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  • Site Name:FragranceNet.com
  • Site Url:http://www.fragrancenet.com
  • Coupon use:How to use FragranceNet.com coupon
  • Description:FragranceNet.com is a famous perfume retailer, all famous brand perfume almost all can be found here. FragranceNet.com in addition to sell perfume, but also provide all kinds of beauty products, cosmetics, hair care products etc..
  • FragranceNet.com Review

    Purchased perfume, and was sent the toilet water- this was a Christmas present over $150 that isn't made right yet. Spent 5 hours on phone and 10 emails before actually getting a return label okay. Dropped off at Post office 3 weeks ago and tracking says "no delivery date available yet." Really? Fragrance.net? You must pay extra to have shipping returns take months to arrive for refunds. Horrible policies and horrible tactics to slow walk returning product they sent accidentally. Disgusting company.
    I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns. Service Value Shipping Returns Quality
    I have purchased from them before and had a couple of issues but the last time took the cake. The perfume set I received was poor quality and they asked me to ship it back. Costed me $50 to send it from Canada which they said they'd refund. Upon receiving back the item, they've disappeared. No contact and every time I email all I get is "we are processing your request". I sent the item back in December and this is march. They did not send me a new item neither did they refund the shipment cost that I had to bear. Stay as far as you can from this company. Service Value Shipping Returns Quality
    They sent me a counterfeit bottle of Victor & Rolf Bon Bon then told me they back their 100% authentic claim. The box was almost paper thin, the box didn't have the signature plastic stamp on it, there was no lot number, it didn't smell like Bon Bon but sweet, clearly a dupe! I knew it was fake when I saw the box. Do not buy online if you can go to a nearest store. Thinking you're saving $50-60 could result in you paying $100 or more for fake product worth may $10-15 per purchase. They partner with PayPal so yes you have to go through the loop of returning which is a problem if u don't have a printer, have to drive miles to drop the package off and purchase packaging if u don't have any at home. Lesson learned look at reviews other than the merchant's website. Products used:Perfume Service Value Shipping Quality
    I was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly. Tip for consumers:Do not pay for faster shipping. Just accept the base shipping, especially if you qualified for free shipping. Keep an eye on your tracking and don't hesitate to reach out to them with your concerns. Products used:Cologne and perfume. Service Value Shipping Quality
    I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them. Service Value Shipping Quality
    I was really dissapointed when I received a fake perfume Champs Elysees. It does not last long, it has a plastic piece at the top. I paid something like $75 for a cheap version which probably cost them $5 to make it and fake it. I won't use this site again.
    I ordered 4 jars of visible difference. I have used it all my life. All 4 arrived in a timely fashion but they are missing the inside seal that is always on every jar! Feels different, more greasy than usual! Has a different fragrance too? Maybe I didn't get such a great deal after all! Hard to choose a star because not sure? Products used:Cosmetic Service Value Shipping
    My recent purchase of Creed Green Irish Tweed was a complete letdown. Despite ordering a brand new bottle (not a tester) for a birthday gift, the package arrived with a torn box, no paperwork, and visible fingerprints on the cologne bottle. Upon inspection, I inspected the bottom of the cologne where "Creed Paris" should be etched. To my dismay, only the 'S' of Paris was visible. For a high-end fragrance like Creed, one would expect a more secure and impeccable packaging. As if that wasn't enough, they overlooked including the birthday note I had explicitly requested. Customer service offered a return, but the remedy involved waiting for them to receive the faulty item before initiating a refund or replacement. Was told the estimated timeline is up to two weeks or more, leaving me without a timely birthday gift. I was offered to return the item and order another one if I needed it sooner! This experience is unacceptable, and their lack of quality control is disappointing. I hear the return takes a very long and at this moment I am not sure what to do. I am stuck with a used, probably not authentic very expensive bottle of cologne! Products used:Fragrance
    Absolutely incompetent. Screwed up the first order and when I returned it told them to NOT reship a replacement and that I had obtained a credit from my credit card company. They ignored the instructions and reshipped a replacement anyway so now I have to waste my time again on these clueless idiots by resending their replacement (I'm sure they'll screw that up as well). Do not order from them! Products used:None Service Value Shipping Returns Quality
    Buyer beware. Absolutely Terrible retailer. Processed my order and didn't even bother to inform me my perfume was not in stock I waited weeks without even knowing. They are also SLOW. I've have cancelled or amended the order if they'd had the decency to tell me. Asked for a supervisor response keep getting these BS computer generated responses...I'm completely being ignored. Don't shop here. It's just not worth it Tip for consumers:Very shady. No supervisor assistance provided Products used:Tried to order a fragrance and 2 add on items. Only add on items sent Service Value Shipping Returns Quality
    I ordered a bottle of SJ unforgivable. Full disclosure I know this is a discontinued fragrance so it was a long shot ordering it. However, I can without a shadow of a doubt say this is not the same fragrance and obviously a fake. It was cheap so no hard feeling. Would advise people to be very cautious when ordering from FragranceNet. Do not buy an expensive bottle of perfume here. Service Value Shipping Returns Quality
    I have bought a perfume from C.Dior - J'adore. Does not smell any close to what I have been experiencing in the past, it is a cheap made up liquid. So disappointed as this was meant as Christams gift for my wife..
