimination. I looked at several online glass site but chose GlassesUSA.Although it took awhile to get them, I was pleasantly surprised by my glasses. They fit well and are a great value!The product met expectations, and so far, it hasn't shown the common issues of these online options (I purchased from another brand, and the protective layers started peeling when I tried to clean the lenses). The lenses are comfortable and perfect for my prescription. It would be interesting if they offered a discount option for purchasing reading glasses for those who acquire progressive lenses. Reason I chose this business: Only one where I can find the frames I wanted.My glasses fit well, the prescription is right and love the way they look! Great quality for a good price! I received a set of sunglasses that didn't have my prescription in them, sent back for store credit and the new ones were sent out correctly Reason I chose this business: Made in the USA and the price was right. Plus the frames selection was huge! ServiceOrdered glasses for a disabled family member; status indicated that it was stuck in production after 10 days. Contacted their customer service reps after struggling with their annoying AI bot interface each week for the next 3 weeks. Could not get anyone on the phone. Was promised action, acceleration and delivery via text each time. All lies. Canceled the order after waiting a month and receiving nothing. Spend your money elsewhere. This company is a clown car. Tip for consumers:Their AI-bot customer service interface is only of limited utility. Customers should have the option to talk to a live agent when the AI-bot fails. Current system requires a persistent, non-obvious approach for the AI to hand off to a human, but only by text. Pick up the damn phone. Products used:None received ServiceEasy shopping. My new shades look and feel great. Just pop in your prescription, choose your frame, and they show up on the doorstep inside two weeks. Reason I chose this business: Have used them before.