On February 19th, around 4:00 pm, the person who was working there as a Manager is an extremely rude person with very bad customer service. She misled me with her bad behavior. Today, I wanted to return an item that they had ordered for me online from the same store (same location) 2 weeks back. Even though they found the transaction on my app, they said they can't return it; instead, they would exchange it for anything, and then this new item would be a final sale. It's frustrating that a non-final item becomes a final sale because the customer decided to return it. Strict action should be taken against such rude managers. Service Value ShippingSpent $400 on an order on feb 2nd paid express shipping and it hasn't even been sent yet! Customer support isn't helpful just says don't worry it'll be there but it's been weeks! I am no going to have to calm my credit card and do a chargeback. Worst company to deal with. Tip for consumers:I want a refund!!! Products used:Nothing showed up Service Value Shipping Returns QualityGarage is shein quality for 4x the price. Every piece ive bought from there has been ruined after a few washes. The jeans are horrible and wrinkle so quickly. They are actually the ONLY pair of jeans i have to iron before wearing. For the price of almost $70, you would expect better. Save your money for something actually worth it. Products used:Carpenter pants, 2 topsI was somewhat shocked when I spent $250.00 on 7 articles of clothing (at the Garage store in the Appleton, WI mall) and they wouldn't give me a.15 cent bag to put my purchases in. I was told by the cashier that I had to purchase the bag. I refused to pay for a bag after spending $250 there, so I carried my daughter's newly purchased "Garage" clothing throughout the mall until we left that day. I have been in retail management for 45 years, we still give out bags...even with a $1.50 candy bar purchase. That business decision has cost them a customer, I will never shop there again.Workers were not nice, very very cute clothes but the workers were horrible. It was mainly the cashier, please fix this problem Products used:Shirt Value QualityI really like their clothes but customer service is horrible. My item was missing and first they said like it is not their responsibility that my items could be stolen from my mail room and also they said they don't do investigation for samll item. That's really $#*!ty way to say to their regular customer after I spend my times calling to them and Canada post back and forth. Service Value Shipping Returns QualityA jacket that I have worn zero times. She had an unpleasant smell and only one wash was enough for her to fall apart. NEVER NEVER NEVER BUY NON-REFUNDABLE CLOTHES THERE! Returns QualityI do think that Garage is a great brand, but there are some major things that concern me. The prices are extremely high, even though their clothes are usually really good material. This brand also takes things from other stores to get inspired. I think this is a good idea, but this can lead to copyright which I do believe they've gotten in trouble for before. I also go through a big struggle trying to buy something because they tell me to click on fifty things on the app just to find a coupon. The coupons are really helpful though, because of how overpriced they are. Other than this, the staff are usually very helpful and sweet. I don't usually have a problem with the workers, and I'm not picky about that. The store is usually busy, and the lines are long because the people at the registers take forever to ring us up. Great store, great clothes, but they should fix these things. -Aurora (Customer for 4 years, I'm a minor so don't attack me for this.) Tip for consumers:be honest, theres no harm except people disagreeing with your opinion!!! Service Value Shipping Returns QualityAwesome service, I really love how good the service was and how much there is to pick from, the quality is also amazing and the prices are understandable. Their products are 100% easy to wash & more! Thank you garage. Tip for consumers:get ready for a nice clean shop with nice people Products used:jeans, tops, hats Service Value Shipping Returns QualityI've bought quite a few things from their outlet store in Canada and was please with my purchases. The price is also fair!Had an issue with an online order. Went to the store to resolve (I was in the area) and the 2 ladies working in the store wanted nothing to do with me. Said they couldn't help without getting their boss involved. I said ok, please call your boss then…and then they refused and said I had to call customer service directly. I called and was out on hold for 20 mins. I then followed the prompts for someone to call me back as "my place in line wouldn't be affected." Waited 1.5 hours and no one ever called me back. I then called again and have been in hold for over an hour as I type this. This is terrible. Will never shop at Garage ever again. Service Value Shipping Returns QualityI ordered a black dress for 44 dollars (55 with shipping) for a wedding and received a white, crop top with a sale sticker on it for 20 dollars. I've inquired with them but have received no help so far. The shirt is ugly, too. Products used:None Service Value Shipping Returns QualityI will never let my daughter's shop here again. Cheap $#*! made clothes. Had a $60 pair of pants rip after buying 5 pair. In store they ordered the wrong size under a reorder even exchange. I Called the store who wouldn't do anything about their mistake, and waited in damn hold and a call back from 9am to 6:30 pm in the afternoon when a rep finally called me back to not doing anything about the issue they created. Will never ever support Such a $#*!ty $#*! business. Tried to get 0 starts but won't allow you to submit. They should