    Stay away, I have spent overt 200 USD for cheap replicas stated as original. The fragrance has nothing to do with real perfume, really embarrassing. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) William M. 1 review 0 helpful votes Follow William M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Crap Customer Service ever” March 19th, 2024 I placed an order and was charged twice and when I called customer service they make you wait for more than half hour and then go silent and don't answer. Service is the worse in perfume retailers. Take so long to cancel and refund the money. DO NOT RECOMMEND THIS RETAILER. Service Value Shipping Quality
    I ordered Tom Ford Soleil Blanc 3.4 oz and gave as a gift. I was mortified to learn the perfume this company sent was fake. Tom Ford Soleil Blanc comes in a white bottle, not clear. They advertise the white bottle on google search. It's called bait and switch. I followed their return instructions, 3 weeks to date still no refund. I have called several times, which the phone number supplied by them is NEVER answered. Tip for consumers:Dont do it! 3 weeks later, still no refund Products used:Tom Ford Soleil Blanc 3.4 oz was shipped and it was fake Shipping Returns Quality
    My recent purchase of Creed Green Irish Tweed was a complete letdown. Despite ordering a brand new bottle (not a tester) for a birthday gift, the package arrived with a torn box, no paperwork, and visible fingerprints on the cologne bottle. Upon inspection, I inspected the bottom of the cologne where "Creed Paris" should be etched. To my dismay, only the 'S' of Paris was visible. For a high-end fragrance like Creed, one would expect a more secure and impeccable packaging. As if that wasn't enough, they overlooked including the birthday note I had explicitly requested. Customer service offered a return, but the remedy involved waiting for them to receive the faulty item before initiating a refund or replacement. Was told the estimated timeline is up to two weeks or more, leaving me without a timely birthday gift. I was offered to return the item and order another one if I needed it sooner! This experience is unacceptable, and their lack of quality control is disappointing. I hear the return takes a very long and at this moment I am not sure what to do. I am stuck with a used, probably not authentic very expensive bottle of cologne! EDIT: A member of customer service just reached out to me, and offered a replacement. I will update my review if receive the confirmation email. Products used:Fragrance Service Value Shipping Returns Quality
    I placed an order in advance to make sure the Christmas gift will be here for Christmas, my order is delivered on the weekend. I sent it to my business address. The business is closed on the weekends.So I don't know where they deliver it to,the customer service is nonexistent. Nobody answer my phone calls or my emails. I file a dispute with PayPal now I have to wait a months to get a refund. Please guys learn from my experience shop elsewhere! Tip for consumers:Please stay away!!! Products used:None! They lost my package!!! Service Value Shipping Returns Quality
    When I received my package I set about checking for its authenticity. It was missing at least two distinguishing marks. I contacted Fragrance.net that assured me it was genuine. I didn't believe them. I reached out to Burberry who said that fragrance.net was not an authorized seller and that the product could be fake. The ingredients list also doesn't match. The country of manufacture doesn't match. Their return policy says that they only take back unopened product so I may be very well stuck with this junk. BEWARE! Products used:Burberry Brit Service Value Shipping Returns Quality
    I ordered something weeks ago to avoid the Christmas rush and it was delayed a good week after it left fragrancenet.com's warehouse. Turns out a company ontrac does the shipping. When it finally arrived 2 weeks later we have on video the driver putting it at our office door, going back in his car (an unmarked minivan), then coming back out and taking it back, but the driver marked it as delivered. Ontrac started an investigation but I obviously don't have my product. I waited on hold for 25 min with fragrancenet.com for them to send me a replacement product. While on hold I emailed them asking the same question and they cancelled my order. So now I was was stuck finding the product elsewhere. Would not recommend or buy again regardless of price. Products used:had to purchase from another company and pay a lot more because of the short time frame and needing to make sure it came in. Service Value Shipping Returns Quality
    They sent me a cheap flashlight instead of 2 bottles of perfume that cost almost $40.00. When I emailed their customer service dept. multiple times they never answered even though they promise a "prompt reply". When I tried to call them the first day at 4:00 Eastern time, a message said to call back during normal hours (9-5 Eastern time). When I called back the next day, it said to press option 3, which I did, and I got a message saying "system error 21" and it hung up on me. This happened multiple times and many others have reported the same thing. I finally called the order line and after a 35 minute wait I finally reached someone. This was meant to be a Christmas gift for my wife, but I guess I can give her a cheap flashlight instead. Really sad Tip for consumers:Update: I did finally get through to someone in Sales (never reached customer service) and they promised a replacement. I have very little faith that it will be right, but, hey, maybe I'll get another cheap flashlight!!! Products used:None. I received a cheap flashlight instead of 2 bottles of perfume!

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