have thumbs down options I would select the highest rating for that survey. Service Value Shipping Returns QualityVery disappointed my two daughters were very happy to buy new clothes that cheap from (garage) and its all a scam Value ShippingI used to LOVE garage & would be a regular very often. My clothes are 95% garage. Over the years the prices have gotten higher, yet the quality more $#*!tier. Not to mention the whole vibe from 90% of any employee I ever came across, they are unhelpful and I dont know why but always moody towards me (I am never unkind to any retail person) but I always felt judged going in there (talk about resting $#*! face syndrome, must be a qualification on the resume). Today, my experience with garage/dynamite clothing is the absolute last. I returned a pair of leggings I got online with a giftcard I had. I still haven't received it and it's been a month. I went in store 2x talked to someone on the phone and sent emails with no actually definitive response. It was a GIFT CARD how hard is it to just give a store credit right away?! What a joke company. Tip for consumers:I wish I knew that refunds were like pulling teeth with this store. Products used:I have bought over the decade many things. Service Value Shipping Returns QualityI purchased sweatpants foe 25$ and washed them twice and they look terrible now! Also they hire 15 year ilds bur rheir adds are super sexualized and their adds make their « models look like street walkers/hookers» makes no sense?! Raise strong women not sex objects in cheap clothes… Tip for consumers:Pay more for better quality elsewhere Products used:Joggers Service Value Shipping Returns QualityOrdered a coat, returned it, and the return credit was made to a card not belonging to me. Customer service gets you no where, only spins you around in circles until you're so frustrated you just want to stop. They sent me a fraudulent email receipt with the credit card saying "? 2881" when I payed with Apple Pay. Seems to be a recurring issue with this company, STAY AWAY! Don't expect to get any money back from this terrible company.It's a crappy store and the customer service is no use. I never received my item and no one is helping me Products used:I ordered jeans that I never received Service Value Shipping Returns QualityI'm sorry to the other reviewers because thus far I have not had a problem with this clothing store, garage/dynamite. I have purchased both in store and online, additionally with their customer service. They now have messenger through Facebook and that always works really great, they have been able to give me coupons and refunds as requested. Additionally my orders arrive relatively quickly even for regular shipping as I have never used express. I live in the east coast, very close to NYC, so maybe that's why. Not sure. I'm now going to be 22 and probably will not be able to fit their target audience soon. But I know the clothes I have purchased were expensive and will keep them for a long time. They have lasted me a while thus far and I choose to only buy basics here because a lot of their stuff could be a lot cheaper. The employees do give off that vibe but never as bad as Brandy Melville. Overall, I like this store and not sure why so many people had negative experiences. I hope to not have that moving forward.I am also on their loyalty account the free rewards program so maybe that helps to the accountability with my orders thus far. Tip for consumers:Always keep receipts or take pictures of them and have it on hand. Products used:All Service Value Shipping Returns QualityI purchased $268 worth of clothes that got lost at their shipping warehouse. (Intercom) No one would issue a refund even after a MONTH of calls and emails. They're always "looking into it and will get back to me ". Not one person has. Finally I got a lady named Bess - who legit understood the problem. Customer service there is HORRIBLE (except Bess) Garage clothes is nice but I will neverrrrrrrr order online from them again. Ridiculous service. The one star I gave is for Bess - otherwise I'd rate them zero. And reading other reviews. - this seems to be a common thing with them.Non existent customer service at the Metrotown location. They say they'll give you a full refund and make you not try on the item in the store and when you bring it back they claim that it's been used and that they can only give you an exchange or store credit. Why give store credit or exchange if you actually believe the item has been used? Sounds like they just don't want to give you your money back. That's a scam! Service Value Shipping Returns QualityOrdered online and my clothes were sent to the wrong address. I tried to call and email and even went to the store but no one replied to any of my responses. It's been 3 months now and no one has given me any solutions or help. NEVER shopping here again. Very disappointing that similar situations have happened like this before. Tip for consumers:Don’t purchase from here. Save your money. Service Shipping ReturnsI feel bullied every time i walk into this store. I bought leggings from them a few months back bc my friend recommended them- worst leggings ever. Worse than forever 21. Literally horrible. They are so see that i literally cannot wear them out. I wear a medium in everystore and so i got a medium here. They literally cut off my circulation everytime I wear them. I feel like i cant breathe. This store is giving fatphobic vibes. I tried to return them and they told me no. Idk why- it was within the 30 days? Girl was so rude and nasty and kept judging me looking up and down. So disappointing. I have reached out to their support to see what i could do but have not heard back yet. I will keep u updated. Products used:leggings Service Value Shipping Returns